Quick out Smooth back in! So efficient economic And great rental car company! I definitely use Drivo again. rental agreement (EWR-176739) confirmation number (WDR000AB14). Thanks a million! read more

Good service, good service. Bob was great. Would book again with this company ........,.........

Everything went well. Bob handled my return, thanks xhhhhfhdgfgfgdgdgdfgffffffffffdhshd

Firstly, I should mention the employees . Especially those who are dealing directly with the cars. They are efficient, helpful, informative and more importantly, they guide you through the process - which, seems me is a lot more complex than that of the other car rental companies. I believe the first gentleman I ran into as as getting my car was called Kamaron (forgive me if I am butchering the name). The gentleman was could not have been friendlier nor more helpful. Something else I want to add was this Kamaron's hygiene and appearance. CLEAN, well groomed - he looked he took pride in himself and therefore makes me, the customer believe he takes pride in his job, the company and their customers. Bravo for him. Upon returning.- I met up with Shaq (yes, like THAT Shaq he said). Again, very well mannered and quite friendly. was concerned with doing his job as quickly and as effectively as possible... and yet, very courteous and appreciative of his customers. Bravo for hm. The first of my complaints: The signage once you get to Newark Terminal A. The signs from the bridge between the terminal and the parking lot had NO signs for Drivo. I was in a wheelchair and the woman carrying me - who seemed to know the airport like the back of her hand nearly returned to the main terminal because there was no signage for Drivo. Luckily I had an email explaining where to to... Ladies and gentlemen...LONG emails are usually ignored... airport signage is NOT. The check in process could have been faster - especially since I was only one of two parties waiting for cars AND there were three people staffing the counters. And the walk... the walk, especially for someone who just got off a wheelchair at the car reservation station was hideous. It seems to the the standard with all the different rental car agents... but wow... Drivo was the very last and it was a very long and painful walk (especially with a suitcase, a carry on and a mangled leg). Now... the biggest complaint: The inundation of messages and e-mails from both DRIVO and ACE, the seemingly patent company. They can cut it down to a welcome, this is your contract/agreement and how was your visit with us? I hadn't left the airport with the car and had some 4 different messages. If I would ever come back to DRIVO - it would be for the guys out servicing and inspection the car. Courteous, hard working and efficient. BUT the overall process needs some streamlining. OH... maybe a cart to take people to their car - especially for those of us with mobility issues. read more

Rental Agreement, EWRCON-855 Confirmation Number: ACE95788927 This is the first time I've rented a car and was a bit nervous considering a) this isn't something I normally do (living in LA, you have your own car, so rentals are rarely used in my case) and b) I'm driving in an unfamiliar area, solely relying on my GPS to get me around. Drivo made the process pretty easy and painless. The emails that the company kept sending me, letting me know what can be done ahead of time was great. In fact, because I was nervous about everything, I gave them a call the day before I was supposed to pick up the rental and wanted to get confirmation everything went through. They were more than happy to confirm everything went through and I just needed my driver's license. The day of, being an airport that I was only visited once, I thought it was going to be a bit confusing, but the email did provide all the details on how to get to the counter (Terminal A, Level 3). The wait was pretty short (only two people at the counter, me waiting in line), and check-in took maybe 10 minutes, and I was in and out with the rental. Some notes, I didn't have any troubles with getting around New Jersey, despite not having to deal with toll roads in California; Drivo does allow you to drive through toll roads, but they will charge a transaction fee for the day plus whatever the cost of the toll. In addition, I opted to refill the tank myself because again, California's gas prices are premium prices, compare to New Jersey, so it made more sense for me to refill (and there are a few gas stations in the area). Thank goodness for whomever put up all the signs, directing where to go to return the car. Again, uncertainty for me isn't something I like to deal with, but the directions on how to get from the parking lot to Level 3 was pretty clear and easy. I would highly recommend renting a car with Drivo. (Do note, I did this reservation through Expedia, due to circumstances outside my control.) read more

