Double D Towing damaged my car during a tow. Their driver admitted the damage occurred while my…read morevehicle was in their care. I immediately filed a claim with them to cover the repair costs. Since filing the claim, they denied it without explanation and have completely stopped responding to me. I have called their office every single day for the past two weeks and have not been able to reach anyone who can help. I have documented evidence of the damage, their initial admission of fault, video evidence, and witnesses. Their refusal to take responsibility or even communicate with me has left me no choice but to pursue other avenues to resolve this. I would caution anyone using this company. If something goes wrong, you may find yourself unable to get any response or accountability.

My tow truck driver BJ goes above and beyond. He is…read moreknowledgeable about work and took great care of my motorcycle. Arrived on time and arrived on time. The payment and office staff have been amazing in their support and are also friendly. I would like to recommend this service to everyone.

Very professional and easy to work with. Responsive to calls. Minimal wait time. Would highly…read morerecommend if you're stranded, in a bind, or in need of assistance.

Reliable, affordable, great customer service. Would definitely use again and refer to family and…read morefriends A++

Update: after speaking with the owner, it appears to be big business (warranty company) vs family…read moreowned small business. The work they performed without an appointment was stellar. But still always document when things like this occur. Thats what saved me with the warranty company. Took my new/used car to them on June 23, 2026, for a camera adjustment that was covered under the 14 day no cost repair. They performed the work. On July 7, 2026, we get notified we owe the deductible. I called the warranty company and they informed me the claim was submitted July 6, 2026, for work performed after the 14 day window. No work was done in July 6, 2026. It was done June 23, 2026. The shop wanted more money. Stay away!

Every time I come to VA auto care I'm a happy customer they work on my cars with care and do the…read morejob right I highly recommend this shop for all your car care right here in the heart of Manassas off of 66 and bull run thank you for always doing the best you can on my cars

Mr. Scott was recommended to me when I was looking for a good and honest mechanic for my 2008…read moreSonata when one day it didn't want to start. Not only my car was successfully repaired, but Mr. Scott actually picked up my car with his mechanic and then dropped it off after the repair, which made my life so much easier and stress free (I was afraid to try and force the car to start and then drive it not knowing what the issue was). The price for the repair was also more than fair! I bet that if I went to any other big car place, I'd be told it's a complicated and expensive repair (the engine light was on). Since then I had a couple more repairs done by Mr. Scott and I was equally happy with them. Communication is also very convenient, via text messages, which I prefer to phone. SW Automotive is now my only car repairs/maintenance place!

Scott has repaired the pully/belt, and put new shocks and lift on my Expedition. The work is done…read moreright, and his prices are great. If your looking for an honest mechanic who does great work SW Automotive is your place.

Rude and incompetent. No need for either. No need to call them. The driver's are jerks and the…read moreoperators are useless.

I found this business through AAA. They did a pre call to let me know where they were and the…read moretiming. I was on the side of 66 and it was helpful to have the pre call to give me an estimate of timing. That being said, eventually an officer pulled over and told me I should move Becuase Aaa takes forever and it wasn't safe. The officer had me move to a safer area and just as I moved the mile up the road, Aaron's towing arrived to the original pick up spot. The driver was apologetic for not getting there sooner but it was on me Becuase in all the chaos of moving my car I did think to call him and tell him we were changing spots. When the driver did arrive ( within the timing he originally gave me no less) the officer said " if I knew it was this company I would have known that they DO come on time and it's not hours". The driver was friendly, which, and helpful in a stressful time. He chatted with me the entire time about towing which I'm sure he does with everyone but he didnt seem irritated or bothered to be having the conversation. He really seemed to love what he does for work and helping people If I'm ever in the area that Aaron's dispatches from I would use them.

We have been going to Brenners for years now and keep going back. Great mix of old fashioned…read morecraftsmanship and know how. I trust them with my kids' cars and our family's safety any day. They never so more than is needed and communicate priorities clearly. Whole heartedly recommend!

I've been a Brenner's customer for over 15 years and can say without a doubt that they're the best…read morearound. Honest, great customer service, and reasonable. Kevin and Brian are experts and very helpful, better than any dealer. I've taken multiple vehicles to them and have always had a positive experience. Highly recommend.

The owner of this Shop is Julio , horrible communication very very dishonest, he is my husbands…read morecousin & I am very disappointed on all the runarounds he's been giving us since January. Me and my husband had went to buy our own pieces to fix our minivan and he kept messing up with the work. We have took our minivan to this shop over three times & we have spent over a thousand to fix the problems with our car and our car is still having issues. I will be soon to file a lawsuit against this mechanic shop. Due to so much money being spent and nothing being done properly.

terrible, terrible terrible terrible service. stay far away from this shop. this man Julio is the…read moreowner of the shop and have been working on my vehicle for the past 11yr until just this Dec 2024, I have watched his work declin, I have seen (so called mechanics) come and go, we had a huge disagreement he quoted me prices for 3800$ then came back with 800$ the job that needed to be done with parts and labor was 350$-400$! He even give me a inv with made up parts and name. He don't deserve 1star more like a -5 stars. I hope this shop will be audited, and shut down.