Excellent experience at CarMax. We shopped online, got reapproved, then went for a test drive. We…read moretest drove two cars, chose one, and the signing process was easy. The only sad part is that we bought the car at the end of the day. So the workers who detailed the car before we got the keys didn't do the best job. I ended up having to clean all the visual dust, stains, and spots throughout by myself. Other than that, I would definitely use CarMax again next time we purchase a car.

Had a 3:00 pm appointment. Showed up early and told to have a seat. Advised a salesman would be…read morewith me shortly. After 45 minutes I got up and told the front desk person that I've been waiting over 40 minutes when I had an act appointment for 3:00 pm. I asked the employee why do they make appointments and then let you wait almost an hour or more to be seen!! All I was doing was picking up a car for a 24 hour test drive and had already sent all the documentation they had asked for before hand! I should have been out of there by 3:15 at the latest!! Dies this dealership think Busy customers have all day to wait on them?!?! I'm a doctor and I wonder how they'd feel if they had an appointment at a certain time with me and I showed up almost an hour late!!! Simply poor customer service!! Not a very well run dealership in my view! If you have all day to sit in a waiting room then You might want to shop for a car at CARMAX, Fairfield!!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

I recently sold my used Mazda CX-9 to AutoLetGo…read more Robert and Ben went out of their way to make the process easy, quick and efficient. I did a video walk through of my vehicle and within 15 minutes, Robert had provided a fair quote, and I sold the vehicle the same day. I highly recommend working with them if you're selling your vehicle. Thank you!

I had the best experience with AutoLetGo. Robert and Ben made it simple, straightforward. Selling a…read morecar is always a special moment and knowing you are doing business with reputable partners goes a long way. I was recommended by a friend and she was right! Thank you

I once again had a great experience with Christian Roettgers at Cartelligent. This is the sixth…read morecar we have leased through him and he continues to offer best in class service. The process was easy and we saved a lot of money on a car that we were targeting. Highly recommend anyone who wants a smooth process.

I first contacted Christian at Cartelligent back in winter and we had a nice conversation…read more We went to the Volvo dealer in spring and looked at their cars and test-drove some cars. Not ready to buy at that time. A few weeks ago the fuel pump on our car stopped working and it was time to get another car. Called the dealer and specified what we wanted. Called Christian, and it was like talking to an old friend - he remembered everything about our needs. Got some possible leads from the dealer and Cartelligent. The Cartelligent ones were exactly what we wanted, while the dealer ones had extras and did not match our specification. Signed with Christian on Friday and the car was here the following Wednesday - along with a big savings from the sticker price!! Great Service!!!

Raymond was an excellent salesman! Straight to business and was really chill and kind. Would…read morerecommend anyone to come here to buy their next car! Would give more than 5 stars if I could!

Lamont is your guy! He makes it easy! No pressure all love and understanding! I'd come get a car…read morefrom him again!

Love my 2025 Hybrid Honda Accord Sport! Kastner Honda has shown superior service from the day I…read morewalked in. Forrest was my Sales person. Forrest, Craig and Bob took good care of me. Greg and service team are great! And the entire team is super friendly and treats me like family! I actually enjoy stopping in here just to say hello! Thank you all for such a great experience!

My wife and I came to this dealership with the full expectation to buy a brand new car from this…read moredealership. We were two signatures away from the deal, but solely because they were being extremely dodgy with us about what our final numbers were until we forced the finance manager to show us the numbers. The finance manager is one of the most disgusting people we have ever had the displeasure of dealing with ever. This guy was pushy, rude, and most importantly an absolute creep. He was forcing us into a deal we should have never signed, and wanted us to commit to $64k in debt for a Honda EXL. (For comparison, I bought the same car the next day for $30k cheaper.) When I left the room as my mother called me with a medical emergency, he then proceeded to ask my wife for her phone number and hit on her. Then when my wife said she was uncomfortable and pushed back on the deal he tried to pressure to sign the paperwork WHILE I WASN'T IN THE ROOM!!!! When she showed hesitance he became aggressive with her all while I was outside on the phone. When we left, we told them we had a medical emergency and I wasn't aware of what had happened just yet. The managers hunted me down asking "what happened". At that time I didn't even realize what the guy had done. After that I reached out to the manager and filed a complaint. In this day and age, there's no place for predatory men such as that financial manager. The way he preyed on my wife is absolutely disgusting and worrisome to think how many other women he's done this exact thing too.

