The first appointment they canceled and rescheduled. OK, no problem. Sometimes other jobs take longer, we understand that.
Second appt, they made it. Came in, looked at light fixture and asked a few questions, then said that they would have to ask the Prop Manager and Home Warranty people if it's covered. 5 mins total.
Tech, Travis, didn't contact the Property manager to let them know what the situation was with the light, the Prop manager reached out to me 3 days later asking if the problem was fixed. Bad communication.
Third appt set for morning, somemtime between 8-12. Didn't hear anything all morning, waiting for tech to arrive.
At 11:45 the Prop manager tells us that the tech IS STILL ON SCHEDULE TO ARRIVE.
At 12:52, the Prop manager tells us that Swift Electric now tells him that the Tech couldn't get the part on time, and will have to reschedule.
Appt set for afternoon, 12-5pm window.
Tech, Travis, arrives at 14:05, at which point I tell him that we are pissed for waiting and hearing nothing on the last appt and not hearing anything about whether or not he would actually be here today either. That they lied to us about being here before, so he needs to just come and get the work done.
He says, "F*** You!" then takes his ladder and walks back to his truck. read more