If I could give zero stars I would! Horrible service,horrible car quality, condition of the vehicle…read moreoutside & inside was unacceptable, one seat belt was not working, ketchup on the vinyl above the seats, lining of the bottom foot rest was ripped off. Company did not want to dispute any amount off of what I spent. Called the number that they provide, people are clearly non existent with this rental company. DO NOT RECOMMEND

The company charged me for tolls even though I paid for them out of pocket. When I turned the car…read morein the employee said they would waive the fee. So I paid for the tolls and was charged by the company. What a rip off.

TOMMY gave us a very warm welcome when we returned the car…read more Not only was he welcoming, but profesional, helpful, respectful, answered all of our questions, and HONEST. Dear enterptise, Take care of Tommy, and he'll flip this place to 5 STAR SERVICE. Give my guy a BONUS He went the extra way

The same impeccable service at another Enterprise Rental located at an airport…read more Customer service reps met us at the door and welcomed us inside. Furnishing as much information needed for our knowledge. They had to clean the car and another employee suggested giving us a van to avoid the wait. These employees know what it takes to make a customer happy however we did wait for the SUV. We also received a fantastic rare!

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

Airport location.. ONE person working the counter. Over an…read morehour wait.. ridiculous Many people on line

Renting a car should be easy. You reserve and pay online, pick up the car , and go. This enterprise…read moreisn't the best, management is a joke and tried to increase the price when we already reserved and paid online. Instead of getting a mid size car, he told us to wait inside and brought out a smaller car. It gets better folks! As we're driving , we enter NJ and the cars sensor,brakes, engine light, rear light are failing. This car was falling apart on the highway ! We had to call road side assistance because we didn't feel safe driving the car. And guess what, we basically had to wait a whole day to obtain another car. Roadside assistance is a joke, make sure you ask them where they're taking your car, otherwise enterprise won't give you a replacement. We ended up taking an Uber to the closest enterprise and got a mini van. When we finally returned and dropped the car off, the manager informed us that we had a scratch and we painted the car. This guy was a piece of work. We had to call the claims department, the women assisting us closed the case because she even realized how silly the claim was. Avoid this location , management will try to make insane accusations/claims.

Enterprise is one of the worst car rental companies. I booked my reservation through Hopper and…read morethey couldn't find it, they said I must have another reservation number. It took 3 staffers and 40 minutes to finally find my reservation. The staffer then asked me from what state my license is from while holding my license . . . After that horrible experience, the staffer outside told me that I would only pay a flat fee of $4 for tolls. I was like are you sure? He said yes and walked away. Surprise, surprise, I just got $60 receipt of tolls. The staff clearly hate their jobs and take it out on the customers. Enterprise is clearly cheaper than other companies because they skimp out on the customer service.

On a recent trip to New York and flying in and out of LaGuardia, I rented a vehicle from Avis…read morethrough Priceline. I was looking for a vehicle that accommodate 6 people with a good amount of luggage and a car seat. A mini van seemed like the way to go and the pricing was pretty reasonable. To get here, you have to catch a shuttle from baggage claim. The office is about a mile from the airport. There was quite a long wait for the shuttle on the day we arrived as well as when I dropped off and needed the shuttle back to the airport. Luckily I was the first one off the shuttle on pick up day or else the wait would've been long to get checked out. Customer service was good at pick up and there was barely any interaction on drop off. I didn't even ever get a receipt after drop off. The vehicle itself was on the older side and had lots of wear and tear. Avis in my experience usually has a newer fleet of vehicles. There was a handful of scratches and dents so I made sure to take lots of pics before riding off the lot. I miss the days when someone would do a walk around with you before leaving. Inside the vehicle was not the standard of clean I am used to with Avis. There was dog hairs all over, smelled like smoke, and the windows were super streaky. When the car idled, it felt like it was going to shut off a few times. In New York traffic, that isn't the most safe feeling to have. At the end of the day, the vehicle did it's job. I have never had bad experiences with Avis, so I'm thinking it's just this location because of how busy it is. Their fleet is huge and I just probably got the one janky vehicle that's been through some adventures. I won't write the company off, but I will look at other companies when flying into New York.

