0/5 Stars Rude, disrespectful, horrible customer service. My car was towed for not having a permit. When I went to pick up my car the service was fast. I noticed some damage on my car. Later that day, I called and spoke with the owner. He interrupted me. Hung up on me 3 times. Do not trust your car with this service. Dirty business read more

Towing in my neighborhood starts at 1am. I almost got towed out of a visitors spot at 8:45pm???? I was just visiting my mom ?? Pretty sure dtr towing can be sued cuz I saw them tow others at 8:55pm... yikes read more

The reviews speak for themselves and this one is only to add on and confirm how sketchy this place is. Had our car randomly towed from our RESERVED parking spot in our townhouse which is under our name with that vehicle. We called and they claimed it was because we didn't have a parking permit, hard to believe since none of the other cars in NEXT TO US had one either but only ours was targeted for towing? We were charged $210 and the extra fees was because it was on a weekend and because they did it at night. Mind you, the car wasn't even in their lot for 24 hours and this was the cost which is crazy. We came home at around 11 pm and noticed on our ring camera by 7:00 am that it was gone so they randomly came between those times in the middle of the night. read more

This people is so corrupt they went as far as saying my tag was fake just to make money. Yes my tag was faded out because of the sun. But that's no reason to say it's fake. Making stuff up like that and liying is the only way this people stay in business. I mean how else can they can make money? read more

To all businesses I would not recommend using this company for your towing needs. If there was a way to put 0 stars I would, very unprofessional. read more

Don't know what percent the HOA are getting for signing contract with such a stupid company? but for sure they are part of this. I was a guest in wellington and they towed my car while having a proper tag in it. read more

I called at 8:00am to report an unlawfully parked vehicle in my community. They said they were sending someone out right away. At 10:00 noone had come to tow the vehicle so I called back. Again I was told that someone was on the way. It is now 12:45pm, the vehicle is not only parked in the fire lane, it is blocking traffic that comes in and out of the culdesac. Children play in this culdesac. I am beginning to think the towing company is in cahoots with the owner of the vehicle, because how would you explain such a blatant disregard for a safety hazard. If you are in need of a towing company, do not call these people. They are unprofessional and inconsiderate. I give them 0 stars read more

My car was towed from the visitors parking space and I had just gotten my parking decal the same day. Now the decal is missing and they swear they don't go into the car and my nephew told me he saw them go in the car and the alarm started going off. I will dispute this charge with my credit card company and I will report them to the better bureau. read more

BEWARE BEWARE BEWARE of this shady tow company. I had my car stolen. The police recovered it and this company towed it. for 43 days I had no idea who had my car. This company did not notify me it was at their location even though it is a Virginia LAW to send a certified letter to the registered owner. The bill was 2900 when I called with an offering of me to get it for 2,000 Cash only which is another Virginia law he broke by not accepting any other payment. Under Virginia law the tow company gets paid by the State Treasury NOT THE VICTIM!!! When we went to the storage facility to recover the car it was parked up against a fence that was not secure. Due to the rain and wind, it banged up against my car causing massive scratching to the rear bumper. I fully believe DTR Towing was trying to collect 2,000 cash from me and made us sign an unpaid bill totaling 3,745.00 by the time we picked the car up. He will then collect money from the State Treasury. By all means, collect what is OWED to you, but don't you dare try to collect money based on breaking the law to get paid. PLEASE DO YOUR HOMEWORK WHEN DEALING WITH A COMPANY LIKE THIS. This company is a heartless money-grubbing pieces of crap that don't deserve to have a business license in any state. I hope the state of VA investigates you for fraud and shuts you down complelelty read more

Them fuck people took my car from my own parking spot , an I had the parking pass the only reason they couldn't see it cause my windshield is tinted read more

Worst people on the planet, they towed my car on the first night I moved into my new house. The previous owner of the home did not tell us how rude and unprofessional the towing company is, left no information about the 'rules' and we were also left with no parking pass. We explained this to the people at the impound lot and they couldn't care less and we still had to pay $180 to get my car back. Last night, they towed my friends car who clearly had a visitor pass in the car. I watched them put it up in the rear view mirror and made sure it was filled out correctly since they towed my car on the first night I lived here. They still towed their car, and we had to call the police to get the car back because even though their hours say '24 hours' they don't abide by that. They hung up on my friends multiple times and once we mentioned that we called the police, the guy at the lot tried to leave. Thankfully the police showed up and we were able to get the car back, but the guy at the impound lot was extremely rude, calling us names, and using verbal threats. The HOA is ultimately at fault, and needs to find another contractor to do business with. read more

Horrible service, If I could give it a 0 I would. I called because someone had parked in my place and the person was so rude to me and then just hung up on me telling me that they wouldn't come out. read more

Terrible towing business!! who tow's a car that wasn't supposed to get towed. poor service. Needs to shut dow.

