I ordered several sets of drapes both I. NY and in Florida . The quality of the product is amazing. I am not sure who bought the company but it had a fabulous website and fabrics and hardware ! read more

If I could give a zero rating I would. I am a commercial customer and purchased $18,000 of draperies with black-out lining for a small boutique hotel. The draperies were delivered with regular lining, not the black-out that was ordered and paid for. The draperies are not usable without the black-out lining. After 14 emails to my sales rep, customer service and any other email I could find over the course of many months-- I have received NO response. The company has completely ghosted me. I have called multiple times, and explained to whomever answered the phone why I was calling and they always said they would take my information and have someone call me. NO ONE EVER CALLED BACK. I am now moving to next steps with my claim against this company. read more

I ordered thousands of dollars of draperies and roman shades from this company. Initially, I was very impressed with their quality and the fact that they sold samples so you didn't have to buy the window treatment without being able to see and feel the product! After getting my first order, I became a regular customer, and had them make roman shades and draperies for six rooms in my home. Then a minor issue came up, and they treated me like garbage. How one treats their customer after a MINOR issue comes up tells a lot about the company. I had ordered roman shades from them as I had done for many rooms. The last set, however, were made by a different shop that (according to the first owner/manager) they just started using. The smaller blinds' cords started fraying, then breaking, and quickly. I emailed the owner/manager I had placed my orders with, no response. I called her, and she said she had to check with "her partner, Lisa". I called again (as they simply stopped returning my calls now that there was an issue to be dealt with instead of more money to be made) and Lisa took the call. Immediately, Lisa plunged into how this was MY fault as I had ordered them with privacy backing. Pardon, but I ordered ALL of the roman shades with THEIR privacy backing, and THEY, DRAPESTYLE, were the ones who OFFERED the privacy backing, and it was they - DRAPESTYLE, who SOLD me the SAMPLES of this very same privacy backing! So if it was going to create a problem - why did they sell it? Also, why was this not happening on all other ELEVEN roman shades I purchased from them, which also had their PRIVACY BACKING? Lisa says she will look into it, but never called me back. A week later a man calls my home, leaving a very aggressive message on my voice mail, demanding that I call him back and "deal with" him. I called the first owner at once, as I had no clue who this scary rude man was. She told me he was Lisa's husband. I told her how inappropriate that was for him to be calling, that I didn't know him, and that he was never involved in any of these orders. I also told her that I did not appreciate his aggressive manner and insistence that I "deal with" him about this, and therefore I obviously would not be returning his call. After a few more phone calls (again they just kept ignoring my calls), the first owner finally gave me the number of a man (at MY expense) who she said could fix the breaking cords. When I called this repair man, not only did he say that he did not know this company, had never worked for them, and he even disparaged them on the phone! He said they were probably one of these 'fly by night internet sites", and I that had been scammed with a "cheap internet product". He said he could come by, remove all the blinds, and take them back to his shop and take them apart to see if they could be fixed. Um, no. Not comfortable with him not knowing them, his not knowing their product, and Lord knows what he would do in his shop "taking apart" my very expensive roman shades! My husband was shocked at the behavior of all the people I had tried dealing with, and so he examined the blinds. He saw that it was simply the cord quality and how many times it has been looped (or in this case - NOT) through the blinds. He examined all of our other blinds, the ones made by the different "shop" the owner said who manufactured them, and he could clearly see the difference in the "good" ones versus the breaking ones. He said that he himself could fix them. I called the first owner/manager up and told her that all I needed from her was to be told WHERE to buy the cord. She didn't want to give me that information, "proprietary" and all, but she said she would order the cord for me. She also informed me she didn't know the repair man she gave me, she had simply picked his name off of the internet. How comforting. There was a huge delay (and a few calls as they never, proactively, call you to let you know the status) in getting the cord, but it finally arrived. My husband took his time to take the blinds down, remove the old thin quality cord, and he ran the new cord throughout the blinds. They work like a charm. I am sad that the DRAPESTYLE owners were so rude in dealing with a simple CORD issue. I did not appreciate Lisa trying to blame ME for ordering from THEM, and I really did not like the attempted intimidation tactic of Lisa's husband calling me and leave me that aggressive message. Unprofessional, and most unnecessary. I was a GREAT customer, and I had great interactions with the first owner on all of the other many orders that I had placed. However, if this is how they are going to treat a good customer over a minor (and easily fixable) issue, they are obviously not a good company to do business with. To blame the CUSTOMER for their manufacturing issue, to ignore the customer for weeks, and then to attempt to intimidate that customer, THAT is not a good company at all read more

Wow - LOVED working with DrapeStyle! Their creativity, understanding my vision, communicating frequently throughout the project (promptly answering my seemingly endless questions), to delivering WELL before the deadline...a breeze to work with this group! Love everything about this company and highly recommend them!! Thanks again, Kim!! read more

Don't get the blackout liner!! It causes the drapes to be extremely stiff and to fall off drapery rings. The hooks to attach to said rings are also extremely flimsy. Customer service said they couldn't do anything to fix or alter the hooks. They said it was my fault I'd ordered the blackout liner. My fault?!?! I also have silk dupioni drapes from Pottery Barn with a blackout liner. They fall beautiful and have substantial, well-made hooks. I'm extremely disappointed with DrapeStyle. read more

My experience with drapestyle wasn't as positive as the other reviewers. If you order their basic drapes or blinds, those seem to be okay. Drapestyle offers custom services which is what I chose after they told me the workroom could produce almost any style. The collaboration was great during the process, and to make sure they understood what I wanted, I supplied photos of the specific style. In the end, what I received is too embarassing to install in my beautiful office. I've posted photos of what I asked for and what I received. Drapestyle closed ranks when they heard from me and based on the conversation we had regarding the delivered product, the design person agreed it wasn't good. The owner however didn't wish to make it right and refused to remake the blind or provide a refund. I was sent an email offering a 50% credit toward a new order. I don't feel comfortable ordering more from them after my first experience and the dismissive response I received. The policy would be understandable if it was merely a case of not liking the outcome. In my case, what they delivered barely resembled what I asked for. The cost, after exchange, was over a $1,000 (CAD) plus $200 taxes and duties. I supplied the trim. Buyer beware. read more

See all

Kim was super helpful getting the exact silk fabric we needed for our project.

Beautiful drapes, delivered ahead of schedule. Quality work will definitely buy from them again in the future. Very happy with how lovely the drapes make our room. Customer Service is top notch. Would highly recommend. Thanks Kim! read more