I have given this location its fair share of chances and every time this place has failed to impress me. My first visit was shortly after they opened and I decided to get an original cappuccino blast from the Baskin robins side. It was terrible, it taste nothing like the original cappuccino and the service wasn't great either. Five visits later and customer service only continues to go downhill. This location is convenient and fairly close to where I live so this weekend my family gave them two more chances. Friday my daughter wanted a mocha iced coffee and we ordered donuts as well. Donuts were okay, not bad but not the best either. My daughter's coffee was not made correctly, it was very dark and looked nothing like it should have. It was basically a black coffee with chocolate syrup, and their solution was to offer her some creamer. Had I been there I would gave gotten our money back. Our final visit was Saturday night. We wanted ice cream and instead of driving across town we opted to try this place one last time. We waited in the drive thru line for about 20 minutes or so (I would have left if I could). Finally when it was our turn we were welcomed with their signature bad customer service, they were out of everything (typical for this location), and told they only had 6 flavors of ice cream. None that we wanted but after waiting in line so long we ordered anyway. I ordered one of the flavors of ice cream they had available, our two small shakes were not even filled to the top. It looked like at least a quarter was missing from both of them. The female working the window was not the person who took our order but offered the same quality service . She handed us the ice cream and shut the window. She came a while later wondering why we were still there. Our shakes...she yelled to the other workers that we were still waiting. Never again will I visit this location. Horrible all around. Such a shame since they offer a drive thru. Also, if the BR side is not going to carry all the flavors then it really doesn't represent the BR brand in my opinion and the 2 in 1 DD & BR stores seem to really lack in brand quality. read more

Don't waste your money. It took them three tries and then they still didn't get it right and all the icing ended up on the bottom of the bag. Do they do that purposely? Such lousy service, what a waste. read more

Dunkin' - This is all the chocolate icing stuck to the bottom of the bag. Have they been trained to put the donuts in the bag upside down? - Donuts Near Me - Albuquerque, New Mexico

I ordered an iced coffee with cream, sugar, and French vanilla and it taste and looks like it was cut with water, very watery and little cream. My husbands latte tastes like it's all cream and little coffee. Both are undrinkable. If you go during early morning rush your order is rarely prepared to standard. If you go in the afternoon or night it's usually much better. Maybe they have more time to prepare orders with accuracy at this time. I really hope they improve they are so friendly, just not accurate with their recipes :/ read more

Dunkin' - Watery iced coffe on the right :/ what is this?? - Donuts Near Me - Albuquerque, New Mexico

Long wait, no one smiles, says hello. Then walked out and opened burnt sandwiches. Not terribly burnt but burnt none the less. UGH

The donuts are as to be expected. Unfortunately, the bacon in the Maple Sugar Bacon Sandwich isn't even cooked. It's just warmed up, limp and disgusting! I asked them at the time I ordered it if the bacon was crispy. I was told that they could cook it fresh and make it crispy. What I got was the limp barely warmed up bacon. I was then told that if they cooked it more it would burn. Really! Don't tell me you can do something when you can't or won't. I won't be back. read more

As an employee that only worked there for a week (reason why is because the person who hired me had no idea how to run this business) Her excuse may be "she works graveyard to 4am" then maybe that should tell her higher up that she doesn't have the time to run the business properly. She made me cry the second day because she said my customer service was to "bubbly". Now after seeing all these reviews i'm glad to see people on the outside agree with the person running this franchise, definitely shouldn't be. read more

This is a combination of Dunkin Donuts and Baskin Robbins. We stopped one evening about 9:00 and walked in the front door. Staff member met us and said the lobby was closed. I asked if we could order ice cream at the counter and eat outside. She said "No" and that we needed to use their drive thru. The four of us piled back into the car and proceeded to the drive thru. We waited in line for about 30 minutes with cars pulling in behind us. The line was moving VERY slowly but we were unable to get out of line to leave. How long does it take to scoop an ice cream cone? A staff member began coming to the cars and told us that the power had gone out and they would have to close. Cars began driving away but we noticed that all the lights were on inside so what power had gone out? Very discouraging to have had to wait in line so long! read more

This location needs to get it together. Every single time I come you guys are out of basic items or are too lazy to make certain menu items. The first time my husband and I ordered a freeze the employees researched how to make it and all was fine. The lady this evening said she "didn't know how to make a freeze, but could make a milkshake." The least you can do is read a manual on how to make basic items. read more

Filthy dirty and not from just a bad shift. There is dirt and filth deep down in this place. Service was an "F" only one here and was out of coffee and none was already being made. Left me standing at the counter like I knew they were making it. No napkins no sugar no stir sticks. The donut was good. But due to the horrible cleanliness it was lost in me. read more

I wish I could give this place 0 stars. Every time we come here they have horrible customer service it always sounds like the worker doesn't want to be there and they are rude when taking our order. On that note we usually like to get donuts and coffee at night and they don't close until 11pm however they never have any donuts and tonight we just bought two medium hot cappuccinos and we had to tell the lady at the window again what we ordered and then they proceeded to give us cold coffee and it smelt like weed when we drove up to the window. I'm never going to this Dunkin' Donuts again they always disappoint. read more

