This review is solely for Johnathan that works on the KIA side (where you pull up your car for service). I have had a few things go wrong with my new KIA (all very small) such as a nail in my tire and oil changes. Johnathan was awesome I was able to drop off my car and go back to work and have someone drop my car off back to me at my office before KIA closed. He is completely awesome when it comes to actually helping out KIA customers that I have experienced. I must say that KIA DUBLIN really needs to promote him eventhough I would miss calling him when I need something.. PROMOTE JOHNATHAN!!! read more

This is the 2nd time I come to Dublin Kia for my Kia's maintenance. Dominick is very attentive and is always clear on pricing and details.

Honestly, we had a really nice experience getting our new car at Dublin Kia. I know, not the words you normally hear when talking about getting a car, but the folks here are super nice and very professional. Mark Bowman worked with us. Mark is a great guy - friendly, knowledgeable, and above all absolutely no pressure to buy. Though everyone we met there made us feel very comfortable, it was Mark that makes this 5 star review. Both my wife and I test drove and Mark was very patient with us, answering all our questions. When it came time to talk about numbers Mark and the finance staff there really worked hard to meet our target. We even got more for our trade in than we had expected. I highly recommend Dublin Kia. read more

Called this dealership when I seen an Escalade I was interested in on TrueCar to find out color since color wasn't listed. Max answered and was able to help me. Called him back later in the evening to schedule a test drive. He physically checked to confirm vehicle was still available. Upon meeting him, he was very professional and courteous. I felt no pressure whatsoever and that in my opinion is the best quality in a salesman when purchasing a vehicle. He worked with my budget and we sealed the deal. My husband and I were extremely happy. A day or two later we noticed a defect that we overlooked since we bought the vehicle at night. Called Max and he took care of the issue at no charge. Waiting area could use a TV. read more

Just bought a 2015 Kia Optima from Noli Manalo @ Kia Dublin! They are great and actually worked hard to not only get me a great deal but I got the best interest rate on my loan through Kia! There was no hassle and I got exactly what I wanted. Thank you Noli and Sam! You guys are the best! read more

Stay away from this place !!! don't waste your time & money , jack and Sam are very rude & unprofessional all they want is your money

Dublin Kia was a good experience for me and my little brother. They offer the best price around the Bay Area that we have gone to. We went to Capital Kia-San Leandro- and last Dublin KIA. The sale guy was great, he wasn't pushy and was straight to the point. All the staff there was nice and just know when to talk to you and when not too, mean they were not pushy. The only reason I didn't give it a five was because we went to Kia dealership at 11am and left the place at 4:30pm for the car to be delivered to the dealership from another place. The car was nice but had a lot of industry fallout from brake dust falling on the paint job and left a lot of small rust particle on the paint job. They were willing to clay bar the car for us for free of charge. Also we check in and got two free movie ticket it was great. Over great place to buy.. read more

Kudos to Jeffrey Burcina at Dublin Kia for providing an excellent car buying experience. Not only did Jeffrey know the vehicles inside and out, but he was extremely personable and didn't resort to negotiating games or pressure us into making a decision before we were ready. Having suffered through horrendous customer service at other Bay Area dealerships over the years, it was nice to be so pleasantly surprised. If you're in the market for a new car, I cannot recommend Dublin Kia, and in particular, Jeffrey Burcina, highly enough. read more

Help my mom with a car purchase and Randy showed us excellent care and professionalism. If you are in the market for a can, I endorse Randy for his service and care. Thank you for the hassle-free experience. read more

This was the best and easiest car buying experience I ever had. I purchased my Kia Soul in April 2013, the entire staff was very proffessional and accommodating. Our sales rep Jag was awesome!! I had such a great experience and love the car so much that my husband just bought a Kia Soul as a commute vehicle. It is a fun car, gets great gas mileage and is very roomy inside. His car buying experience was just as great as mine. read more

