Dropped my dog off at dogtopia nearby and wanted to grab breakfast on the way to work. I appreciate that I was quickly greeted in the drive through, the person taking my order was patient and friendly, and had the same temperament when I arrived at the window. I was served quickly and she double checked to make sure I had all the items in my order before I left. The iced matcha was good.. lots of ice but that's normal for most coffee shops.. my donut was good.. and so was my avocado toast. The only downfall is that I ordered and paid for bacon on my avocado toast and this was printed on my box ... but the toast had no bacon. I should've factually opened the box before leaving but didn't so I wasn't able to get it fixed. Despite that, breakfast served its purpose. read more

Dunkin' - Donuts Near Me - Ballwin, Missouri

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out of literally everything i asked to order like are we serious. they tell me after everything that they dont have the food i wanted or the drinks i wanted. the lady was nice but its just upsetting. will not come back smh and this js my favorite coffee place too smh! read more

It's been a while since I stopped at this Dunkin because the last time I was here it was pretty bad. Both my drink and my daughter's drink were wrong but we were in a hurry so we didn't ask to have it redone. Fast forward about a year to today. We gave it a second chance on our way to see a 10:00 showing of Wonka. Too early for popcorn, but donut holes sounded perfect. Wellll, the service is still terrible. I had to repeat my order so many times I gave up and just drive up to the window. And the drink order was wrong. They did fix it, but it took a crazy long amount of time for our order. The employees were courteous, but just didn't seem like they knew what they were doing. The donut holes were good, but the lost time and frustration isn't worth it. read more

worst dunkin donuts I ever been to. My fiancée and I ordered 2 caramel craze lattes and it taste nothing was put into it accept for milk and coffee. when we came back to Dunkin for a remake a guy came up to the window and told me they added all the ingredients which couldn't have been true because we order from Dunkin almost everyday by our house. We then asked for them to just remake it please and the same gloves he had on mopping the floor was the same gloves he kept on to try to remake our coffee drinks and we just drove off. We were HIGHLY unsatisfied and couldn't believe we had experienced this for the first time fro Dunkin when we go to Dunkin almost everyday. we will never come to this location again. read more

Literally the worst dunkin I've been to. Service is beyond slow. 5 mins sitting at the intercom until someone took my order. 15 mins sitting behind one car to get my food.... So I left. read more

ordered 3 munchkins and a frozen chocolate through the app. frozen chocolate was okay, i've had better at another dunkin location guy at the drive through was nice, but there's a huge pothole in the parking lot. they gave me 13 munchkins!! the drink was a lil messy though bc it was busting out of the sides of the dome lid. didn't give me any napkins and the straw they gave me was too short. overall the experience was just fine read more

If you want to be talked to like trash, and be told everything you want is gone, go to this location. I understand being out of product, due to everything going on, but treating your customers like crud is not necessary. I was seeing customers in front of me leaving the drive through, and was wondering why. The way the girl yelled at everyone through the intercom was awful. I had to leave and go down the road to Starbucks. I always go out of my way to get dunkin, but being talked to and treated like that was ridiculous. read more

I promised myself I wouldn't do it but here I am. Today was awful a worker called me a bitch because they messed up my order. I profusely apologized because I was handed a Mocha Swirl three times and I was very polite and said that is not my order, it was a Med Iced coffee milk one sugar. I was also asked to repeat my order before my coffee was given to me, who does this? By no means was I trying to ruin your day or be a Karen. I am dealing with a lot it hurt me, I felt down even more but let it bother me for a few moments and tried not to think about it but really that was so low. This is not the first time my order was wrong I made no complaints I just took it and went on my way because of previous experiences with this locations. Some of the workers have nasty attitudes and get so defensive if you politely say " Sorry my order isn't right." I know it gets busy and what not but this just simply isn't right. read more

