Everyone there was very friendly and helpful. I also appreciated them explaining all the different…read moreservices in a way that makes sense. They are honest too. I was going to get my engine filter changed, but one of the guys showed it to me and it looked fine. Some places would probably not be so honest because all they care about is the upsell. 5 stars, thanks guys who helped me today. :)

Have been using this shop consistently. Staff provides good service ... however my Toyota van was…read moreoverfilled by 1 full quart during recent oil change. Van in shop now getting a repair due to leaking gasket. Another week of driving and my engine could have been toast! NOTE that Excess oil creates high internal pressure, which can force oil past seals and gaskets, leading to leaks and potential damage to internal engine components. I highly recommend double and triple checking your oil levels after visiting this shop to avoid consequences of overfills

Rosey and her Crew were ON TOP OF IT! Very informative, patient in explaining and super thorough!…read moreLoveeddd my experience, I'll be back! Thank you for your services and your attention to detail. Thank you for keeping me and others safe on the road, 1000% trusted! Go visit them!

Do you have a fully operational four year-old vehicle that you purchased brand new and never had an…read moreissue with? Do you want this vehicle to begin to have mechanical problems? If so, bring your car to Valvoline in Novato! I have a 2022 Chevrolet Equinox that has never had a single issue. I bought it brand new. I usually get my oil changed at the dealer, but decided to try Valvoline. What a mistake. They told me I needed a new air filter which I know they always try to up sell you so I said fine and they changed the oil and away I went in about 25 to 30 minutes. The minute I pulled the car out of the Valvoline bay, the car hesitated. I didn't know why but figured maybe it was the way I stepped on the gas. Because I live minutes away, I thought nothing of it. On my way to work the next day, which was yesterday the check engine light came on. I had no idea why but had to get to work so figured it might turn off and maybe it was a fluke. On the way home, the check engine light was on again. I called Valvoline and had to go through a bunch of people before they would connect me to the location. I talked to Giovanni and he said "maybe there's residue from the new air filter we put in. It might be residue from the old filter" so he hooked the car up and got a code of P171. He said that has nothing to do with the air filter. He removed the check engine light, told me to take it to a mechanic, and sent me on my way. The check engine light came on again. This morning I called Valvoline and again had to go through a couple of people and the woman told me that I had to take it to a mechanic because that's what I was advised by Giovanni at Valvoline. I believe this timing is awfully suspicious, and I said that to her. She said that she believes that it must be something with the car and the best thing for me to do is take it to a mechanic. I said Valvoline won't even check to see if maybe they didn't put all the fluids in or something wasn't connected correctly? No, she said you must call a mechanic. I practically laughed out loud. I called my mechanic and told him what happened and he did laugh out loud. The minute I said "I brought my car to Valvoline for an oil change...", he burst into laughter. I knew before this call, but I also knew after this call that I should never have taken my car to Valvoline. They get you on a 15 minute oil change, but then a day or two later, you have to drop your car off at a mechanic to find out what's wrong with it. Valvoline will be hearing from me again or from my representative directly because this situation is outrageous. Do yourself a favor and take the extra time to bring it to a dealer or a mechanic that you trust. Valvoline takes no responsibility.

Great experience from start to finish! The staff was professional, honest, and very knowledgeable…read more They explained everything clearly, gave me a fair price, and finished the work on time. It's hard to find a mechanic you can truly trust, but I'm glad I found this shop. I highly recommend them to anyone looking for quality work and excellent customer service!

They took me last minute and did a smog which included everything at a reasonable price. Then they…read moredid an oil change and fixed my tail light all without an appointment. Leo is amazing. He's a great general manager, very friendly and makes you feel like family.

Mike is the best! He's been helping me with the repair and upkeep of my various SUVs for almost two…read moredecades now. He always tells me straight up and honestly what work needs to be done and what can wait. One time he even helped my daughter and I change two of her tires out which were apparently bald, by calling in a favor to the tire place across the street which was about to close. He told us it wouldn't be safe to drive and then figured out a way to get us home quickly and safe! SO grateful. I have also called him before each car purchase I've made over the years and he always gives me the best advice. I trust him wholeheartedly with his advice and the care he takes repairing our cars. Thanks Mike and team!! :)

I wasn't upset, but the interaction was a turnoff. I called for a quote and was told, "We don't…read moregive quotes unless we've worked on your vehicle." I understand some repairs need an inspection, but the response felt dismissive while I was simply shopping around. I'll be taking my business elsewhere. Has anyone else had a similar experience?

