Let's face it: whenever an unexpected car repair comes up, we all hold our breath wondering how…read moremuch our bank account is going to shrink. Most of us like to poke our heads under the hood and pretend we know what's going on, but we usually don't. The next logical step is a repair shop, and many people default to the dealership because they think they can trust them more. In my experience, that's a mistake--dealerships often touch ten things, fix one, and charge you for everything. Luckily, I found Rich and his team. I recently bought a newer car with all the bells and whistles, and I was braced for a huge bill. Rich was incredibly professional, polite, and straightforward. I was actually in shock; he takes the time to educate you on the repair rather than just grabbing your keys and telling you he'll text you later. The estimate was a pleasant surprise, and better yet, there were no hidden fees at the end. The amount he quoted was exactly what I paid. They were on time, efficient, and had me back on the road in no time. It is such a relief to find this kind of service these days. It's nice to know you don't have to pull out a platinum card for a simple repair or an oil change. All the 5-star reviews you see here are 100% true. One quick tip: the shop can be a little tricky to find the first time, but trust your GPS! It will get you there, even if the turn looks a bit hidden. You cannot go wrong with this team!

after calling several places and getting an outrageous quote from the dealer for leaking water pump…read morereplacement. Performance Autowerk came recommended by a friend of a friend. From the beginning, I was impressed by Rich's professionalism, knowledge and ability to explain both the issues and solutions in a clear way. He was almost half the cost of the dealer, as expected. It's refreshing to find in this industry. Both efficiency and quality was also there. He even lent me a car to get to work and took the time to walk and show me the parts they replaced at the end rather than rush me out after getting paid. If I ever need a mechanic again for my Audi this is where I will go. Highly recommend!

Ken is extremely rude and treats you as if you are supposed to know everything already…read more I came all the way from stockton for 60K service because of the good reviews and he forced me to get a rental car even though i offered to wait in town while working from coffee shop. He claimed work will take more than a day. Upon drop off he did not warn me that i would need to pick up by 5 pm and return rental at that time also. He called me at 3:40 pm and i called him back once i could at 4 pm and he pretty much raised his voice at me to return the car asap as another client is waiting for it first thing in the morning. Like what do you expect me to do??? you did not even warn me i would bleed to return the car same day: i thought it was a 24hr thing . just awful very rude guy, thins he knows it all and treats you poorly if you are a woman.

Hello... First of all, I have always gone to the Acura Dealership to have all my services done on…read moremy 2003 Acura TL s. I never could find an independent Auto Repair shop which I felt comfortable with. But because of the escalating repair costs at the Dealership, I researched Precision Auto Repair and its knowledge specifically with Honda and Acura Vehicles on Yelp. I spoke to Keven over the phone, and after conferring my concerns and the necessity for a number of issues to bring my vehicle up to service, Keven stated he would write up and estimate and send it via email. Later on in the day, I received a detailed report via email of all the issues that needed to be addressed. These coincided with most of the issues on my list with a few added. Pictures and estimated costs were included with this report. After going over the repairs with Kevin, I brought in my vehicle the next day. After several days, all the work was completed, and the price was very reasonable. I found their work to be extremely thorough, and I will for sure be using Precision Repair for all my future Acura needs in the future. Thanks, Kevin, for your knowledge and Professionalism!!!

We have had our cars serviced and fixed at Pleasanton Auto for years. Jim is the best. He is very…read morehonest and professional and gets the job done. You can always count on him and his staff for help. I would never take my cars to anyone else.

Jimmy, the owner is a great guy. He's extremely honest! I read the previous reviews and have a hard…read moretime believing the bad ones. The bad reviewers are the ones that sound dishonest to me. Jimmy is a straight up, no nonsense type of guy. Maybe they didn't like that, I find it refreshing personally. I've been using Jimmy's shop for about 5 years now with all four of my vehicles. Jimmy has always been straight up and honest in my opinion. He tells me what the car needs now, what can wait but to keep an eye on it. I've been through a lot of mechanics because of trustworthiness and Jimmy's a keeper! I've never had a reason not to trust him!!!

someone who has been going to Harry's auto shop for about two years now. This is the best auto shop…read morein the world! Literally treat you like their family and they have the best in mind for you. I wanted to do a blast today and a spark replacement, which would've ran me about 1200 dollars. I told I really couldn't afford it and they were completely understanding. Everyone on the team is so nice. And when I got there to tell him that I couldn't really afford it. They told me that it wasn't really even worth doing. He was so honest with me that my jaw hit the floor. They are so honest and want the best for all customers. They literally treated me like their son. He even showed to do it. That is way cheaper and better for my car since my car doesn't really clean. God bless shop. They are so nice and I will continue to go to them for as long as in Pleasanton or at least an hour or two away!.

Thank you for your support. You've been very helpful with fixing our car and resolving our issue. I…read moregreatly appreciate your support.

Amazingly fast service. Smog check only took 10 mins. Highly…read morerecommend. Wil definitely return for our next check

I've done a few smog checks here. Fast. Decent waiting room (coffee and snacks available). For a…read moresmog check, what else can you ask for?

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

Been coming to hopyard for 11 years great pricing , quality work and really fast smogread more

I was struggling with engine check warning for some time, thanks to Hopyard Auto they were able to…read morediagnose it quickly and efficiently. Over time I have come to trust them completely and can vouch for their integrity and resourcefulness to debug and fix.