Five starts is not enough!…read more In this internet age when you request a part online you get a zillion answers in email and on the phone at inflated prices. Locally owned and/or family-owned business have almost disappeared in this sector. (This one and one in Oakland seem to be the only ones remaining.) ECO is a genuine family-owned business. I needed a side mirror for my 2005 Prius and they even had the color matching my car. I ended up getting the mirror, a replacement interior door panel, a center console door, and a speaker (to replace a rattling one). They even helped me install the mirror on-site (I didn't ask)! Backstory: Both father and son work here. The business has been existence for at least 20+ years. The father came from Afghanistan to study here before the Soviets, the Taliban, and the Americans arrived in that country. Both have engineering degrees (one, in aeronautics) and both decided that working in their own business was really what they wanted to do. I own a one-person electrical contracting business and have learned over the years that personal recommendations, integrity, and referrals are worth at least 10x an online review. That being said, this yelp review is apparently their first or second online review. They have been in business for over 20 years, and clearly do not a yelp review. The one caveat: They're located in American Canyon (near Napa)--a long, long, way for East Bay folks to travel. After a phone conversation and a 45+ minute ride, I conclude they were well worth the excursion. Might as well go visit wine country while you're at it :-).

They don't have no parts that you ask for they just waste your time and gas 0/10 will…read morenot be coming again

Very good quality & value !! Good company . Reliable service . Recommendable . If you have a car…read moreyou are not using & want to sell .

From the owner: Marin cash for cars is offering top-dollar in cash for cars, boats, and RVs. We specialize in…read morehassle-free transactions, providing quick and fair evaluations for your vehicles. Whether you're upgrading, downsizing, or simply looking to sell, our efficient process ensures you receive the best value. Experience a seamless "cash for cars, boats, and RVs" service with us today.

My husband and I were searching for a second family car, and after doing some research, I knew I…read morewanted a 2026 Toyota Camry. From the beginning, Lamont Jones really took the time to listen to exactly what we were looking for. He wanted to make sure he found me the right car while staying within our price point--and I can absolutely say he killed it! He found us exactly what I wanted and made the entire process so easy and seamless. This was definitely the easiest and smoothest experience I've ever had purchasing a vehicle. I truly appreciate Lamont for listening to what we wanted, working within our budget, and making it happen! If you're looking for someone who will actually listen, put in the work, and make the car-buying process stress-free, I highly recommend Lamont Jones. We couldn't be happier with our new 2026 Toyota Camry!

We were on the hunt for a Toyota Sienna Woodland trim for months. Will Cress made sure to follow up…read morewith us on where our spot was on the waiting list, when the van was being built, and when it was finally in the parking lot. We purchased through the Costco Auto program, which made it hassle-free. All we had to do was sign and pick up the vehicle. Thank you!

Billy, Carlos, and Lilly are rockstars! They took great care of me. My 2021 Chevy Silverado had…read morebeen giving me transmission issues over a period of 8 months. I made the decision to switch over to Ram. I ended up paying a visit to Hanlees and purchased a new truck. Billy is the most humble and respectful car sales guy I've ever met. He was not pushy in any way. He was such a sweetheart. My husband and I ended up having a great conversation with Carlos. Billy sent me a follow up text to see how things were going with my new truck. I highly recommend Hanlees in Napa.

Avoid this dealership if you value customer service…read more This review is specifically about Carlos Barrera and the Sales department. To be clear, the Service department has been excellent -- professional, reliable, and willing to step in when Sales fell short. Special thanks to Maui Oregon in Service, who worked hard to make up for Carlos's lack of follow-through. On December 27, 2024, I purchased a Jeep Renegade from Carlos. The car had several issues that were written into the contract to be repaired. Because it was dark at the time of purchase, we couldn't fully inspect the vehicle. Later, additional problems surfaced, which Carlos also promised to address. Unfortunately, he stopped responding to me altogether. It wasn't until I posted a negative review on Google/Yelp four months later -- which Corporate noticed -- that he finally reached out. The delays were extreme. It took until April for repairs to begin, and our vehicle was out of service for more than a month. While a loaner car was provided, this did not excuse the lack of communication and accountability. To make matters worse, I later learned from Service that if the vehicle had been left with them at the time of purchase, the parts would likely have arrived within a week, not four months. You'd think Sales would be aware of that, but nope. By mid-May, most of the issues were resolved, but a dent and interior discoloration were left unaddressed. Service informed me that Carlos never passed along these items, despite assuring me he would. When I followed up, he ignored emails, responded once by text on June 3 promising to "look into it," and has ignored all communication since. See screenshot. I paid for a brand-new vehicle and was promised that all flaws would be fixed. That promise was not honored. Instead, I was met with months of silence, broken commitments, and an overall lack of professionalism from Sales. Now I will have to pay for the remaining repairs out of pocket somewhere else. If you are considering Hanlees, my advice is simple: buy elsewhere. The Service team may try to help, but the Sales experience with Carlos Barrera was a disaster. Do not put yourself through the same ordeal.