Thoroughly enjoyed my car purchasing experience. My boyfriend and I came in to look at options because his lease was ending. They gave him great offers for upgrading to a newer model, Kia loyalty discounts, and many benefits. We semi-jokingly asked about leasing a second car by trading in the car I purchased after leasing. I still wasn't done paying it off, half paid off. They took the car, lowered my down payment, maintenance package, and much more. Thank you Elijah(salesman) and Jay(manager). read more

My wife and I went to Dublin Kia looking to buy a new car and found much more. The staff is so pleasant and helpful it was one of the best car buying experiences that I have ever had in 43 years. Dante was our sales rep and was such a pleasure to work with and just the most friendly down to earth person you will ever meet. We also had the pleasure of working with Sam the sales manager who made the negotiating process so stress free we decided on a Kia Sorento and felt so good about the deal we made we were having a great time. We were at the part to sign the docs and seal the deal and met Jag the finance manager who was equally just as amazing explaining everything in detail as we bought our new car. So we drove home and brought it back the next day for detailing and when we went back to pick it up we met Joe with keys in hand big smile on his face and our new car out front. We are so impressed with the staff at Dublin Kia I am looking for a second car for myself and would not think of going anywhere else to find one . Thank you gentlemen for being the best at your profession and making our experience one we will never forget. Dave and Maxine read more

I purchased a 2014 Kia Sorrento here a couple of years ago and had a bad experience. The sales aspect was ok but there was things that didn't get taken care of at the time of sale so I waited 4 months for them to finally take care of it. I spoke to the manager several times and he made promises but never kept them sadly enough. I even went at one point for an oil change and the customer service just wasn't what I expected out of a dealership. We love our Sorrento but I would never go back to this dealership again for anything. I just felt like once the sale was done everything changed and we didn't get the respect as we did at the time of the purchase. I do not recommend them at all. read more

The new Kia dealership is owned by Winn, and it is a big improvement over the old dealer where I bough my previous KIA EV. Last weekend we leased a second KIA EV and had a great experience. I don't like car buying or hanging out at dealerships so I really appreciated the prompt attention to detail. All told, between a couple of texts and one conversation in person we spent less that an hour selecting and leasing the car. There were lots of customers being helped and they all seemed to be happy withe the way they were being treated. I was very impressed and can recommend the Winn dealership, particularly the KIA store without hesitation. read more

This was the best car-buying experience I have ever had, and I bought my first one in 1974. I wasn't sure if my credit, such as it is, would be workable, but it was. Everything about this company is straight-up, no bull, and they did their work *before* I got there and my salesman, Todd, was ready with all the info on suggested cars to work within my budget. This is a company you can approach without anxiety. In particular the Kia division seems to be very proud of both the dealer and the manufacturer they represent. Spacious lot, everyone helpful. Ask for Todd, he's great. read more

I purchased a 2012 Kia Sorento. I am very pleased with the service I received from Todd Gibbons!! He listened to what I wanted and did everything he could to get it for me. He showed me multiple vehicles and spent a lot of time explaining their options and showing me the interiors. Never did I feel pressure or rushed to make a decision on vehicle or to buy. Todd was very informative and knew a lot about his stock. The purchasing process was easy painless. Todd told me exactly what he needed from me to drive away with the vehicle I wanted. I will be returning to Dublin Kia and Todd for all my future vehicles!!! Thanks Todd, I LOVE MY NEW KIA SORENTO!!!!!!! I would also like to thank Victor for helping me when I first started the search for my new car. He was so helpful and patient and because of him I decided to go with a Kia. Thank you Victor! read more

Came here on a Saturday morning to test drive a Sorento. Ahmad Ashrafi was very helpful and answered lots of my questions. I test drove 4 cars and Ahmad was helpful in detailing features and pricing details of each. Eventually I drove out with a fully loaded Sorento SX and was able to get a good deal. No buyer's remorse till now. Hoping to get the title, registration and plates in promised time frame. read more

If you want to buy a Kia go to Kia Dublin and ask for King. He's the man you want to buy a car from! We were in and out in about an hour with the color, model, and price we wanted! read more