Volt check engine light on and makes loud noise under gas mode. Made appointment next day and he…read morewas able to diagnose issue - long 2 pages of errors/engine parts. Did his research to pinpoint error in recall item. We paid for diagnostic and made appointment at dealership. Would have cost us 1.5-2k otherwise. Thanks for the quick friendly service and honesty.

Joe has a great demeanor and has taken great care of our vehicles. I have felt that his quotes…read morewere reasonable and his work has had no issues. I feel comfortable when my 20 year old daughter takes her car there that she will be treated fairly. Thank you Joe.

If I could give Old Town Auto Care zero stars, I would. Save your time, your money, and your…read moresanity, and take your vehicle anywhere else. In October, we paid a $1,600 deposit to have a rear differential replaced, followed by a final payment of $2,804.12 on November 25th. When we picked up the vehicle last week February 11, 2026 (yes they held our vehicle for months), it was still making the exact same noise as the day it was dropped off. We immediately did a ride-along with their own mechanic, who confirmed the issue was still present. Because they were entirely unable to fix the vehicle despite being paid in full, their mechanic explicitly stated that if we took it to another shop, Old Town Auto Care would refund the cost of the repair. We took the vehicle to a second, competent shop. They completely repaired it and confirmed that the rear differential did indeed need replacement, which was the exact work Old Town Auto Care charged us over $4,400 for but utterly failed to perform. We returned to Old Town Auto Care with undeniable proof: the new invoice, the actual old part, and a letter from the second shop. Despite their blatant failure to do the job and their own mechanic's verbal promise, management is now outright refusing to issue the promised partial refund of $1,900. I have included pictures of my credit card charges from Old Town Auto Care as well as the invoice form the different competent shop who confirmed and fixed the problem as proof. They will take your money, fail to fix your car, and then refuse to make it right even when presented with hard evidence of their incompetence. Do yourself a favor and avoid Old Town Auto Care at all costs.

I really wanted to like this place and the nice woman at the front desk said they needed customers…read moreand I was excited to be a returning one. Called them when I needed an alignment at the last minute before a road trip. They said they could do it no problem so I took it in and was told it would probably be done around 5:00 which is their closing time. When I return to pick it up I was told that they couldn't get one of the eccentric bolts loose to adjust camber. By the time I got home I noticed that my steering wheel was a quarter turn off meaning it was turned sideways in order to drive straight. Then I look at my wheel which was pointing out at the top about an inch and in at the bottom an inch. I still had to leave for a road trip in the morning and like I said they were already closed when I picked it up. So I drove to Washington the next morning and by the time I got back from that trip a brand new tire was mostly ruined. Furthermore the suspension was making all kinds of clunking noises and I wasn't even sure if it was safe to drive on. So I called them told them exactly what happened with the steering wheel the clunking noises the wheel and you would think that they would be eager to correct the mistake for liability reasons if nothing else. But I was told they didn't have an opening until next week. So next week I go in on the day and time that she suggested and she said they were too busy today try coming in at the end of the week. I took it to a shop down the street that adjusted everything correctly had no issues doing it, corrected the steering wheel the clunking noise, and alignment itself all for half the price of what this place charged me. As far as I'm concerned they put my life in danger and we're too lazy or it was too late in the day for them to finish the job so they just said I had a seized bolt. If they want to buy me a new tire id be happy to take this down.

Easy drop off for new tire service. They completed really fast and picked up in few minutes…read more Service manager was very efficient and friendly. Definitely will be back.

Please avoid this place at all costs. I would say this place has zero professionalism. I'm actually…read moreshocked at all the higher reviews, although I will admit, they allowed me to go here, even though I have been going to the Big Brand tire in Concord for last several decades. I thought I would come in here to get a tire rotation, which is a free service that they provide four tires that are theirs. I normally go to the one in Concord like I mentioned, but I happened to be closer to this one, so I thought I would take advantage of it. I was told after the rotation that I would need to get a new tire because there was a nail that was unrepairable on one of the tires. No problem, I thought, since I had paid for an extended warranty on all the tires a few months ago. I was led to believe this would come at no cost to me as a result. I also had paid for a three-year alignment previously, which I thought was a good deal. So, Tim quoted me with an invoice that had $136 alignment on it, but he assured me that it will be taken care of because I had paid for the three year alignment. He also showed me that everything else would cost zero. After an hour and a half, I was up sold on an extended tire warranty, which didn't make sense to me since I thought that the warranty would cover every tire, but I figured it would be fine since Tim told me it would cost $41. Then when they were about to give me the keys, I was charged $140 for services. I thought we were all included in the warranty, not to mention, I was quoted at zero. I was charged for taxes on the new tire (even though the tire was zero dollars), mounting and balancing, alignment, a tire recycling fee, and other labor costs. The extended tire warranty was quoted at $62 even though I was told it would be $41. In my mind, I still couldn't make heads nor tails of all of these things. I even questioned them about it. But I had an appointment elsewhere in the East Bay and needed to be on the road and ended up agreeing to paying $140 for a zero dollar service. I would've been happy paying $41 for the tire warranty but lo and behold I paid three times that. Don't come to this place unless you're prepared to get screwed. I recommend big brand tire in Concord if you must go to big brand at all - at least that place I had been going to for years and I know I could have counted on the folks there and could have trusted them not to charge me extra and not to lie to me about a zero cost service. Heck, go to any other tire place if you have to stay in Dublin or Pleasanton. Some tire places treat you like family. This one treated me like a couple of dollar signs.