We had toilet overflow upstairs in Sept 2025, Bcc came in and took care of everything for us,…read moreinsurance included, I am not easy to please but Jody did just that, I changed the vanity top and it was a problem but Jody got it fixed, the plumber that came in,Tim, was also pleasant to work with along with the painter and even the drywall guys.I would definitely use them again you can't go wrong. Thank you BCC

Absolute insurance scam. After their "sister company," Robertson Restoration, charged us $17,800…read morefor remediation (they were on-site within 2 hours of the initial issue, so there was no mold or damage to walls) BCC wanted to charge $20,000+ for drywall and paint. We could have remodeled the whole kitchen for that price. They were rude on the phone, to the point of claiming that their executives have no extensions or direct lines when I wanted to complain. You can't find their people on LinkedIn or ZoomInfo - they know they are fleecing insurance companies. For the record, you're in one mental state when an emergency occurs. You'll use Google to find that solution, thinking you're in good hands for the finish work. The remediation was indeed done quickly, but the repair is a completely different animal. $20k bid for drywall & paint. No. Do not go with BCC because you think they are the only "finisher" for the project. Not the same company, even though they are probably owned by the same group. We chose a different company for the finish work, and they were able to complete the job before BCC could even get a budget approved by the insurance company. That's all you need to know about how these guys work.

We had an excellent experience with PacWest Restoration after our washing machine caused water…read moredamage and required us to replace our LVP flooring. From the very beginning, Tyler was incredibly communicative, clearly walking us through the project scope, timeline, and next steps so we always knew what to expect. Jon did a fantastic job coordinating the crews and ensuring everything stayed on schedule, which made the entire process smooth and stress-free. The crews themselves were professional, friendly, and very easy to work with. The quality of the work was outstanding across the board -- from drywall repair to the new flooring installation, trim work, and paint -- everything was completed with great attention to detail and looks fantastic. I would absolutely recommend PacWest Restoration to anyone needing restoration or repair work after damage, or even general construction projects. Tyler and Jon would be the first people I call for any future work!

PacWest Restoration is amazing! This was our first time dealing with restoration needs after a…read morewater heater blew and I cannot say enough great things about Jeff and his team! We had carpet, laminate, molding and dry wall damage and I swear our home looks better than ever! The guys were punctual, courteous, and the detail of the work done was top notch. Any questions or concerns we had, Jeff responded expeditiously and took care of whatever it was we needed. Nobody wants damage to their home, but I know if I need help again, I will only trust this company.

We would highly recommend Texco. We had an area rug cleaned by them. The quote was very reasonable…read more The rug was picked up from and delivered back to our house in 2 weeks. They were punctual with the appointment times we had set up and very knowledgeable and friendly. The rug looked and smelled (pet urine treatment) great! We will definitely use them when we have our other 2 rugs cleaned!! Thank you,

I called to request an inspection and bid for mold remediation in our basement. I was quickly…read moreinterrupted to determine if I had had a mold test done, which I had. I was then told to email the mold test, which I did. I never heard back from this company, even after I left a follow up voice mail. The experience felt disrespectful and unprofessional, and we are going with another company.

This company goes above and beyond with customer service... I was more then pleased with there…read moreservice I called several companies and they were here with in mins of my call.. there customer service was impeccable very well explained and made me fell comfortable... I would use them again or recommend them one hundred percent Thank you again mark for all you have done for me and my family .... CandeeDeane

I nominated my sister for work to be done thru a non profit called Rebuilding Together PNW in…read morePortland. Lisa Rose and David Gerber from JR Johnson spearheaded both the clearing of debris, landscaping and replacing her 40 plus year old carpet, with a beautiful vinyl plank floor. Built a lovely ramp for my sister so she could have two ways out of her home, fixed her drywall and then found her a new refrigerator, washer and dryer and a brand new mattress. If you are looking for a contractor I would recommend JR Johnson. If you have a low income elderly member of your family needing help contact Rebuilding Together PNW. My sister lives her new floor and her ramp. Thanks again!!!

Wow J.R Johnson did some extensive work on our condo complex in southeast Portland and the team was…read moreamazing. Respectful of our properly with attention to detail that was top notch. These 9 guys worked diligently to make our complex safe and beautiful. Their efforts were professional and they expertly prepped each day to ensure they safeguarded fixtures and plants without inconveniencing the owners. Truly appreciate these nine guys. Jose Luis Rebelled, Gerardo Rebelled,Gabriel Diaz, Sergio Campos, Jorge Barajas Ramiro Vega, Ignacio Echevarria-lead Tyler Jacobo-Superviser, Connor Cameron-billing

Solomon was on the slow side getting back to us to schedule the work. The deck boards he installed…read morewere warped, uneven, damaged, and not even installed flat. He claimed to have fixed the deck support but all he did was place one of our landscaping rocks under one corner which we could have done ourselves. Attached photos show the end result that he left us with. It seems like it was due to bad materials more than lack of skill but it should not have been what we were left with. We reached out that night to let him know we were not satisfied with the work and and after some difficult and delayed communications, he did agree come back and make it right. two weeks later he replaced the deck boards again. This time it was done right, as it should have in the first place. We really appreciate his willingness to come back and correct the mistakes. We're happy with the re-do but probably will not hire him again due to this negative experience overall.