This Dunkin is outstanding!!!! Not only the typical things like the food quality, the service time and quality, the cleanliness of the facility, and the kindness of the workers, but above all their willingness to put up with the worst types of people. I witnessed an incredibly racist and judgmental woman come in and yell at, berate, and racially profile the workers at the store. They dealt with her very kindly and professionally, while dealing with system and electronic errors. An outstanding staff all above! read more

Dunkin' - The workers dealing with a very frustrating customer! - Donuts Near Me - Ballwin, Missouri

This is not my regular Dunkin but I stopped here on my way to somewhere else on a weekday morning. Slow drive-thru service! Everything else (My iced latte and snackin' bacon) was fine. I will be back when I'm in the neighborhood. I'm really a fan of the iced oat milk lattes Dunkin now has! read more

I come here regularly to pick up doughnuts and coffee for work. I noticed that anytime after the morning, service is slow and the food and doughnut quality is not good. In the morning there are more customers so there are more workers and usually a manager on hand which increases quality and efficiency. In general, Doughnuts are stale and do not have much glaze or frosting. Lot of filled doughnuts like jelly or custard to not have much filling in them. Even in the morning, the doughnuts may be stale. Coffee is always decent. I won't hype it up, but I like it. In summary, go in the morning lol read more

Dunkin' - Barely any glaze - Donuts Near Me - Ballwin, Missouri

The lady at the window needs an attitude adjustment, she was very rude over the speaker so we pulled up to the window and she rolled her eyes and laughed when we had to repeat ourselves three times for her to understand what we were wanting. Not to mention our order was wrong after we spoke face to face. read more

I'm a really big fan of their iced blueberry Matcha latte, however it's a little out of my way to come and get it. I came today to grab it and a few other snacking items for breakfast and was disgusted to see that not one but two pieces of my bacon had a thick black here cooked into it with the glaze that makes the bacon sweet. Absolutely disgusting but no surprise considering all the girls that I could see through the window had their hair down. Beautiful dark thick black hair just hanging free to land on whatever food items you may have ordered read more

Dunkin' - two snacking bacon pieces with a side of hair - Donuts Near Me - Ballwin, Missouri

This location is consistently out of donuts. Today they were out of glazed donuts! Drive the extra couple minutes to the location off Big Bend. read more

This Dunkin' is on my way to work so I like to stop once in a while, but every time I stop, someone really rude and aggressive takes my order which really starts my day off horribly. The people speak really quick and unclear through the drive-thru mic and if you ask them to repeat, they will do it in a nasty and condescending tone. Considering the coffee/food isn't any better than I could get at a Starbucks, I don't think I'll be going back. This location needs new ownership, or at the very least, some more polite and respectful customer-facing employees. read more

It automatically gets 5 stars because it's a DD. If you've never tried their coffee, you're missing out. HOWEVER, this location generally has very slow service and the creme filled donuts do not have much filling. Also they tend to be out of most bagels and some donuts by mid-afternoon. P.S. - if you're still reading a review of a DD, you're probably crazy, but also be warned that this neighborhood is known for speed traps. Drive the speed limit! =) read more

Dunkin' - Donuts Near Me - Ballwin, Missouri

Without a doubt this is the most poorly managed business I have ever experienced. The workers are so very rude it is sickening. They don't care about their jobs and don't care about the customers and most of the time will leave parts of the order out or it is wrong. I was here this morning and the order was not o ya wrong the workers were so incredibly rude. I will never step foot or drive through this dump ever again. read more

1/5 stars This review isn't about the food or drink. The customer service is nonexistent. Rude at the drive thru speaker, rude at the window with snooty comments. Even though it's out of the way, I'll definitely be going to the Ellisville location because at least they know how to not be assholes. Also add, scratch that, bagel was burnt so 0.5/5, manager was nice and accommodating over the phone when I complained, that's the only reason why it gets a 0.5. read more

