Graham saved our night (and our college move-in)…read more We flew SFO to Newark on August 20 to move our daughter into college, with a minivan reserved here for the move. Our flight was delayed for hours and we landed after midnight, long after Enterprise had closed. We tried Budget, which was still open, but they had one agent and a line of 30+ people. That would have meant roughly three more hours at the airport, and I doubt they'd have had a minivan at the end of it. My wife and daughter went back to check Enterprise anyway. A security officer helped them find Graham, who stayed well past closing to get us on our way, with our minivan ready. He was calm, kind, and efficient, and he had no obligation to help us at that hour. If you're renting at EWR, this is the counter to pick. Thank you, Graham.

Kai, was wonderful getting me started at the counter. Professional, positive and friendly. Tru…read moreasset to your company. Chris,Nick, Regan and Sydney were as friendly getting me to my car and making my experience 5 Star. The Enterprise Newark staff is fantastic

Confirmation number - 206820C; Rental Agreement- EWRCON-1680…read moreGreat service - quick and reliable. Vehicle was clean and in excellent condition as well. Just the price could have been better.

During my recent business trip to New Jersey, Drivo Rent A Car (ACE) came through when other rental…read morecompanies at Newark Airport had no vehicles available. Despite the last-minute notice, they were able to accommodate my needs and provide a Hyundai Palisade, which turned out to be an excellent vehicle for my trip. The SUV offered a comfortable, smooth ride and was perfectly suited for my transportation needs. What I particularly appreciated was the personalized, one-on-one service. Their willingness to assist on short notice, combined with having a quality vehicle available when other companies couldn't accommodate me, made a positive impression. Having dependable rental options is especially important when traveling for business, and I appreciate Drivo stepping up when I needed transportation. Based on my experience, I would certainly consider Drivo Rent A Car again for future trips to the New Jersey area. Rental Agreement: EWRCON-2222

It was awesome, Bob was great with the return! We will be back to use Drivo!…read more............................

Let me start by saying that the process to pick up the car is horrendous. You have to take the air…read moretrain, a bus etc and then call the shuttle to get you- by the time you do that you then wait for a shuttle and the rental agency is off site from the airport. I'd save time by taking a Lyft or uber to the location for pick up so that you don't sit waiting forever. The pick up process was okay and the guy who helped me was friendly but I definitely got swindled into getting extra insurance that my car insurance broker confirmed I didn't need. Make sure you have your coverage to prove you don't need it. I could have saved some money by not doing that. The car offered was brand new with few miles and in great condition. It was reliable and unlimited miles and the price I paid for the car was less than agencies on site at the airport. Dropping off the car was fast and easy and they checked everything out for signs of accident, etc and it was fine. Bob helped me and was fast and very kind. I'm writing this now while waiting for the shuttle to get back to the airport. Again- waiting rather than just scheduling a car, etc to be more efficient. I'd say that's the biggest downside. Overall I'd say if you want a cheaper price for a rental car with unlimited miles and are willing to do the run around for the off airport service, it's worth it. For me personally, I'll probably stick to something on site moving forward to not waste so much time getting to the rental car and getting on my way. Rating this as 3 stars because the car was great but the way the shuttle service etc is handled isn't convenient. Thanks!

Stephanie was very helpful and gave us a great deal! Highly recommend using the car service. Our…read morecar was ready in a timely manner and clean.

Rented a car from Hertz as a Club Gold member Showed up for…read moremy reserved and confirmed car Hertz: We don't have any cars and we expect about an 1.5 hour wait Me: But I have a reservation after glancing over at 40 other miserable people waiting for the same Hertz: No apology or any consideration for how much they suck. Me: Cut up my Club Gold card and went to Enterprise and was in a car in 10min without a reservation. Dear Hertz, you do one thing - you rent cars and when you fail so horribly (9/25/2026) and don't even have the courtesy to say "sorry" to your "gold" customers, you lose them. Good luck with your awesome business model. Your stock is down 91.5% in the past 5 years and down 58% in one year and currently trading at $2.09. I bet it is a mystery to your BoD and C-suite right?

Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

I am extremely dissatisfied with my recent experience with Avis Car Rental Newark Liberty…read moreInternational Airport After returning my rental car, I realized I had accidentally left behind my Apple iPad. I reported it immediately through the Lost & Found process and submitted a ticket with every piece of information that could possibly help identify the device. I provided the serial number, a detailed description, photos of the protective case, and all requested information. I even placed the iPad in Lost Mode, which displays my contact information and a reference number on the screen, making it easy for anyone who found the device to identify and return it. Fortunately, my iPad was fully charged when it was left behind. Through Apple's Find My feature, I was able to track its location, and for nearly 10 days after I reported it missing, it continued to show as being at the same Avis rental location where I had returned the vehicle. Based on this information, I know the iPad was at the Avis facility, yet despite providing this information to your team, no one was able to locate or return it. It has now been more than two and a half weeks, and despite numerous calls to both Avis Customer Service and the Lost & Found department, I have received absolutely no meaningful assistance. Each time I contact Customer Service, I am instructed to call Lost & Found. I have been given multiple phone numbers, but they all lead to the same frustrating outcome. After entering or providing my reference number, I am simply told that the reference number does not exist, and the call is disconnected. When I call Customer Service back, I am sent through the exact same process again. I have been caught in an endless loop with no resolution, no accountability, and no one willing or able to help. This has been one of the most frustrating customer service experiences I have ever had. I understand that lost items cannot always be recovered, but what is completely unacceptable is the lack of communication, the broken support process, and the inability to reach anyone who can actually assist. Given that I could verify the iPad's location for days after it was reported missing, the lack of action from Avis is especially disappointing. As a result of this experience, I have lost confidence in Avis and will never use your services again. I will also share my experience with friends, family, and colleagues so they can make informed decisions before renting from Avis. In addition, I intend to recommend that my company's corporate travel program reconsider its relationship with Avis and explore alternative rental providers for future business travel. I sincerely hope Avis reviews and improves its Lost & Found and customer service processes so that other customers do not have to endure the same experience.

All around positive experience. Very brief wait on arrival. Plenty of cars in reserved class…read moreavailable. Car in excellent condition. Returning vehicle was quick and painless. Especially if you're arriving/departing Terminal A cannot recommend more

Best price for weeklong rental of midsize SUV. Vehicle was clean and relatively new. Easy pickup…read morewithout stopping at counter. And easy drop off also. Friendly and helpful staff from start to finish!

I prefer to go the the airport if I have to rent a car for travel. Budget always has competitive…read morerates. I have never had an issue. The representatives are always nice and helpful. The process has always been seamless and they have a great selection of vehicles.

Nice location in Newark airport and so clean. No complaints! The cars are easy fine in a very…read moreorganized lot.

Don't be scared by the low reviews or unfortunate business name!! This place is under new…read moremanagement and you aren't actually getting a busted/"wrecked" car. I have driven these cars to meet with clients and do some factory tours and no one thought it was any different than a traditional rental car. I honestly love Rent A Wreck, and Carlos the manager is the best. He is super helpful and really tries to go above and beyond to make his customers happy. I started using them when I was fresh out of college and wanted a cheap rental car. Years later, I still use them especially for longer rentals because it is significantly cheaper than Enterprise, Hertz, etc. When you rent at a traditional car rental company, you get brand new cars with super low miles. This company rents vehicles that might be a couple years old, but still have fairly low miles. They aren't trashed, messed up, or in bad condition. But it might be a 2018 car with 30-40k miles on it or a small scrape on a bumper or something, and for most people that is perfectly fine, especially considering the price. The cars are cleaned and all the paperwork is done ahead of time so you can just show up and pick up the car without any hassle. It's a great value for the price and Carlos always takes good care of his customers. I highly recommend giving them a shot - I'm super happy with my experience over the past several years.

My experience with rental wreck at the Narcoossee office in Orlando was not a very good one they…read moregave me a call with a broken windshield and then they charge me for it and then you call back and they are not courteous or respectful little girl that works there her name is Maria I don't understand why she works there because she's rude and then they charge me for cleaning the car after I went through the whole car with one of their employee and everything was fine I get a charge for a broken windshield and cleaning the car not a good company to do business with they suck .