Debbi the GM for this location reached out and explained some things and addressed the issue I initially had. She was very kind and handled the issue promptly. read more

Food was cold and kinda soggy on the bottom. It sucked but I ate it. I got my food before my drink. So I think they could have warmed it up during that time. I don't like how I have to scream at the intercom either This location is going down read more

Dunkin' - Donuts Near Me - Albuquerque, New Mexico

Went in to buy blueberry muffins. The sign said blueberry muffins and there were four. The female employee said let me double check if they are blueberry, so she looked at the bottom and said yep they are blueberry. Mind you they were the ONLY muffins and there was only one sign in front of them that said blueberry muffins. Bought all four. Got home and they were NOT blueberry muffins , they were chocolate chip! I should have known when the girl double checked and just placed them in a box. Rio Rancho location has them in the brown parchment paper and the box has a clear window (all fancy). They were sold out. So I drove all the way to this location. The store looks messy and not very organized. Obviously! Called to complain and no one answered the phone and no answering machine! Never again! read more

This is my Dunkin ever since I moved back from New England. The drinks never disappoint. The food is tasty 92% of the time. The bad experiences with food was mostly hashbrowns being undercooked and still cold. The service is 99% with a smile and they recognize me and all is good. Around my 3rd or 4th visit I could tell one employee was just having a bad day and was a little short with me, but not a single problem since then. Basically, this Dunkin is relatable and most likely gonna leave happy but it's not 100% perfect. read more

I love this Dunkin' but was very disappointed as I watched 2 young workers wearing gloves while Cooking and handling food Touching money and using touch screen and never changed there gloves. Was pretty grossed out and will never order food from this location read more

This location always messes up orders. My most recent experience today they messed up my food. I took it back and they messed it up a second time. The person making the food just threw it together not even playing attention to the ticket and what the order actually was. I have tried this location multiple times and they never fail to disappoint! read more

If I could give 0 stars I would. Worst service ever here. Took me 45 mins for a Carmel craze large and A coffee roll.

They were doing a trick-or-treat event around the parking lot and kids were going to store to store to get candy and so parents were blocking off their drive-through and not letting cars go through.once they all cross the street I started to go forward and This lady cut me off and just because I'm louder than her the staff took her side. Without knowing what happened. That event is going to cause an accident because when she cute me off we almost hit. Maybe before taking a side know the full story read more

Has got to be the worst service. 35 mins sitting in a drive thru. Ridiculous, not even 6 cars in front of me.

I went online on 8/24/2024 and ordered a custom ice cake and also birthday candles for an additional charge of $1.60 including the tax. I picked up my order at the Baskin Robbins located at 3200 Orilla Rd in Albuquerque on 8/26. When I got home I discovered there were no candles in the package. As the store is several miles from where I live, I called the store and requested a credit on my charge card for the candles I didn't receive. The clerk who answered my call refused to do so and hung up. I called back and requested to speak with the manager. She said the manager wasn't there but she would call him to discuss my request and promised to call me back. She never called back. Today, on 8/27 I contacted my credit card company to dispute the $1.60 charge. Even though I will not be out any money as a result of the missing candles, due to the truly terrible customer service I will not be going back to that store again. read more

I have given this location multiple chances but they never have anything, It is guaranteed every time we go they are out of multiple flavors of ice cream and donuts. Employees are rude and take forever to make simple orders. Not sure how they still have business... they need new ownership or new management. You are better off going across the street to Dairy Queen if you want ice cream. read more

This place is a waste of my time and money. I was hungry and quite busy today, so I decided to stop for a breakfast sandwich, hash browns and a coffee. I ordered egg and cheese on a bagel and specifically said NO meat. I don't eat it. The person taking my order clarified that they had heard me say just egg and cheese. I ate my hash browns and was already halfway home when I opened my sandwich to find so much bacon stacked on there that it was thicker than the egg round. So I basically paid $9 for an iced coffee and hash browns. I've learned my lesson for sure. This has happened to me once before at the same location. Fool me once... read more

