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Hortons Wrecker Service

3.3 (56 reviews)
Open Open 24 hours

Services - Hortons Wrecker Service

Junk vehicle removal

Winch-out service

Vehicle towing

Hortons Wrecker Service Photos

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Recommended Reviews - Hortons Wrecker Service

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Reviews With Photos

Jillian B.

My car stopped on a tree lined street somewhere near Clifton, VA (I had no idea at the time). I put in a roadside request on Geico's app. The eta was 90 min. I have two children who I need to pick up with an hour. I could not wait the 90 minutes. I had an experience where the app said longer than the actual company, so I contacted Horton's directly. The person on the phone asked for my location. I've never been on this road and had no clue where I was. I told him I didn't know and I needed to get into the app to find it. He stated he couldn't help me without the location. I responded that "I'm getting into the app sir, I'm in the middle of no where. It's not personal, I just don't know where I am." He immediately hung up on me. Scared and irritated I called back and asked if he was the a-hole who hung up on me. He responded "Now you're not getting picked up." I immediately called Geico to inform them and arrange another tow. I got a call on my other line from another Geico agent, stating that Horton's called claiming I wasn't at the location listed on the app. I then informed them of my exchange with the dispatcher, entered a complaint and was switched to another company. I can make plenty of assumptions about the man who answered the phone and why he was so rude towards me, but I won't. The facts are he's unprofessional and put me at risk by being impatientand disconnecting the line.

Thanks John! Take good care of my baby.

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9 years ago

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3 months ago

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22 days ago

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4 years ago

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3 years ago

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2 years ago

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5 years ago

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4 years ago

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4 years ago

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6 years ago

Requested a tow ... waited more than half an hour... Called to check on the status and some rude jackass hung up after I asked to cancel.

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6 years ago

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6 years ago

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4 years ago

Devin was incredibly helpful. He was polite, prompt, and a pleasure to talk to! Thank you!

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4 years ago

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7 years ago

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4 years ago

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9 years ago

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7 years ago

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7 years ago

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8 years ago

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7 years ago

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7 years ago

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4 years ago

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15 years ago

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5 years ago

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8 years ago

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8 years ago

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4 years ago

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9 years ago

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6 years ago

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6 years ago

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9 years ago

GREAT service! I had a flat tire but the customer service that I received really help brighten up my day.

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8 years ago

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10 years ago

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11 years ago

Horrible experience. Owner who was the dispatcher was rude and condescending. All I wanted to know is when will the truck arrive.

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9 years ago

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8 years ago

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8 years ago

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Ask the Community - Hortons Wrecker Service

Review Highlights - Hortons Wrecker Service

Dallas has always arrived promptly, quickly hooked up my car, and either towed it to my home or to the repair shop.

Mentioned in 7 reviews

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People searched for Towing 1,098 times last month within 15 miles of this business.

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Ayala Roadside Assistance - Tires installed, all within 12 hours of my first call to this shop.

Ayala Roadside Assistance

(39 reviews)

I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

Hortons Wrecker Service - towing - Updated May 2026

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