I pulled up to the window and gave them my mobile order information and was told to come to the second window. As I approached the window, the gentleman looked at me, ignored my hello, didn't greet me in return, stepped away, grabbed my watered down, horribly made coffee, handed it to me, and when I said thank you, simply looked away. Made me wonder if the guy even had a voice! I understand my coffee was a free promo, and I ordered an hour before closing. But I too had a long day and I still managed to smile and greet the employee. If this is how one is treated when you claim a free promo, you should consider not doing promos at all. I rather pay for a coffee well made handed by a person that acknowledges my presence. read more

Dunkin' - Straight down the drain. Sad. - Donuts Near Me - Austin, Texas

Pretty typical dunkin! Workers were nice, but I wish the food was heated up more. The egg bites were fine, but the loaded hash browns were like half cold. read more

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Normally I love Dunkin because they are one of the few places that sell Boston cream. But this is not right I mean it's literally a drop of filling . This is unacceptable do better or I'll just go to shipley's donuts. read more

Dunkin' - Boston cream donut - Donuts Near Me - Austin, Texas

This place is fine. The service has been consistently slow, but other than that, it is a Dunkin' with the usual fare, plus a Baskin Robbins. It's really just fine. It's well lit in the ultra bright Dunkin' colors. It's clean, a little crowded and it will take a minute to get your order. I am not sure if that is because they also have a drive through they have to churn out order to. I have never seen a long line of cars at this place. The food is good. I have not tried anything from the Baskin Robbins side though. Although, I will admit that I have been eyeballing the ice cream cakes in the little refrigerator against the wall. If you are already in the area or are going to be nearby it would not hurt to stop on in, but I definitely would not drive out of the way to go here. read more

Worst Dunkin Donut experience ever!!! The donuts tasted like they were 'day old' and not even reasonably fresh. All of the donut trays were almost empty at 8:15 in the morning. Which suggested the donuts were left over from the day before. It took three different people to take my order and get it entered into the computer. I had to point out to them twice that they were trying to charge me the wrong price which was significantly less than I owed??? Then two of the people tried to figure out how to load paper into the printer so they could give me a receipt. After I got my receipt, they determined they had used the wrong kind of paper and headed off to try find the right kind. I was the only customer in the store, and it took 23 minutes to order and leave with one, yes one, dozen donuts!!! read more

I always come here when I'm craving a Boston crème donut. They are always stocked with fresh coffee, I do recc a black coffee from here, it's tasty! They are always busy and the staff is pretty quick. The place is clean and cool and great as an after shopping stop. read more

Dunkin' - Matcha latte and coffee at Dunkin' Donuts ! - Donuts Near Me - Austin, Texas

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We've been to this location the past two days and honestly will probably be back again tomorrow. My last two iced coffees were made exactly how I wanted them. Absolutely no complaints, Delicious! The vanilla sprinkle donuts, and hashbrowns were also both delicious. My son was very pleased! I wasn't too fond of the munchkin variety- the different consistencies between the chocolate, blueberry, and glazed donut holes threw me off a little but they were still good in flavor. The only reason for the missing star is on my last visit. I wanted to order a sour cream doughnut. It would've been the perfect addition to my iced coffee. I saw it was available the mobile app but I decided to place my order at the drive-through and was told that they only have the sour cream donuts available on Saturday and Sunday. I was really looking forward to it and wish it was specified on the app items are unavailable. read more

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This is a busy location! It's a Dunkin/Baskin Robbin's combo store. I wasn't greeted at all. The cashier was working her butt off doing both drive through and walk in orders. I wanted to sample a flavor but she seemed rushed so I didn't even bother asking. The store seemed clean, it was just missing that friendly service I'm used to at the ice cream shop. read more

Dunkin' - Praline - Donuts Near Me - Austin, Texas

I waited forever just to be attended, and when I finally was, a big female employee was unbelievably rude, aggressive, and had a terrible attitude. She seemed frustrated the entire time, like she couldn't be bothered with me. This level of service is completely unacceptable. I will never come back and strongly do not recommend this place to anyone. read more

Been going the past two days since I'm in the area and got the peach sunshine energy . Today I went in and asked and the guy didn't know what it was so he got a girl to take my order and she accosted me over it and told me they've "never" carried a peach sunshine. That it was definitely the mango that I had. I explained I got it literally yesterday and was told "it was probably the mango" I started to walk away when she offered the mango and I said sure and I said the order again and she went "oh that's peach sunshine we were looking at refreshers" no apology just straight up being rude the entire time. Made me 8 mins late for work over this. Training seemed like it was done by Helen Keller. On a positive note the drink was one of the best I've ever had. read more

