Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

I've used PC Tek several times now over several years, all with great results. Abdel did work on a…read morenew laptop last week. He REALLY knows computers. Once again he was responsive, professional, and just plain nice. The cost was very fair, he did some extra stuff (as he always does), and most importantly, the work was done flawlessly.

I called regarding getting a new battery from them and they provided a very helpful free…read moreconsultation and even recommended that I don't get a new battery at the time. Very honest business men that want the best for the people, not just to make money.

As an avid DIYer (Destroy It Yourself), I made a bad move while replacing the housing on my…read moreNintendo Switch. I accidentally ripped the battery connector off the motherboard. Two of the five pads were also removed in the process. I reached out to a few businesses on Yelp to see if anyone can solder a new battery connector and the amount of people who tried to highball me was ridiculous. They tried to charge me the cost of a whole new motherboard. Gale, from GB Wireless, responded to me with a decent price so I drove over there the next morning they were open. Since it wasn't just a solder service but also him having to figure out where the ripped pads lead, I had to pay a little more but it was worth it. Gale was very friendly and was great at explaining what he would need to do. He gave me the estimate and said it would be ready the next day. A few hours later, I get a call saying he was able to fix it and my Switch is working perfectly. I appreciate service like this. As the customer, it just feels like they go above and beyond. Now I know where to go the next time I destroy something!

I was so relieved to speak with the owner who said my phone sounded fixable, which got water…read morespilled on the port and wasn't charging. I was limping along charging it with a wireless charger but was nervous if I didn't get it fixed it would short circuit on me. The owner told me to come in the next day when they open at 10am doe my best chance at same day repair. Said that it was likely a need for me to replace the whole frame or whatever the port is connected to. I took it in and he took a quick look and said it was likely it just needed a little cleaning, no need to replace any part and that it could be done in 15 mins. My jaw dropped. I was so glad I didn't go to a mall kiosk because the last time this happened I had to pay nearly $200 to get a whole part replaced. I'm a happy customer and would come back here for any future phone repair needs!

They helped me get back video files from a corrupted SD card (sandisk extreme 128gb) that i used in…read moremy Canon R5. Lost footage from a wedding shoot. I was freaking out. This company not only recovered the clips but kept the original file structure which helped a ton during editing.

Two thumbs up!! My company's server failed and the team worked overnight to get files back. Saved…read moreus from major downtime. Customer service could be a bit quicker on email, but the techs know their stuff.

Just dropped in to have a look around this small run company who builds custom computers and…read morerepairs phones tablets and computers. Manager on duty was very kind and helpful, and they had a small supply of in stock available equipment ready for purchase for business users. They do carry a number of niche business computer pieces, as well as some gaming hardware pieces - such as nvidia series GT1070 card. I would definitely feel more comfortable bringing them my hardware for computers repairs than someone like think geek or the geek squad.

I recently took an external hard drive that had crashed because I have valuable information in it…read more The business advertises itself as doing data recovery. I dropped off the hard drive and was told that I would get a call in a few days with a diagnosis. There are signs everywhere that there is a diagnostic fee of $59. If you get the work done, the diagnostic fee is applied to the price of the work. After a week of waiting I called to get a status. I called on a Saturday and was told to call Monday to speak to the tech. I called backkn Monday and was told the drive was too damaged for any data to be extracted. I paid the $59 fee. See snapshot from my bank statement. I threw away the receipt. I then continued looking and found a place to ship it to, free of charge. They received it and immediately contacted me back that they are able to recover data, maybe not all but guaranteed recovery. That is in the works as I write this review. This is why I didn't write the review sooner because now I know for a fact that they gave me wrong information. I would be totally fine and cool with paying a disgnostic fee to get a diagnosis. This place didn't give me that. For all I know they may not have done anything. They said the drive qould not work with any of their software. I qould be totally okay with them being honest and telling me this is what is wrong, you need these parts and it will cost this much and we do not do it. It is obvious they do not have the expertise or equiment to do data recovery unless it is simple but if that was the case I could have done it. In any event, I do not feel that this business is ethical when they charge you to tell you something can't be salvaged when I now know it can be. I am upset and sharing this so it doesn't happen to you.

