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    ACE Rent A Car

    2.3 (133 reviews)
    Closed 6:00 am - 11:30 pm
    Updated 3 months ago

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    See anything for Ace?  We sure don't.
    Dumond A.

    I can't stress enough how important it is for any and all readers TO GO ANYWHERE ELSE but here, if they need a vehicle. However if you have literally nothing else going on in your lives and need some form of quest to chase an adrenaline high? Boy, is this the place for you. It took us roughly 3.5 hours just to get to this place, from NYC. Why? Because the information/signage/guidance to WHERE THIS PLACE IS, isn't just awful - it feels like a purposefully-engineered social experiment to see how people act under stress. Like lab rats in a maze. If you're coming in from NYC, you'll likely start by arriving at Newark Airport train station and asking where the car rentals are - and you're told by any employees/staff/locals to get on the air train and get off at the last stop, where (virtually) all the car rental options are. After getting off the AirTrain at the very last stop, you'll have to walk roughly 10-15 minutes down a massive corridor til you hit a Car Rental hub with about a dozen companies - Budget, Alamo, Sixt, Hertz, etc. More rental options than you can shake a stick at. Ace is not one of them. Matter of fact, Ace is nowhere near the main car rental hub. Where is Ace, you may ask? The sheer arrogance, the ungodly hubris of such a question! Suffice it to say there is zero signage telling you where Ace is, near or around Newark airport. Certainly not at the AirTrain stations, or anyplace else that would make sense. It feels like inquiring about Ace is like delving into an unspoken taboo, a blacked-out government secret best left untouched by naive customers like you or I. But should you choose to try your luck and tempt fate, you'll have to ask random people in the car rental hub and hope they give you the secret first step towards reaching Ace rentals - go back down the infinite corridor, get back on the Air Train, and get off at "P4". Await further instructions there. Once you've arrived at P4, you have to ask Newark Airport employees where to go next - because (you guessed it) there's no signs telling you where to go or anything. Certainly no written evidence that Ace is anywhere within a 10-mile radius. The next step in your quest is to await a shuttle bus that takes you from P4 to the Ace Rental spot about 10-15 minutes down the road. The catch? There's about a dozen shuttle busses from various hotels / Holiday Inns stopping in that exact same spot, with signs along the road for each of them (but none for Ace, DUH); you have to consult the proper augurs and perform the correct chant to summon the Drive-o shuttle, which is apparently the only one that can take you to Ace Rentals. The kicker is that in some cases, YOU have to CALL THEM directly so they'll deign to send a shuttle to the P4 air train stop to pick you; it's (sometimes) on demand, not automatic. We waited 30-40 minutes in the Summer heat for the blasted thing to show up, kinda like Waiting for Godot but more depressing somehow, and finally called in and were told "yeah, we'll send a guy". Finally, IF and only IF you have followed the right steps, uncovered the secret Easter Eggs and solved the right riddles along the way...you're finally, blissfully rewarded with a dropoff at the fabled Ace Rent-a-car lot in the middle of nowhere. Which, even by low-cost car rental standards, looks like a bit of a trash-heap. Need a restroom while you wait for your vehicle? No problem, you'll just need to exit their office building, walk across two parking lots, and enter an outhouse with no locks and a toilet that takes three attempts to flush (should you feel charitable towards the next user). Meanwhile, there is only ever one person behind the desk for renting out cars - no matter how long the line (though again, given the sheer difficulty of getting here, I doubt it's ever more than 5-6 people deep). The gentleman we met tried to give our car keys to the wrong customers, but luckily we knew which car we were renting and were eventually given the keys to it. To be fair, it's our own fault for giving this place our business in the first place. There were barely any available rental cars for the weekend in any of the surrounding car lots. The only place with cars to rent was this one here. Kinda like the suspiciously empty subway car, when every single other option is completely full. AVOID AT ALL COSTS. Or proceed, and Abandon All Hope, Ye Who Enter.

    The Parkinglot guy had to go through and do an inspection of each vehicle before handing the keys to each customer.
    John H.

    The shuttle was a nightmare, trying to figure out and took it over to the car rental place then waiting in a line for one representative to help people and then waiting again for one guy to bring up each vehicle and then getting a vehicle that had three or four of its components, not working, including the car alarm was an overall horrible experience. The two guys working were nice and the shuttle driver was nice, but the whole Customer experience and the hoops we had to jump through was clearly not worth the savings of renting from a company that is offsite

    Amil

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    1 month ago

    Smooth transaction. Great service from Bob. Car was clean and drove great. Pick up and drop off were quick and efficient.

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    1 month ago

    overall the experience was really good got some nice cars, been renting for a while now. also, bob was really nice and helpful with return.

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    10 days ago

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    Alex P.

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    23 days ago

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    11 days ago

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    10 days ago

    Wonderful customer service and great, new vehicle. Will definitely rent again. Bob and Amil were awesome!

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    Alex P.

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    10 months ago

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    1 month ago

    Nigora has a superb attitude and provides great customer service. Goes above and beyond.

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    10 days ago

    Great, Bob was great! It was great overall experience, no complaints! Car was nice.

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    Alex P.

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    5 months ago

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    3 months ago

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    23 days ago

    Our shuttle driver babatunde picked us up with no wait. And there was very little line at the check in counter.

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    3 months ago

    Corporate telephone rep could not speak English well and could not properly read the address for pickup.

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    30 days ago

    Diego is the best!! They were great. The car was very Nice and brand new. They gave me a ride so I didn't get wet in the rain.

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    2 months ago

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    8 months ago

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    10 months ago

    Dior was very nice and very helpful i really appreciate his patience the store was out suvs so he upgraded me for free

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    10 months ago

    The check in process took about 90 minutes. Last thing you want to do after a long flight at an airport rental car center. It was brutal

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    7 months ago

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    2 years ago

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    Alex P.

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    2 years ago

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    Alex P.

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    11 months ago

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    2 years ago

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    Alex P.

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    1 year ago

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    Page 1 of 4

    Ask the Community - ACE Rent A Car

    Review Highlights - ACE Rent A Car

    I got phenomenal service from Alex and Dior who were working together at Ace the evening that I arrived.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.8(349 reviews)
    0.5 mi

    Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

    Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

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    Hertz Rent A Car - This passageway is longer than it looks... I like to walk

    Hertz Rent A Car

    2.3(299 reviews)
    0.6 mi

    We Love the new facility. Picked up the car at JFK, and dropped off here. Drop off was quick and…read moreeasy. We had to catch an Uber to the cruise port, and they told us that we had to walk to terminal A. Unlike the old location, they couldn't drive in to pick us up anymore. My partner is mobility impaired, and she would've in no way been able to walk that far. We explained that to the people at Hertz, and without any hesitation, they said, no problem. We will give you a ride. We repacked the car we just dropped off, climbed in, and we were driven to the terminal by German. he was a very nice person, helpful, cheerful, and a nice conversationalist. He dropped us off right at the Uber pick up station. Thank you to the people at the rental car drop off, and to German in particular. We appreciate it.

    I'd leave no stars if I could. Booker beware…read more Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

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    ACE Rent A Car - carrental - Updated May 2026

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