I've never had a bad experience at this Enterprise. I primarily register and rent through the app…read morewhich allows me to skip all the lines once I check in for my rental. By doing so, I'm able to talk to someone right away and get sorted on a vehicle. Any time I've had a slight hiccup on booking or availability or last minute rentals they've allowed me to pivot and get me on my way. Their service is great, everyone has been kind and helpful. Even on busy holidays they greet me with a smile. Every time I need to head out of the city I come to this Enterprise.

TOMMY gave us a very warm welcome when we returned the car…read more Not only was he welcoming, but profesional, helpful, respectful, answered all of our questions, and HONEST. Dear enterptise, Take care of Tommy, and he'll flip this place to 5 STAR SERVICE. Give my guy a BONUS He went the extra way

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

POOR CUSTOMER SERVICE AND RUDE REPS ALMOST LEAD TO A BRAWL AT THIS LOCATION!…read more Here you can expect long wait times and poor to no service at all! Read on.... I arrived an hour prior to my reservation pick-up scheduled for 11:00am on Sunday. Upon arriving, the line extended to the sidewalk outside, and only grew as shuttle buses dropped off people from the airport. There are two lines at this location, fast break and regular. The fast break line was virtually empty until I finally neared the counter at which point a shuttle was dropped off and the fast break line grew to about 4 customers, while the regular line continued to extend into the parking lot. The counter is severely understaffed and untrained. When the shuttle arrived tensions flared because there was no place for people to go and not one staff member ever intervened or addressed how to best form the line (granted at this point there is only one person at the desk because the other person left for over 30 minutes). I was next in line and the fast break line was the only line being addressed, and the rep refused to make eye contact with me to let me know it would be a moment or I would be next). I understand they get to bump ahead but even addressing each line every other turn would still honor their priority over waiting long periods of time. I DO NOT RECOMMEND THIS LOCATION. SERIOUS STAFF TRAINING NEEDED.

Rented here recently and the entire staff was incredibly friendly, efficient, and helpful from the…read moremanager to all of the others there. Probably the best car rental experience I've ever had, and I've rented a LOT over the years. Will definitely rent from here again.

Renting a car should be easy. You reserve and pay online, pick up the car , and go. This enterprise…read moreisn't the best, management is a joke and tried to increase the price when we already reserved and paid online. Instead of getting a mid size car, he told us to wait inside and brought out a smaller car. It gets better folks! As we're driving , we enter NJ and the cars sensor,brakes, engine light, rear light are failing. This car was falling apart on the highway ! We had to call road side assistance because we didn't feel safe driving the car. And guess what, we basically had to wait a whole day to obtain another car. Roadside assistance is a joke, make sure you ask them where they're taking your car, otherwise enterprise won't give you a replacement. We ended up taking an Uber to the closest enterprise and got a mini van. When we finally returned and dropped the car off, the manager informed us that we had a scratch and we painted the car. This guy was a piece of work. We had to call the claims department, the women assisting us closed the case because she even realized how silly the claim was. Avoid this location , management will try to make insane accusations/claims.

Arrived on June 13 and the line was longer than any other time I had rented. Mohammed was the only…read moreperson at the desk and was doing double duty working on two screens. Jessie was running around trying to get cars sorted. I cannot imagine the stress the people who were cleaning the cars because there were none in the lot. WHOMEVER WAS WORKING THAT DAY - AT THE DESK OR BEHIND THE SCENES - DESERVE A RAISE BECAUSE THE CUSTOMER LINE WAS LONG...AND I WAS IMPRESSED WITH THE PATIENCE OF THE CUSTOMERS.

