Scott and his team are honest, thorough and underpromised and overdelivered. The 1st time I came…read morefor an estimate and his was the best of the 3. Price, honesty, timeline and a positive experience with other staff. The other guy, I wish I could remember his name. He was helpful and resouceful beyond my highest hopes. I recently came for an oil change and brakes. High rec for Scott and Novato Auto Care. Support small, local business. This one has honesty, integrity and hard work.

Scott is an honest and hard working mechanic who gets thinks done and communicates well.read more

Every car owner, especially those of us with faithful 2010 rides, can be nervous when the Check…read moreEngine light appears; however, I am one of the fortunate ones who have discovered the pro's at DNA Automotive several years ago. There were several items needing immediate attention following my initial input and their thorough diagnostic process. DNA's Customer Service team member, Miquel Mendoza, walked me through findings and provided detailed info to all my questions prior to my OK'ing the work. I knew, due to previous repairs at DNA that their Technicians, Antonio Molina & Victor Ferreira would ensure that the repair work would be guaranteed and done in a timely manner. To the entire team, some of whom I have previously known, and those folks behind the scenes, that help take a local business to the next level - I am grateful! Rachel

I brought my car in for repair work after an accident, and while that portion was completed, the…read moreoverall experience was frustrating and poorly managed. Once my car was transferred to the auto body shop, it became a completely separate system, team, and process--and the two sides clearly do not communicate. This disconnect caused confusion around payments, delays, and unnecessary out-of-pocket costs on my end, including having to pay $700 for a rental car that I originally was told I wouldn't need for that long. I was told my car would be dropped off in Novato once I made a payment. I paid the auto body shop, but the repair shop had a separate payment link that I couldn't access from my phone. I showed them the issue in real time, but instead of helping or offering another way to pay, they dismissed it and said it "worked fine" for them. Because of miscommunication between their teams, my car was not actually in Novato as promised, and I had to wait around for them to figure it out, which caused even more delays and inconvenience. On top of that, the person I was dealing with refused to call and help coordinate getting my car released or delivered until I paid through their system, even though their payment link was not working properly for me, which delayed me further and resulted in additional out-of-pocket costs due to their poor communication. No one took ownership of the situation, and the staff was rude and dismissive throughout the process. While the repair work itself may have been completed, the experience across both businesses was disorganized, unprofessional, and lacked basic customer service. I would not recommend.

Quick and super efficient. Had me on the road same day, Marco is phenomenal. I have used these guys…read moresince I used to go the San Rafael location and now they are right down the street!

Great thorough service with clear and kind communications. Waiting area is comfortable with a clean…read morebathroom, a tv, free coffee and sometimes donuts. They have fair pricing and do a comprehensive inspection while servicing your car. They provide you with a copy of the inspection so you can see where it passes, needs future attention or needs immediate attention.

Kevin provided exceptional service for the repair of my Infiniti G37s after being broad-sided by a…read morebuck. Provided guidance through the insurance claim process, explained the extent of the damages, details of the repairs, provided quality work, met time-frame and costs. Highly recommended Nave Motors

I came here out of recommendation, and was taken care of beyond my expectations! I called about a…read moresituation that had happened to my car a night prior, and Kevin was able to take my car in that same day and have it fixed by the following afternoon. Not only was the service fast, Kevin immediately took price into consideration, gave me the best price and saved what parts were able to be reused with me even having to ask. I would recommend coming here if you're looking for an amazing quality and service.

Our trusty family swagger wagon was overdue for a timing belt/water pump extravaganza…read more Jorge and company quoted a fair price and a timeline I could work with. Jorge even offered transportation to my work -an added bonus and one less ride share trip! Top marks to Jorge for treating me with respect. As a female who likes to work on my vehicle and learn some garages are not a good fit. Jorge was a great listener. Make excellent eye contact and answered my questions. Bonus star for the service reminders via email leading up to the service date. This is great for a frazzled mama like me! Shop is clean. Location easy to get to. Great pricing. ***UPDATE--3/2018*** Back to JEV for an oil change. Again easy to schedule, work finishes earlier than promised and a follow up email with all findings from inspection and recommendations. Still 5 stars!

Been bringing cars here since before they moved. Always did good work. Got a quote today for $440…read more(LABOR ONLY, no materials) to drain and fill oil and differential in a Honda/Acura, which is over double two different quotes I received elsewhere. Quite a shock, even for this area. Unfortunately will be finding a new shop.

These guys are top notch. Being new to the area, it was so important to find a mechanic with great…read morecustomer service and value. Kota is extremely responsive and their pricing is fair. They do work on my BMW and I count on them to keep me on the road safe and for a fair price.

Kohta is awesome and the most trustworthy mechanic I've ever worked with before Always feel taken…read morecare of, and I've never felt like they're trying to take advantage. If anything the opposite. An absolutely great giving guy with a great staff and awesome pricing. Anyone with a German car should definitely be bringing it here or you're wasting money somewhere else.

They took me last minute and did a smog which included everything at a reasonable price. Then they…read moredid an oil change and fixed my tail light all without an appointment. Leo is amazing. He's a great general manager, very friendly and makes you feel like family.

5 Star service - my son was driving home the weekend before Christmas from college when all his…read morelights came on. Not knowing the area we found Hamilton's and we couldn't be more thrilled with the level of service and care. He is back on the road a day later. Thank you so much for your honesty! Best value and great oe parts. All done on a Saturday. Jaidel is the best!

I am so happy and relieved to have found an ethical mechanic! I was quoted an outrageous amount by…read morea local dealer to fix a couple of simple things on a car for which Genuine Motors charged less than half and did the work quickly with professionalism and a great attitude! I would highly recommend them and will never take our car elsewhere for service!

5 stars! Professional, friendly and trustworthy. Highly recommend, so nice to have a place you can…read morerely on.