I had a terrible experience here and wouldn't trust them with your car--especially if you drive something performance-oriented. Before anything, I specifically asked if they could properly work on my C63 AMG. They said yes with confidence, so I trusted them to handle a simple oil change. That turned out to be a huge mistake. After the service, everything went downhill. There was oil all over my engine bay, and to make things worse, the engine was overfilled with oil. That's not a small mistake--that can seriously damage a car like mine. I went back to address the issue, and while they admitted the problem and offered to redo the oil change for free, it didn't really matter because they told me they'd follow up... and never did. No call, no update, nothing. Just completely dropped the ball. At this point, it's not just about the mistake--it's about the lack of accountability and professionalism. If you mess up someone's car, the least you can do is follow through and make it right. I wouldn't come back, and I definitely wouldn't recommend this place to anyone who actually cares about their vehicle. read more

Max helped me today in many ways- over the phone and in person. He was super professional, friendly, and helpful! I'll definitely be back in the future! Thank you Max! -Kathryn with the white Honda Civic Touring :) read more

Love these guys!! So helpful and kind!!! No bullshit and no pressure, just facts!! Brian was super helpful and very nice. I can in for a top up, he let me know what services I needed and which ones were a priority. He also, washed my windshield without question. What a super guy!!! read more

Excellent customer service from start to finish. I've been experiencing some car issues related to how often I've been needing to get my oil changed. The employee provided me with feedback and insight into proper car maintenance as a vehicle gets older. He was very friendly and I felt that all my services were reasonably priced. read more

Oil Changers - Oil Change Stations Near Me - Novato, California

They are super efficient and nice. This is my 2nd oil change with them so far and I can only say positive things

Rude!!! Didn't want my business. I pulled up with a small cargo trailer intended on unhitching it in a parking space there, but the guy says I can't allow you to do that, put it across the street (at the mall parking lot). Needless to say I went somewhere else (Valvoline next to Safeway). Everything happens for a reason, Valvoline treated me very good and cheaper too. read more

Good service and fast, checked turn signals and tire pressure which is nice. however the price of an oil change has increased substantially in a short time. Not the fault of oil changers but the economy overall. read more

Been coming to this location for years. Bring my Prius C and my wife's Jeep Wrangler here. Employees always helpful and professional. This business usually gives me their documented recommendations to keep my vehicle running in top shape. They also tell me of their observations under my vehicle, if they have concerns. Their observations have saved me money! Thanks! read more

Convenient but prices are a little higher. Speed of service is good but more discounts are needed.

I've been coming here for some time and generally trusted their service. Recently, I brought my car in for a routine oil change. The technician recommended adding an engine oil additive, and I agreed. The next day, I checked the dipstick and saw that the oil level was significantly overfilled--well above the safe range. Concerned about the potential engine damage, I called the shop and let them know I'd be taking the car to Toyota instead of driving back with too much oil in the engine. They refused to offer a refund, despite the clear mistake. To add insult to injury, the technician at Toyota found that the shop had reused the oil drain plug gasket, which is supposed to be replaced with every oil change. Worse yet, they left the oil filter housing loose, causing leaks all underneath my engine. This level of carelessness is unacceptable, and I'm extremely disappointed in both the quality of the work and their unwillingness to make it right. read more

Update 10/02/22: I went there to change my oil before a camping trip and the Manager Natalie (Who was very patient and understanding of the situation) was there all by herself doing all the oil changes! I was of course patient as well but this is super unfortunate for her and the business. Huge shout to Natalie and being not just awesome but also communicating effectively to the customers and operating efficiently considering the situation. I left about 11:30 and right as the oil change was being wrapped up another staff member showed up. I will still support the business but I hope the business will support the management staff. ------------------------------------------------------------- I was in a rush to get to a track day over 100 miles away and I noticed my oil light come on in my truck the day of the event. Of course this would happen right before I needed to leave lol... So I made a quick run to Oil Changers right as they opened and I got in an out pretty quickly! I was jawing with one of the managers and he was bustin' my balls for wearing a raiders facemask (rightfully so I guess) while they were waiting for the oil to drain. They guys working there were easy to work with, not overly pressuring into other sales I did get my air filter changed though because it looked like mine took a bath in a pigpen. Long story short is that I would definitely come back again and this is coming from a guy that likes to do all my own work on my cars. read more