I would recommend reading this review carefully, I rarely write reviews and this was definitively…read morethe worst rental experience I had. 1. 45 minute pickup delay and late fees despite that: My reservation was supposed to be picked up at 6:30 PM on June 5th. I showed up early but I was standing and waiting for my car along with 10-15 other people who were also waiting. I got the car and left the premises at 7 PM. I returned it at 7:25 PM and was still charged a late fee (there is a 29 minute grace period which should have been applied). I don't know what kind of business does not log the exact time someone picked up a car but this is borderline fraudulent. 2. Fuel fraud: When I picked up the car the fuel mileage was around 270-280 miles. I don't remember the exact number but assumed that they would have this logged somewhere - they did not. I specifically refueled and returned the car with around 290 miles left because I didn't want them to charge a fee. They charged an 80$ fee for refueling. I don't know what kind of business does not log the exact fuel level on the receipt at the time of pickup. Seems very convenient on there end. 3. Horrible customer service: I can't reach out to anyone at the airport to talk about this! There was a co-manager who was really nice and offered a 40$ rebate for the inconvenience and I'm trying to reach out to her to talk about this. But whenever I call LGA Avis, they just redirect me to their call center and the call center cannot direct me to their manager?? How am I supposed to talk with the manager? I live in Manhattan and this is in Queens?! I obviously don't have evidence of when I left the premises and what the level of mileage was because I assumed, as a smart business, Avis would have a record of this. But now im stuck having to call multiple times and file a dispute with my bank. Except for the nice co-manager, this was, excuse me for my language, an absolute shit show. Absolutely recommend staying away and you are more a than welcome to contact me with questions

Had a last minute need for a car after my own car needed some maintenance and Lisa was able to…read moreprovide a sedan she personally drives for a very affordable rate! Most car rentals will push you to buy the insurance but Lisa actually helped figure out my own insurance would cover the rental. Would highly recommend for anyone who needs a car in the queens area

Very good value. Good customer service. Would recommend if u r in the flushing area. Easy to pick…read moreup car in flushing Chinatown

I arrived at 10:15 am to pick up a rental I'd reserved on their website. The location is below…read moreground in a parking garage and the the Hertz office is a small portion of the overall facility. By 11:00 am they did not have my car ready and I cancelled the reservation and left. I rented from Enterprise, which was great. Here's what happened: When I was finally greeted after waiting 5 minutes, I was asked, "Do you really need this kind of car?" I said yes, and she told me it wasn't available at this location but was at another location. I was told to consider a Minivan or Chevy Suburban. NO! Then I asked, "Where is this other location?" and was told, "We'll have them bring it to you. You'll have to wait." Next the agent left for 10 minutes. I had no idea why she left, but when she returned, she said they had the car. Then she went away again and returned and said there was a power failure so she couldn't vacuum it. I was surprised because all the lights in the place were on. She went away once again. At no time was anyone pleasant or trying to be helpful. We were getting late for starting our trip and this was getting worse. When she didn't return after another 10 minutes, I cancelled our reservation online (I couldn't find her to tell in person) and called Enterprise. They told me they had the same car I'd tried to rent from Hertz and it was considerably less money. I went there and within 5 minutes was on my way. Everyone was cheerful, customer service was exceptional, and even their restroom was spotless. the car was also very well prepped. In summary, I'll never go back to this Hertz location because of a dirty, smelly facility and indifferent to outright hostile customer service.

9/11/2023 There isn't a low enough rating for Hertz in…read moreFlushing NY. Toyota Corolla 2021 with 55,000 miles, Filthy car, smelling like smoke, with an unsafe shimmy over 45 mpr. Rude hertz employee, the woman wasn't interested in hearing complaint and dismissed me by saying " Have a nice day". Sent an email to Hertz Corporate and will wait to hear from them before contacting the BBB.

A fast and reliable car rental place in Astoria on ditmars Blvd and if Hertz is not good enough…read morewith it's easy fast online rental setup or it's decent rates or fast pickup after showing proper ID and signing a agreement from , then keeping it simple is not good enough for you . I went with my cuz to rent him a car for 2 weeks and the total cost for the 2 week rental , full insurance which you are a fool if you don't get and the optional return with no gas in tank surcharge was the best price compared to other car rental joints . Nice new car , low miles and simple dashboard will suit my cuz just dandy as he ain't the smartest creature around . Fast and easy way to rent a car when needed and hertz gets 4.5 stars for the effortless adventure.

I picked up my car in the Boston area but returned here, so rating based on my return experience…read more No problems at all: hassle-free, no-wait car return, and the bus driver was nice enough to stop for us even though he had already left the pickup spot. Quick drop-off back to the airport. I do wish LGA would have better signage for Rental Car Returns. I should have just programmed this location into my GPS and gone there directly, but I figured I'd get to the airport and follow the signs. It worked, but those signs are small, few, and far between, and I had a few stressful minutes wondering if I'd end up on the expressway back to Manhattan.