It's wasn't good I was disappointed in my drink A mocha blast and it wasn't no blast it was chocolate milkshake

I love dunkin donuts, it is probably my favorite donuts place in town. Unfortunately this newer location off coors isn't the best. Several times we go for donuts and there is little to no frosting on them. The donut still tastes great but they just need to focus on the frosting! read more

The drive through was extremely slow, and they tossed the donuts in the bag haphazardly so that the Boston cream was upside down on top of another donut. The donuts were old, and the strawberry frosted donut had very little frosting. read more

Is there such a thing as an outstanding Dunkin' Donuts? I can't say anything bad about this place but I also can't say anything great. Definition of a mediocre experience. I mean it wasn't good and wasn't bad. I'm really confused on how to make this review. Completely average. Coffee was good and the donut was good. I would return to this location. read more

I like their coffee and Boston creme donuts. Clean

This is the worst drive thru I've ever been through. After waiting 27minutes with 2 cars in front of us to order something they don't have any Kolaches or wake up wraps and the time is 9:55 am, last time I checked it's still breakfast. If there's a car in the drive thru plan on waiting for 20 minutes. It's a drive thru, we're driving thru because we gotta get going! Dunkin' Donuts needs to get their act together!!!!! read more

I keep going to different Dunkin' Donuts locations to find out they are out of things such as croissants or a kind of doughnut. This place was no exception. Not gonna settle for something less than what I want just because they can't keep their stock up. I said no thanks and went on my way. read more

Whoever owns this joke of a Dunkin' Donuts should feel extremely embarrassed, they never have any damn donuts! Every time I come through it's always a limited amount of donuts and they never seem to have any chocolate donuts at all! There's an obvious fix for this, make more damn chocolate donuts! And ice cream, don't get me started, 31 flavors, Ha, more like 17 flavors, and again never any damn chocolate, WTF! If your customers are constantly running into the same limited supply of items every time they visit your store, from a business standpoint your losing revenue. I would rather drive to the other side of town to another Dunkin' Donuts where I know they're going to have supply as opposed to wasting my time stopping here anymore! So far four out of five times I've been through and this has happened! Don't send some generic response about how your sorry, just fix the damn issue if you don't want to lose more business! Maybe will try back again in another few months until then off to the east side of town to buy our donuts it is. read more

Firstly, I'm from New England where Dunkin Donuts corporate office is located and I have drank my share of their coffee. :) I understand this is a new location on Orilla Rd in Albuquerque with all new employees, but what happened this morning is a regular occurrence since the shop opened and it drives me bananas. I asked for 3 hot medium coffees all with whole milk and NO SUGAR. Guess what, I get to work and pass out the coffees to my coworkers and all 3 of them have sugar. Can't believe how often this happens and really disappointed. Why do employees believe everybody takes sugar? What about diabetics? Please train employees on the fact that not everybody can tolerate sugar in their coffees. My rant is over ............ or is it? read more

I wonder how many yelp reviews it'll take for management to realize that this location is extremely understaffed and the drive through time is ridiculous. I see a lot of vehicles turn away from this location from waiting too long. And the lack of ice cream selection and donut selection is unreal. You are better off going across town to get what you really want and it'll still be faster than coming to this location. read more

No stars! Negative stars if possible! This is a newer location, so you'd think they'd be trying a little harder to be successful. I've been through twice now-once for an ice cream cone for the kids and then today. With the ice cream, when I began to order, the worker interrupted and said "We're out of ice cream. The truck comes tomorrow, you can come back then." And it was said in such a rude, nasty tone, no apologies or any kind of customer service. So we left. Spoiler-we didn't go back the next day. Today, I stopped on the way to work to get some donuts for the office. I ordered a tea & the 25-count munchkins. I was told they didn't have enough munchkins for a 25-order. Okay how many do you have? She said (& I don't know if DD trains all of their employees to use this tone when speaking to customers but you'd think you were talking to a collections agency rather than someone working at one of the happiest places on earth!) "I mean, I could give you 25 glazed & jelly but I'm out of everything else." I said, okay, do you have donuts? Can I get a dozen assorted? She said yes. I then also ordered an orange juice. Got to the window & my total was $3.26. I asked if that was for the tea, orange juice & dozen donuts. The girl at the window said, "We don't have enough to give you a dozen donuts." I. Can't. I sat in that drive thru for almost 15 minutes to be told they didn't have the product in their name! Don't they make the donuts?! Every experience here has been a horrible experience all-around & the lack of customer service is why I'll never go back to this location. Maybe they'll replace it with a Krispy Kreme & then I'll always know when they have hot donuts. read more

We came here on Veterans Day 2018 and were told at the speaker we could get a free donut for my fiancé (who has been in the army for 7 years). We pulled up to the window after ordering and the guy at the window said no we would have to pay for it then was rude to us! Never coming back here again! Wow. Great way to start the day! Do not support the military apparently! read more

Very poorly managed. Went inside the store and was asked to use the drive through as they were short handed. No thanks...

