So I went in the morningat 730am since i forgot a item yesterday. The night ppl told me to just come in. So i am standing at the pick up for more than 5min with no one even acknowledge that i was there.. In that mean time the gentelman that was working at the drive through walked right past me 4 Times at least. Even when he had no more cars in drive through he still walked right by me until i said hello can you help me?. And not in a welcoming manner he said yeah i can help you. The morning crew needs to be more friendly. I love the night crew(5pm) Day crew 1 night crew 5 read more

This place has the worst service and the donuts are very good you have to get them when they're fresh otherwise there's no point staff is a little rude I need to be trained I'm sure as a company this isn't what DD stands for read more

So happy to have fast friendly service! I can't wait to have the holiday spice bacon breakfast sandwich and med coffee from the drive thru sweet girl read more

Dunkin' - Donuts Near Me - Baldwin Park, California

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Seriously got stuck in the drive through on a Saturday at 9:00 am all the way until 9:45 there was only 6 cars in front of me the line did not move for about 10 minutes at a time don't go through drive through they prioritize walk ins here your better off getting off the car but parking is limited headache! read more

Just got out if here and the customer service is bad not even a welcome or thank you!! To keep a business you need a great costumer service.. first time trying dunkin and obviously last at this location.. read more

Great donut shop, and better yet, conveniently located. Nice to see new businesses opening up in the neighborhood. My donuts & ice coffee tasted good, donuts were pretty fresh. Variety of donuts seems limited, but bonus points for blueberry flavored donuts, and creme filled donuts. Bavarian creme, chocolate & vanilla creme.....can't wait to try these. Staffers were really nice and helpful, though they did make a mistake on my order, but since it's a new business with new employees, its going to take time to work out the bugs. I can over look this, this time, but if they're still making simple mistakes after a couple of months, then thats a different story. So for now, tasty donuts and good ice coffee, makes me a fan. 4 stars from me. read more

The few times I have been here since the pandemic started, I have preordered on the app and picked up at the drive-thru. There have been a couple times when they might not have had one or two of the items I ordered and they let Mee know when I got there. They have been kind enough to give a little something extra for my troubles, my kids and I greatly appreciate your kindness. read more

If I could give zero stars I would. This place is ridiculous. The staff is extremely rude. I've went a number of times early in the morning when they're supposed to be open and they're still closed, the staff does not a knowledge you standing in the front door. They never have anything. I've complained to a manger who said it depends on staffing. I love Dunkin, just not this location. Will not be back. read more

Bad customer service at this location waited 15 min in the drive thru behind other cars that got service and their food but because of delay clock turned 8:00pm and all of sudden they closed with at least 4 other cars behind me. I understand a cutoff but other establishments would have served the people waiting before closing time. read more

very clean atmosphere, my latte was perfect as always! the food is always made to order and service is always a 10/10!

amazing customer service, employees are always happy to help. very clean store and good environment. my coffee is always amazing here.

I'm the customer in here right now (6:22pm). Got a good deal on a medium French vanilla iced iced latte ($2 2-6pm). The donut I've tried was good. My only complaint is the WiFi speed. It's terribly slow. Seems like an old 56k connection. read more

Dunkin' - Bar area - Donuts Near Me - Baldwin Park, California

It's ok.. I came here for the first time in my life and got some cold doughnuts and felt like that wasn't right but since it's my first time ever buying from Dunkin, maybe that's the way they give it. 15 min wait on the drive through. Coffee was good tho. read more

Would not recommend this location. I stopped at this location earlier today and I was given wrong drink order, missing paid items, cold breakfast sandwiches, and a 30 minute wait. I was also offered 4 donuts (1 per person in my party) as an apology for the wait time and was then told I could only have 1. Will not return and I have also warned my family that live in the area about this location. read more

The male cashier with glasses working the drive thru today at 8:06am woke up on the wrong side of the bed today, he had such a snobby rude attitude from the moment I started ordering until he handed me my order after having me park out front. I made sure to throw in "please" and "thank you" while ordering because he seriously gave the impression that with each added item I was burdening him, and my order was still wrong read more

amazing service. Lily was super nice and deserves a raise 100%, 10/10 will come again. thank you so much Lily

