You can only do so much research--read reviews, watch YouTube, compare specs--but none of that…read morereplaces real confidence when you're making a big purchase. Erik is exactly why I came into Home Wise's showroom. He took the time to understand what I actually needed and guided me to the washer and dryer that fit those needs perfectly. Erik was incredibly knowledgeable and genuinely personable, so the whole experience never felt like a transaction. He was also transparent about the entire process from start to finish. On top of that, my washer and dryer were delivered the very next morning with zero issues. Erik and Home Wise have earned my business for all of my future appliance needs. Highly recommend!

Everything went well. Fernando B. ia very knowledgeable and…read morepersonable. He knew the different makes and models well.

Mike helped me with a 25 year old Thermador oven that wouldn't heat up...very difficult to get…read moreparts, but he traced through the schematic to find the fault. he diligently stuck with it for two hours, but he found that the relay for the bottom heater was not sending power. Instead of telling me to find a difficult availability part....he cleaned the contacts and reshaped it to make it work. Very Thorough, Patient, and in the end very fair with the billing. I Trust, and Highly Recommend!

Our 20 year old Thermador Professional range/oven wouldn't heat up. We called and Mike immediately…read morecontacted us and we scheduled an appointment. Mike kept in communication with me and arrived promptly. He was professional and was able to troubleshoot the problem and provided me with quote. He was honest and explained issues that might arise due to the age of our unit but was confident and explained the issue well. He notified me when he found the part and when the part arrived an appt was quickly scheduled. He arrived on time and fixed it quickly. He offered advice on some maintenance of the unit and ensured everything worked before he left. His repair costs were reasonable and I am ecstatic with the end result! Mike saved our Thanksgiving by fixing our oven!

They are closed and went out of business. I don't k own what happened to them. We bought a…read morecomplete Thermador kitchen set from them but never received the Fan and the Hood. Now there in no one to contact about this

they screwed me out of $18,000. bought a complete set of Thermador appliances for my new kitchen…read moreremodeling by Kitchen Experts and was surprised to learn it was owned by the same owner who took me to Elite Appliances knowing that he was filling for Bankrupt. I also lost $20,000 for the kitchen remodeling that never happened. Hope he rotes in hell.

Over the many years, APD seems to always have the part I need. AC capacitor, fridge defroster,…read moredryer resistor (although they recommended I just replace the unit) and now washing machine thermistor. If you are a handy person, this place is probably already on your radar. If not, make a note for yourself. Advice is also helpful and insightful. Thank you!

Friendly staff over the phone and they stock the right part. Can't ask for any more than that!read more

This review is specifically for the staff members, Sunita and Tanya, who help me with my curbside…read moreorder. I ordered probably the heaviest weighing items and a bunch of them. Usually I order heavy stuff for curbside pickup because I have a hard time loading it myself. And Home Depot will usually send out some strong guy to help me. Today Sunita and Tanya came out with my order and kicked ass. They were so helpful and sweet and super strong!! Really appreciate their help!!

I'm no stranger to pesky fruit flies, but I never imagined I'd be buying MOTH traps! Yet, here I…read morewas, at the Home Depot in Pleasanton, doing just that, determined to fix the issue before it turns into an infestation I can't handle. Surveying the products on the shelf, I realized that I could use some of the fly ribbons and sticky traps I already have at home (previously used for flies). But I also grabbed some Safer Home pantry pest traps this time around. The store was clean and organized on a Wednesday afternoon. The pest control products were easy to find, the location similar to most other HD stores (far aisle on the left in Pleasanton). Checking out was quick and simple without any waits. In fact, there were workers at the self checkout registers helping customers ring up their orders... unnecessary but appreciated (as long as they don't slow me down). There was even an employee greeting guests at the entrance, and she was helpful and friendly too. Even though I just made a small purchase on this day, I was genuinely impressed with the service here, as well my overall experience.

Gary is one of the amazing guys who helped us on several appliance issues. I always choose him as…read morethe repair contractor with my appliance warranty company because he is an excellent troubleshooter and finds the root cause. Thanks Gary once again.

Amazing, quality service and skill! Gary called me back quickly and set up an initial appointment…read more He really tested and looked into my LG washing machine to find the problems. He came back less than a week later, after the replacement part came in. Got it fixed in under a week and at a reasonable cost. Gary is very knowledgeable and easy to communicate with. I'm beyond happy!

We had a great experience with this business. They were prompt, detailed and very helpful. We will…read morebe going back to them for all our appliance repairs in the future.

Highly recommended. Sergey arrived on time and finish within reasonable time as well.read more

I walked into the store when it wasn't very busy. There was a salesman behind the desk, and as I…read morestarted to say what I needed, he let two men walk in and interrupt me. I asked him to show me electric fireplace inserts. He asked if I had a contractor to install one, which I did not. I referenced a competitor who offers installers and he said, "well, we aren't them." I thought it was a rude response, as I was just trying to get a feel for why some places do, some places don't. And, an overall idea of what is involved in the installation process. They only had one insert on display, which didn't impress me. I got an urgent work message, so left in somewhat of a hurry, but also left with no interest in giving them my business. Too bad.

The sales lady went through our options and in the end said we should call PGE to fix our leaking…read moregas fireplace . We did and she saved us getting a new one even if it meant losing a sale but also doing the right thing helping us! I later dropped off a bottle of wine as a thank you but this place is ethical and worth shopping here first.

We remodeled and repaired our hall bath in Nov of 2025. Amy Just was terrific and very helpful in…read morethe process of picking out the cabinets, counter, etc. When we got to the actual demolition and construction their project manager, JP was checking in every morning, and the quality of their work was terrific. Price was reasonable, and on the same level as other contractors, but these folks were WAY more responsive. Strongly considering them or a kitchen remodel as well.

We did a total renovation of our main bathroom. The project was completed on time and met all our…read moreexpectations. We were impressed by the skills and professionalism of the entire team; from design to project management, and the level of detail carried out by the skilled craftsmen.

One of the few contractors to actually get back to me via Yelp -- and I'm glad they did. Top-notch…read moreservice from start to finish. He texted me ahead of time with a clear explanation of the problem and the cost. Upon arrival, he double-checked everything before replacing the bad igniter. Professional, efficient, and thorough. I'll definitely be using him again in the future.

First to reply. Quick On time, did a very good job…read more My refrigerator works fine. I recommend this technician.