Dunkin' - Burnt bagel with cream cheese - Donuts Near Me - Ballwin, Missouri

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Friday... donut club at work! When it's my week to bring the donuts, I get from Dunkin Donuts on Manchester... they are worth the hassle of crossing traffic twice. This week... they were out of creme donuts so I ordered extra jelly donuts. And... they accidentally, and THANKFULLY, delivered... a dozen jelly donuts... and since it was Valentine's Day week... all were heart shaped. NICE! Now, if I can just make time to setup their app, I'll try ordering with that next time. Thanks! read more

Worst service ever. As we were ordering in the drive thru we were yelled at because the lady couldn't hear us and said "you know what just order when you're ready" (which is exactly what we were doing). The lady was very rude and said something as we drove away. When we got our food and drinks that just made it worse. Our donuts were just thrown in the bag and the iced coffee we got does not taste like an iced coffee at all. Very rude workers here. Horrible. read more

Dunkin' - This is the donut we received.. - Donuts Near Me - Ballwin, Missouri

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I love dunkin' but i recently went and had a horrible experience that will not bring me back there. While ordering the guy seemed out of it and did not reread the order that i had placed. I paid then received a drink that I did not order. You think it can't get worse, but it did. The drink did not fill the cup at all! I was trying to see the bright side and tried whatever I had received and it tasted HORRIBLE! Sad that it is my favorite place to get coffee, but I will not be going back. read more

Dunkin' - This is my drink that was not filled all of the way. - Donuts Near Me - Ballwin, Missouri

This store is out of items ALL the time. It is rare to get all the items in my order. This particularly applies to Crullers and munchkins. I could understand if I was ordering late at night but I usually go there before noon. read more

Service has gone down hill under new ownership I used to frequent this location 2 - 3 times a week for years. The staff was consistent, friendly, always greeted with a smile and knew their regulars. However over the last few months it's been different people every time and it seems like a gamble now whether or not you will get helped. I've been by where they have locked the doors to prevent customers from coming in during normal business hours because they were "overwhelmed". Including locking them to where people inside could not get out in violation of fire codes. Today is the second time in a month that I waited at the drive through lane for several minutes with no response and myself and four other cars just left the line. I much prefer Dunkin coffee to other retailers, but now I think twice before going as I don't know if I'll be able to get in to place an order. read more

Not necessarily their fault, but the donuts could have been better. But also taking in consideration this was New Years; they were working with what hey had available. Good service and costumer communication, just not the greatest quality of food i've had with this establishment. read more

Wahoo; I found the exact donut I was looking for! Normally when I go to DD locations they never seem to have what I want. I walked into this location and spotted an entire rack of Boston Cream donuts so I knew I was in the right place. I decided to order half a dozen donuts to share with some friends and now I know this is the location to meet all of our needs! The guys at the counter were quick and friendly which made me feel even better about my visit and I will be back! read more

Worst. Dunkin'. Ever. Drive through orders have to be repeated 3x before they get it. Does the speaker need to be fixed?? When they finally hear your order, they will most likely tell you they're out of whatever it was you wanted. If a new drink is being offered, they're out of it. Most food items, except for plain glazed donuts, run out by midday. All cooked food looks as if it's been sat on before they hand it to you. They can even mutilate a toasted bagel with cream cheese- how? Why? The location is so convenient and I really wish this place was better, but every time I come back, I'm reminded why *not* to come here. read more

My most recent experience at this restaurant was terrible. The drive through took for ever, the staff were off putting and they didn't have many of the donuts that I wanted. The staff was not familiar with the menu and the drinks were terrible. We ended up tossing out the entire meal and went to the other guys instead ( *$s) instead. I will not return to this location in the future. :( read more

This place is awful. Went there today, 3 donuts we asked for they were out of and the ones we got were not fresh. We will never be back

This location we have been coming to for years! After this morning, this was the third time with a dozen donuts and they are terrible. Hardly any icing on them. Not what donuts should look like. Very disappointed. Different location for us going forward. Big Bend it is! read more

