R.E.M. Electric is an awesome place to do business with. He helped us diagnose the problem with our…read moreGenerac Generator and now it is running again. Ralph definitely knows how to to treat customers. He also is very knowledgeable about Generac Generators.

I dealt with Ralph at REM electric and was so impressed with his customer service. Highly…read morerecommend Ralph and REM electric for their expertise, professionalism and ETHICAL approach to business. They helped us with our back up generator. VERY REASONABLE. I made the mistake of calling 2 other electricians, before I finally found REM. Learn from my mistake.

I cannot say enough good things about Starbrite. I called them for the first time about this time…read morelast year when I had a plug and light that didn't work. They were the only electric company in town that could fit me on around thanksgiving. Since then, they've replaced my breaker box and more. I've asked them tons of questions each time they come out and they NEVER try to talk me into something I don't need. In fact, they talk me out of spending money if I don't need to. A company like this is hard to find, especially when you're a single woman. You can't go wrong with Starbrite.

Employed them in November of 2015 to maintain our $10K+ generator. Paid them up front for this…read moreservice. However, in mid December of 2016, our generator gave us an output message that the unit and battery needed service. I contacted Starbrite who advised that they would need to wait until after the holidays, i.e., January, 2017, to service the unit. I pulled our 2015 contract . . . upon which it was noted that service was due December 2, 2016. Starbrite was paid to schedule maintenance PRIOR to that date. And it was now 20 days later. So . . . even though you pay them to keep abreast of maintenance issues on your unit, you will still have to babysit them. I asked for a refund of my (paid in advance) maintenance fees on December 22, 2016. It is now January 3, 2017 and I have received no response.

A buddy of mine told me to avoid West Houston Electric like the plauge, I should have listened…read more Look at the picture of the estimate. Ridiculous. I asked for an estimate to install a Tesla Charger, Generator Inlet, and whole home surge protector, thats all. I told them I was competitively bidding the work and this is what they gave me. BTW, I was able to get three competitive quotes for this work that were all in the $1,900 - $2,300 range, so it really was just this company being way out of line with the rest of the market. Then he tried to use scare tactics to get me to do things like spend $10k to replace all my outlets and light switches since the house was built in 2005. He also wanted me to sign a document after receiving the estimate that had not-so-fine print that removed all liability for their work if I didn't do all the upgrades they suggested, including the $10k for replace all the outlets in my house. After I reminded the estimator three times that I was competitively bidding this work and that $23k for all these unnecessary items would not be winning him the job, he pushed for the $23k option again and began telling me about their low financing options. I asked him to leave at that point. I cant imagine how many elderly people or widows are taken advantage of by these types of scare and pressure tactics.

I am quite sure that the service quality is consistently high and responsive. Rolan, who made the…read morevisit, was professional and polite. With that being said, I asked for 2 fixtures, I had purchased prior, to be installed. I was quoted for another 2 fixtures, and $135-150 for 4 bulbs, without any context of CRI and light temp (Kelvin). I am happy to pay well for great service. I am not happy to pay 2-3x mark up on product that requires no labor., i.e. 4 light bulbs.

They do not answer their phone and they also do not answer service requests. It's been four days.read more

The first appointment they canceled and rescheduled. OK, no problem. Sometimes other jobs take…read morelonger, we understand that. Second appt, they made it. Came in, looked at light fixture and asked a few questions, then said that they would have to ask the Prop Manager and Home Warranty people if it's covered. 5 mins total. Tech, Travis, didn't contact the Property manager to let them know what the situation was with the light, the Prop manager reached out to me 3 days later asking if the problem was fixed. Bad communication. Third appt set for morning, somemtime between 8-12. Didn't hear anything all morning, waiting for tech to arrive. At 11:45 the Prop manager tells us that the tech IS STILL ON SCHEDULE TO ARRIVE. At 12:52, the Prop manager tells us that Swift Electric now tells him that the Tech couldn't get the part on time, and will have to reschedule. Appt set for afternoon, 12-5pm window. Tech, Travis, arrives at 14:05, at which point I tell him that we are pissed for waiting and hearing nothing on the last appt and not hearing anything about whether or not he would actually be here today either. That they lied to us about being here before, so he needs to just come and get the work done. He says, "F*** You!" then takes his ladder and walks back to his truck.

We had an unexpected need for $4,000 of electrical work so this did not make me very happy. There…read morewas good news. I found an excellent electrical company. A few things: 1. Mr. Sparky has an excellent process or system of dealing with customers. I got online completed a short needs analysis, push the button and within minutes I received a telephone call and we set up an appointment for the next day. When the job was complete gentleman called to check with my satisfaction. 2. I dealt with two electricians and a supervisor who is a master electrician. I was very pleased with their skill levels and especially with their customer relationship skills. 3. Their prices were competitive. They gave me a fixed cost thus taking the risk of unexpected loner ghourly charges out of the equation. 4. Their guarantees are impressive. However, one never knows about guarantees until one has to exercise a guarantee. Time will tell on this one. Except for the pain of paying out a lot of un-budgeted money, it has been a very pleasant experience.

I had them do 2 prior whole house surge protectors with no problem. Each of them had a 5-year…read morewarranty. My last installation, 5 years ago, was $850 today it's $1600. Five years later. In addition they tried to do a major upsale. I tried to get an estimate before they came and inspite of the fact that they had my history, they didn't. If I had known that it would be double the cost, I never would have used them again. I do not recommend them. I think that the latest rating of less than 4 stars is probably accurate. I am very disappointed and dissatisfied. So even with a senior discount I have a $1548 bill. When I asked why I wasn't given the full senior 20% discount, the answer is that the job was not big enough. Of course that was not in either the large or the small print. I do not recommend them at all. I think that you can get better service, more transparency and a better price elsewhere.

OMG this business and all their staff are Amazing. I haven't written anything like what I'm about…read moreto say about a business, but these guys are Legit! They know their stuff. We had all kinds of problems and they had Sean dispatched the same day! We were grateful because he fixed the immediate issue and then explained what had to be done. I don't say this often but they did exactly as Sean said they would do! The new Panel is very nice compared to what we had which was original to our 1983 home. We have not had one issue since they left. I am very glad we found them. Everyone is great from Cindy who answered my husband's call to Sean who came out same day. All very professional but personalable. And the technician that came out the next day to do the major job was prompt, very polite and kept the job site to a minimum amount of disruption around the Panel and meter. THANK YOU SO MUCH to THE Local Electrician!

I called in the Morning and in the Afternoon Shaun was there. I just had a few breakers replace but…read morehe was very patient in answering all my questions. I have used the Local Electrician a total of 3 times now and their customer service is always consistent. Electric work seems never to be cheap, but their prices are comparable to other electricians I have used and they are not trying to over sell me. (Just as example another company was pressing me to replace more breakers than needed to be replaced)

KDT is a treasure! Had a problem with a couple of light switches shocking me. When I called them…read morethey were out here the very next day with a crew to fix it. Great attitude, honest and competent. Ask for DJ, that guy knows everything there is to know about electrical problems and how to fix them.