Our service technician Joe Morris was outstanding. He was professional, knowledgeable, and took the time to clearly explain everything he was doing. He answered all of our questions with patience and made sure we understood the condition of our foundation. His honesty, expertise, and courteous attitude made the entire experience stress-free. I highly recommend Joe Morris and Du West Foundation Repair based on the excellent service we received. read more

Had an inspection and foundation test. Representative was clean, professional, very courteous, friendly and informative. I wish more service companies represented themselves that well. read more

Only have an estimated cost so far , but technician was great and explained the problem and detailed analysis for correction.

I requested an instruction manual in November. I still have not received it in the mail. I can't get a hold of the true manager or the owner to correct my issues. The office sends me to the non-supervisor supervisor. I have no idea why I keep getting sent to the same unresponsive group that caused this negative review in the first place. I need the owner to call me or give me a number to actually talk with them to get my warranty work not done by the people who, in my opinion, screwed it up. Thank You. read more

Du-West Foundation Repair - Du-West told pictures are mine. Before I reposted them, I confirmed these pictures are indeed my pictures. - Masonry/Concrete Near Me - Dallas, Texas

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I have had Du-West do all my foundation leveling since about 1995. The guys on the ground digging the deep holes inside & outside my home worked extremely hard non-stop since 8:30am to 5pm in the Houston boiling heat as it was 99° never once complaining & work as a team. When I had an issue with needed work being done the owner flew in came looked at my concern & figured what to do. Where do you ever get that kind of perfessional service these days. Let's also talk about office staff like Jennifer 100% dedicated to the company & customer to make things run smoothly & in helping the customers questions. Then Angel the person who came out took all the measurements figuring where additional piers needed to be placed & when I texted him with questions he always answered in less than maximum 10 minutes. I called Olshan 5 different times over about 6 month period for a bid & they never responded back even 1 time. If you are needing any work done if you didn't hire Du-West you will be sorry. PS I am yes a real Friendswood customer since 1995 not family, not paid for my opinion & I don't work for Du-West. read more

Our Inspector Jeremy was awesome. He clearly communicated before the appointment as to his arrival time. He thoroughly examined our foundation took elevations, inspected under the house. When his inspection was complete, he sat down with us, explained to us what he saw what his recommendations were, and how he came up with his cost estimate. Very professional very thorough and would highly recommend. read more

Sales person did a good job explaining the process of repairing our slab. Unfortunately the start date got delayed but Roger did a good job explaining the end process. Amazing job done by the crew while digging in our hard packed sticky gumbo soil while in confined spaces and multiple roots. Only things that could have made it better were the lack of communication since only one spoke English and when shrubs were replanted they were not marked as such and needing water. All died read more

Had them come out as I was having settling issues. Very thorough and honest. Told me what I didn't need to have the foundation done! Major relief! Gave me options to fix the real issues. read more

They were so very quick and very informative in that they always let us know what they were doing. They were always open to us asking questions and were always glad to answer them for us. read more

The crew left the sidewalk in worse condition than before they started. Yes, they raised the sidewalk but left yellow stains splattered and smeared at the entrance and the side walk is now crooked. read more

Jeremy took the time to explain everything to me and how the process works. I would highly recommend Du-West. This is the only foundation repair company I will ever use. Thank you Jeremy and Du-West! read more

For my foundation repair work estimate visit, Adriel arrived on time and was very professional and courteous. He offered a list of customer references that I could contact if I wanted. I felt comfortable having him in my home. He explained the process and walked me through his findings as well as explaining payment options. read more

Had cracks in dining room and kitchen floors that were starting to grow rapidly. Scheduled an assessment. Technician/estimator Angel explained the foundation elevation mapping procedure and communicated findings clearly and concisely. He produced an estimate on site and explained in detail what would be done including optional work to remove and replace a damaged driveway slab and install root block to prevent further ground subsidence from water extraction by nearby large oak trees. Work was completed in a timely and professional manner, and crew leader Juan kept me informed. Completely satisfied. read more

Joe Morris Knows all there is to know about slab work and the way the help leveling your home. Thanks