Worst Dunkin, people working like they just woke up, crocs and after 30 min waiting someone said no more everything bagel, place is dirty and city should close places like this. If you do not want to work, why do you even show up. If I complain Im a karen but if you don't have costumer services what does that make you!!!!! Go some where else, humble opinion. Btw, ask with no cheese but it was easy to remove from sandwich do to the awesome toast!! Lol. Mas caca que esto No hay!!!! read more

Dunkin' - Toasted shitgel, - Donuts Near Me - Austin, Texas

I was craving caffeine & decided to go out of my usual way this afternoon & stopped here. I hate having my drink get deluded so I always get them with light ice... didn't know that meant light on the iced coffee too! Won't be stopping by here in the afternoons anymore! Management needs to look into how the p.m. shifts are being run. read more

Dunkin' - Medium iced coffee with creamer & light ice... - Donuts Near Me - Austin, Texas

Gone are the days of ordering coffee, and receiving coffee. This is the PSL from Dunkin' and look at the amount of sugar they crammed into a small iced latte. 4 pumps sugar, cinnamon sugar, and caramel drizzle?? If you want type 2 diabetes early in life, order this trash. If you like subpar "baristas", rude attitudes, people who hate their job but refuse to quit, sugar with a little bit of coffee, and an all around lethargic customer experience, head to this "coffee" shop. read more

Dunkin' - Pumpkin Spice Iced Latte - Donuts Near Me - Austin, Texas

No sour cream donuts, limited selection really, and no orange juice. Their coffee is trash. Why are they still in business anyway? My kid is pissed off, I'm pissed off - thanks Dunkin' read more

This is the b.s. they are giving customers! The donuts cost $1.40!!!! This means it should never be stale, wet, or look like they've been licked!!!! WTF!!! Absolutely NASTY!! I called twice to speak with a manager with no luck, just goes to voice-mail asking me to enter an access code. read more

Dunkin' - Stale, wet bravarian cream - Donuts Near Me - Austin, Texas

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The coffee was not good but the donut holes were pretty good. The drive thru was quick and efficient and the employees were all very friendly and polite. If you don't really care about your coffee it's options are pretty good, would not recommend for coffee iced or hot read more

Dunkin' - Mocha Latte - Donuts Near Me - Austin, Texas

The worst service I've encountered in this company, all the other locations great and kind service, here the female workers at the fuel are free worst service, sour face, they don't care about the service, when I asked for a very hot drink, she took the drink out 2 minutes later, and I wasn't aware of it, and after 5 minutes she called me to take the drink and I asked if she could heat the drink more, she said that it will be more than 10 minutes and therefore it's my problem, I told her there is a sticker that it was ordered 6 minutes ago, she told me it's my problem and I can complain to the branch or to the manager, I asked for her name, she didn't want to say, she is a black worker with colored hair, the other worker, a white worker who was on shift, also didn't want to say their names read more

Dunkin' - Donuts Near Me - Austin, Texas

In and out for us...Friendly Service and Fast too...one Latte and one Mocha Latte...probably the best chain cold coffee to date..They we're Huge, priced extremely fair and tasted great!..we will be back for sure! read more

Dunkin' - Large Latte and Large Mocha Latte - Donuts Near Me - Austin, Texas

We always stop at the Parmer DD on the way out of town from visiting our kids in Austin. usually get the sourdough breakfast sandwich but it's dry because there's no Mayo at all in this location. I got the honey bacon on croissant and my husband got the sourdough. We got back on the road. Both sandwiches were cold and my croissant had black burned spots. It was soggy and congealed. The chai tea was weak this time and it was not hot either. pretty expensive for a sad meal. oh well, there's a McDonalds next door. read more

I had the avocado toast. It was amazing. Fresh, flavorful and tasty. Very satisfying. I wished I had two!

Order Vanilla Iced Latte and got iced coffee instead. I'm a regular customer to Dunkin locations ,but this is the worst latte I've ever gotten read more

Dunkin' - Vanilla Iced Latte is not a Latte. - Donuts Near Me - Austin, Texas

Went to Dunkin donuts, it was just before 12:00 pm, and they didn't have any donuts, and they weren't planning on putting anymore out, wtf. There were two little girls running both the Dunkin donuts and Baskin Robbins, that's it. The price of the donuts were outrageous, $1.35 ea. You can get better donuts for half the price at HEB read more