Total zero. Called multiple times and they never showed up. The man on the phone was unprofessional as he seemed like he didn't care or want the job. read more

Easily the worst towing company to deal with. The staff is incredibly unprofessional and the gentleman at the counter was rude, moody, and raising his voice. The worst customer service and staff to deal with. Not only this but they make it such a hassle to get your own car out, all it takes is the registration and an ID to get the car out and they refuse to release it because "they haven't seen me with the keys" what a joke of a business. read more

Bottom Line Up Front: Unprofessional staff with horrible customer service. The company's reputation precedes them.

In Gainesville. Somerset Pointe Apartments, this company targets people for no legitimate reason. of course they are hired by corporate and given the rules for parking. When you call to get information. DTR employees refuse to give you their name. Refuse to let you see the supposedly video of them towing your car. Old man at window says, I don't have access to the video. Fool , you just said you guys videotape every tow. You work for DTR and pretend not to have access. Probably another lie. They try to overcharge you. Them people are predators. Somerset Pointe apartments staff members are no better. Hiring DTR in the first place. Let people live and survive. Tow guy states they are picking up the "junk" cars on the property. Really! oh we are sooooo sorry our vehicles don't meet your standards. Your so high altitude for your mentality. My gosh, wow, our vehicles embarrass you and somerset staff. Hopefully, hopefully, all you all people lose your jobs, your houses, your vehicles, credit cards, etc. Time you stuck up morons be taught a lesson. Quit lying about videotaping when you tow cars. DTR will tow your car even with the current parking sticker on the dashboard. They will tow even if they see your car there for months. know damn well you are a resident. Towing company has a roster of the residents that live at Somerset Pointe apartments. So they know!, DEMAND your money back if you get towed. File a complaint with the BBB. file complaint with the towing company. They have paperwork you can fill out an complaint with them. Don't trust these people. Filing a BBB complaint wI'll help residents get rid of them and any other towing company. read more

If I could give zero stars I would. I am a resident of where I was towed from. There was a snow storm a week ago that left us with almost 3 feet of snow that is currently still being cleaned up. Certain parking spaces still have mounds of snow in them so there still isn't sufficient parking. On the night that I parked, all but two spaces were taken; one had snow in it and the other had a car over the line which forced me to park crooked. I didn't come out of the house at all the next day. When I come out Monday morning, my car was gone. I called to check if they had towed it and the man on the other end told me he wasn't going to argue with me and hung up on me. I couldn't even explain the situation. When I got there, I recorded the conversation and the attitude of everyone changed immediately. When shown the pictures of my car, it was obvious that the car next to me was over the line as well. When I was taken to the back to get my car, there were two scratches on it. I immediately took pictures and I will be pursuing them for damages. read more

Terrible human beings. We parked at a condominium to look at a place with the realtor and came back and was left in the cold with our 4month baby. It's 35degrees and the truck still had our car. We called the manager and explained our situation and that our baby was freezing and our diaper bag was in the car. Begged them to turn around and that we'd pay the fee plus! The manager couldn't careless. Kept saying it's not our policy. When is letting an infant freeze someone's policy?! read more

DTR Towing - And here's the guys who doesn't care for babies. - Towing Near Me - Manassas, Virginia

Update. These fools play no games. I saw them in a townhouse community working and they had a flatbed truck, and a roll back so they could grab three cars at one time. Then when they were doing it a man ran out in his boxers with no shoes making sure he got his car and their unprofessional asses sat there in the middle of the street arguing with this man. No customer service skills at all and they just don't care! They are the biggest assholes especially that witch behind the counter answering phones! read more

They don't even deserve 1 star. This company is horrible. Horrible service from the person there by the name Will he was super rude at one point he even started screaming at my husband and I. They are liars and cheats and crooks! Can't emphasize enough how horrible they are ! read more

