It isn't the locations fault the staff there is great. We rented a car and inadvertently left…read moresomething on the counter. I tried to call the direct line that lead me to a number manned by AI which was to rent a car. Twice after waiting for a person I got different numbers that went right back to the AI manned number. After speaking with a Supervisor was told you cannot speak with someone at the location. This is not good customer service.

Hands down the worst car rental location I have ever experienced, and on more than one occasion!…read more Nasty service? Check. Yell at you because the car they gave you smells like smoke and febreeze and you just asked to swap to another model? Absolutely! Try to say they don't have any other vehicles at that level and if I'm not happy with what they gave me I need to spend more for the next level? You got it. Then the kicker, mark the vehicle as having a full tank when it has 250 miles to empty and after filling up has 450 miles to empty? Half a tank = full tank I guess. Straight up these guys are just bad human beings. Avis, do better. The guys here have persistently been a horrible representation of your rental company for years.

I rented a Cayenne through RealCar last year and never got around to this review, but wow, I cannot…read morerecommend them enough. Besides the obviously beautiful car, the door to door service is seamless as promised, tailored service, and super accommodating when plans change. I rented mine while my primary vehicle was in for service which of course took Lin her than planned. Twice I called to change plans without a hitch. Thank you RealCar!

Great service...I was initially a bit skeptical given their business model but renting a luxury…read morevehicle for $150-200 a day is very cheap in Midtown NYC. I rented a beautiful Range Rover Sport for the weekend. Mike was on time at 8 am on Sat morning and when I was 10 minutes late in returning the car they were very accommodating. I didn't return the car with a full tank of gas (ran out of time!) and the gas surcharge is very hefty so do fill up before return. Would 100% rent again!

Overall pretty good, they're efficient and you're usually in and out. I find it to be a lot easier…read morethan going into the mall then going out to the parking garage and finding the car. Sometimes they don't have the exact car category that you requested and they'll offer you an upgrade, but I've picked up cars here many times and only had one iffy experience where the upgrade wasn't an option for me, but they resolved it by contacting the mall location. The only improvement I can think of is an after hours key drop box.

Overall a super convenient and well run Avis location. I've always had positive interactions with…read morethe staff and never had an issue with the cars or the process. My one point of improvement would be around pickup time- there's often a long line which can put a damper on plans if you're expecting to leave shortly after picking up the car. Airport locations often allow for contactless pickup which is amazing and would benefit this location a lot.

I returned a Sixt rental where the attendant pointed out one small cosmetic scratch on the side…read morepanel. A few days later, I received a bill for $1,340.53. The damage packet Sixt sent didn't even match the return inspection. It included rear bumper damage and repair charges that were not identified as new at drop-off, plus padded fees like a $200 admin fee and "diminution of value" - all based on a preliminary estimate, not a final repair invoice. I emailed Sixt multiple times asking for clarification and received no response. I ultimately had to file a claim through my credit card's rental insurance, which paid it, but that doesn't make the process acceptable. Without coverage, I would've been stuck paying four figures for a minor cosmetic issue with inconsistent documentation. Renters: take photos and video at pickup and return. I won't rent from Sixt again.

We reserved a specific car category through Expedia. When we arrived at the rental counter (about…read moreone hour after the scheduled pickup time), we were told the reserved car was no longer available. The agent only offered a more expensive SUV and required us to pay extra. We declined since they could not honor the original reservation. Despite the fact that no vehicle was provided, the rental company refused to issue a refund. Expedia also declined to help, and we are now forced to resolve this through a credit card dispute. Very disappointing experience. A confirmed reservation should be honored, or an equivalent should be provided at no additional cost. I would not recommend this location.

This was the worst car rental experience I have ever known. They forced me to rent an electronic…read morevehicle which added 3 hours to my trip as I had to stop 3 times to recharge the car, at an hour each. There were no other options and the staff at the store were so unhelpful and useless.

I have just had the worst experience with a car rental ever. I coordinated a reservation for a…read morefamily member and paid for the rental. Once the family member presented for pickup, he was denied and now I cannot speak to anyone to obtain a refund. There is no way to speak to a real person. I have no idea what recourse I have and I live in another state, 9 hours away. It is not much money, but I aim going to seek legal advice as to my rights. This is ridiculous and unprofessional. If I could give a zero start rating, I would must use a star I had to use one star.

