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The Lamont Jones Experience

5.0 (2 reviews)
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1 year ago

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Lamont J.

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5 years ago

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Ask the Community - The Lamont Jones Experience

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we've bought three cars from carmax now, two from this location. hats off to the service…read moredepartment. I brought my wife's car in for some warranty work less than a month after we'd bought it, and the service guy caught multiple other issues and added them to the list of free fixes. Like one of the turn signals down in the bumper had condensation inside it, something I never would have noticed but he did. he easily could have ignored it to fix the things I was there to complain about. I'm waiting for a call back as I write this for my next car I'm having delivered so I can go pay for it and pick it up. I will say though, to others, if you don't have an appointment, it is difficult to just walk in and get stuff done.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Kastner Honda - Beautiful 2025 Honda civic sport

Kastner Honda

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I had an amazing experience working with Isela at Honda. She was extremely professional,…read moreknowledgeable, and made the entire process easy and fast from start to finish. She truly cares about her clients, took the time to answer all of my questions, and made sure I felt confident every step of the way. There was no pressure, just honesty, patience, and great customer service. If you're looking for someone you can trust who genuinely looks out for your best interest, I highly recommend Isela!

I purchased a certified pre-owned vehicle here this past week after finding a car listed on their…read moredealership webpage from cars.com. My prior car was running fine and I didn't need a new car but wanted to see what was out there. It ended up that they didn't want to sell me the car listed on their website since it was at a sister site in Morgan Hill. They sold me on essentially the same car but with a different color that was currently being used as a loaner car for people to use when theirs was in the shop. It really felt like a classic bait and switch maneuver since the original car I was interested in was more desirable as it was listed as a private-use vehicle whereas the one they sold me on and what I ultimately purchased was a corporate fleet vehicle. They promised me that I would have the car in my possession 2 days later. I received no communication in this time when the car would be delivered until I finally spoke to a sales manager, Sylvia who promised me I would have the car on the 3rd morning. I did get car that 3rd morning and there wasn't an all weather cargo trunk liner even though I was promised it verbally. They also told me not to sign the title transfer of my trade in vehicle which felt like a red flag since this is typically standard practice with other dealerships and in my past experience. Overall, don't go in expecting anything more than your average car dealership experience. I spent 5 hours in there the first day and it still took three days to get the car. I felt that they really pressured me with all the sales tactics to purchase this car. I thought based on the reviews and that I didn't really need a new car, it would be a more pleasant experience. It was not.

Jimmy Vasser Toyota - 2025 Toyota Crown, Hybrid with a Turbo... I love the Platinum package it's all of the bells and whistles

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I recently purchased a 2026 Toyota Grand Highlander Limited Hybrid from Jimmy Vasser Toyota in…read moreNapa, and I couldn't have asked for a better experience. Will Cress and sales manager Kyle O'Neil really came through for me. If you know anything about the Grand Highlander Hybrid, you know how hard they are to find but the team made it happen. I placed my order with all the specs I wanted, and within a month they had the vehicle ready to go. Will took the time to walk us through all the features during the test drive, and the entire process from start to finish was smooth and stress free. We wrapped up the paperwork quickly and drove off in my wife's brandnew Grand Highlander. This was hands down the best car buying experience I've ever had. I highly recommend Jimmy Vasser Toyota and especially Will and Kyle for anyone looking for a professional and enjoyable buying experience.

Buying a car is usually stressful, but working with Anthony Rangel at Jimmy Vasser Toyota of Napa…read morecompletely changed that for me. I came in with two things working against me, a Tesla trade-in in a very saturated market, and zero interest in aggressive negotiating. I'm not someone who enjoys haggling. I'm transparent, straightforward, and value fairness. Anthony got that immediately. I shopped my trade-in around, and Anthony came back with the strongest offer by thousands of dollars. After seeing what some other dealers were offering, it was honestly a no-brainer to move forward with Jimmy Vasser. Throughout the entire process, there was no pressure, no gimmicks, and no uncomfortable sales tactics. Just clear communication, fair numbers, and respect for what I wanted. We went through a bit of a journey finding the right Land Cruiser(Only a week or so!). I passed on black and held out for Meteor Shower. Anthony worked on dealer trades, kept me updated the whole time, and never once made me feel like I was being difficult or wasting anyone's time. When the final vehicle came with a roof rack and predator steps I didn't want, they didn't try to convince me otherwise. Instead, they discounted the car and removed both items at no cost. That kind of flexibility and customer-first thinking is rare. Finance was also refreshingly easy. Elliot explained options clearly and didn't push add-ons I didn't need. If you're looking for a dealership where you can be yourself, be honest about your goals, and walk away feeling good about the deal, ask for Anthony. This is how car buying should feel.

Rave Motors - BMW M

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I had an amazing experience working with Andrew at RAVE Motors. His knowledge of BMWs is on a…read morecompletely different level -- he broke everything down for me in a way that made the whole process easy and stress-free. I came in with a specific budget and certain expectations on style and quality, and he somehow found the perfect car that checked every single box. What really stood out was his professionalism. Andrew communicates clearly, follows through on everything he says, and genuinely puts his clients first. You can tell he cares about getting you into the right car, not just making a sale. He walked me through all the details, explained the pros and cons of each option, and never made me feel rushed or pressured. If you're looking for a BMW or just want an honest, knowledgeable small-business owner who will take care of you from start to finish, I highly recommend RAVE Motors and working directly with Andrew. I couldn't be happier with my car or the experience.

I recently purchased a vehicle from Rave Motors and couldn't be happier with the experience. As a…read moreyoung business owner, he is remarkably professional, honest, and knowledgeable about every car on his lot. What stood out most was his transparency throughout the entire process--no pressure, no hidden fees, just straightforward answers to all my questions. Communication was excellent; he responded to texts and calls almost instantly, even outside regular hours. It's clear he genuinely cares about his customers and takes pride in finding the right car for the right person. Highly recommend doing business here !!! You'll deal directly with someone who is smart, trustworthy, and truly passionate about what he does. Will definitely return for my next purchase!

The Lamont Jones Experience - car_dealers - Updated May 2026

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