Horrible. Tow companies are nothing but thieves and criminals. They absolutely refuse to help. Complete trash company and customer service. If someone calls in pissed off you dont scream back. How do you expect people to feel about their vehicle being towed??? Sunshine and rainbows? No. Update: forgot to put that I've had them admit to me that they even tow vehicles from reserved spots purely by word of mouth and not actual proof. So I could tow someone from their own parking space and theyd do it because they dont check. read more

Be very careful. They are very good scam artist. Towed my car out of the apt complex saying i had parked in the wrong spot. i did not have brains to argue so i paid. but please be very careful. Deal with them if you have to only through your insurance so youre fully covered. read more

Everything about this company is horrible. Had the same car towed twice in a matter of 6 weeks. We were told there was no parking permit on the dash. When we called about the tow the owner told us that drivers are instructed to check for parking pass on dash, seat or even floorboard. If it can be seen not to tow the vehicle. When we went to car the first time it was right in the dash. All we got was a sorry. The second time it had fallen from dash but was visible on floorboard. When we asked to speak to the owner the rude associate, Derric, said the owner was wrong. Had to pay fee to get car back. UNREAL!! read more

They are a predatory towing company. They are not doing thing legally or ethical. While it may not do anything I will be reporting them to the BBB. If everyone does it we maybe able to get them shut down!!! Please report them if they take your car for no reason. I have never had my car towed so much since I moved here. read more

I had my car towed from my parking spot about 6 months ago. I'm writing this review now because one of my friends was just scalped by this company as well. I had a parking pass on the night I was towed, hanging around my rear view mirror. The pass doesn't just come off. Well in my specific instance, my pass was on the floor is how it was explained to me as to why my car was towed. I don't for one second, but that whatsoever. I believe the driver opened my door and pulled the pass down to justify actually towing my car. Then when I went to get my car the driver had us waiting almost 3 hours. Is this what you wake up in the morning to aspire to? You guys are the bottom feeding scum of the world. Keep it up. Go to hell read more

I was in a car accident and the police department called this towing company to pick my vehicle up because my insurance company could not have anyone out there within the time frame the cop provided which was a whopping 20 mins. DTR showed up the driver was very nice, respectable, and reassuring. The problem arose when I received a letter in the mail about a week and a half later stating that my vehicle was going to be auctioned off if I didn't pay the storage fees. In shock, I had no idea my truck was there long enough for them to do all that because my insurance company had everything arranged to pick it up, pay the fees, and take the truck to the collision center. Fast forward to this Saturday I received another letter in the mail for the DMV stating that they had also put a lien on my vehicle. I called immediately upon receiving the letter and of course, the person in the office stated he could not assist because the three gentlemen that handle this type of stuff were all out of the building and would be back Monday. I called in on Monday as suggested and let's just say the person handling the other end of the phone I believe his name was Derrick kept cutting me off, was not empathetic, kept trying to rush me off the phone finally I just hung up. In all honesty, I would never recommend this company. The lack of customer service that was provided after something so horrific happening, thank goodness my family is ok but this is like another slap in the face. read more

This guy is awful. He tows cars that have valid passes and charges $160 to tow a mile down the road when your car (which is there with a valid pass daily) accidently doesn't have it one night. This guy doesn't have a real career, he is unfortunately one who preys on the weak and he will suffer his whole life for taking from the community instead of giving back to it. Never consider using this company. He is no good for this community. I hope your business goes under. read more

What a bunch of parasites. I parked at a friends house for a few hours, came out and my car was gone. I went to pick it up and the idiot started yelling at me and claimed I was drunk and refused to give me my car. I will be taking these morons to court. read more

This poorly run and difficult to find business accepts Visa and Mastercard for payment, but not if you have a Chase Bank Visa or Mastercard. And if you catch one of their tow truck drivers before they drive away with your car, they'll offer to not tow your car if you will pay them cash ($120). read more

DTR Towing - This place takes Visa and Mastercard but not if it's a Chase Bank Visa or Mastercard. I've never heard of anything this ridiculous. - Towing Near Me - Manassas, Virginia

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Run from this company. I dropped my car off a my mechanic in Manassas to get fixed. The toe truck driver toed my car from the mechanics lot. When I called DTR, the guy on the phone would not tell me his name. He told me even though the police are not issuing tickets for dead tags, they are still taking cars per the instructions of the owner of the lot. I asked who owns the lot so I could ask them. He would not tell me that either. Nor did he say that if the car is not picked up by noon they charge for another day. He did not tell me how to get the car back either. So I called the police and filed a report... read more