I LOVE the Vanilla Chai Tea Latte. It might be the most delicious drink I have ever had. If you get the same drink at Starbucks it is $5 and here it's only $2.35 and its hands down better than Starbucks! I'm sad because they used to have a sugared donut and it was so yummy and not greasy but it has been discontinued. The hash browns are super yummy too! The drive thru is super quick too! I use the app and it makes check out real easy read more

What is going on here? I have gone to this location regularly for 2-3 years and the last few months it has really gone downhill. I rarely write negative reviews but I feel compelled to do so now because the crappy service seems to be the norm. I was very understanding the first and second time my orders were messed up but now I'm just annoyed. Check your orders before you hand them to the customer and don't serve cold food. It's simple! The previous staff had it together and the current one is struggling! read more

They had a difficult time hearing my order until they turned off their loud music inside. No mask on 1 girl- the other was wearing her mask over her mouth but not her face. I told her I was sorry but no longer wanted my drink. read more

The WORST service. Not surprised with all the comments, I can save time and just copy and paste one of them. Terrible experience while ordering in the drive thru. Richard, the cashier was definitely not having a good day, as he started to yell at me while I am trying to order the coffee my daughter wanted. There was not a single car behind me and he was in such a rush to take my order, and got even worst when I said "give me a minute"...he became so RUDE and showed no respect and no patience. He refused to tell me his name (which it was in the receipt), and the manager's name. Horrible experience. Lastly, he took the wrong order, two coffees instead of the three I wanted to take home. I am taking this time to save you a bad moment there. At the end of the day, it was my fault for not being loyal to Starbucks. read more

The person taking orders is SOOO rude!! I come because my kids like it but consistently disrespectful when trying to order!!

Not a good experience today. All 4 of the donughts were stale. I can only assume they're squeezing as much blood out of the turnip as they can with yesterday's inventory, but who am I to judge? Got 3 Boston Creams and none of them had any filling. Never mind the workers are not pleasant, and the line was slow. read more

Got a hot coffee which was too bitter and almost cold . And a donut which was a day old . Made me wait for a long time at the drive in and had no tissue read more

This new location just opened. It is located in the former Wendy's, then Dickey's BBQ building. After leaving the Ellisville location with NO product, we were en route home, when we noticed the "NOW OPEN" sign. Turning left off Manchester is a beast, but we perservered. Now, the good news for us was - they HAD Vanilla Creme Donuts. The bad news was they were filled with less than one bite of creme, leaving a dry powdered donut. This is their sixth location opened, since the original one in Kirkwood. They must have decided to scale way down on spending when converting, as it has a thrift store feeling. Cheap chairs and wobbly tables. read more

I placed an order for four big boxes of coffee via the app, prepaid, and arrived to pick up my items. They told me that they only had two of the four, which I understood. I got to the window and asked for the new receipt for two of four items and how I would be reimbursed. The young woman at the window yelled at the other girl and neither knew. They simply said, "I don't know." I took my items and began trying to call the manager at 8am. Their phone rings and rings, nobody answers, there's no voicemail. I have been trying to reach cooperate for over a week to be reimbursed and nobody will help me, except to say that it's a franchise and the local owner will call me. I still haven't been reimbursed and have disputed the charges with my credit card company. Terrible experience and customer service. read more

Went there on a recent Saturday morning. The drive through was all the way around the building and slow. I only saw 3 people working. The speaker system was horrible and you could barely understand the person! They were out of pumpkin donuts and when I asked for two chocolate long johns, they were thrown into a bag and melted together. read more

I planned on bringing donuts into work. Not a whole lot of options around me. I was concerned about this place because of all the bad reviews. The good reviews seemed "planted". Had no choice though. Went in with my elderly father around 7:30 AM and it was a really good experience. A customer held the door open for my Dad. The clerk was nice. She asked my father "And what would *you* like, young man?" This business about there being hardly a bite of creme/jelly/whateva in their donuts. Hogwash. Plenty. The customer in front of us was kind of high-maintenance so we hung out and ate our donuts while my "work" order was being filled. They even brought it to our table. Very kind and hardworking folk. I'd say give 'em a chance. read more