Arranged a time for them to show up and do some work. They didn't show. Simple as that. They also…read moredid not respond to any contact attempts on phone, e-mail, or Yelp after the appointment was made. It's been four days now and I haven't heard from them. In all honesty the silence is so deafening I'm hoping no one is hurt or otherwise out of things due to something unfortunate. Looking back I can see that they said the appointment was 'tentative', and that they'd call ahead of time. Fair enough. That bothers me a lot less than the complete silence afterwards. Without any kind of response one way or another I had to assume they were coming, and sit around all day waiting for it to happen. Edit: I was finally contacted six days later and after posting this review. The business owner was very upset because of this review. They claimed I was lying, they threatened me with using slander laws against me. In the interest of full disclosure I will reprint all the relevant details of our communication and you can decide. Regardless, I am within my rights to write a bad review of a business that I feel treated me poorly. Even if I'm wrong. So, good Yelpers, you decide: Me: (Initial request for quote based on work, unnecessary to reprint) Business: Hi Jay, Booked out until next week, but could you provide the service address, for that's how we schedule? (They listed their rates. I won't reprint that because they may change them in the future or for specific jobs) Let us know your thoughts and we'll go from there. Thank you for your time. Me: Next week is fine, (contact info I won't reprint here) Business: Hi Jay, How does Monday between 8:30 and 9 sound? Me: Monday is our daughter's first day of school, so not a great day. Wednesday morning I'm busy. Otherwise the rest of the week is open. Business: We can tentatively set it for Tuesday at 9 Me: That sounds good. Business: Alright, you're in there and this is for the actual work correct? You're list was pretty descriptive and we'll come as prepared as possible less any speciality materials we'd have to go get. Me: (details of the job, not necessary to reprint) Business: Will attempt to call you prior to appointment sir. That was the last time I heard from them until after the review, then: Business: Very extremely rude of you sir to post such false things. Tenative means that we're still deciding if we want your jobs! We have the right to decide what work we take and your projects may not be a fit for us. We never made an agreed time out of respect for YOUR SCHEDULE but we are a business not your personal servant. Business: Very very rude Business: There are also SLANDER LAWS in this state sir. NOT FAIR that you have posted such things Business: We thhink it wise for you to delete the slander upon our company who are not your personal servants but a simple Service that you called for help but your schedule did did not match with the OPTIONS we only had available to you. I believe if you look at my original review and the communication there was not a single falsehood. I mentioned they said "tentative", but I also think their communication implied an appointment. You be the judge. They never refused me service, but honestly that would have been preferable. I never treated them like they were my "servants". I've worked with enough handymen and contractors to know that sometimes jobs aren't a fit. But setting an appointment, even tentatively, then never communicating again is unprofessional, and I will write a review for that.

I ended up paying $119 for a 120 square foot carpet to be partially cleaned. Unfortunately, I…read morewouldn't recommend this company. I tried reaching out for a resolution but never heard from them. I ordered (online) a carpet clean and added two vents to meet their posted $119 minimum. When they came out I was informed they don't clean vents and that the minimum is $149. They did honor the $119 after we spoke on the phone, but no vents were cleaned. The carpet is still dirty. Even through my baseboards were removed, they didn't have any tool to clean the coffee stain close to the wall. The coffee stains in the middle of the room were not removed either. I ended up hiring another company to clean the carpet. They were able to remove the stains. I try to only hire local companies so I do not leave this review easily.

While the technician was really friendly and did a good job on the actual carpets, we were left…read morewith some pretty bad damage to our door frames. There are divots on every door frame to each room the tech cleaned. It is from the hose scraping along the frame while cleaning. The last carpet company we used had plastic shields they put on the wood door frame to avoid this very issue. We are pretty disappointed a 30 minute carpet clean has left us with such severe damage to the woodwork of our home. I emailed photos to the owner and a week later I still haven't heard back. I hate to leave a bad review but I also want to save anyone from having to spend time and money fixing damage to your home that could easily be prevented.

I contacted Robert to help with a ceiling fan replacement in an old (1920s) home. He responded via…read moreemail promptly and we were easily able to coordinate an appointment to have the work done. Robert arrived on time and worked efficiently - getting the work done more quickly than I had anticipated. He is absolutely a treat, particularly as it is difficult to find reliable, NICE folks to do these smaller jobs. I recommend him very highly.

We purchased our house in July and realized shortly after that we had some rot happening on our…read morebackdoor. We contacted numerous contractors who provided very high bid estimates and wouldn't be available for weeks. Robert came out to inspect the damage, explained his approach to solve the problem, and provided a reasonable proposal for his work. He was highly communicative and professional every step of the way. The work itself is clearly high quality. The area where the rot was has been completely replaced and touched up so that you can't tell there was ever an issue there in the first place. I will absolutely be calling Robert for any future projects we have. 10/10