Dunkin' - This is all they had when I there - Donuts Near Me - Austin, Texas

The car before me had an issue with their order. I was waiting a tad longer for that error to be fixed. Once I pulled up to the window, I saw my drink sitting on the counter. And sat there... approx. 2-3 minutes went by, in my line of view I see an employee bagging things the entire time as I'm sitting at the drive thru window. Finally, another female employee looking less than thrilled to be at her job comes to the window. Says good morning, scans my mobile app for payment then shoves the drink in my hand. She walks aways and the door closes. I raised my voice since the door was already closed to ask her for a receipt... She begins to straighten out a crumpled, balled up receipt from her hand and hands it to me. I didn't say a word, I'm in totally shock and disbelief. Then, as I began to roll away in my vehicle, she says and then begins to yell at me as I get further, very sarcastically, "I hope you have a GREAT DAY EVEN THOUGH....." I was too far away to hear at that point to hear anything else. Now.... I visit 2x a week at this location, I have never encountered this individual... And I PRAY I don't again. This employee makes your company look TERRIBLE. Again, I never said a word to this employee during this encounter. Mainly because at 7 am I don't have enough hate in my heart to yell at anyone, nor the energy to argue. WOW. Just absolutely in disbelief at this encounter. I'm not sure if the survey goes to corporate or to the specific location-I hope both. This should be investigated thoroughly. I may not be the only customer that has been affected by this angry employee. read more

Dunkin' - My crumpled up receipt I got from that awful employee. - Donuts Near Me - Austin, Texas

I've stopped by here three times in the last month to work on a large order of coffee for a school event. Each time I, unfortunately, have had to come in during their busy morning rush. But each time they have been kind, accommodating and helpful. Today I bought myself a doughnut and, oddly enough, it didn't have the cream filling it was supposed to. When I went back inside to let them know they were super apologetic and gave me an extra free doughnut. I'm not sure why this place doesn't have better ratings. They seem to be doing pretty well by my standards! read more

they are so rude i told the girl at the window i wanted six and she gave me a dozen and said oh so everytime u heard me say a dozen you couldnt say anything,while she didnt tell me a dozen she said six and then to pay she snatched the phone and slammed the window when my mom was trying to say thankyou read more

My mom came to visit us and help out with childcare when my daughter was born. She lives in the northeast where Dunkin is much more prevalent and she detests Starbucks so we made a family adventure over to Dunkin. We ordered 3 drinks... all 3 ended up being wrong. - my mother ordered a French vanilla coffee, extra milk no sugar. They gave her a super sweet French vanilla swirl beverage. - my husband ordered a decaf americano (since they were out of decaf iced coffee) and they gave him something caffeinated. Keep in mind we were there around 7pm and he's pretty sensitive to caffein so he didn't sleep until 6 am the next morning. - I ordered a decaf salted caramel latte, half sweet. They put zero sweetener in there. (I don't know if it was caffeinated or not as I'm not super caffeine sensitive but I did find I had a burst of energy at night.) 3 for 3! We will not be returning. read more

We have had customer service issues at this location before with the same employee. I came here to get a mint chocolate chip cone for my wife. At the drive thru, I politely asked for a moment to decide what I wanted as well. The employee said rudely, " well, ok I guess." I was apparently making her life difficult. My wife said that it was the same girl that was rude to her last time. She had reported it to the manager, but he mocked her saying, "I'm sure you don't want something free or anything." I decided to ask for the employee's name or number so we could report her to corporate this time. She said it was four. Later she said it was CJ or TJ. Then another employee came on and asked what we needed her name for. I explained why, including what CJ had said. In the background, CJ said, "You're lying, I never said that!" I replied that both of us had heard her clearly and the snotty tone. As she continued to call us liars, the unamed girl said " Pull through." We assumed that meant she wanted us to speak to her about the incident. But no, CJ was at the window and began berating us for lying. I said, "I thought you asked us to pull through so we could speak to someone." She said she never said that either and tried to come up with a story about how it was the counter person who said it to someone else. She called us liars again. I held up my index finger to make a point and told her I didn't appreciate her attitude. CJ then smirked and slammed the window shut, locking it. She and the other employee started laughing. We will contact corporate this time, but I suspect it won't solve the issues this location has. This location repeatedly hires employees who think that the job comes last after their personal fun or phone calls. The manager obviously doesn't care either. The owner constantly lets items go out of stock, including some of the most popular flavors or even basic items like toppings. We will probably never return to this location. read more

I thought this location was great. With my donut shops, I don't like to order online or use the drive thrus and I like to pick and chose the items I want in person. The employee that served my was polite, and I got my variety fix! read more

Dunkin' - Sour cream, vanilla filled, Bavarian filled Chocolate filled, French cruller, and maple iced! Got my fix! - Donuts Near Me - Austin, Texas

Not sure why there are so many low rated reviews - maybe I just got lucky and came on a good day :) Came around 8am on a Tuesday and had a fairly good experience. Went through the drive through and the order taker was super cheery and nice. I'm assuming she was also the cashier and my interactions with her were very pleasant. I said I had a free beverage offer on the app and she noticed it was my birthday and wished me happy birthday! She was all smiles and i'm sure it's hard at 8am to be so positive. I got an iced coffee with mocha flavoring - It was my fault for not realizing it does not come with creamer by default so it was not as creamy as I had preferred :( The donuts were good! i got four glazed ones and although I don't think they were fresh, they were satisfying. read more

