I do NOT recommend Elite Foundation Repairs!!
I wish I knew the information about Elite Foundation Repairs in Feb. 2021, that I currently know about them now in Jan 2022. I would NEVER have used Elite Foundation Repairs!
On 02/23/2021, Wai Lee, a structural analyst from Elite Foundation Repair, was referred by my realtor to assess the problematic foundation issues, for a home I was having inspected, prior to purchasing the home. The home inspection revealed foundation measurements that were beyond acceptable range, per TX home inspection standards. Wai Lee completed his assessment, took measurements of the home foundation and presented me with a written estimate for $2950 to install 5 piers on the master bedroom side of the home. He stated that the 5 pier repair was minor and was not a repair that needed to be done at that time. During a follow up phone conversation, days later, Wai confirmed his statements and stated that if it was his home he would "leave it alone and not do any foundation repairs at that time." Wai Lee NEVER discussed any possibility of a plumbing leak being the cause of the foundation issues, nor did he discuss or suggest that a plumbing test could be done on that home to determine if there were any leaks present in the plumbing, during his initial consultation on 2/23/21, or on the follow up phone conversation I had with him.
On 10/21/2021, Wai Lee was rescheduled to do a foundation reassessment, due to the tiles in the bathroom beginning to crack. He then at that time, discussed the age of the home (1972), that the plumbing in the home was 50+ y/o cast iron pipes with high potential for leaks, that it was likely that a leak in the slab was the cause for the foundation issues, that the cost to repair and replace the cast iron plumbing could be $30,000 - $50,000 and that a $150 plumbing test for leaks, needed to be done, before any foundation repair could be completed.
Wai Lee/Elite Foundation Repairs' failure to discuss crucial information regarding this home or make a basic recommendation, to have a $150 plumbing test done, to determine if there were any plumbing leaks present that were causing the foundation issues, cost me an additional $6000 in foundation repair ($8550 total) and $15,000 in plumbing repair, on a home I had only owned for 8 MONTHS. I would have avoided, these $21,000 repair costs, had I been given this information, PRIOR to purchasing the home.
I have contacted the owner of Elite Foundation Repairs, Jefferie Ellison, presented the facts of his situation to him and asked him multiple times, what he is willing to do to be accountable for his company's neglectful actions and to negotiate with me as his customer, to assist me in recovery of this avoidable $21,000 in repair costs, that I was left to pay for. His only responses were to deny the facts and distort the truth. He made NO attempt to show ANY good will or responsibility to me as his customer and his responses have only served to demonstrate, what I consider to be a total disregard for customer service or appreciation and a complete lack of professional integrity and ethics.
I am currently exploring all recourse options, including legal recourse. I am committed to file formal complaints to the authorities, regarding my dissatisfaction with Elite Foundation Repairs' business practice and I hope to protect others from being put in this same situation by them, as well.
Please also read other customer complaints on Elite Foundation Repairs on Better Business Bureau TX.
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