I work in a different automotive dealer ship and I was pleasantly surprised how wonderful Ray was as a salesperson and Tim was as a sales manager. There was very low pressure, I was shown the different options and how they would benefit my driving habits and style. My wife and I couldn't be happier with the sales and now service experience we had with Dublin Kia. I definitely recommend them for sales and service. read more

Experienced nothing but excellent service, very polite and no pressure salesman when buying a 2014 Kia Optima. I believe the salesmans name was King, who worked with me despite not having a perfect credit, and I was given gifts and 4 SF Giants tickets as an appreciation. I highly recommend this dealership if you're looking to purchase a new or used vehicle. A+ service read more

I have recently bought USED CAR from dublin Kia. The CAR Windshield had a rock chip which we did not noticed before payment as it was night so was easy to miss. In Morning I noticed and called them back and asked to FIX it. but they simply denied and said that I need to pay for getting it fixed. ITs weird, they should have informed us before buying the CAR OR at least fix it now for FREE. They charged us premium for giving better services post delivery. Looks like all FALSE Promises. BAD Attitude POST Buying. I CANT RECOMMEND them. read more

I had my vehicle in for service yesterday and I just wanted to shout out to both of the service writers working. They are both very helpful, knowledgeable, and easy to talk to. It's nice to go into a place where the service is great and you leave feeling pretty great too! Thank you Evonne and the gentleman that was working with you yesterday 9/23. You guys rock! read more

I need to trust people, but I found my trust betrayed after I took my car in to check for punctures in the tire. Apparently they did not check careful enough because my tire got flat the next day and was ruined. I took it in and explained the situation. They said they did not see the puncture until today, and I still had to buy a new tire. I got stiffed big time. Thinking of shopping around for a Toyota. I need a safe and sound vehicle as I transport kids. read more

Recently, my wife and I went looking for a car within the Tri Valley area. We visited a number of dealerships and were just not satisfied. I had seen the advertisements for Kia so decided to research cost, safety and reliability. Kia rated at the top of the scale. So with that information we went to Dublin Kia for a test drive. We were met by Mr. Mark Bowman. Mark was fantastic. Professional and yet very friendly. We never felt pressured by Mr. Bowman or any of the employees at Kia. I would advise anyone looking for a great automobile and a very pleasant dealership to go and check out Dublin Kia. We will defiantly do business Mr. Bowman and Kia again! read more

Stay away! Talk about taking advantage of customers..My fiancé and I had explored several dealerships looking for a 2011 Kia Sorento. Much to our dismay it seemed that they were a pretty scarce find. Eventually we stumbled upon our perfect vehicle. It was at the Dublin Chevrolet, Cadillac, Buick, Kia dealership. Unfortunately the customer service we received was extremely poor. They over priced the vehicle and told us a price that was a lot different from one we had previously agreed on. And in my experience with car buying I've always had a full tank of gas and a freshly detailed car however that is not what I received from this dealership; my new purchase was on empty, dirty, and have a chipped windshield. If I were to do it all over again I would definitely stay away from this dealership. read more

I bought a 2012 KIA Sorento EX, Friday Oct 21st out at the dealership at 3pm, the next day Oct 22nd after having lunch around 1:30, It won't start already and all those flashing lights appeared on the dashboard, so frustrating. I called the sales man and advised me to bring it over there, BUT HOW? It's not starting. Luckily after pumping the gas a few times, it starts but I could not even go more than 30, I feel like I;m driving in a school zone. After bringing my car to the dealership, I was told it's the engine problem. Engine problem on a 2012 car. They kept my car for two weeks. I told them I don't want to get the same car, imagine not even 24 hrs major problem already, but I was told its brand new with new engine, and yes that's exactly what I thought too from the first time I bought it, but look what happen. Only service department are calling me, no calls from the sales manager, no matter how many time I left some message. And this Marsha from the service department have the guts to tell on how I drove the car that's why it happens, another very frustrating and very irritable, not a good sales talk, instead of uplifting the buyers feeling she put me down. Sounds like she reallyt knew me. But anyway, I was asking them on how to convince me to take back the car, the only thing they said is it has a new engine. I was asking only three things then I could get the same car. First, is to convince me that they indeed replace the engine: 2nd a letter from them that if something happens again they will take responsibility or an extended warranty; and the 3rd one is a compensation. And you know what compensation was offered? $500 to add features in my car. I still haven't got my car. I hope this experience will serve a lesson to everybody in every ways. read more