Oil Changers - Oil Change Stations Near Me - Novato, California

Always good seeing familiar faces hector and Eli did an AWESOME JOB friendly and clean. Service super fast 10/10 KEEP UP THE GOOD WORK FELLAS read more

Oil Changers - Oil Change Stations Near Me - Novato, California

Always helpful, have had many oil changes done on 6 different vehicles without issues. Price is good too!

Would have given a minus star review if I could. Have gone to this location for over 10 yrs and always happy previously and staff in the past have been professional, courteous and nice. That was NOT the case this time. Before he started I said I did not want any extras; just a regular oil change. Maybe doesn't understand English or didn't care. Tried to scare me into getting untold number of things. If I had gotten everything he tried to scare me into, a simple oil change would have cost me well over $500! And it was almost impossible to understand anything he said and I had to ask him repeatedly what did he say? He was very rude. I asked him to wash the front windshield and back window (which in the past they always did that without having to ask); he said he would but only cleaned the back window; did not wash the front windshield. They have lost my business for good. read more

I would go here for all my oil changes and even my transmission fluid until the last time I went. They decided not to tell me they stripped the bolts underneath my car and put zip ties to keep it on. I didn't notice until the next day and I'm sure they thought they'd get away with but I called immediately. The manager also lied and told me over the phone said he wasn't there at the time but when I get there he said he remembered me. SMH never going back read more

This place is a scam. I tried once before and was quoted a price in the parking lot but once I got in the stall the price went up. They contacted me due to the review and I went back and then left a 5 star review. Well I went back today to use my coupon for leaving the 5 star review and they pulled the same crap. Suddenly once my hood was up it went up again. I drove away. Fool me o once same on me fool me twice no more even trying these scammers. read more

Went to Oil Changers in Novato this morning. Very impressed with Brian. He was helpful, pleasant and knowledgeable. Thank you for the great service. I gave a thumbs up to him on my way out. read more

Very friendly and quick service. Visited on 5th of February and Marcel was very attentive and made my experience enjoyable.

The rudest customer service. I was just about to get an oil change, the guy was screaming at me, so I just pulled away. This occurred on Saturday, Sept 7th at approximately 10:30am. I figured they don't need the business. Only one other car was there. read more

Rogelio, the assistant manager was very helpful and provided great service when getting my oil changed. Was knowledgeable about what my car needed. Thank you for your help! read more

Marcel went above and beyond! He checked and topped off my fluids and even took the time to get my tire pressure on point! Fantastic customer service! Thank you again Marcel! You and your crew rock!! read more

This place lacks basic customer service. I pulled up today for an oil change and got in the line of cars. I was never acknowledged at all. In fact one of the workers came out and advised a car in one of the other bays to pull up in front of me (no problem because they were there before I arrived), however you'd think they would take that time to acknowledge me at that time and let me know if I should stay where I was at or move to another bay- they never even looked my way, not a "hello" or "be right with you". Convenient location but I won't be back! read more

Wonderful! Called this morning because I visit the area for Costco from time to time and I've been meaning to get a Coolant Flush. Dominic was friendly and informed service is first come first serve. Hector was professional, friendly, and knowledgeable. I was out of the stall quickly. They weren't horsing around or talking too much. Sometimes when I visit these places I become concerned they aren't paying enough attention as they chat. The price was $20 lower than anyone else I received a quote from the last few weeks. I'll be back. read more

Marquice and his team have helped me a ton and even found things the Toyota dealership said they did but didn't (like air filters) and replaced them for me! I don't ever feel like I'm getting scammed or taken to the cleaners... they all are friendly and truly tried to do quality work. read more

AMAZING !!!!!!!!!!!! everyone was so amazing , explained everything to me in " dumb terms " lol . HIGHLY RECOMMEND !!!! go today and allow these guys to take care of you !!!! tell them Tee sent you . Hector - STORE MANG. read more