You do not want these people managing your parking lot. Their website says that they "adheres to the highest standards of professionalism." I would not describe them as "professional." They dented my car. The guy was smoking as I was talking to him at the lot. They towed my car from in front of my home due to an issue that I couldn't fix that day. They told me that simply tow it again once I took it home. read more

I found the default review on this hilarious. Uneducated bunch who know very little about customer service. People just want to get their cars after it being illegally towed and these workers just want to go on a power trip. read more

This company tow my truck when I was moving I had my things on the truck and they still towed I explain to the driver To use a common sense He took advantage as I went into the house to grab some more things He grab my truck I called the police for him to release my truck They didn't do anything They say Call the association I end up paying $50 for nothingHave anybody tried to sue them for unfairness of the service If anyone is I want to know Bottom line is Use your common sense before Your tow people first car Not everyone is in violationI will give them 0 stars From Manassas Park va How can I report them to the Better Business Bureau read more

This towing company is the worst in Virginia , everyone hates being towed but this company will go out of there way to put people in a bad spot. Mind you , we are under quarantine and already are out of jobs let alone having money to pay to get our cars back ? How is this even an essential business? They towed my car out a of visitors spot because my pass was flipped the wrong way , they clearly new that I had a visitors pass but ignored the fact and charge me 175 dollars because they towed me at 1130 pm on purpose to charge an overnight fee! These people are ridiculous and I hope the government realizes that tow trucks are not essential and shut them down. Horrible experience , and I will tell every property manager I know to not go with this company and I know a lot :)! read more

dishonest, they way i saw the driver watching from the road , then he snatched a new vehicle within two minutes while stareing at me . beore that, he towed my vehicle when i had just parked a few feet where a birthday party was going on for my grandson. i had only been there a very short time. another guys car was also towed by them and he asked me if mine had been towed. they towed the vehicle just feet from the comfort suites hotel and they alleged it was improperly parked. i could tell from the drivers m.o.thathe was watching from the rode for an easy prey victum, then he saw a car park in the same area as where mine had been parked, then he snatched it in 1 minute. the manassas dunkin donuts is no where in sight but they dishonestly snatch vehicles when they park in the empty lot. what they are doing should be illegal and it might truly be illegal. going to file with better business bureau and review stateand local laws as class action should be a possibility for this immoral and possible illegal actions by the driver and company. thank you, the lady on the phone was rude also. if they have a conscious, they know what they are doing is wrong and dishonest. i believe they will reap what they are sowing someday. hope they find mercy. emanuel read more

These people are crooks plain and simple. They towed my car from my property. When I got there the tire was flat and worn from riding so long on the flat. These people should not be allowed to have a company. read more

I wish I could give them no stars. I calmly talked to a driver in an attempt to help someone else and he screamed at me and basically implied that I was dumb. When I asked him to please lower his voice and that I was being respectful and would appreciate the same he threw a temper tantrum like a toddler. He then threatened me saying everything is on camera and that he would call the police. I wish they had come and watched the video to see how immature this grown man was acting. Such a shame! I don't care what your job is, you should always be calm and respectful, especially is the other person is respectful. read more

Of course, if I could give zero stars I would. PREDATORY, is the only word I could use for this outfit. The gentleman, (using the term gentleman loosely), saw me at my vehicle and did not even give me the decency as a fellow man to warn me of my infraction, which I didnt know I was doing. All in all we have to deal with these kinds of people through our lifetimes but remember, Karma is usually dealt the opposite of which it is given. I hope my 160.00 dollars gets a couple of more pounds on that Thanksgiving turkey this year. read more

I work until 11:00 PM. When I get home at 11:45, after my commute, I enjoy parking in MY spot in front of MY townhouse. When I come home and find that an inconsiderate person has used my space, my first thought is to call a tow truck company to have the vehicle moved. My HOA has a sign for this company posted at the entrance to my neighborhood so I gave them a call. "20 minutes" they said. An hour and 25 minutes later, I had to call them to cancel because the person finally moved their car. I understand that late at night on a Monday isn't prime time for tow truck companies, but if your one driver can't manage to get a car towed in less than an hour and a half then I'll be calling someone else from now on. read more