New DD is perfectly located in small city of BP. Crew are very friendly and attentive. Place is well kept...not a single thing out of place. Nice quaint ambience. Thanks for awesome service. read more

Dunkin' - Donuts Near Me - Baldwin Park, California

They allow homeless people to loiter. It's very unsanitary and shows they don't have respect to take care of their customers. Here's a tip, go to south el monte dunkin, they keep it clean. read more

Dunkin' - Homeless people meet and greet - Donuts Near Me - Baldwin Park, California

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How can they get my order wrong? I did curve side pick up, no rush. They had enough time and still get my orders wrong. So disappointing. And didn't even look like they were busy. read more

Dunkin' - What's inside the box. I missing vanilla creme, chocolate creme? - Donuts Near Me - Baldwin Park, California

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Lovely customers service, really nice place, clean and very appetizing doughnut and very good coffee.

We walked in this morning at 11:15am stood there for 7-10mins no one greeted us nor helps us. So myself and 2 other parties all walked out. Horrible customer service. Do not waste your time coming here. read more

On three separate occasions they refused to make my breakfast sandwich. Keep in mind this is 9Am. They said someone was cleaning the oven so I ordered a bagel and the employee said. " We are not serving food this morning". I peeked inside and nobody was cleaning anything. The second time this happened I called the corporate office and complained. Cody the owner called me a day later and said he is getting new staff and it won't happen again. I went a week later to order food and a drink 9Am and again it happened. They are not serving food again read more

Workers are rude and do not want to work at all. 71320 laillyann didn't let me finish my order without rushing me, then gives me old bacon and smashed hash browns. Hire smokers and they give smoker service. Wouldn't recommend this location read more

Was sooo disappointed!!!! Was picking up coffee for my first time as pick up and dine in was closed and waited for about 30 minute in drive thru. Not organized at all, not a quick and easy order not coming back. read more

Finally!!! It's open. Been waiting for it to open for a while now since it's on my way to work. Went in this morning got my coffee/breakfast, couldn't be happier. read more

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Wish I could give 0 stars. Horrible donuts that leave a nasty after taste in your mouth. Customer service was even worse. Maria was so rude, she was giving short one word answers with attitude to my questions. No smile no customer service skills whatsoever. We will never go back. read more

Just waited over 10 minutes in drive thru for a coffee and donut. Only 1 car ahead of me who was handed a coffee and 1 bag. They said they were short staffed but how can it take over 5 minutes to take the order and then another 5-10 to deliver. There were at least 3 people serving. Just unbelievable they are using that as an excuse when the donuts are not made to order read more

I would NEVER come here again nor recommend them to anyone. The breakfast sandwich was spoiled. Too bad I hadn't checked the food prior to going home. Wasn't worth the effort to go back. I didn't appreciate the spoiled food. When we called, no one bothered to even apologize. Bad food with bad customer service says I'll stick with Winchell's read more

Go to any other Dunkin other than this one Firstly, we waited in line for 45mins when there was only three cars in front of us. To be waiting in line for that amount of time is ridiculous. Secondly when we got to the ordering speaker we waited about 10 minutes before someone spoke up and took our order. We figured maybe they were busy and short staffed with all the orders but when we got to the window to pay there were about 7 workers. They informed us they were selling any of their food items so why did it take so long if all they're making is drinks and packing donuts. Thirdly, our order was completely wrong. We ordered two vanilla frozen coffees and they tasted disgusting. One tasted like mocha and the other was so disgusting it was thrown away because it wasn't drinkable. But both tasted as if they were spoiled or old. Worst experience at a Dunkin . read more

Awful customer service. I added 3 orders egg wraps to my original of 4 and had to park to wait for my order. When I arrived to work inside my bag I only had 4 orders. I called in to express my concern and the person who answered didn't even have the decency to put me hold while speaking to the cook because I heard her ask him loud and clear how many did you cook and he said 7, then called me a fucking liar. I was told I would get a call back after the video tapes were reviewed to confirm they got it right and I did get one 10 minutes later. I told that they have video to prove they gave me my entire order and was offered the general managers number if I had any further concerns. Next time make sure to press the hold button if you have comments you want to make about your customers read more

Just paid $9 for an iced coffee that shouldn't have been more than $3 at most and a sausage egg and cheese croissant that was fresh out of the microwave(store bought are better). Croissant almost tasted like it had raw egg yolk inside. Also my iced coffee is literally all ice and no coffee, about three drinks and this happened. Never going back. read more

Dunkin' - Ice is literally taking up so much space I'm surprised there was any coffee in here. - Donuts Near Me - Baldwin Park, California

Great service for the young lady that helped us. Excellent service we received from her just now.

