Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

So happy w/ my service here. Found them on yelp and needed an appointment ASAP and they had slot…read more Macey was so helpful and honest while i was in the process of getting my glasses since I didn't want to splurge since I plan on getting one at a different shop.

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Ms. To is great doctor. She was kind, friendly, took time to explain me in detail all my results…read moreand very patient with everything. I highly recommend this optometry.

I had a positive experience getting my eye exam and glasses made at Imagine! The eye doctor took…read moreher time to explain to me my prescription changes and was really patient. The staff here are great too, they carry a ton of designer frame options if you're into designer! The original frames I picked out didn't end up working with my high prescription so I was pretty unhappy with how heavy and thick they looked, and the staff didn't hesitate to offer to redo my glasses for me when I picked out a different frame. I appreciate that they care about their clients happiness and if the outcome wasn't what they wanted, they took the care to make sure the client went home with something they would actually wear! I would definitely come here again and highly recommend their services!

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

I called the office to ask about Ortho-K lenses for my daughter and was met with extremely kind and…read morepatient employees that took the time to explain the treatment and its benefits to me. Teresa was especially helpful in assisting me in navigating how my insurance would be applied to treatment costs. Overall a pleasant experience, would highly recommend this office!

I m repeat local customer came to this vision center again after one more year service …read more.. Front desk service Mrs Lan I knew her provided very friendly & professional eye exam service to me again ... So I found very good frame & ordered new outdoor distance sunglasses with very happiness today along with Doctor ... Thank you for best customer service always !

I walked in with a pretty unusual setup -- a strong prescription and a high-wrap cycling frame that…read moreother opticians wouldn't accept. Brian took the time to truly listen, collaborate, and iterate with me instead of dismissing the problem. He measured everything twice, consulted directly with the lab, and helped to fine-tune the lenses based on function: everyday use and occasional cycling. The final result turned out amazing -- super clear, wide field of view, and comfortable at every angle. Alisha was outstanding as well. She squeezed me into her busy season schedule and efficiently solved my dry eye and high-astigmatism issues with a comfortable daily contact Iens. Every staff member here handles each interaction as a priority whenever I call in or visit in person. Glad I finally discovered my local optical shop!

Best place ever...... Good treatment I have even had with all optometrist I visited. Girls in the…read morefront desk are the nicest ever

First time here. Monica and Sergey were such a pleasure to work with. The customer service,…read moreattention to detail, and overall experience were outstanding. Dr. Liou who did my exam was also awesome. I look forward to seeing them again soon. Highly recommended and huge kudos to them! Stay glad I came here.

Disappointed by Office and Billing Practices - Despite an Excellent Doctor…read more I want to start by saying that Dr. Melissa Moore was absolutely fantastic--thorough, kind, and clearly excellent at what she does. I was genuinely planning to bring my whole family here despite the office not accepting our insurance, simply because of how impressed I was with her care. Unfortunately, the rest of the experience has been frustrating and disheartening. I made it very clear from the beginning that I understood my insurance wasn't accepted and asked the front office to just charge me whatever was necessary. Despite this, I was billed incorrectly not once, not twice, but three separate times--and I paid each time in good faith, trusting it was finally resolved. Then, months later, I received yet another bill in the mail for residual charges. At this point, it feels disorganized and frankly a bit exploitative. It's really disappointing to have such a positive clinical experience ruined by administrative mishandling. As much as I appreciated Dr. Moore's care, I won't be returning--and I won't be bringing my family either. This kind of billing confusion and delayed surprise charges is unacceptable.

Walked-in on a random Friday to fix my kids glasses that accidentally broke in school…read more Peter greeted with a big smile and helped fix the glasses in no time and said it's on the house!! Big shout out to eyelab factory and Peter, keep supporting local businesses and communities.

The service here is impeccable - Pete helped me with a few frame adjustments and was extremely…read morehelpful. I'll be coming back to Pete and Eyelab for my future eyewear needs and will keep spreading the word about this excellent shop!

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!

Samara (Optician) was very thorough going over the various lense and frame options to maximize my…read moreinsurance coverage. She explained the different lense types, materials, Coatings, tint, etc. My prescription glasses arrived ahead of schedule. Great customer service and great customer experience across the board.

I don't usually write a lot of reviews but I've had such consistently great experiences with Dr…read more Kim that I felt like I had to share. When I first came into the office, I was honestly a mess dealing with double vision, blurry vision and just not being able to see properly at all. I had already seen other doctors who never really got to the bottom of it which was frustrating and a little discouraging. But Dr. Kim was completely different. She really takes her time. I never once felt rushed during any of my visits. She listened carefully to everything I said, asked thoughtful questions and ran multiple tests to really understand what was going on, not just patch things up. On top of that, she's just a genuinely kind and personable doctor which makes the whole experience so much easier and more comfortable. After multiple visits now, I can honestly say she's one of my favorite doctors I've ever had. I would absolutely recommend her to anyone especially if you're struggling with getting the right prescription for contacts or glasses or if you're dealing with vision issues that aren't straightforward and need someone who will really dig in and figure it out. So grateful I found her.

I m local senior realty sales at Pleasanton walked in this vision service center last week made…read moreappt. 2 PM on today 09/15 for my new reading glass eye exam & order ... but I arrived there 1:55PM waiting until 2 PM door still locked nobody in office ... When I called them back at my office only mile away before 2:30 PM again today but answer was I can not come back to meet doctor & see selections of frames today ...? she said I need make new appointment other day again ... also this center not allow any clients come in to see frames 's selection until you make appt first ... very un friendly rule & poor customer service I think ... So I made appt. with other much better service vision center at Dublin later on this week ....