A fast and reliable car rental place in Astoria on ditmars Blvd and if Hertz is not good enough with it's easy fast online rental setup or it's decent rates or fast pickup after showing proper ID and signing a agreement from , then keeping it simple is not good enough for you . I went with my cuz to rent him a car for 2 weeks and the total cost for the 2 week rental , full insurance which you are a fool if you don't get and the optional return with no gas in tank surcharge was the best price compared to other car rental joints . Nice new car , low miles and simple dashboard will suit my cuz just dandy as he ain't the smartest creature around . Fast and easy way to rent a car when needed and hertz gets 4.5 stars for the effortless adventure. read more

I picked up my car in the Boston area but returned here, so rating based on my return experience. No problems at all: hassle-free, no-wait car return, and the bus driver was nice enough to stop for us even though he had already left the pickup spot. Quick drop-off back to the airport. I do wish LGA would have better signage for Rental Car Returns. I should have just programmed this location into my GPS and gone there directly, but I figured I'd get to the airport and follow the signs. It worked, but those signs are small, few, and far between, and I had a few stressful minutes wondering if I'd end up on the expressway back to Manhattan. read more

I wish I could give the LaGuardia airport location negative stars, that is how bad our experience was with this location. I have never been more disappointed and disrespected in my entire life. The lack of professionalism and unwillingness to do ones job was truly astounding. If you want to be yelled at by the manager with profanities and be name called, this is your spot. If not, completely bypass this location and rent from somewhere else when traveling through LGA. Note: I travel for work and rent through Hertz regularly and I have never had this many issues, I believe this is location specific. read more

HORRIBLE SERVICE the front desk was rude and we had to repeat all our information at least three times, how hard is it to put in a zip code. On another note the attempt to upsell was insanely aggressive, the couple checking in next to me was in tears because they could not afford the new prices the front desk was insisting they get. This is marketed as an affordable car rental option however it is a complete scam. I thought I was going to pick up my 280 car rental and left with over 700 dollars charged to my account. Any amount of money would be too much for trash costumer service, dishonest pricing and an overall horrible experience that we received here. read more

If your flight gets cancelled or delayed you will still get charged for the time you reserve. Customer service is awful. Do not rent in advance. They will charge you even if you have flight issues. read more

Customer service due to waiting 5-6 hours for a car rental plus it smelled marijuana so returned next day. This time another 6-7 hours for an exchange plus they lost driver license not given so cannot get out with driver license until I called corporate to cancel. In an hour the manager finally approved to leave with car without driver license. read more

this is not the rental dropoff. it seems to be a spurious address so if hertz gave a rip they would fix it or maybe have a single bloody sign anywhere at lga directing their customers where to go. read more

Do not rent from Hertz!!! The battery on our rental died when we were in Indianapolis, which is not great but things happen. We got a jump start and were able to get to the Indianapolis airport Hertz to exchange the vehicle. We were charged $9.99 a gallon for not returning the vehicle with a full tank. I explained to the attendant( a woman named Queen) that I can't possibly refuel without shutting the car off and not being able to start it again. She told me there would be a charge as "the car isn't ours, it belongs to the location you rented it from. Maybe you can see if they'll waive the fee for you." Of course with a dismissive attitude and she refused to waive it. We rented from another Hertz airport location so that makes zero sense, Hertz is Hertz. I tried calling customer service several times and had a very hard time getting a human to speak to. I finally had to use the roadside assistance option to get someone. They told me they couldn't waive the fee as it didn't hit our credit card yet, but that they'd note our account so it would be waived when we returned the new vehicle. We returned the new vehicle and the manager told us they could not waive the fee and offered me $100 my next rental. He also told us there were no notes on our account to waive the fee. What a joke. He then told me that Indianapolis could waive the fee and that he'd reach out to them and get back to me. Of course he never did. I again called customer service several times and finally got someone who waived the fee. This shouldn't have been charged to begin with and been so difficult to address. Avoid Hertz at all costs!! read more

long awaited review... We have been renting with this particular Hertz for a while now. Always reserving online. Picking up our rental was never any problem. This past July, we had some family in town. Needed to rent a van. Returning the van on July 16th. My MIL was looking for her camera everywhere. When we finally gave up, thinking it was lost, a Hertz rep called my husband saying that they found a camera in the van we returned. Thank you so much to Hertz for being so honest and took the time to call us to get it back. read more

