"I recently had an issue with the lights on the back of my 2018 Ford F-150 and brought it in for…read morerepair. Initially, I received excellent service from Julian, a serviceman who assisted me at the front desk. He provided a lot of helpful information about my warranty and offered various services related to the lights. While waiting for the repairs, Julian kept me informed about the expected duration and when the parts would arrive. I appreciated his communication. However, things took a turn when Julian had to consult with his service manager, Tamara, regarding the battery and whether it would be covered by the warranty. It was at this point that problems arose. Tamara suddenly claimed that none of the work on the lights would be covered due to pre-existing superficial damage to one of the taillights, which I had not mentioned when dropping off the vehicle. It's important to note that the issue I brought in the vehicle for concerned all four lights malfunctioning, not just the damaged taillight. Throughout the process, Tamara displayed rudeness and a lack of professionalism, refusing to assist me in any way and making the situation needlessly difficult. To make matters worse, Tamara decided to reissue a report that had already been sent to me, now including a charge for a diagnostic fee for the lights. The existence of the small damage was already known when I dropped off the vehicle, and no mention was made of a diagnostic fee until Tamara became involved. When I arrived at the office, I was surprised to find a new bill that included this charge, even though Julian had previously sent me the same bill without it. Julian seemed almost embarrassed to hand me the updated bill, knowing that Tamara had added the charge. Throughout the entire process, Julian tried his best to maintain professionalism and rectified the situation by removing the obviously unfounded diagnostic charge. Moreover, when I entered the office, Julian was kind and provided me with good service, acting as if there were no issues. However, Tamara positioned herself aggressively close to me, making me feel confronted, and repeatedly asked if I was satisfied with her service, despite our previous conflicts and my expressed dissatisfaction. It appeared to be an intentional attempt to provoke a reaction. Overall, the experience with Julian was positive, but Tamara's behavior was unprofessional, aggressive, and tarnished the reputation of your company. I was under the impression that inspections were covered by my warranty based on previous visits, but Tamara insisted otherwise unless I could provide specific warranty clauses. In the end, it all felt very unprofessional and was an embarrassment to your company's name."

Sketchy at best. I would have spent thousands and most likely broken down in the near future had i…read morelet them do what they wanted. Took my 2000 Lincoln town car in for a trip check. They gave my whole car a clean bill of health(this will be important later) except for a "coolant leak". They said they needed to pressure test and dye my system and see where the leak was coming from to the tune of 150$. NEVER PAY FOR A PRESSURE TEST!! auto zone will rent you a pressure test system FREE OF CHARGE. So I went and got an autozone test kit and pressure tested the system. No leaks!! It was my ac compressor that was leaking a bunch of PAG oil. The leak had nothing to do with my coolant at all. A day later my ac compressor completely broke down so that's when I went ahead and replaced my compressor and dryer my self which cost me about 250$, but it can be an extensive job, a shop will charge you well over 600$ for it. If I had been someone who wasn't car savvy and just let them pressure test it to find no leak then charge for ac compressor replacement I'd be out a lot of money. The " professional technicians" should have seen that it was clearly leaking from the compressor, the coolant was not low even a little. Either they were trying to take advantage of me and charge me for a service they know I didn't need and rip me off or they were too incompetent to see that liquid clearly dripping from my ac compressor wasn't coolant. Not sure which is worse. Steer clear

Jim's Transmissions' (repair) may be the best transmission specialist in Northern Virginia. The…read moreparking lot is filled with vehicles waiting for repairs. The wait list is long for a reason: Jim's repairs transmissions. He doesn't just do swaps and prays for the best, Jim's actually rebuilds your very own transmission correctly using OEM factory certified parts for the repair and years and years of experience repairing and rebuilding transmissions. If you're having transmission issues, take your vehicle to Jim's. 3 year/50,000 mile warranty after repairs. I can't recommend them enough. Jim repaired my truck and it went from hard shifting to smooth as silk shifting. All the clanks and clunks disappeared also. It's as if my truck is brand new again.

Jim's transmission is a good place to have your vehicle's trans serviced. Honest shop that didn't…read moretry to upsell me. Just performed the needed service at fair price. Diagnosed shudder, changed trans fluid and filter $375, a lot less than the dealer or other indy shops quoted me ~$680.

I had to use the roadside assistance offered through my auto insurance coverage, and Derek with…read moreABCD Towing was the person who came out to assist me as I needed help with a flat on the highway. Derek was very professional, friendly and thorough. I could tell he did a great job, and I felt it was safe for my son and I to drive off. His company of course was selected by USAA, but if I need any of his advertised services, I will reach out for a consult! I am grateful what could have been a long and not very awesome morning due to a car issue turned into something that was not a big deal! I do recommend and thank ABCD Towing for fast and professional service!

Amazing service!…read more Derek showed up quicker than expected and was ready to work. He knew the problem within seconds after arrival. He's knowledgeable, friendly & honest. What more can you ask for in a service professional.

I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Amazing mechanics doing honest work, enjoyed my experience getting my car serviced. The pricing is…read moresuper reasonable and they were very transparent about what had to be done. Super friendly staff. Definitely recommend taking your car here. They will be our go to for both me and my boyfriend's auto needs.

Decent mechanical work but terrible communication. Dropped my car off at 8 AM for a scheduled oil…read morechange and tire rotation. They told me it would be done by noon. I didn't get a call until 4 PM and then they tried to upsell me multiple filters I didn't need. Two stars because they didn't break anything but I won't deal with the constant upselling and late finishes again.

Have been going here for years and this is the best auto shop on the planet. Wouldn't go anywhere…read moreelse with my car. The entire experience is always fair, honest, efficient, professional, knowledgable , skilled and talented from customer service, to the diagnosis, to the repair, to the final bill. Started going here after having gone through several botched jobs at some of the best known names in auto care. Gotta give a special shout out to Jenna. She ROCKS and always goes the extra mile for her customers.

We've been bringing our vehicles to Stan Rollison's Automotive Service for more than 8 years, and…read morewe truly can't recommend them enough. Rick and Elizabeth are the kind of people you hope to find in the auto repair world -- honest, trustworthy, and genuinely committed to their customers. They never try to upsell or push unnecessary services. If something doesn't need to be done, they'll tell you straight. That kind of integrity is rare and exactly why we've trusted them for everything from routine maintenance to major repairs. Their work is always top-notch and backed by a guarantee. We're moving soon, and honestly, one of the things we dread the most is having to find a new mechanic. Shops like Stan Rollison's are one in a million. Thank you, Rick and Elizabeth, for years of excellent service -- we're going to miss you!

Really good service and reasonably priced. They called me and told me what I needed and didn't push…read moreme into getting things I didn't needed.

I always recommend! I have been going to Bill's for years now, Happen to find the shop by…read morerecommendation. They have been great to work with giving it to you straight forward as to what needs to be done and what does not. I appreciate this, as most places will sell you a service you don't need. Will continue to be a repeat customer.

Professional, reasonable, clean. I've recently stated taking my car here rather than the…read moredealership, and k always feel good about it

Reliable, owner is extremely personable and reasonable on prices. Timing was perfect. I'm a new…read morehusband and with a newborn every minute matters lol. He got me in and out extremely fast. Will be coming back for future repairs when needed.

Unprofessional! Overcharged for work that wasn't necessary. I would not recommend this place for…read moreeven a simple oil change. He has a new mechanic every week and does not return messages or phone calls .