1. Nitro Auto

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San Pablo, CA

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Nitro Auto

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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El Cerrito Honda - Our new purchase of an Acura MDX

El Cerrito Honda

(1.3k reviews)

I recently brought my parents' Honda CR-V to Honda of El Cerrito because it was having issues…read morestarting and shifting. I worked with Jeric, and I have to give him credit, he provided excellent customer service from beginning to end. Very professional, friendly, communicative, and helpful. The first repair was around $2,000. Unfortunately, after my dad picked up the vehicle, it was still having the same problem, so we had to bring it back again. Jeric called me and explained that they discovered what appeared to be a bigger electrical issue that required additional labor. I approved another roughly $2,000, so altogether we spent over $4,000 on the vehicle. The money wasn't really my issue. My main concern happened when we got the vehicle back. My dad had two pairs of sunglasses inside the car--one in the overhead sunglasses holder and another in the glovebox. When my older sister picked up the vehicle, both were missing. An employee was eventually able to locate one pair, but the second pair is still missing. The missing pair was a pair of DITA sunglasses that cost around $400 and was a birthday gift I gave my dad. To be clear, I am not accusing the dealership or any employee of stealing anything. It could have easily been misplaced, accidentally thrown away, or something else could have happened. I'm a business owner myself, so I try to look at situations objectively. However, when someone spends over $4,000 with your business, I do expect a high level of care, not only with the vehicle, but also with anything inside of it. I'm giving 4 stars because Jeric truly did provide top-tier customer service. The one-star deduction is because it took two separate trips to resolve the original vehicle problem, plus the issue with the missing sunglasses. Time is extremely valuable to me, especially when my family has to make multiple trips back and forth. Thank you again to Jeric for taking care of us and communicating throughout the entire process.

My wife brought our 2019 Honda Accord to El Cerrito Honda for warranty work, not because the car…read moreneeded maintenance. We have a trusted personal mechanic who services all of our vehicles. Instead of simply addressing the warranty issue, the service department tried to upsell several maintenance items, including a coolant flush, automatic transmission fluid (ATF) service, tire rotation, and battery checks. Since our mechanic keeps up with the vehicle's maintenance, these recommendations were unnecessary and left us feeling like they were more interested in selling services than taking care of the customer. To make matters worse, we've repeatedly asked to be removed from their mailing list, yet the promotional mail continues to arrive. It's frustrating that such a simple customer request has been ignored. Honest service and respecting customers' wishes should be standard. Unfortunately, that wasn't our experience, and because of it, we won't be returning.

Hilltop Quality Motorz - Car

Hilltop Quality Motorz

(3 reviews)

Amir was prompt and business-like answering my initial inquiry, provided the CarFax report for the…read morecar I was interested in by text, and answered all of my questions. After the test drive, I was able to take the car to my mechanic for a pre-sale inspection. Once I understood the car's history and condition, Amir and I were able to agree on a fair price. The entire process was efficient, friendly and took only a few hours, way shorter and more pleasant than the usual new-car buying experience. I highly recommend Hilltop Quality Motorz to anyone looking for a good used car and a no-hassle purchasing process.

5/5 - Honest Dealer, Smooth Process, Great Car…read more I needed a solid commuter car for work and Amir had a 2007 Toyota Avalon with crazy low miles and a full service history -- over 40 visits to Toyota, including recent transmission service, spark plugs, and everything else done right. I couldn't pass it up. I went to check it out, brought my own financing, and Amir made the whole process stupid easy. I was literally in and out in about 30 minutes. No games, no pressure, no back and forth. Just straight business. The car was in great condition, exactly how he described it. It needed a wiper adjustment and a wheel alignment, and he took care of both before I picked it up without me having to argue or beg for anything. Real talk -- there aren't many honest dealers left. Amir is one of the rare ones who actually cares about customers and wants you to leave with a good car and a good experience. I highly recommend Hilltop Quality Motorz.

Hanlees Hilltop Toyota

Hanlees Hilltop Toyota

(975 reviews)

I was told my service today would take 2-2.5 hours!…read more Instead it took 1 hour and 5 min. Even the first and prior time I was here a few months ago, same thing. The speed is great. The waiting area is peak and spacious. There are multiple tables you can sit at as well with wall outlets nearby if needed. Coffee and snacks station is cool but more snacks and tea options would be cool. The vibes here are immaculate and everyone seems like they enjoy their job and working here. Will be back!

My husband and I came to Hanlees Hilltop Toyota for a scheduled oil change and were very…read moredisappointed with our experience. Despite having an appointment, we were told it would take over three hours for a simple oil change, which was frustrating and unexpected. We had intended to bring both of our vehicles in for service, but because of our interaction with Jenny Williams, we ultimately decided to leave. When we asked questions about fluids and oil recommendations, Jenny was rude, dismissive, and unhelpful. Her tone and facial expressions--including smirking and looking at us as though our questions were foolish--made us feel talked down to and uncomfortable for simply trying to understand the service being performed. Customers should be able to ask basic questions without feeling belittled. Between the excessive wait time despite having an appointment and the poor customer service we experienced, we chose to take our business elsewhere. It was disappointing, especially since we came prepared to service both cars. I expected much better professionalism and respect from a dealership service department.

Nitro Auto - usedcardealers - Updated October 2026

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