Service was good but got sold on the pre-paid full fuel tank deal. This is not a good deal. First, if you're traveling anywhere outside of NYC, gas will be cheaper. Secondly, there is a 20% surcharge on your prepaid gas, which they never tell you about. Your best bet is to fill it up before you return and preferably outside the 5 boroughs and top it off by the gas station near the drop off. Your best bet is to fly into Newark since you have to take two buses to get to the car rental center at LaGuardia airport. Newark has an easy tram system that gets you to the car rental agencies in 10 minutes, LaGuardia is 30 minutes or longer. read more

Worst car rental experience of my life. Pre-paid for a car for Christmas three weeks before the Holiday. On the day of I was stuck at work and going to be a few hours late. I called to let them know and they said they couldn't guarantee a car when I arrived - even though I prepaid for it. They said they may give my car away and I would not be refunded at all. I got my fiancé to pick it up instead, and called again letting them know that she may be 5-10 minutes past the pickup time. They said that still counted as a no-show and my car might be gone. One minute past pickup time means you're forfeited your rights to a guaranteed car, even if you prepaid. They said that's their policy on the phone, even though the contract I received had no specific mention of timing around noshows. The kicker is when my fiancé arrived the employees weren't there. No matter what number she called she couldn't get them to the front desk. She was with customer service on Twitter, on the phone...and eventually she was finally able to cancel with a refund and we were able to rent a car somewhere else (even though the Twitter customer service said they don't do refunds). The only excuse was "it's the holidays, we're very busy" - but that's why we pre-paid for a car three weeks in advance! The problem was there was only one other family (also extremely frustrated) waiting for a car, so that location was not busy at all. All they needed to completely handle the situation was two cars, at least one of which was paid for months in advance, and after over an hour they could not deliver one. Nightmare of epic proportions. Will never rent from Hertz for as long as I live. Stay away. read more

Got our luggage , asked Airport information desk how to get to hertz. She says @ upstairs , cross the island and get on the blue shuttle . We got on the blue shuttle which took us 1 mile away from the airport . We got off went to the counter and the representative says we were at the wrong HERTZ location. ??? So we then UBERED $13 to the correct location that was inside a HAMPTON Inn which We had no idea !!! Then we waited 15 minutes and a super nice girl showed up , gave us our car and ( oh It was in Elmhurst NY on Hotwire it says .5 mike from airport .) the opposite direction from the other HERTZ Got THE CAR. 36000 miles on it , badly needs a brake job, no brake shoes whatsoever , severe shake after applying the brakes and we are now traveling up 95 ! Yikes But after that &@$@& show we made it, turned the car in And mentions that the car badly needs a brake job , it's dangerous but....the representative say " oh, ok thank you..." read more

Classic bait and switch rates. You'll rent an economy car online but they won't have one and staff will be unapologetic about it. Car was dirty and gas tank wasn't full. Upon returning the vehicle there will be no parking and if you find some you'll struggle to find a representative. Their customer service number isn't much better. Worst rental experience I've ever had by far and one of the worst customer service experiences in a long time. There are many car rental companies out there that make it no hassle to rent don't mess around with Hertz read more

If i could leave 0 stars, I would. I got into a car accident that left my vehicle a total loss. When picking up car, I asked how long do I have this rental and they explained my policy. I kept it for so am so days. When i returns the vehicle, they said I owe them 800 dollars. What a bunch of crooks. No calls to say I'm not being covered anymore and they said that their computer still showed i was. This was legal theft but it's ok, I learned my lesson never to go to any hertz ever again. Explained this to my Insurance company and they will try to remove hertz from their plan and use only enterprise. read more

This(laguardia plaza hotel) location offered better rate than LGA hertz. With my gold membership, it was easy and good rental experiance. I'd definately use this location for future rental car needs. read more