Dunkin' - This is what you get when you ask for only egg and cheese on a bagel. - Donuts Near Me - Albuquerque, New Mexico

This place is the worst restaurant I have ever ordered from or been to. They are constantly out of everything and they are so rude. They don't even have a valid phone number to call when there is an issue. Never go here. Period. read more

The service was great, the girl with the glasses was very kind and a hard working young lady, also the blonde boy. I think this is the best experience in ever had at a dunkin donuts read more

This Dunkin' Donuts needs to have training in customer service and the employees need to be trained on preparing the product that they retail. My son and I ordered two milkshakes and a young lady who made them did not know what she was doing. We received our milkshakes and all it was watered down milk with no taste or effort of creating a good product. It was obvious that these young individuals probably late teens early 20 did not have the professionalism or the wellness to provide a good product from a Food And Beverage quick service business. It's obvious that the franchise and owner has not shown an effort to follow up on how their employees are producing their product. This is another typical business in Albuquerque, where there is no pride, professionalism or respect for the customers. Disappointing to see how business like these take advantage of local New Mexican's. If you wanna waste your time and money, then go to this place there are other professional outfits that you can enjoy instead this one.. read more

I must tell you about my very pleasant experience at a place where you may least expect it: Dunkin Donuts. Now I've been a fan of the double D for years, since some of my heritage is the northeast and I spend time there every summer(just about). Today I stopped in this branch as both my husband and I, in the flurry of Christmas errands and business had forgotten to eat breakfast and we needed something quick to keep us going for about an hour. Donuts was the choice. I ordered my normal chocolate iced and a small coffee. Sat down to eat it and it was stiff /stale. I exclaimed that in a bit louder than normal voice. There was a guy sitting near us who turned quickly and said, I'll get you another. Apparently it was the store manager . He brought me two to replace and they were spectacularly FRESH! They were heavenly! And he was super nice and attentive. Thank you Mr. Manager, made my day ! read more

With the mandates in our city businesses are suffering and Dunkin has been affected by it. They are short staffed but their service was great. It was drive thru only but it was fast and very pleasant. Great job! I'll definitely be back again. read more

Dunkin' - It was drive thru only but it was fast and very pleasant. Great job! I'll definitely be back again. - Donuts Near Me - Albuquerque, New Mexico

So it's pretty obvious the owners of this location don't care, look at the reviews I thought i was going to be the only one. Number one, they are closed down a lot, waste a lot of time going to place that shuts down during peak hours. Then when you are actually open, it took me nearly fifteen minutes to get one donut and one coffee and there was only 7 people ahead of me. Get it together, your pouring coffee and putting donuts in a bag, if Chick-fil-A can make an entire meal and process dozens of people in just 5 to 10 minutes, yall can figure this out. read more

Terrible service. Driveup, wait time, ridiculous!!! Waiting over 20 minutes trapped. Tried lobby but told it was closed at 840. Now 910 and still no service. Can't leave as you're trapped in drive up line. read more

Always a good place. Waits can be long I would recommend going inside. I really liked the Mexican guy with tattoos that was working today. He was very kind and upbeat. I asked for my coffee to be sweeter and he made it so good. Give this manz a raise. read more

Their hours are listed as 5am-10pm, but that is not for the entire business. My husband and I were there this morning at 7:30, and only the drive through was open. Although they have quite a large lobby with ample seating, they don't let their customers use it. read more

Like the reviews say, this place is literally only open due to name recognition. Terrible wait times. If you have temporary hours the best place to display them ISNT ON THE WINDOW YOU PAY AT. Lazy workers who didn't put cones up to block drive thru. read more

I got myself a nice refreshing water from the counter that the lady gave me when I was about to take a swig of this water in the heat I was baffled the sight of this eight legged creature resting in my bevarge a spider was dead floating around on the top of the drink read more

Just watched them bring out fresh glazed donuts at 3 in the afternoon but girl made 3 milkshakes super , I want to say watered down but . . . Service was quick inside but was slow on drive thru yesterday. lol . Inside is clean read more