Our family purchased a house that had foundation work done with this company, so we also were transferred their warranty. After a few years, we encountered foundation problems & a few sewer line breaks. The breaks were repaired & extensive work was completed in May 2020...or so we thought. It's just over three years...and we are having the exact same sewer line repairs in the exact same spots that DuWest allegedly fixed. They left huge voids under our slab where the dig. Their so-called repairs are broken & even a lay person like me can see where repairs had been made & exactly where they are now broken. All in all, this company is horrendous. If you are under warranty with them, it's worth firing them & starting over as their work is truly horrendous. Also, the last thing that I'll say is what their master plumber said to me when they were finishing the job in May 2020: "If this doesn't work, you could put a for sale sign up." Imagine saying that to your client. Pathetic. read more

In 2008 I planted a really awesome tree that has growing wonderfully in my front yard. Unfortunately, many of its roots found their way to my foundation and sucked up all the water. This caused foundation problems. Step one, Du-West installed a root barrier, and unlike a competitor who offered a 28 inch barrier, Du-West went in with 36 inches. They recommended that I keep the foundation wet with soaker hoses for six months to see if the foundation will come back to normal. That six months is up. They are coming out Friday to check. No high pressure, quality work. It was also the better price of the offers I got. read more

Do NOT hire this company. They do not stand by their workmanship. I had a drip irrigation system installed, and from the get-go, there were issues - I even have documented proof of improper installation. For the past four months, I have been trying to get hold of the owner or the owner's son and they will not return emails or phone calls. Terrible after-service customer support. Will never recommend this company! read more

Wow! Their reputation preceded the visit and now I understand why! Fantastic service. Prompt to the appointment. Thorough in every way. Honest, honest, honest! Looking to do some exterior work I wanted to confirm if any foundation work needed to be done prior. Our Du West rep, David Warner was on point, thorough, and totally honest. We got exactly what we needed, an objective review of the foundation with some recommendations to keeping it healthy for years to come. No hard selling or recommendations of anything we don't need. I can't recommend Du West enough after this experience! Wonderful! read more

Be very careful about your decision to hire this company to do anything for you. They quote a free estimate, but then tell you a "travel fee" of 25.00-75.00 will be added, I asked the person at their office how often that fee is charged, and they said "every trip we make to your home" the charge is added. Beware, this is a huge red flag that tells me they make a practice of this, and no telling what "fees" would appear during and after the work is done. read more

Ten years ago, DuWest fixed the foundation of my house and did an awesome job. We were very pleased, so naturally, when another problem area appeared, I had them come back. This time was a disaster. The workmen had no supervision. The charges were much higher than ten years before. We were charged for a permit that was never gotten. No one ever inspected what was done including the supervisor, we never saw him. They ruined my front porch, and had no plans to fix it. They broke the mortar seal between the house and the porch slab, leaving open areas under the brick facade. They messed it up so badly that no one wants to work on it. The estimates are sky high. One finally told me I needed to have the porch slab jackhammered out and new concrete put it and reattached to the brick facade. There is no way to fix it. Don't use them. read more

David from Du West visit our home for inspection. He was informative and upon inspecting our home, he informed us that we had no serious problem, which definitely put our mind at ease. They advertise free estimates and as we didn't need any work performed, it amounted to a free inspection with no sales pitch. I would have gladly have paid for the inspection as he left us leveling measurements on a diagram of our floor plan we will have something to refer to, if needed in the future. He also made suggestions to lawn landscaping and maintenance. Also gave us some flooring ideas when replacing or repairing our tile floors. He was very professional and informative. I would be not afraid to recommend Du West. read more

Du West came out the same day when we thought we found a leak in our tankless hot water system. Rubin found that it wasn't the heater, but a faulty exhaust allowing rain water in. The previous plumber just tried to fix the heater which wasn't broken and we continued to have the leak. I will use Du West again. read more

I was so impressed by their representative you came to inspect my foundation. He did a scientific analysis of my foundation and found NOTHING WRONG with my foundation in spite of some upstairs unlevel bath tiles (another issue other than the foundation) I am a big fan of Jim Dutton, and know he represents honest workmanship and honesty. read more

Du-West came out to assess the foundation of my home after we saw settlement in the area immediately to the east of our home's foundation. I was worried there could be foundation issues as well. Marty came out from Du-West and took measurements of the foundation. In the end, he said there were no major structural issues that required foundation repair. Now I am moving forward to repair the settlement to my sidewalk and deck on the east side of my home. You really cannot beat an honest foundation repair company, and so I give them a five star rating. read more