Who closes at noon on a holiday weekend? Also, why would they allow a reservation at the same time as they close with no grace period? We scheduled our pickup for noon and got there at 12:10. The place was closed and all the lights off. If you know a reservation is coming in at the exact moment you are supposed to close and they haven't arrived yet, is there not a grace period? At that there are no other car rentals available at any other hertz location in Queens. If I could give this place a negative star I would. read more

You should only rent from here because of the price. Do not expect to get the car you reserved, nor will it be in good condition, nor will it be a quick process. This was the experience with everyone in line who waited over an hour. Only reason for a 2 star vs 1 was that the staff member was working hard to accommodate the terrible condition that Hertz has put him in. I checked in, added a driver a couple days later and returned with him. He was pleasant enough, but I would not go through this again. Enterprise at the airport is significantly better, but does carry a premium. read more

This is a third world experience. Way understaffed. Took one hour to get car. Avoid at all costs.

Sandra the manager, totally rude and doesnt respect your reservation. I have never been talked to in a rude way when renting a car and literally for no reason. You expect so much more from a manager read more

Extremely slow..there are 2 people at the desk, but only one lady is working..so far it has taken her 30minutes to get one customer a rental car. Currently servicing the next. I'm 3rd in line and I've already been waiting for an hour. Not surprising this company is filing for bankruptcy read more

Never have I faced such discrimination at I did today by the hertz company. I made a reservation for a hand controlled car for today and they promised to me that it will be available and they completely didn't comply to their delivery. I've never seen such disorganized misleading company read more

All the way from N.O. I am screaming what a great renting experience I had at this location!!!. I Had a pretty rough weekend with all hassle of traveling between NYC and New Orleans but returning my rental with Troy at Hertz in Laguardia Plaza Hotel took the stress out of my weekend. Troy's exuberant and pleasant attitude was just what I needed. Troy went above and beyond to make my return easy and smooth. His professional demeanor made him stand out from any other Hertz staff at all the other locations I've been to. Thanks Troy for this pleasant and smooth experience I had at this location. He alone will make me want to keep renting from Hertz hoping I can receive this type of customer service from all. read more

The best experience I've had with Hertz. Pick up at LaGuardia Plaza Hotel location. Direct communication with a live representative at the actual location was great. All my questions answered when called, unless they were busy, then the call center answered which was ok. read more

Excellent attention to customer's need. Understanding and willing to accommodate you with car of choice!

We had booked a car at JFK When we arrived we were told there were no card to be had. Three were 200 other people standing around in disbelief. I called other car rental agencies and finally reached this one who said she had some cars. We taxied over and Maya took great care of us. She was busy and the phone didn't stop ringing but she helped us and saved our very well planned day. One that would have been ruined without a car. read more

very nice place, good service. Kimone and Matt were both very helpful. Honda is renting the car for me due to defective airbags. The first car smelled of perfume and they got another car for me. the only thing not so good was I filled the gas tank on my way home the day I got the car and I only drove it 1 day until I returned it. I guess I have to eat the cost of the 3/4 tank of gas. read more

My sister went to rent-a car at the Hertz location at the Laguardia Plaza hotel on 12/22. She made this reservation a month ago, which was for an SUV . She called to confirm the SUV, spoke with the same individual at the Laguardia Plaza Hertz and communicated her flight comes in at 3:40 pm. The experience was a nightmare. She arrived at the location at 4:30 pm. The so called manager at the Hertz location has ZERO customer service skills telling my sister she was 40 minutes late so he gave her car (SUV) away. Really!! He didn't even try to locate another SUV for her; and he's the manager. He did nothing to assist in accommodating my sister; kept telling her you are 40 minutes late. Meanwhile he was the one she spoke with him on the phone to confirm the rental and communicated her flight comes in at 3:40 pm. He would not even call a different location to see if an SUV was available. He wanted to give her an Altima, REALLY. And get this for the same price. She has additional family coming and needs an SUV for everyone to fit plus luggage. I was able to pick up my sister, she has spent hours on the phone to try to resolve this issue. This has been an awful renting experience at this location. read more