Their financing/business tactics are VERY shaky. Mislead, embarrass & cause to shame customers. I had a Kia one week & the turn signal went out & I had to travel all the way back out there to get it fixed. Then, after having the vehicle for a month, they reneged on the financing. DON'T PATRONIZE THIS DEALERSHIP!!! read more

They advertised a used car to be available at Dublin Kia. Upon arrival, we were told it was at another location, but they wanted to sell us the absent car anyway. We discussed the situation, but they did not work on getting the car for us to look at. They wanted to wait until the sales terms were worked out. Then they estimated a trade in value that was a third of blue book for the potential trade in. The entire experience seemed to be a waste. read more

I was in China when I decided that I had better start looking for a car before I returned. I was referred to Dublin Kia through the Kia Corp. web site. I e-mailed in an inquiry with my wants in a 2011/12 Optima. Mike Makin, Dublin Kia Internet Sales Manager, responded with the data that I needed to make a decision. He continually kept me informed on inventory over a three week period. He contacted me as requested after I returned. He came and picked me up and brought me to Dublin Kia to go over the deal and what Dublin Kia could do. He went out and found the car I wanted at Folsom Kia. He sent a driver to pick up the car and bring back to Dublin Kia. He had it prepped and ready to deliver that evening. He worked directly with my insurance company to give them the details on my purchase. There were no surprises, and I received the service and courtesy that we all deserve as consumers. Mike deserves five stars for the extra efforts and service he exhibited. Thank you Mike for all you did for me.....I love my new Optima... read more

My family and I drove to this dealership hoping to purchase a used Ford Fusion that was advertised on their website. The salesperson, Adam, appeared professional and courteous as he tried to unsucessfully track the advertised car on mutilpe lots. We waited for 30 minutes in the dealership when he came back with a different model than requested. He set out again to locate the car throughout their lot, and after another 40 minutes he proceeds to tell us that the car is at another location but will be at the lot within 15 minutes. Tired and hungry we echanged our cell numbers and asked that he call us back when the car was there but he didn't. After 2 hours had past, I called him only to find out that the car was being sold to someone else It is this type of customer service that gives car salesmen a bad name. PS..my husband called after all this drama to see if the car was available for sale ...and another salesmen said it was available. HORRIBLE TACTICS...If i could rate this dealership with a zero, I would. read more

Incredible customer service from our salesman (Max), general manager (Tolga) the finance manager (Jag). Our satisfaction was met from beginning to end. As most people feel, purchasing a car is not ideal or an easy experience. These folks made it easy and actually a great experience. Not pushy but patient and willing to work with you. Thank you. Highly recommend. read more

I had a great experience with Dante at Kia in Dublin. He was the opposite of the other car salesman I had dealt with in the last year. He was calm, easy going, no pressure, answered my thousands of questions, and didn't ask me any personal questions what so ever. Can't say that for the F__D dealership up the way! I was honest with him and told him that I wanted to check out another make/model up the way and would get back to him. He took down the model and series that I liked. While I was out to dinner that evening and had decided I wanted the Optima he had texted me with a great price and politely mentioned he'd be there tomorrow if I didn't like what I saw elsewhere. So nice! Someone who is just quick with text, and no harassing voicemails! I texted him back that the price sounded nice and I would see him tomorrow. The next day I showed up, he had the car pulled out and ready to roll. We did have to get gas, but he was nice to stop and put in his own gas so we could make it for a longer test drive. The whole process was so easy, and I was not stressed at all. Amazing! They cleaned my car and I drove away happy. I did have further questions about some of the bells and whistles and stopped by later that week to meet Dante to answer the questions I had. Great guy! Fantastic service! Thank you so much! read more