Would like to say Richard is great! He fixed my burned out component on a ten year old HP Desktop…read more He ordered the parts and had it up and running in about five days after the part was delivered, might be early since I did not remember the exact days. Hopefully he will be still around for a while since most people can only replace the entire motherboard and not just the components.

This business is fantastic and very fast. The best part of their service is they come RIGHT to your…read moredoor which was extremely worth it for me! I had a broken laptop screen and Richard fixed it within five business days. It would have been only a couple of days if the wrong part hadn't been sent. Anyhow he was professional and the actual cost was exactly what he quoted me. Do not hesitate to call them. This was the best computer service I've had in years.

This place is amazing! I had transferred over 2000 pictures to my computer from my phone, after…read morethe transfer was done my hyper friend kicked a soccer ball at me and it hit the keyboard! Somehow the shift delete on the keyboard got hit together and all was lost. I first went to the geek squad at best buy, thinking they could help, sadly they couldn't. Literally I just spoke with a bunch of geeks telling me they would have to send out the laptop to someone else and there is no guarantee that it would get fixed. I heard about TTR through a friend and decided to give them a try. I found their number on their website and gave them a call. They were extremely professional and comforting. They understood my problem immediately and made me feel at ease with their knowledge and expertise. After dropping off the laptop I was contacted promptly letting me know the files had been found. I had never been more ecstatic. Imagine losing 2000 pics of memories, and then having them returned to you. TTR truly saved the day. I can honestly say I have never dealt with a more confident and professional company. This is the only place for data recovery!

This was an expensive service, and entirely worth it. I needed to recover all my data after a…read morebooting error on my computer prevented me from getting to files. Every bit of it was found and stored on an external drive for me. I don't intend to be such a slacker in backing up to the cloud ever again. But if I need data recovery again, I will go to TTR.

Responsive and reasonable cost. Jay delivered my PC to my house…read more good choice for NW DC.

I needed help with transferring data from a CD to a thumb drive. Jay did the transfer quickly and…read moreall my data was preserved. He did this in a timely way and at a reasonable cost.

Once again, Expertise Computers came through for me with excellent and quality service. 8/2/2025read more

It gives me no pleasure to rate a company two stars. The stars are solely for the convenience of…read morepick-up and delivery, not for the repair service provided. My PC, which I built a few years ago, was powering on but not displaying anything on the monitor. I decided to save time by taking it to a professional instead of troubleshooting it myself. Similar to how I might change my own oil but often leave it to a professional for convenience, I expected a straightforward experience. Initially, the tech seemed to fix the issue within a few hours. He moved the GPU to a different slot and switched from HDMI to DP--an easy fix requiring no parts. Unfortunately, the interactions I had with the tech by text and phone left me with little confidence in his ability, and I ultimately decided to finish the repairs myself. When I called to ask about diagnosis costs, I was told it could cost up to $250, depending on the complexity. However, I was promptly billed the full $250 as soon as the computer was picked up--before any work had even been done. This felt unusual and concerning, as I typically expect to be billed after the diagnosis or repair work is completed. One major issue was the tech's recommendation to replace my CPU heatsink, which has no moving parts and was in perfect condition. His justification was that "missing clips" would make mounting new fans impossible, and that a new heatsink would include the necessary clips. But buying replacement clips costs just $4 on Amazon--or free from the manufacturer if I provided proof of purchase for new fans. Suggesting I spend $130 on a new heatsink instead of offering a much cheaper and simpler solution is unacceptable. When the PC was returned, the heatsink was in a grocery bag, which he claimed was for my "convenience." This actually made reassembly more inconvenient, as I then had to reinstall it myself. He offered to put it back, but he didn't have thermal paste on hand--a critical component. Installing a heatsink without thermal paste could destroy the CPU. If I hadn't known better, I might have let him do it, which would have caused irreparable damage. The tech also claimed to have worked on the PC for three days, but text messages show the main issue was resolved within hours. Beyond that, he unnecessarily removed parts, suggested replacing components that didn't need it, and generally made the situation more complicated than it needed to be. After this experience, I simply don't trust this company. While pick-up and delivery were convenient, the overall service left me disappointed.