my frozen coffee was 3/4 full. The lady at the drive through was so rude, wouldn't let me talk. Ive never ordered through the drive through and this menu had very few donut options so i needed a second which i asked her for twice, she just kept saying in a rude tone what else. I had to go back in to get straws and there was another boy worker who she wasnt allowing to do anything. i usually go to the dunkin on wyoming which has amazing staff and the real menu read more

Horrible. They take their sweet time and it takes forever in the drive through lane. No management cares

Been waiting 40 minutes in the drive thru for a mobile order and there are still 2 cars ahead of me

Always disappointed. Sad because it is close to my house. Everytime I go always are out of ingredients and sloppy on the way they prepare when going through drive thru. I have given in numerous chances and always regret. Step it up managers and owner read more

I did not have a problem with the food however one of the young ladies started yelling at us this was not my best trip to Dunkin' Donuts. #lovestilllovedonuts You will see me again just for the donuts. read more

Dunkin makes the best double chocolate donuts in town. I've tried all the other donut shops and none of them compare. If you like freshly cooked donuts this is the place to go. read more

Invest in some better employees, the drive thru guy was rude and sounded like a punk and your out of donuts by 9pm? Same thing with the nagging to they were just tossed in and all the icing came off. read more

It was okay... I ordered a sundae but they ran out of whip cream. How does that even happen? She did offer extra topping of nuts so. I guess it was okay but since it was caramel it was too sweet on its own lol glad they are at this location read more

Took my 5 year old son here to celebrate a good week at school and bought several donuts as we regularly do. Sat in empty lobby for about 20 minutes talking about his day and playing I spy. Was approached by one of the employees who asked if there was anything I needed I responded "no. thank you though." To which his reply was we just like to make sure customers who decide to move in don't need anything! I buy several dozen donuts and coffee for business meetings to take to the office a couple times a month and have several options where I can buy donuts from. If this is the way customers are treated I'll take my business elsewhere from here on out. read more

we've been stuck in the drive through for 20 minutes. we gave up trying to order 10 minutes ago but we're trapped. send help. not to mention the other week when i saw an employee coming in from her smoke break and coughing with no mask while walking past the ice cream. EGADS BRO read more

The donuts and expresso are fine, but this eatery is a mess. The tables are filthy. I will not eat in again.

Came in a few times and grab a quick snack right before watching a movie at Flix. I grew up with Dunkin' Donuts so a bit bias when comparing to other donut places. Happy that they have ice cream for my little one. read more

I just pulled into the drive thru and it took them a good 3min to even talk. (They were not busy) I pulled up to the window to pay there was a good 5 or 6 people standing inside and all of them suddenly disappeared. I'm still sitting here writing this review because it's been almost 10min. This is ridiculous. read more

I love DD coffee. Doughnuts and ice cream are always good. But this place is always dirty. Floor needs to be swept and mopped and every table needs to be wiped. read more

So, this Dunkin is the absolute worst. I went from going everyday for coffee to maybe twice a week to never. First problem is inconsistency. I can order the same drink every time and it's never made the same. When I would go everyday, at least 2-3 out of 7 times it was wrong. The main reason I stopped going is because I couldn't even make it thru the drive they in my hour lunch! There could be 3 cars or two. It's the worst. We went last night only cause my boys wanted ice cream. 5 cars. 47 mins!! Killed the entire experience. We get to the drive through speaker. They are out of what we want. So we change it up.... 8 times ! It got to the point where I just said "tell me what you have and I'll choose" they were out of about 10 ice cream and and out of all cones. Then when we get to the window, she tries giving us donuts. I'm like that's not what we ordered. So she asked us what we ordered and honestly I told her I don't remember. I said I just picked ice cream at that point. She had an attitude. Was not apologetic. The whole family left annoyed. The "treat " for my kids was ruined. I hate this location. I can't go there without getting mad because you shouldn't have to wait 47 min in a drive thru. And that's not a one off. This happened daily. I will never. Never go there again. , read more

I have been going to this store since it opened. Initially, the service was good and the employees were personable and efficient. Lately, this rates a one star. After building a customer base to where the line at the drive-through was long but moved along, the line is much shorter and in my view reflective of the service and operation. They are losing business. With all the bad reviews, you would think the owners would rectify the situation. I rarely go there anymore. The other day it took me thirteen minutes from when I first got in line to waiting at the window with no one there and finally left. I thought they might have been short-staffed when I saw a couple of employees come into view. Then three more came from the back and elsewhere. Yet no one came to the window. One female employee stopped with her back to me. The car in front of me waited a long time to pay at the window and get their order. Five employees with this level of service and efficiency is a recipe for going out of business. A previous time at the window, the employee did not give me two dollars in change, then said she could not locate my order and did not know how to proceed. I imagine this could be a successful business if they took steps to make it one. I just don't have ten to fifteen minutes to wait for a coffee. read more

This place is the one of the worst for customer service. It's as if no one has been trained on any procedures. My wife and I have been there multiple times and EVERY time some is wrong. Out of product, incorrect order, incorrect bill total, and the staff doesn't seem to care (except for maybe 2 who were nice). Please get some management in here! read more