I had a horrible experience with the store, very disappointed with the service. I purchased a box of donuts through an app where you supposedly can purchase the donuts so they don't go to waste. The store gives you a pick up time, with a narrow 15 minutes window.
I paid in advance, early enough, and the store kept changing and changing the pickup time, which was very annoying since I don't have all the time in the world to keep adapting my errands during the day, to guess if my box will be there or not since the store may decide to sell your paid box to someone else, who shows up last minute and pays full price, and then the store sends a last minute notification for you to pick the box 2 hours later than the original pick up time they gave you. Even though you PAID the item several hours or days in advance.
I tried to speak over the phone and even went to the store to try to speak with the owners or managers to ask why didn't tell costumers up front how that system works, all I got was the employees telling me that they couldn't do anything, that the app did that, which is not true because the store manages the pick up schedules depending how they want to if they sell all donuts or not.
One of the employees told me that if I can't adapt to the time changes to pick my order, that I just should leave it and don't show up to get my items.
I asked this employee to please tell the owners that I wanted to speak with them, I was very frustrated with the situation because I don't think it was fair, also I didn't like her attitude...the employee said the owners were not there and they were not answering the phone, she told me that next time I just should not plan my day around a given pick up time, and just let it go and "whatever"
I answered back that she was acting very disrespectful and she had a nerve.
She told me that she was not going to give me the box of donuts, not even I had actually paid since the morning and had driven all the way to pick it up, even though was hours late of the original pick up time they kept changing.
I could have purchased the box in other stores that do honor their commitment to their clients, no matter what tool or channel used to purchase an item.
I always try to save food from going to waste, as well as to support small businesses, but definitely I don't have time for them playing games, or been disrespected. items are not that cheap either.
Hopefully they learn to respect all customers time and person, regardless how much money they spent there.
UPDATE
To reply to the owner now, please speak the truth, I paid the order in the early morning and it gave me a pick up time, which it was changed and changed. I have photos of the receipts so I do have documentation.
I asked your employee several times in a nice way to have someone look at the situation, her suggestion was again and again to just let the box go, instead of listening to my petition, of course I didn't like her attitude and had to be firm with her, what I needed, she just kept giving her opinion de una forma muy burlona.
I would be very happy to speak with you over the phone, about the situation.
But make sure I'm not just going to let this go as it was my fault. read more