I had a week long rental for a work trip. Pick up and drop off were both at the Newport Mall…read morelocation. The car was stinky, almost like a litterbox, but also smelled like Febreeze or something was used heavily in attempt to deodorize the car. This made the smell worse. It was also dirty on the outside even though it was parked in a garage. Check in and check out were both slow and agents did not know how to deal with a corporate account. It took over 45 minutes waiting to check out. Calls to the Newport location were not answered. Every time I called the main customer service line it took a long time to get through the system and then had to be transferred to the special agents who handled corporate accounts. The positive is that the location and hours are convenient.

Very disappointing experience at the Avis Newport location. I arrived around 2 PM on time to return…read morethe car, but I was told I had to pay for an extra day even though I was not late. The employee was extremely rude and unhelpful and told me to contact customer service. I have records showing that I arrived on time. I am very disappointed with how this situation was handled and am disputing the extra charge.

Gleb and his team are awesome! I've used them 3 times now, and I've had a great experience each and…read moreevery time :) They have organized drop offs and pick ups and even accommodated when I was running late from an agreed upon pick up time since they didn't have anyone picking up the car right after me. All in all, they are my go to for car rentals in the NY area. Thank you for providing an excellent service guys! N

I rented a Cayenne through RealCar last year and never got around to this review, but wow, I cannot…read morerecommend them enough. Besides the obviously beautiful car, the door to door service is seamless as promised, tailored service, and super accommodating when plans change. I rented mine while my primary vehicle was in for service which of course took Lin her than planned. Twice I called to change plans without a hitch. Thank you RealCar!

Overall pretty good, they're efficient and you're usually in and out. I find it to be a lot easier…read morethan going into the mall then going out to the parking garage and finding the car. Sometimes they don't have the exact car category that you requested and they'll offer you an upgrade, but I've picked up cars here many times and only had one iffy experience where the upgrade wasn't an option for me, but they resolved it by contacting the mall location. The only improvement I can think of is an after hours key drop box.

Overall a super convenient and well run Avis location. I've always had positive interactions with…read morethe staff and never had an issue with the cars or the process. My one point of improvement would be around pickup time- there's often a long line which can put a damper on plans if you're expecting to leave shortly after picking up the car. Airport locations often allow for contactless pickup which is amazing and would benefit this location a lot.

By far the best customer service I have ever received!! They really helped me in a bind and always…read morego above and beyond for their customers.

Cheap Rental, But Absolutely NOT Worth the Headache -- Stay Away from Sixt…read more I strongly regret renting from Sixt. I had seen the negative reviews before booking, but I decided to give them a chance because in 30+ years, I had never had a bad experience with any rental car company before in the US. I should have listened to the reviews. Our nightmare started the second day after we picked up the car. The car suddenly wouldn't start, leaving us stranded in a remote location. We had to wait THREE HOURS for Sixt to send AAA. Three hours of our vacation were completely wasted because Sixt gave us a car that couldn't even reliably start. But the worst part came afterward. Because the car was in such poor condition, we decided to return it two days early. Before returning the car, we contacted both Sixt and Expedia and specifically asked whether we would receive a refund for the two unused days. We were told yes. After we returned the car, the story completely changed. Sixt told us to contact Expedia. Expedia contacted Sixt while I was on the phone and the representative even sent Sixt the email request they asked for. Then the next day Sixt told Expedia that I needed to contact Sixt to process the refund. When I contacted Sixt, they claimed they had never received Expedia's email and told me that I had paid Expedia, not Sixt so I had to go back talking to Expedia. Back and forth. Again and again. Finally, Expedia arranged a three-way call with Sixt. Only then did a Sixt representative--who refused to give me his name--finally tell me that Sixt would NOT refund the two unused days because the rental had been prepaid. Excuse me? If prepaid rentals are non-refundable, why didn't Sixt tell us that when we called BEFORE returning the car and specifically asked about the refund? Instead, we were told that we would get a refund, only to be told afterward that there would be no refund. Whether this was incompetence, poor communication, or simply an attempt to avoid paying the refund, the result was the same: we lost money and wasted hours dealing with Sixt and Expedia. A rental car company should provide a safe, reliable vehicle and stand behind what its employees tell customers. Sixt failed us on both counts. My advice: Don't be tempted by Sixt's low prices. The money you save isn't worth the risk, inconvenience, and frustration. Sixt clearly doesn't care about its customers or the problems it causes them. 1 star -- I would never rent from Sixt again.

This was the worst car rental experience I have ever known. They forced me to rent an electronic…read morevehicle which added 3 hours to my trip as I had to stop 3 times to recharge the car, at an hour each. There were no other options and the staff at the store were so unhelpful and useless.

I have just had the worst experience with a car rental ever. I coordinated a reservation for a…read morefamily member and paid for the rental. Once the family member presented for pickup, he was denied and now I cannot speak to anyone to obtain a refund. There is no way to speak to a real person. I have no idea what recourse I have and I live in another state, 9 hours away. It is not much money, but I aim going to seek legal advice as to my rights. This is ridiculous and unprofessional. If I could give a zero start rating, I would must use a star I had to use one star.

This is a wonderful location. The staff, selection and customer service is fantastic.read more

Super quick pick-up and stress free. Rented a Wagoneer which was great. Only complaint I had was…read morethe vehicle had some minor body damage upon pick up but not a huge deal. Staff were very polite and professional. I'll definitely rent here again!

I've been renting here almost weekly for 5+ years and staff here is great.  They will try to…read moreaccommodate your choice of vehicle if they have it available.   Julian, the manager, is very friendly and will go out of his way to meet any requests you have. The vehicles are almost always very clean as well.

Don't rent from here if you're in a hurry. slowest service ever at pick up and drop off! You also…read morehave to drive up and down 8 floors of a parking garage to pick up and drop off the car. Not convenient at all.

Please DO NOT rent a vehicle from this Company. I cannot stress the importance of reading the…read morereviews, which I unfortunately did not do before renting the vehicle. They DO NOT accept Amex, so if you have any insurance via AMEX, it will not be any good. They further make you buy more insurance claiming that your state insurance is no good. Unfortunately a bunch of scammers So many negative reviews obviously means something is wrong with this company. The insurance that they sell you has a $2500 deductible. So god forbid if you are in a mishap, $2500 is out of your pocket before insurance pays anything. I unfortunately had to pay an additional $500 to rent the car. Hopefully this review helps other people avoid the issues I faced with this company.

Scam alert! Price gouging alert!. They are still charging my credit cards weeks after I…read morecompleted my rental agreement. Do not rent or do any business with this company. So far, disputing additional 3 chargers weeks after my rental agreement was completed.