Can't think of a single negative nit picky thing to say about this dealership & service center. Best service I've received out of any other car dealership I've been to. Courteous staff, always on top of their game and customers, and just precision execution on all levels within service team. read more

My Fiance and I visited Kia in October to look at Sorentos for her and Optimas for me. We connected with Joe and from the get go he was friendly, asked the right questions and brought us the cars that fit within the specifications/budget we provided. We spent nearly 4 hours with him test driving and narrowing down the list of must haves and wants. After providing Joe with our phone numbers we had left things at let's think about it and get rid of one SUV in order to make it happen. Joe followed up and was very professional. He even offered to help us get the most for our Denali while I was trying to sell it private party. He was never pushy and understood how to make a business deal. We kept in touch and he helped give us a number for trade in. We stopped in yesterday to see what we could do and ended up purchasing the Sorento we wanted. They gave us a very fair trade, price on the Sorento and the paperwork was easy as well. I will most definitely be going back to purchase my Optima from Joe and have very positive feelings toward Kia. They made the car buying experience what it should be and that is huge. Their entire staff was also friendly and professional, which says a lot about the caliber of sales team the management team has there. read more

I test drove the Soul EV at Dublin Kia and although I decided against the car, had a wonderful test drive experience. Ryan Gette helped me out on the test drive. He was great, very knowledgable about the car. Pointed out all the features (many of which i already knew about from reading up on the car online). I visited BMW, Mercedes, VW and Kia checking out electric cars and Ryan was the most knowlegable of all the sales folks. He also did not do high pressure to get us to buy that day, and followed up with us later. The price quote we got also seemed reasonable I'd highly recommend Ryan and Kia Dublin if you're considering a Soul EV. If we had decided on that car instead of a different EV, we would have gone to him. Very good experience overall. read more

Larry Camp from Dublin Kia was excellent! Very helpful and wasn't aggressive. He worked with me with my needs and what type of car I was looking for. This was my first time purchasing a car by myself. Larry was informative and made it very easy for me to make a decision. At the end, we made a deal and I walked away with a brand new 2015 Optima! Very satisfied with the service and staff were very friendly. read more

Very positive experience dealing with sales team; rec'd excellent service when my bluetooth needed to be reset.

I came here to look at a non Kia used car and at first I wasn't sure if the dealer I talked to was just "being nice" to get us to buy a car considering this was my second dealer of the day and the first experience was horrible!! So I took a test drive and the dealer that went with me was VERY friendly and not even remotely pushy and give me the option to stay or leave. After we came back to the dealership we started to talk about making a deal etc. and the manager was a VERY friendly and honest about everything. I almost didn't buy it do to a insurance problem but the manager understood the problem and gave me a small suggestion without being a "car dealer" and thanks to him I got a better deal and ended up buying the car. The manager was with me step by step the whole way and even though the dealership was shorthanded that day he still made time to talk to me and to make sure I wasn't stressed or lost etc. If there was more car dealerships like this the world of buying a car would be a breeze. If you are looking to get a Kia or a used car from this dealership go inside or take a look around and be worry free about being take advantage of read more

Stay far away, these people are Shysters, they spend a week on the phone with you in negotiation and they tell you ok we reached a deal only to arrive to be told it's so not the deal you agreed to take! 5 year loan has now moved to a 6 year loan without being discussed. I showed them as clear as day the agreement that was made VIA text and they still tried to deny it. They lie to you to get you in only to try and manipulate you into more money. WHAT A JOKE!!! Then they said well then we don't have a deal, UM your dam right we don't! I wouldn't give them 1 cent of my money they are rude, liar's and unprofessional and their salesman are more like a con artist. My advise find another dealership. I do not do business with people who don't conduct themselves truthfully and honestly! read more

Bought our brand new 2013 Kia Optima EX here, had great service and when servicing the car the service was always great as well.