Oil changers website says this location is open until 5 on Sunday. I showed up at 3pm on a Sunday and it was closed. Apparently they close at 2:30 on Sunday and didn't care enough about customers to update their corporate website. Reply noted they updated Yelp - I checked multiple sites on Sunday, yelp plus what appears to be their main oil changers website. If they only updated yelp (and it appears so), they're still not appreciating their customers time. read more

Oil Changers - Incorrect business time for Sunday - Oil Change Stations Near Me - Novato, California

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Been a customer for years and expected that when my oil filter was loose and oil leaked out that I would be reimbursed for the service and out of pocket expenses to fix it. I sent documentation and have tried for over a month to resolve it. Corporate was no better to deal with when I expressed frustration at them losing my documented receipts. Should have been an easy fix, guys. read more

Never again. Tightened the oil drain bolt so tight, it was ruined getting it off next oil change. Filter was left loose, causing leaks.

I stopped here as it was convenient to get my oil changed and I was pleasantly surprised how great the customer service was. AJ provided a detailed explanation of what was needed, everything was checked properly and I was in and out in minutes. Although the prices have gone up everywhere, it was worth the convenience and great service. read more

thank you Roger and Fernando for going above and beyond. you guys are great! We appreciate having well-trained, friendly staff work on our cars. read more

Be prepared to wait over an hour. I waited over an hour and had to leave because the line wasn't moving.

They fucken suck dont bring your car here. I brought my car there they over tightened my drain plug causing me tow my car. My car hasn't been running to them waiting on a whole new oil pan plug been two weeks now. The shop had done nothing to help they denied they stripped my drain plug, Hector the manager so lazy never bother to check his employees work. read more

Our car was in need of an oil change, so we came here on a Sunday at around 3pm. We were helped right away and not only did the crew change our oil, wash our windshields, check our tire pressure, and check all of our lights, but they also tried to help us reset the car to turn off the oil light. All under 20 minutes, and we stayed in the car the entire time. I'm so thankful for such great, efficient service! read more

All of the guys here are kind, knowledgeable, understanding, and seem to be having a good time. This is the only place I'll go for oil changes. Shout out to AJ, Von & MC for being so honest and helpful! read more

I stopped by yesterday to get an oil change - I haven't had time or the $$ to go to the dealership lately so thought I'd give these guys a try. I timed it perfectly and didn't have to wait. They were awesome! They explained everything, didn't try to upsell me on stuff I didn't need, and were super friendly. The estimate they gave me was less than what it ended up being, so they gave me $10 off rather than the $5 Yelp coupon to make up for it. (My car took more quarts of oil than they anticipated.) To top it all off, I love that they have several ladies working there! I was done in about 20 min or so and my car is running much smoother. I would definitely recommend them. Great service! read more

Great service! I always come to Oil changers - they are quick, reliable, and friendly! Shout out to AJ and Marquice for taking great care of me and for letting me know my tire pressure was low. read more

Great people at this Oil Changers in Novato. AJ, Marquis, and crew took care of me and my car. They really do treat customers' cars as if they were their own. Exceptional customer service and highly recommended! I will definitely be back. Oil Changers gets an A+ from me and is the place to go to if you need an oil change! read more

One guy on duty. Waited in line 30 minutes and line didn't move. People behind us left, we left. Valvoline had us in and out in 20 minutes. Last two oil changes were here and it was fine. Now, apparently, they have a serious staffing issue. One guy on duty can only do so much. Obviously a case of management stepping over a dollar to pick up a dime. read more

Had my worries about this place but had to give it a try as I was on a road trip and couldn't do it myself. 5000mi later when I got under there to change it there was oil everywhere - they didn't tighten the plug. Huge mess under my car and it was probably running without enough oil for the last 3k miles. Super unhappy but that's what you get at these places. read more

Every time I get my oil changed here it's a great experience overall. They are thorough, quick, and extremely nice. Hector helped me today and he went above and beyond. I cannot recommend them enough! read more