SCAMMERS - DO NOT RENT FROM ACE OR DRIVO Charged 2 of my credit cards without authorization. Drivo AKA Ace Rent a Car Picked up car 8/23/26   returned  826/26 Rental was made through Priceline and PAID in FULL ahead of time. When we picked up the car they said we needed a credit card for a security deposit.  I gave them my CHASE VISA -   they said it was declined.  I then used my MISSION LANE VISA via Google Pay. After returning the car a few days later, I looked at my credit card statements and they had charged both of my credit cards - even though they told me the CHASE card was declined I reached out to PRICELINE and was told I needed to contact Drivo directly. When I did this - they told me the 200 charge to my Mission CC was for additional services...roadside assistance, extra insurance...etc..  I NEVER opted for this plan and was told it was a security hold for the car. In fact we gave them our insurance info ahead of time.  As for the CHASE VISA charge (which they told me the card was declined) they said that they charged us 237 for smoking in the car.  I DID NOT smoke in the car - no one did.  Apparently - according to the BBB and YELP - this is a standard scam for them read more

ACE actually had the nerve to ask me to leave a review after this experience, so here it is. We rented a Hyundai Palisade from the Newark Airport location. Less than a day after pickup, the battery warning started flashing and the vehicle lost power in the middle of the freeway. The steering became extremely difficult, electrical systems failed, the windows wouldn't operate, and the dashboard eventually displayed "ENGINE OVERHEATED." We were stranded in extreme heat in an unsafe vehicle. A mechanic looked under the hood and immediately expressed concern about the vehicle's condition and indicated this did not appear to be something that had just happened. See my photos of the engine compartment, visible coolant residue, and dashboard warnings. Then ACE told us that because we didn't purchase optional roadside assistance, WE were responsible for towing THEIR mechanically failed vehicle! I had to use one of my limited AAA tows to retrieve their car. I understand paying for roadside assistance if I lose the keys, get a flat, or cause a roadside issue. I did NOT cause ACE's vehicle to mechanically fail on the freeway less than 24 hours after they rented it to me. After all of this, they argued with us and would only refund the days we couldn't use the car. I've now opened a case with Expedia. Absolutely unacceptable. Please maintain and inspect your vehicles before putting people's lives in them. read more

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Confirmation number - 206820C; Rental Agreement- EWRCON-1680 Great service - quick and reliable. Vehicle was clean and in excellent condition as well. Just the price could have been better. read more

Avoid using DRIVO Rent A Car at all cost. The price reflected when you first commit is not the price for the final bill (Bait & Switch Methodolgy). They over charge for auto insurance. The amount of times spent between walking, shuttles and getting the rental was 2 hours... read more

I found this company through Capital One Travel and compared pricing against Turo and other major rental companies -- Drivo/ACE beat them by over $150 (one month prior to travel). They even upgraded my rental, and pickup and drop-off were both easy. Genuinely great experience. A few logistics notes for anyone renting from EWR (NJ Newark Airport) right now (June 2026) that have nothing to do with the company's service, just airport construction: Terminals A&B are currently shuttle-only. You'll need to take the AirTrain to Terminal C, then catch a shuttle from C to A/B (and vice versa). They'll send you instructions for this ahead of time via email and it sounds complicated, but it's not on them -- it's just the current terminal setup. They're also temporarily located next to the Hampton Inn (they'll eventually move to the main rental car area). Follow the instructions at the bottom of your invoice closely, and if you're returning your car, navigate to "Hampton Inn" rather than the Drivo/ACE address -- the address sends Waze and Google Maps into a loop that never resolves. Learned that one the hard way after 30 wasted minutes, but again, not their fault. User error on my end. The shuttle driver was great and walked me through the terminal situation clearly over the phone (you call for pickup, and the driver calls back to confirm). Also worth noting: this is technically ACE rebranding to Drivo, so you'll see both names on signage and doors -- don't be thrown off if it doesn't match perfectly yet. There was a guy on my shuttle complaining of to the driver so I wanted to mention it. Read the emails they send, ask questions ahead of time, and you'll have an easy, smooth rental. Great team. Also, I wanna note that the call time is incredibly short so thanks for that. Rental Agreement: EWR-173119 Confirmation Number: ACE59417370 read more

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Great car, easy pick up. Bob J. Was very helpful! Will definitely recommend in the future. read more