I was beyond excited to know that there was a new Dunkin coming to Baldwin Park. My family and I would drive all the way to Azusa to get Dunkin coffee. I've tried many times to give Baldwin Park Dunkin the benefit of the doubt that they were learning to make new drinks, and kept going hoping that they would improve. The last straw was yesterday, when my sister order a caramel craze ice latte. While my sister was waiting for her drink, she was looking thru the window at the baristas making the drink. They ended up giving her an original ice latte, my sister told the cashier very politely, this isn't what I ordered. And told the girl that she had ordered a caramel craze ice latte, the girl had the audacity to tell my sister that she was lying. First of all, why would my sister lie about the drink she wants? My sister was clear on what she wanted, she literally red it from their menu what she wanted. The girl rolled her eyes got the drink and all she did was add whip cream and gave it back to my sister. The girl was completely rude, and every time we come the cashiers are not very friendly. Clearly, they need training sessions on how to treat their customers. Rudeness, rolling of the eyes, and calling their clients liers isn't going to get them anywhere. They also need to get trained on how to make ice coffees because their coffees always taste disgusting and way too strong. I've been to Boston where Dunkin is originally from and their coffees are the best. Even the Dunkin in Azusa are friendly, and make their drinks way better than the Baldwin Park one. Baldwin Park Dunkin if you continue with your lousy customer service, all you're going to get is for your store to get closed down. Yall need to work on being friendly and learn a thing or two from Starbucks cashiers/barista. read more

Once again really poor service. Mobile order at 7:41am no pick up available until 8:03am. It's starting to get ridiculous.

I haven't been to a dunkin donuts in a long time. Came here on a deal from T-mobile to get some coffee and donuts and it was what I expected. The coffee was meh at best, and the donuts were decent (got the blueberry donut holes actually) The people were nice enough and the selection was excellent, but in terms of quality and pricing, you're expecting average taste with average pricing for perhaps the hungry munchies. Overall, it's a Dunkin, plain ordinary, still chugging along as an american pastime read more

I called no one answered so I went to the drive-through ordered a dozenDonuts only to hear them tell me I could only buy one doughnut. I asked if I can get six , they said no, they could only sell me one doughnut. #sadface read more

This was the worst experience I've ever had ... went through the drive thru and I kept telling the cashier I couldn't hear him and he wouldn't speak up ... than he was super rude when I got to the window and to make matters worse it took him forever to give me coffees and to make matters worse they were cold by the time I got them ... so I had to park my car get off in the rain and go inside... he asked me and I quote " what's wrong" and I said my coffees were cold and he just gave me a look and didn't say anything .... there was also another customer in there and he said they are having all kinds of issues tonight .... the cashier gave me my coffees that I paid almost $8.00 for with an an attitude... I said thank u and he responded nothing.... I will stick with going to Starbucks because service is always on point read more

Manager is Fantastic! She's been extremely helpful and catered to us every time we come in! This Location is always clean when we come in and the Donuts are Fresh fresh fresh! To add that all of the Employees here have been really great! read more

This place has the best and crazy Donuts and they taste good they even got mini ones also

I stopped here on my way to work this morning and what a difference from where I have been going for coffee and a bite in the morning, about a block over. Extensive menu and options as well as low prices.I was able to get a large iced coffee which actually, in my opinion, is more like an extra large for about 3.75. And then they have three different roasts that you can choose from as well as different flavors, if you'd like to add or not. Being diabetic type 2 I can definitely appreciate the sugar-free flavor options, there are six!!!! I tried a breakfast sandwich with egg cheese and ham on a English muffin and let me tell you, it was tasty and fair priced at $4. Although the best part was that it wasn't as greasy feeling as the other guys. Pretty fast drive-thru service and plenty of staff on hand for smiles service and efficiency. read more