Outstanding Service From Start to Finish at Avis West 54th Street…read more This location, situated in the heart of midtown Manhattan's theater district, it's an incredibly heavily used branch, but the outstanding team assembled here consistently provides nothing short of exceptional service. From the moment I walked in, the entire team made the rental process smooth, welcoming, and genuinely stress‑free. The site manager Ms. Barnett, sets the tone with professionalism and a calm, customer‑first approach that you can feel the moment you enter. It's clear the team runs as well as it does because of strong, attentive leadership. The front desk agent was equally impressive--friendly, efficient, and incredibly helpful. They handled my reservation quickly, answered every question with confidence, and made sure I left the counter fully prepared for the rental ahead. And the car concierges deserve major praise, as well. They were prompt, courteous, and clearly take pride in their work. The vehicle was spotless, well‑prepared, and they walked me through everything with care and attention to detail. Not only that, but I've come to know a couple of the guys and always enjoy the witty banter we exchange. This location delivers the kind of service that turns a simple car rental into a genuinely positive experience. I'll absolutely be returning, and I highly recommend Avis West 54th Street to anyone looking for top‑tier service in NYC.

I always Rent my Cars from This Avis ,,, the staff is Great , the manager Kisha is Really Great…read moreand always gives me an upgrade , if it's available, also Roman is Also really Great , they all do a good job

Dropped off our car and Laura greeted us and thanks us for doing business with Alamo. People don't…read moretake the time to do that anymore in person, she seemed very genuine. THANK YOU LAURA you're the best !!!

Letter to customer services :…read more I am writing to formally express my disappointment regarding my recent experience with Alamo Rent A Car at Orlando International Airport. My flight landed shortly after midnight last night, and I proceeded to the rental counter where I waited in a very long line. By the time I reached the desk, it was already quite late. While preparing to complete my rental transaction, I realized I could not immediately locate my credit card. I asked if I could use my debit card, regardless of the available balance, and was told by the customer service representative, Hannah, that this was not permitted. She responded in an extremely rude and dismissive manner, stating, "I do not care how much money you have in your debit card." I then politely asked her to give me a moment to check my carry-on bag. I was able to locate my credit card within minutes. When I informed her that I had found it, she responded, "That's great, but I am off shift now so you can go back to the end of the line." I expressed that this was poor customer service, to which she replied, "Well you do not need to rent to us and we do not need to rent to you." I then returned to the back of the line. Shortly afterward, Hannah and another employee left the counter, leaving one young woman alone to manage several waiting customers. Fortunately, a gentleman came to assist her. At that time, I expressed my concern regarding Hannah's disrespectful and unprofessional behavior. By this point, it was after 1:00 a.m. After traveling all day and waiting in line for an extended period, the lack of professionalism and courtesy displayed was extremely disappointing. I travel frequently throughout the United States and have used Alamo several times in the past. This experience does not reflect the level of service I have come to expect and is concerning from a customer service standpoint. I am very concerned about the conduct and professionalism demonstrated during this interaction. Such behavior reflects poorly on your company and is simply not acceptable. Hannah has a lot to learn about life and how to treat people if she is going to work with the public.

I take a car on rental but car dont clean bad smell I can't prefer anyone stay away for bookingsread more

I had an absolutely flawless experience with a cargo van obtained for the day through C.C. Rental…read more The most difficult part of the transaction was walking upstairs to the office tp take care of the paperwork. From the initial phone call to make a reservation to the drop off, everyone was friendly and helpful. The vehicle itself was quite nice by the usual truck rental standards, and included EZ Pass, which was very convenient for my brief trip to South Jersey. Tolls are billed to your credit card with an additional charge of $1.50 per instance; this is fine on the Turnpike, but might feel a little burdensome on a long Parkway trip. No hidden costs, no nonsense, and frankly quite inexpensive when compared to my expectations. There is no question whatsoever whom I will be contacting for this type of rental moving forward.

Reserved a car in March for April. Used Hertz on W34th between 8 & 9 aves. Great service & great…read morecar.

I returned my car and was checked in. I returned the car with the same fuel level. The attendant…read moresaid no further charge and when I saw my receipt they charged me 15 dollars for fuel. They flat out lied to me. I returned the car with the same fuel as they gave me on check out. This is appalling.