Spot light on Dunkin Donuts employee Colton. I was in 4/12/24. The store was slammed with customers. Your great employee was taking care of the front, and serving ice cream as well as other tasks. During this time we finished our treats and left. Little did I know. I had left my purse behind. Made it home an hour and a half away. In total panic when I realized it was not with me. Ran in called the store. Colton answered ask me a few questions to confirm it was mine. Colton had seen I left it behind, and took it to safe keeping. My sister went for my purse again verified it was her to keep it safe. All my items still in my purse as well as cash. What a a wonderful honest person. Colton we need more people in this world like you. Not only was the service good, but your integrity is top notch. Manager material right here. Thank you again. read more

Was craving something sweet. Decided on this place & ordered through their mobile app. Show up through the drive-thru & they have the drink portion of my order ready but totally the dozen assorted donuts not even ready & then the young woman at the pickup window asks to take a picture of phone's screen showing the order & the type of donuts I selected. She comes back saying they're pretty much out of all of the donuts I picked expect for glazed. She asks if I just want them all glazed which pretty sure for all glazed cost less than the assorted dozen. I respond with sure but no apology of refund for difference offered. She comes back & hands me the box of donuts with no apology or anything or even a simple have a good evening. Honestly before writing this post I see this place currently sitting at 1.5 rating. Now I see why. read more

Worst service. Waited forever for 2 regular hot coffees. Employer said nothing. No, "thanks for waiting or, give me a minute or sorry it took so long, or have a nice day" - Nothing ! When I received them they were cold.. read more

If I could give this place a 0 I would literally so dirty on the inside. the service is slow. The employees are rude and bery slow the Gm is by far the rudest person I have ever met. dont not recommend read more

Went in tonight. Looking for scoops to go. The boy that took our orders was rude. He made a big deal about getting cherries jubilee out saying it would take 20 minutes. My question is why they have so many empty tubs of ice cream already? They lost a sale. We asked him for a couple of samples to try the honeycomb and he acted put out. He seemed to have a bad attitude. His name is Anthony. My father in law was disappointed and it was embarrassing. Basic decency would be nice. Poor customer service. read more

Dunkin' - Donuts Near Me - Albuquerque, New Mexico

See all

This location is the absolute worst. I gave this location three separate chances of testing it out, every single time my order has always been wrong or just plain gross. It's not like it was anything complicated, simply a Carmel latte; ON THE MENU. They're extremely slow, don't even attempt drive thru. Majority of the time, the teenagers in there are too busy dicking around with each other than paying attention to orders and customers. The manager is rude to customers and his employees. Let me say; I've been to Dunkins all over town, Europe and even the country. This is THE WORST Dunkin location. read more

I have to be honest, I am a pretty patient person and I have given this Dunkin' more chances than they deserve but yesterday's experience finally made me throw in the towel and turn my back on this DD for good. I have learned with this location that going inside is always the best. Yesterday I went in to the store and the first thing I noticed was that the front doors were filthy, like little kids had been rubbing their hands all over them. The inside wasn't much better. I walked up to the counter and there was literally a stack of money sitting on the counter between the two registers. Finally the girl came to take my order. She was nice and took my order. She asked me to walk to the end of the counter and wait on my order. The manager that was there began working on my drinks. I ordered a medium iced latte with one Splenda and a medium iced decaf with sugar free coconut, cream and one sweet n low. He turns to his co-worker and says out loud. "I always think it's funny when someone order a caramel swirl and adds sweet n low to it!" And then he laughs. Then he notices me standing there looking at him. So he says to me, "You know a caramel swirl has sugar in it, right?" My response to him knowing he was making fun of me was, "Why are you telling me that?" He said, "Because you're adding Sweet N Low to it!" By this point I know he's got a problem. So I said to him, "I didn't order a caramel swirl." So then he looks at me and says, "Well someone in the lobby did!" I was the only one there so I told him that I ordered sugar free coconut not caramel swirl. So finally he blames it on the girl doing the order and makes my order. He doesn't add cream to my coffee but I wasn't going to argue. Terrible service! Now please understand this is with no exaggeration my tenth order that has in some way been messed up. There is another manager there who has a terrible attitude and the high school kids that work there never stick around. I'm a Dunkin fan so I sent a professional, detailed letter to Dunkin' corporate about my many negative experiences. They emailed me quickly and were compassionate. They explained they would get my letter to the franchise owner who did email me with a very short, "Come in and I'll make your order right." That was the extent of it. I wondered if maybe Dunkin corporate did not forward my letter so I emailed that to him. I never got any response to that. I love DD and I am a long time fan. I will continue to buy the coffee to brew at home but I will not visit their New Mexico franchises because they are terribly negligent and they don't care about the cleanliness of their stores, their management, and especially their customers. read more

