I just returned from the bay area after flying up there to purchase a gorgeous Honda Accord Wagon…read morefrom Anthony. It had low miles and cruised down the 5 like a dream. I've already told him if he gets another i will buy that one too! I wish i could leave more stars!!! Lol

Professional, honest, and selling quality vehicles at a reasonable price in this economy. Couldn't…read moreask for much more. I bought a 2003 crv and waited a couple months to see how it would last before I left a review. Couldn't be happier. I'll be returning when I need another vehicle.

Good customer service very helpful.. I didn't have any credit but was able to get financing…read more Got a nice Honda Civic for a very good price with low miles I recommend fast Trax auto If they don't have the car you want they will find it for you

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

This is my third car from them. This time I purchased a 2017 Toyota w/ low mileage. Fair condition…read morebut some mild cosmetic damage. It's a keeper tho!

I wish I could give this place a zero star. Beware this place is a scam and the cars they sell all…read morehave problems. They're super unprofessional and will steal your money.

5/5 Stars! After…read moregoing through so many dealerships, I finally found the right place and drove off with a beautiful car and a deal I'm happy with! The ladies here are absolutely amazing, so sweet, helpful, patient, and welcoming. They made the whole experience so much better and helped me get into a nice car after all the stress of dealing with other dealerships. I truly appreciate how they treated me and made me feel comfortable throughout the process. If you're looking for a car and want people who genuinely care about helping you, I definitely recommend coming here! Thank you ladies for everything!

At first I was very satisfied with this place and I usually never write bad reviews but I thought…read moreit was so unprofessional and sleazy when it took me a while to even get the car out the lot and after only two weeks of having it the check engine light came on and because it was ignition coils it didn't fall under warranty yet this can cause a bad misfire which is something they should of checked and fixed Do not purchase from them complete scam and I really liked the people such a disappointment :(

I recently brought my parents' Honda CR-V to Honda of El Cerrito because it was having issues…read morestarting and shifting. I worked with Jeric, and I have to give him credit, he provided excellent customer service from beginning to end. Very professional, friendly, communicative, and helpful. The first repair was around $2,000. Unfortunately, after my dad picked up the vehicle, it was still having the same problem, so we had to bring it back again. Jeric called me and explained that they discovered what appeared to be a bigger electrical issue that required additional labor. I approved another roughly $2,000, so altogether we spent over $4,000 on the vehicle. The money wasn't really my issue. My main concern happened when we got the vehicle back. My dad had two pairs of sunglasses inside the car--one in the overhead sunglasses holder and another in the glovebox. When my older sister picked up the vehicle, both were missing. An employee was eventually able to locate one pair, but the second pair is still missing. The missing pair was a pair of DITA sunglasses that cost around $400 and was a birthday gift I gave my dad. To be clear, I am not accusing the dealership or any employee of stealing anything. It could have easily been misplaced, accidentally thrown away, or something else could have happened. I'm a business owner myself, so I try to look at situations objectively. However, when someone spends over $4,000 with your business, I do expect a high level of care, not only with the vehicle, but also with anything inside of it. I'm giving 4 stars because Jeric truly did provide top-tier customer service. The one-star deduction is because it took two separate trips to resolve the original vehicle problem, plus the issue with the missing sunglasses. Time is extremely valuable to me, especially when my family has to make multiple trips back and forth. Thank you again to Jeric for taking care of us and communicating throughout the entire process.

My wife brought our 2019 Honda Accord to El Cerrito Honda for warranty work, not because the car…read moreneeded maintenance. We have a trusted personal mechanic who services all of our vehicles. Instead of simply addressing the warranty issue, the service department tried to upsell several maintenance items, including a coolant flush, automatic transmission fluid (ATF) service, tire rotation, and battery checks. Since our mechanic keeps up with the vehicle's maintenance, these recommendations were unnecessary and left us feeling like they were more interested in selling services than taking care of the customer. To make matters worse, we've repeatedly asked to be removed from their mailing list, yet the promotional mail continues to arrive. It's frustrating that such a simple customer request has been ignored. Honest service and respecting customers' wishes should be standard. Unfortunately, that wasn't our experience, and because of it, we won't be returning.