Now I know, now I know why the drive thru was empty. I went to pick up something for lunch but the line at Starbucks was long, the line at the neighboring McDonald's was REALLY long, yet the line at this Dunkin' Donuts was nonexistent. That got me a little worried but I was famished so I pulled up. The young lady that got my order was very polite and courteous. My review has nothing to do with the service. I ordered a black coffee and a sausage, egg, and cheese breakfast sandwich. Dunkin' Donuts is known for coffee right? It should be decent if not good. I pulled up got my order and left, I was the only one in line and the only car that went through the drive through when I went. I looked at my sandwich and I wasn't sure if I was looking at cheese or hot glue. The fact that I was so hungry obstructed my better judgement so I took a bite. "Hmm" I thought to myself, "Is it supposed to taste like this?" My instincts told me to stop but my optimistic brain tried to convince me that they probably just do it a little different is all. By the time I got back to work I understood why I was the only car in the drive thru of Dunkin' Donuts. I parked and had a little less than half a sandwich left. I looked down and my sad little revolting sandwich and what was left of it. "I'm sorry I just can't... I just can't do this anymore. You are awful and I never want to see you again, I wish I could forget I even met you." I looked around to make sure no one saw me in the parking lot walking with a crumpled up bag of sadness, shamefully tucked under my arm. Now I understand, now I know why the drive through is always empty. Also the coffee tasted like sh*t. read more

I have visited this store 3 times since it opened. Initial visit was great. But most new openings start off that way. The last 2 visits, staff has been nice. Unfortunately their service is bad. Repeated my order twice and still got it wrong. Didn't find out until I got home. There was no line so I didn't question my order being wrong. Got some hard filled donuts that I definitely did not want or order. I was told "we have lots of donuts still" but not the ones I wanted. SMH. Not good for evening runs. I stopped by around 8pm. They close at 10pm. Maybe have to visit early morning only. read more

The few times I went through their drive thru I had a bad experience each time. How difficult could it be, right? This is mostly a bad service review. One time, the young man taking orders "forgot" my order - so I'm assuming he may not have even taken it to begin with. I had to reorder at the window. Another time I waited for who knows how long just for sombody to acknowledge me waiting at the ordering area. I wondered if anyone was minding the station. I was finally greeted by an unconcerned team member. Their employees there seemed to not have received ANY type of customer service training. With this Dunkin Donuts location being brand new you'd think they would put their best foot forward. Badly managed doughnut venue to say the least. Please fix this place, Dunkin Donuts. They're doing many people a disservice to include your company. I will try them again for another chance in a few weeks or months to see if they make any changes. Fingers crossed... read more

Staff was nice but the bathrooms had no soap or paper towels. Location needs cleaning read more

I and two colleagues stopped in for a mid-morning pick me up. We were greeted cordially and our coffees and pastries were promptly presented and we were on our way. What more could you ask for? Nothing! My pumpkin donut was AOK and my large black coffee was piping hot. As a bonus, my peel off got me another free donut. Winning! read more

I ordered 3 things. 1 of the things was the wrong item. One of the things was a large beverage. And there was no straw. How little of a f*** do you give? Seriously. Also no napkins... just stop pretending already. You have no business doing this. read more

11.23.2021 730 am couldn't get service employee walked by didn't even acknowledge me...shame on her.

I come here a couple of times a month, but only because it is on the way home from my kid's school. The workers are lackluster at best and often apathetic. Most of the time I don't get a total before being told to drive around and my order is wrong a third of the time. I can't complain about the ice cream, it is what it is, but the donuts I get are rarely fresh (maybe just the time of day I get them). I just don't see rating higher than 2 stars since my overall experience is marred by long waits in short lines for an incorrect order and workers who seem inconvenienced by my order. read more

While I love this Dunkin' for the consistency on my order, no one was wearing masks. I walked in Sunday afternoon since the lobby is now open. The workers did not have on their masks, a customer was in before me and nothing was mentioned to her not having one on at all. The lady who made my drink was not wearing her mask either, right in front of me. While I understand the mask isn't ideal for eight hours, I also have to follow the same guidelines at my own work. Just wear your mask!!!it's alarming that a large franchise would not stay up to date on the city mandate, especially with food inspectors easily able to fine them 1,000 dollars. read more

Ordered an ice cream cake a week in advance for my son's birthday. I show up to pick it up, and they have no record of my order, despite my copy of the email confirmation. They offered a cake that was already made, but it's not the customized cake I paid extra for. Next time, I'll go to HEB or Costco. read more

WOW the donuts look like someone penny pinched every penny from the donut. The topping/glaze is like a tiny dollop on top, and the Boston creme had almost no filling, and the donuts themselves are tiny compared to the price. I went here only bc their drive thru is convenient. But I would rather eat store-bought donuts in my pantry than this trash. read more