Super quick pick-up and stress free. Rented a Wagoneer which was great. Only complaint I had was…read morethe vehicle had some minor body damage upon pick up but not a huge deal. Staff were very polite and professional. I'll definitely rent here again!

Enterprise has some the best rates in town, at less than $50/day off-peak. I booked a reservation…read moreonline, and the day before an agent called me to confirm and answered my questions about tolls and COVID precautions. (Their cars generally are not equipped with an E-ZPass transponder, so you can just pay with cash and avoid getting hit by the TollPass fee. As for my request to get a car which hadn't been rented in several days, the answer was that most of the cars have just been sitting idle since it's been a slow time of year.) The agent who served me in the morning of my rental was friendly and efficient. She didn't try to upsell me on any optional services, but rather just presented them on a tablet and I could decide for myself what I wanted. The car I got was a slight upgrade from the class I chose and was very clean. I asked about after-hours return and she showed me the drop box to return the keys. When I went to return the car that night, the parking lot was full already. Both the local branch and Enterprise corporate were out for the day, so I went to ask the front desk of Candlewood Suites (which owns the building that the Enterprise branch is part of). The concierge was rude and unhelpful, and clearly didn't know what she was talking about. When I told her the lot was full, she suggested that I should park in another lot, but didn't give any specifics. She then claimed that Enterprise would give them a list of cars expected each night for security to monitor, and that my car wouldn't be part of the list. That made no sense, as I had made it clear to the Enterprise employees that I would be returning it that night. Finally, I reasoned that it was probably fine and that Enterprise wouldn't tow their own car so I parked it in the middle of the lot and hoped for the best. I called back the next morning and confirmed that they had received the car back safely. The behavior of the Candlewood employee is not Enterprise's fault, but I will deduct one star due to Enterprise failing to advise their customers that it is OK to double-park if the parking lot is full (a very real possibility, it seems). Maybe they should also give some instructions to the Candlewood people so that they are equipped to answer basic questions after hours.

I've been renting here almost weekly for 5+ years and staff here is great.  They will try to…read moreaccommodate your choice of vehicle if they have it available.   Julian, the manager, is very friendly and will go out of his way to meet any requests you have. The vehicles are almost always very clean as well.

Don't rent from here if you're in a hurry. slowest service ever at pick up and drop off! You also…read morehave to drive up and down 8 floors of a parking garage to pick up and drop off the car. Not convenient at all.

Priceless is one of the independent car rentals on Century Blvd 1-2 miles east of LAX. I was wary…read moreof some bad reviews, but gave them a try because their rate was 30% lower than any other. I had time and just a roller bag so I walked from the airport but most would catch their shuttle from the bus drop-off point. The office doesn't look like much but the agent was courteous and straightforward. I asked the model year of the rental and he said 2023. He required proof of insurance because I declined to buy coverage. The car was waiting outside the back door. It was basic but spotless and nearly new. I followed instructions to take pictures and email them before driving away. Upon return, I was directed to the adjacent parking structure where I was welcomed by Abdullah who inspected the car and thanked me for being a customer. Downstairs the shuttle with friendly driver was waiting. He promptly took me and several others directly to our departure terminals at LAX. Overall this was a great experience, but I took off a star because they did not fully refund my $200 deposit which took a couple phone calls to correct. Still, every employee was courteous and helpful, and the company has made service a priority. Priceless earned my business and I will not hesitate to rent from them again.

Please DO NOT rent a vehicle from this Company. I cannot stress the importance of reading the…read morereviews, which I unfortunately did not do before renting the vehicle. They DO NOT accept Amex, so if you have any insurance via AMEX, it will not be any good. They further make you buy more insurance claiming that your state insurance is no good. Unfortunately a bunch of scammers So many negative reviews obviously means something is wrong with this company. The insurance that they sell you has a $2500 deductible. So god forbid if you are in a mishap, $2500 is out of your pocket before insurance pays anything. I unfortunately had to pay an additional $500 to rent the car. Hopefully this review helps other people avoid the issues I faced with this company.