Terrible. IF you rent from them, BE SURE to call and find out Exactly Where they want the rental returned to. And be sure to use GPS and record a histroy of your trip back to return the vehicle. They try to charge customers for 1 extra day rentals, saying they didn't return to right location, yet CANNOT provide any GPS or actual proof. Fraud fraud fraud. read more

Drivo Rent A Car - Proof GPS Trip info showing the driver arrived at their parking Garage at 11:35am 25 minutes before the rental was due back. - Car Rental Near Me - Newark, New Jersey

Honestly, it takes forever + 30 minutes to get your car from - they're not accepting your original credit card you used to make the original reservation which I did. So because now you have to get insurance ( extra charge ) cause it's not your same credit card which it was and they cannot tell you a credit card. Which is the only car that is registered with the app. Asking questions about this and about that. I'm already in their system.. they should have all of my information from the APP. ENTERPRISE RENTAL CAR is about 45 seconds. Other car companies are cheaper in the end read more

I did everything online. Even bought insurance since it was recommended. When we show up to the place we had a hard time finding it since its name is not even ace, its drivo. When they see the insurance they claim that it does not work for this car i got. They sold me this insurance for almost $500 more. I couldnt even cancel since my purchase was non refundable. So i was forced to lose $1000 or pay an additional cost of about $500. This place is not transparent. Be careful when renting with them. My rental agreement is (EWRCON-1137). I am very dissatified with this company. Will not be renting from them again unless they make it right. I even told them i have AAA, that my insurance would cover me. They didnt care. read more

1. I declined their insurance. They told me i needed proof of comprehensive insurance. I provided the paper declaration form of my auto insurance. Was told they no longer accept paper, and require that i submit my login/pwd for my insurance provider thru their website to verify coverage. I found out later from corporate customer support, that they do accept paper proof. 2. I was charged 123.72 more than my reservation quoted me. I was told that this was bec it included a "deposit" that would be removed upon vehicle return. So I asked for a breakdown of the cost to verify, and i was told it would be emailed to me. I did not receive the email until the following day, therefore i could not verify the charge before leaving the location. I was actually charged for their insurance but was told it was a refundable deposit. 3. Upon returning the vehicle to the same location based on the original reservation and rental location, i discovered the location was permanently closed for business and i was told to return it to a different location. I was not informed the location was closing permanently when i picked up the vehicle. 4. When i asked to speak to mgmt to dispute the additional charges at the alternate location, i was told no one could help me there and i needed to call a toll free number. I did call the number and asked for the name of a manager for the original location, but i was told they could not give me a name or point of contact. Only a number. That number rings to a voice mailbox. Hope this helps when making an informed decision about renting from Drivo (dba as Ace Rental Car). Perhaps others have had better experience. If that's the case, just avoid using agent Amil Janajreh, since he was the one that did not provide receipts upon rental, charged me additional fees, did not inform me of the impending location closing upon return, and lied about the charge including a deposit as being the reason i was charged more. read more

EWR-176419 Most unbelievable and unprofessional place I've ever been to. Representatives are not attentive and non-advisable on instructions or anything associated with the rental. You have to learn everything on your own. Will not be coming here anymore, want my money back!!! read more

the car was great but the service not so good always trying to sell you insurance ,and on the return they take too long to return the car as well. But other than that the car was outstanding and good on gas read more

Good solid experience. Rental location is now at the airport which make pickup and rental return as easy can be . Agents were courteous with quick service. Thanks Drivo! read more

Horrific Experience UPDATE: Customer Service responded to my email asking for their assistance. They said the $250 charge was to vacuum the sandwich crumbs on the back seat of the car. I assume they changed their tune because the pictures showed no pet hair as the erroneous invoice stated. See my attached pictures below. Does it truly look like there was $250 worth of crumbs to vacuum in the back seat? Of course not. Ridiculous. Customer Service also said there was a foot print on the carpeted car mat. HUH? I was not only charged $250, but they also processed an additional $200 with no explanation. I was told by Customer Service the charges would stand and their decision was final. I followed up with an email to the owner of the company but he did not respond. DO NOT RENT FROM DRIVO!!!!!!!!!!!!You will be very sorry!!!!!!!!!! What a scam!!!! What an outrage!!! STAY AWAY!!!!!!!!!!!!!!! Original Review: Horrific Experience!! I rented from Newark Airport and upon return was charged $250 for transporting my special needs daughter's service dog, which was crated, because the manager told me company policy is dogs aren't allowed in their cars!! Not even crated service dogs!! The clerk who initially assisted with the return said he was charging me for crumbs that were in the back seat. Wow! No crated service dogs and no crumbs allowed. Got it. Drivo Rent a Car shame on you!! I have already written a complaint letter to customer service along with pictures showing the condition of the car was excellent besides some crumbs. What a disgusting company! I can only hope the company corrects this immediately and issues me a full refund along with an appropriate apology letter. read more