I have purchased many Vehicles from Bill Kirchen the owner of D&B auto. Bill is a character but he…read moreis honest and fair to deal with! He deals primarily in high mileage cars but with his 40 years of experience he is a total professional in carefully buying these cars! He checks everything on them before he purchased them for resale. I have bought over 7 cars from him in the last several years for my grand children and friends who need an inexpensive high mileage car. I found him to be totally honest and reliable if there is a problem after the cars are purchased to be fair in resolving any problem! You could not deal with a more honest individual in a industry of many dishonest people! You cannot be in business over 40 years and maintain your integrity if you are not a honest and fair person to deal with! His cars have always been the most reliable and least expensive in price in the whole Bay Area as I have checked many competitors!

I had the best experience with buying a car from EZ approved autos. They really helped get the best…read morecar and financing with what I could afford. They worked with me with my down payment and made it easy for me to pay my monthly car note on time. I'm so thankful and happy with the car I got. Thank you guys so much. You don't know how much I appreciate you for all your help. Nee

The girl is nice but long story short bought a car problems happend within 3 weeks spent over a…read morethousand bucks . Before i had car for 2 months long story short if it sounds good its to good to be true

I was told my service today would take 2-2.5 hours!…read more Instead it took 1 hour and 5 min. Even the first and prior time I was here a few months ago, same thing. The speed is great. The waiting area is peak and spacious. There are multiple tables you can sit at as well with wall outlets nearby if needed. Coffee and snacks station is cool but more snacks and tea options would be cool. The vibes here are immaculate and everyone seems like they enjoy their job and working here. Will be back!

1 Star: Extremely Disappointing Service and a Complete Waste of Time…read more My experience at Hanlees Toyota at Hilltop was absolutely unacceptable. I called last week to schedule an oil change and had an appointment for 10:30 AM. I arrived as scheduled, yet I was not even acknowledged until 11:50 AM. I was then told the service would take approximately two and a half hours. It is now 3:30 PM, and they have only just started working on my vehicle. That is nearly five hours of my day wasted, and I never received a single phone call or update to let me know there would be a delay. But the worst part? They didn't even change my oil! I specifically scheduled this appointment because I wanted an oil change. I was left with the impression that was the service I was receiving, only to find out hours later that it supposedly wasn't covered under ToyotaCare yet. If an oil change wasn't included, why wasn't that explained to me when I called to schedule the appointment or when I first arrived? Why was I left sitting there for hours without anyone communicating what was actually happening with my vehicle? Instead of taking responsibility for the poor communication and wasted time, the staff offered no meaningful updates, no apology, and spoke to me as though it were my fault for supposedly not understanding what ToyotaCare covered. This is a customer service failure from beginning to end. I understand that ToyotaCare has specific coverage guidelines, but that does not excuse the lack of communication, the excessive wait, or the failure to clarify what service I was actually scheduled to receive. All I wanted was an oil change. Instead, I lost nearly five hours of my day, received no oil change, and left feeling blamed rather than respected as a customer. I bought a Toyota expecting professional service and straightforward communication. Hanlees Toyota at Hilltop fell far short of those expectations. Customers deserve honesty, communication, and basic courtesy. Unfortunately, that was not my experience here. I would think twice before bringing my vehicle here for service.

This dealership ship has the best customer service ever mind you I've purchased cars from other…read moredealerships like Nissan & Honda but by far this dealership has offered me the best customer care. From the moment you walk in to the very warm and professional greeting to the moment you walk out the door with your car, they truly want to give you the best service and the best price. My husband and I have bought two cars from this dealership and years into having them they are still running great and we have had no issues with them. I HIGHLY recommend them and I 100% trust their cars. If you're looking for a good, used car Auto Amigos is definitely the place to go to. Don't go get ripped off else where!

I was in an accident late July and my previous vehicle was totaled. So I was once again in the…read morepursuit of a new truck. The staff was very helpful and found me an AWESOME Ford STX F-150!!! Thank you and I recommend Auto Amigos Richmond for your next Vehicle Purchase