I have just gotten off of a 3 hour flight anticipating waiting 10 minutes for my rental shuttle to…read moreAVIS rental from the airport. I have been outside for nearly 45 minutes now, and between my torn knee and this cold weather, myself and many other paying customers are upset. We were told after one shuttle was full that another would come quickly, but judging off of their time value this would be another 45 minutes. I am tired, $600 broker, and confused about this lackluster service. After making it to the kiosk, I have learned that this location is severely overworked and understaffed. There are two attendants who are accountable for nearly 50+ customers. The promise of the preferred line (which I am a member of) was reduced to us waiting 20 more minutes once inside. I realize that this is not an individual issue, but a structural issue. AVIS on Bowery needs to focus on having staff for the entire day, so a travesty like this won't ensue again.

Had a last minute need for a car after my own car needed some maintenance and Lisa was able to…read moreprovide a sedan she personally drives for a very affordable rate! Most car rentals will push you to buy the insurance but Lisa actually helped figure out my own insurance would cover the rental. Would highly recommend for anyone who needs a car in the queens area

Very good value. Good customer service. Would recommend if u r in the flushing area. Easy to pick…read moreup car in flushing Chinatown

Service is very good. You get constant updates about your car. And the work is done phenomenally…read more Jean worked on my car and kept me very informed on what is being done. Great experience

Came here since they work with Geico Insurance but was told by the owner that the paint chip I had…read morewouldn't be covered by insurance. Paint was chipping on my Hyundai Santa Fe 2017 due to a poor paint job at the factory. They sanded everything down to the metal and did the job properly instead of just doing a spot job. Got an estimate from them and took the car to another facility my father uses and they were charging more for the paint job. Decided to go with North Shore Collision for the job and they did good on their promise. This place is old school, and stand behind their work with a lifetime warranty on the paint. Couldn't be happier with the work and the price.

I arrived at 10:15 am to pick up a rental I'd reserved on their website. The location is below…read moreground in a parking garage and the the Hertz office is a small portion of the overall facility. By 11:00 am they did not have my car ready and I cancelled the reservation and left. I rented from Enterprise, which was great. Here's what happened: When I was finally greeted after waiting 5 minutes, I was asked, "Do you really need this kind of car?" I said yes, and she told me it wasn't available at this location but was at another location. I was told to consider a Minivan or Chevy Suburban. NO! Then I asked, "Where is this other location?" and was told, "We'll have them bring it to you. You'll have to wait." Next the agent left for 10 minutes. I had no idea why she left, but when she returned, she said they had the car. Then she went away again and returned and said there was a power failure so she couldn't vacuum it. I was surprised because all the lights in the place were on. She went away once again. At no time was anyone pleasant or trying to be helpful. We were getting late for starting our trip and this was getting worse. When she didn't return after another 10 minutes, I cancelled our reservation online (I couldn't find her to tell in person) and called Enterprise. They told me they had the same car I'd tried to rent from Hertz and it was considerably less money. I went there and within 5 minutes was on my way. Everyone was cheerful, customer service was exceptional, and even their restroom was spotless. the car was also very well prepped. In summary, I'll never go back to this Hertz location because of a dirty, smelly facility and indifferent to outright hostile customer service.

9/11/2023 There isn't a low enough rating for Hertz in…read moreFlushing NY. Toyota Corolla 2021 with 55,000 miles, Filthy car, smelling like smoke, with an unsafe shimmy over 45 mpr. Rude hertz employee, the woman wasn't interested in hearing complaint and dismissed me by saying " Have a nice day". Sent an email to Hertz Corporate and will wait to hear from them before contacting the BBB.

A fast and reliable car rental place in Astoria on ditmars Blvd and if Hertz is not good enough…read morewith it's easy fast online rental setup or it's decent rates or fast pickup after showing proper ID and signing a agreement from , then keeping it simple is not good enough for you . I went with my cuz to rent him a car for 2 weeks and the total cost for the 2 week rental , full insurance which you are a fool if you don't get and the optional return with no gas in tank surcharge was the best price compared to other car rental joints . Nice new car , low miles and simple dashboard will suit my cuz just dandy as he ain't the smartest creature around . Fast and easy way to rent a car when needed and hertz gets 4.5 stars for the effortless adventure.

I picked up my car in the Boston area but returned here, so rating based on my return experience…read more No problems at all: hassle-free, no-wait car return, and the bus driver was nice enough to stop for us even though he had already left the pickup spot. Quick drop-off back to the airport. I do wish LGA would have better signage for Rental Car Returns. I should have just programmed this location into my GPS and gone there directly, but I figured I'd get to the airport and follow the signs. It worked, but those signs are small, few, and far between, and I had a few stressful minutes wondering if I'd end up on the expressway back to Manhattan.