Easy quick pickup and drop off, took about 5 min (I completed the prep work before arriving though). Kind and professional staff. Plus, I accidentally left my cell phone in the shuttle, and the driver alerted and returned it to me immediately (which has not been my experience with uber drivers). Highly recommend using them! Ref: EWR-174600 read more

I recently needed to rent a car and I found an awesome price online so I booked it. Ace is right before the airport so I found it extremely easy and quick! It was by far the best experience I had renting a car (and I have rented many!). Donni was an awesome help, so friendly yet professional! I rated it a four star because a few hours after I picked up the rental (EWR-168572) customer service was calling and texting me asking if a charger was left from the previous renters. Also, when I dropped the rental off, I was trying to rent another vehicle for a few days and the young guys there were not of much help. I found vehicles online for $37 a day, and these guys were trying to sell me a $70 plus vehicle a day. Wish Donni was there!! read more

Whatever price you see online you should asked $200. There are so many random charges and fees. They didn't have the car I reserved so I had to have a car that got half the gas mileage. I have insurance with my credit card but they refused and wouldn't let me take the car unless I paid for their expensive car insurance. read more

Quick update. Still fighting a dispute over billing that I thought was resolved. What a pain in the ass. Worst experience ever with this company. STAY AWAY! read more

Everything was great. Newer car. Great service. Thanks Bob'!!!!!!!!!! B!!!!!!!!!!!!!!!!!!!

Processing was easy. Shuttle services were good and on time. Customer services was professional. Everything went well. It was an easy transaction. They didn't have the car I requested, but the car that was given was good. They were very flexible when I told them I needed to keep the car longer. They didn't charge me. I appreciate that. I will use them again. The only reason I didn't give 5 stars was not having the car i initially reserved. But other than that, it was good. EWR-173314 | ACE76980399 - Skills read more

The WORST vehicle rental vendor. Super shady. Expect $300 to $500 more for your rental when you arrive. They do a credit check. read more

Drivo Rent A Car - This seems to be a trend. - Car Rental Near Me - Newark, New Jersey

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The car was good, clean and ready as requested on the reservation (Rental Agreement (EWR-175962)). The location is outside the airport which is easy to arrive at with their shuttle service. The weekly rate is unbeatable - which makes it a great deal. read more

EWRCON-1524 Review: I flew in to EWR from Florida, the staff handling my questions upon pick-up were extremely nice and knowledgeable. I bought the available choice sedan package, Corolla was clean and smelled great. The EZ Pass option was a nice benefit due to city driving. Upon return for an early flight out, the processing could of used more work to be better. The person working, sat at the far end of the return parking and made me walk back and forth to my car 2 times because they wouldn't come talk to me. I parked at least 15 cars away, he had me rearrange my car and then go back for the keys. Besides that hiccup, the price was affordable and the quality of car was worth it! Hopefully I don't need to return the car before the opening hours again. read more

I'm really satisfied with driving rent A car, I got the Hyundai palisades and it was a super comfortable, reliable, and it was worthy the money I paid. I love the system they have, I completed all the info required online and then I basically got there to sign and got the car fast. I appreciate they helped me to connect my phone to car play which was really helpful to navigate to the places I drove. Thank you!!! I really recommend it. ACE20158970 read more