We ran over a screw and they were able to help us quickly even though they had a full schedule…read more Have a realistic estimate and finished on time. Good price. Very nice staff

Time for a review, I have been to this place twice for a popped tire, the first time I thought for…read moresure it was toast, but they were able to patch it. The second time, (different tire) I thought once again, for sure I needed a new tire...low and behold, they fixed it again! So when it came to getting new tires, I didn't hesitate.... I called H&J and I had decided to get 4 new tires, I was able to get an appointment for the next day. Brought her in, signed the estimate and off to lunch I went. About an hour goes by and John calls me to say my back 2 tires have lots of life left so I only needed 2. He'll rotate them and check the alignment. When I picked her up, he said the alignment was fine and didn't need adjusting. I can't express the gratitude I have for the honesty of the guys who work there. I could have easily been sold everything I was expecting without needing it yet. I am married to an honest tradesman, which means I hear the stories of the deceitful people who take advantage whenever possible. So, huge "kudos" to these guys for being good humans! -One Loyal Customer!

These guys are top notch. Being new to the area, it was so important to find a mechanic with great…read morecustomer service and value. Kota is extremely responsive and their pricing is fair. They do work on my BMW and I count on them to keep me on the road safe and for a fair price.

Kohta is awesome and the most trustworthy mechanic I've ever worked with before Always feel taken…read morecare of, and I've never felt like they're trying to take advantage. If anything the opposite. An absolutely great giving guy with a great staff and awesome pricing. Anyone with a German car should definitely be bringing it here or you're wasting money somewhere else.

It was very easy to make appointment with Leonardi Automotive…read more The staff was professional, polite, and fixed my slow-leaking tire quickly. Finally, the cost of the repair actually surprised me, in a very good way. It was less expensive than I would have thought given I live in Marin and the costs of all services and products have escalated the past several years. I highly recommend this company for most automotive needs.

I needed to get a tail light replaced. The estimate was $589.43: $196.00 for labor and $393.33 for…read morethe part. I found the same exact part at a dealership in MA for only $293.08. A difference of $100.25. I called and asked if I could bring in the part, or if they would order the part from the dealership, or at least match the price. The mechanic said he couldn't because it was against their policy. I then talked to the owner, Tony. He also refused saying he "would be a hypocrite" if he approved what his mechanic denied. I said that, as the owner, he could approve whatever he wanted, but he said he wasn't a hypocrite. So the bottom line is he refused to do the work if I didn't pay $100.25 more. Do not do business with this company.

These guys rock, fair prices and quick service. I came in on a walk in on a Saturday to get my…read morebreaks looked at and they where ready to go.

Wow, this is a 180 degree turnaround. This place was talking a good game but in retrospect they are…read morerip off artists. From 5 stars to Zero. I was sent here by another shop that damaged my vehicle, they really lagged on fixing it but I felt like they were honest with me. I brought the vehicle back for more service later. Still a happy customer. I then brought the next vehicle in. $1300 to repair it sounded high but I agreed. Less than 500 miles and 6 months later the same exact engine code repeats. When I called the shop the person answering not only didn't know how to take a message, but called me back and yelled at me on a voice mail! It's bad enough we pay through the nose for fake repairs but the rude pushback is unacceptable. How much business will you lose for not listening to your customer?

Scott and his team are honest, thorough and underpromised and overdelivered. The 1st time I came…read morefor an estimate and his was the best of the 3. Price, honesty, timeline and a positive experience with other staff. The other guy, I wish I could remember his name. He was helpful and resouceful beyond my highest hopes. I recently came for an oil change and brakes. High rec for Scott and Novato Auto Care. Support small, local business. This one has honesty, integrity and hard work.

Scott is an honest and hard working mechanic who gets thinks done and communicates well.read more