Had to cancel my car reservation due to Coronavirus. Company would not waive the $50 fee even…read morethough there is an international pandemic. Won't ever rent from Hertz again.

aamcar are liars they tell you a bunch of good stuff while your asking about renting a car ..then…read moreyou get the with all kind of good stuff they said and it's way more charges the agreement...and there cars are garbage they sound like trucks they ride hard and they drink alot of gas to be small cars....there rate is a zero No no no you stated to me if I would have brought it back in the morning I wouldn't have been charge for the day...But the day I picked up the car you said bring it back Monday any time before I have till 10pm then your cars do have some issues and you being a smart ass I've been renting with Aamar for a very long time and I never expected a luxury car I have my own just needed a rental for the weekend .... I had to exchange the first I picked up the key wasn't working properly...And not to mention it was all scratched and dented up like really ...Ya had nice cars before smooth riders....

Truly, I couldn't be more grateful for AAMCAR. They are professional, honorable, dependable and…read moretruly provide a great service for the rental car business in Manhattan. I had almost lost hope thinking that these smaller rental car companies in Manhattan were total garbage but I am so glad to be wrong with AAMCAR. They deserve your business. They are kind, courteous, and have excellent professionalism is all of their reservations and car rentals. I can't recommend them highly enough! Thank you, AAMCAR!

This is an excellent Avis location. Always work hard to help people get their cars quickly and…read moreefficiently. Today. Roman checked out my car for Me and he did an excellent job ensuring it was clean and ready for me quickly.

Couldn't give them fewer stars and have a review count…read more AVOID AVIS ENTIRELY Not one branch is connected to the others, and there is ZERO accountability or reliability or professionalism. You're better off spending $100 to get an uber across town to a nice Enterprise than EVER...USING... AVIS...AGAIN...

The Ace / Drivo Rental spot in Dumbo is our favorite location to rent a car for a weekend out of…read morethe city. Check in and return is a breeze, quick & easy, and the crew here is so nice and helpful. They're hard working and on point, and make the experience of renting a car easy calm and comfortable. Which is hard to find at other rental agencies. Thank you guys for having the best car rental service in the NYC area!! ACE91856160

Re: ACE92489296. We rented a cargo van and the whole process was a breeze. The van was readily…read moreavailable and nice and big, clean and spacious. Very high tech vehicle. Customer Service was very professional and explained everything we needed to know. Will definitely use this service again. Thank you for your service

Only 2 workers, 5 chairs empty, for a room full of customers, all of us forced to wait over an hour…read morebecause of your gross understaffing and negligence. You owe me $200 for my wasted time. I am absolutely disgusted by your horrible, selfish management. When and how are you going to pay me?

I had a reservation for 5:00 PM last week. I arrived at 4:55. There were no cars. I was far from…read morethe first person in line waiting for their reserved car. To quote Jerry Seinfeld, "you know how to take the reservation but you don't know how to hold the reservation and that's the most important part." The staff, who were lovely, said that there's a disconnect between corporate and the local store, and my comment is to reread Jerry Seinfeld's comment. This is the ENTIRE JOB. period. If I rent a car it should be there. They did call two hours later to tell me they had a car but I had made other arrangements. See ya, Avis. I

Rented a car. They only had minivans. Total waste of time. Traveled into the city for nothing…read more WHY TAKE A RESERVATION IF YOU DO NOT HAVE CARS???????

It happened again!!! A big party in NJ and this time we were taking our neighbors and the zip car…read morewouldn't open!!!!! An hour late, 45 minutes it with customer service, we had to fish or cut bait. So off we went to National/Alamo and Josh!!!! Josh was there behind the counter and when he saw us (how many months later???) he smiled and gently asked "Zip Car?" There were NO cars left but there was this mini-van. We took it! And then we had to figure out how to open doors and move seats and Josh patiently showed us, even though the rental office was busy and people were on line and ok some were a bit cranky. The cost of this FANTASTIC mini-van was the same as the Zip Car. Both our neighbors and we are planning on using Alamo/National before we do Zip again. With customer service from Josh and all the folks at the counter (honestly everyone there has been so wonderful), we always get a great car at a great price and we don't ever panic or get late to a party. Thank you again!!!