Drivo Rent A Car - Car Rental Near Me - Newark, New Jersey

DO NOT RENT DROM THESE PEOPLE!!! Seriously, where is the ZERO when you need it?! I rented from them and they charged me $200 for a nail in the tire. I had to fill up the tire with air from day 1! Even if I was at fault, how can ANYONE see a nail in the road?! This is something that absolutely NO ONE COULD PREVENT! Regular road hazard is a ridiculous charge! IF I COULD GIVE THEM A ZERO, I WOULD! ABSOLUTELY INSANE!!! read more

The people at the desk were patient and kind. But the company has a lot of issues, and I suggest avoiding them. The biggest issue is the unannounced (except in the very fine print) "Geofence" policy that CHARGES YOU EXTRA FOR DRIVING INTO OTHER STATES, including Vermont, New Hampshire, Maine, and anything west of Pennsylvania or south of Virginia. You pay an extra fee not only for the day(s) you are beyond the "Geofence," but for EVERY DAY OF YOUR RENTAL. Luckily, I was not planning to visit any "off-limits" states, but there were many customers in the office who were clearly just learning of this policy as they were picking up their car, and were going to end up paying considerably more than they expected. Getting to Drivo's off-site office is a hassle compared to all other car rental companies at EWR, which are easily accessible by the airtrain. And as other commenters have pointed out, Drivo makes it very difficult to decline their insurance. If you plan to use your own insurance, make sure to bring your login information so that you can access your insurance terms online and then email the documents to Drivo. I returned my car at JFK for an early am flight -- another off-site office, and the Drivo shuttle was not running at that hour. I thought I might have to Uber from their lot, but luckily the long-term parking company that has the lot next door agreed to take me in their shuttle. To summarize: Avoid Drivo. read more

Very smooth and easy process! No issues with service or with the car. Very friendly check in, clean car, simple to navigate. EWRCON-177 ACE10849505 read more

My rental experience ended with a disputed damage claim. Eleven days after returning my vehicle at the airport location, I received notice that I owed $200 for alleged tire damage discovered during a post-rental inspection. The evidence provided was a close-up photo of a tire with soapy water on it. The photo did not identify the vehicle, nor did it show when or where it was taken. No issue was raised when I returned the vehicle, and I was not informed of any damage until almost two weeks later. What makes this even more frustrating is the amount charged. The alleged damage appears to be a repairable puncture requiring a tire plug, yet I was billed $200. In my experience, tire plug repairs are generally far less expensive than that. Once a rental vehicle is returned, it may be moved, cleaned, serviced, fueled, or otherwise handled by company personnel. Without documentation showing the vehicle's condition at return and a clear chain of custody, I do not believe it is fair to hold a customer responsible for damage identified more than a week later. My advice to future renters: DO NOT RENT HERE. I posted this and other reviews after I replied to the email notice/invoice as well as calling th n customer service number and being told there was nothing they could do and that I had to email the violations team. I've done my part. If customer service wants to speak to me they have all my information and can call me. read more

Charged me got insurance even though my insurance covers rental car. Customer service was ok

They charge for different drop off $100 and pay for insurance. Overall quick and newer clean vehicle

Very nice ride, 1st time driving a Hybrid car( Toyota Camry) The gentleman at the counter took good care of me and the price was very reasonable. EWR -172705 Patrick M read more

The worst rental experience! They never notified us of their name change to Drivo, never notified us of new pickup location, never informed us of 1/2 hour early pickup charge & charged credit card for security instead of having it pending. We were told we had to wait 20 business days to remove security charge. Most places release security after 3-5 days not 1 month. They literally posted $200 on card instead of pending! Car's navigation system rarely worked & customer service was horrific! Ace/Drivo is the worst & will try to rip you off! Not worth the cheap price they offer! Beware! read more

Great service and employees were extremely helpful and friendly. Bob was fantastic..made it very east to return!

Good experience. Good workers. Efficient. Drop off at Tram a very long distance from Terminal. (EWR-170449) (ACE77783302) read more

Location of their business cuts time from travel plans. You'll need to wait 15 to 30 mins to be picked up from and to the airport and another 10 to 15 mins of drive time. Customer service was not good. Because I chose not to buy their insurance, I was pushed aside to register my car insurance while they took the next customer. I completed my transaction after the other customer was done. Their check out and check in of the cars can be improved with better customer service and processing. I'm debating if I would use them again. read more