Dunkin' - Donuts Near Me - Albuquerque, New Mexico

Waited 40 min in line for a mediocre chocolate shake. Probably the worst shake I've ever had. It was warm. Tasted like thick warm chocolate milk. Wasted $5 . When I pulled up to the window I just heard two employees yelling at each other. Made me think, wow these are the people making my shake. . Won't be going back. read more

Slowest drive through ever!!!!!!! Been waiting for 25 minutes and haven't even ordered yet.

What is the deal with the employees, lack of items available, inaccurate orders and the slowest drive through ever? I agree, the owners obviously don't care at all, and don't seem to be able to hire or keep helpful employees. They always have to check if they have things available, take forever to check, sound rude and put out, don't know the menu, and get orders wrong. I know things are rough right now, but wow. I've gotten shorted on doughnuts for work, ordered hazelnut coffee, got watery nasty coffee, ordered breakfast sandwiches a couple times and they were cold and tasted awful. The egg was gross, spongy/watery and bread soggy. Only thing I've gotten has been the ice cream quarts, which are good when they have them and you are willing to wait. read more

This place is a Baskin Robbins and Dunkin Donuts store. Calling this place filthy is an understatement. The counter where they make the shakes has spilled product which probably hasn't been wiped since I walked in...and I've been here for at least 6 minutes. The trash is over flowing. A big container of ice cream has been left on the counter and not placed into the freezer. If I was the franchise owner, I'd actually look at where leakage is occuring. I dont think a manager is on site. Sad. read more

Again a 1 star review. They are always slow. This isn't fast food. It takes about 15-20 minutes in the drive thru line! They've made me late to work plenty of times. Horrible service read more

Second time being here and dealing with mistakes like not getting the donut, getting egg on a sandwich when we specified no egg, the bagel Not being buttered when asked for it, and biggest thing? Getting attitude from the kid when asking for correction. BUT after speaking to the new manager, we'll give it another try, otherwise it's off to a different DD. read more

Dunkin' - Decor - Donuts Near Me - Albuquerque, New Mexico

See all

Where do I begin lol this place is a joke, advertising a new menu item and when I order the item they tell me it's discontinued and they can give me that item how in the hell do you advertise some new and say it's discontinued?? I'll just stick to my 12$ coffee from Starbucks. read more

Usually good coffee. Ordered caramel frozen coffee and got mostly milk. With no caramel at all. At least they finally got jelly donuts. ‍ read more

Dunkin' - Usually good coffee. Ordered caramel frozen coffee and got mostly milk. With no caramel at all. At least they finally got jelly donuts. - Donuts Near Me - Albuquerque, New Mexico

Pre-Covid, when they first reopened and now: 30 minute drive thru wait, never have any donuts, coffee tastes old and burnt and hot coco tastes like water. 3 strikes and they're out! I went for a dozen donuts around 6pm and all they had were 3 Apple fritters. Another time they had a coffee donut and coconut topping donut. And most recent trip they gave me their last 4 donuts at 6:30pm on a Saturday (cinnamon, chocolate, and 2 pink donuts no sprinkles). This location should be Baskin Robins only and stop ruining the Dunkin donut name. read more