Our washing machine broke . Drum was frozen, bearing for it shot. Motor dead too. Wife is…read moredistressed. (I myself an enjoined from doing laundry by my long-suffering bride.) So, I go shopping. I have seen the ads for Bray & Scarff, and was checking them against the Big Box stores. A tad higher, but they said they'll match pricing. I call, get a very nice sales lady, Tiffany, just to get pricing, but she was so efficient, friendly, and quickly matched the Lowes pricing, that I started an order estimate (which she emailed me so I could see a clear bottom line cost). She had matched Lowes and Home Depot. Delivery and take away was the same, but then she told me their delivery people were in-house, not contractors. And she could get the ones I picked out delivered the next day as they had them in stock. So before I knew it, the order is placed and paid for. I had saved some time, and had to head out any way, so I stopped in and chatted with her. Excellent shpowroom. No fancy set-ups, but clean, well organized displays of appliances. Anyway, By later in the early evening, they had a delivery time of 11:30 am to 3:30 pm. This morning (delivery day is today, 6/16/2026), checking emails, at 11:04am, I got an email, said they'd be here in 7 minutes! The delivery men were here early! How often does THAT happen? Only 15 minutes, but still. Delivery was handled by 3 men, and working as a team, had it in and running in a half hour, no dents, scratches, perfectly balanced and placed, and they even test ran them. Excellent service start to finish. Yelp needs a way to give a PLUS to a review. These folks are well above a 5 Star company.

My husband and I a purchased a GE 27.7 Cu. Ft. Side-By-Side Refrigerator from Bray and Scarff on…read moreJune 1, 2026 that was delivered June 13, 2026 and by July 22, 2026, a little over a month, this new refrigerator's control/mother board went completely out for no apparent reason causing us to lose a tremendous amount of food and incur a major unexpected expense investing in alternate means of refrigeration of our food. The problem of the broken GE refrigerator became even more stressful and complicated when we were told by GE's service provider, Fast Appliances, that the control board was not readily available but on back order until August 14, 2026. Mind you, my family has been without this new GE refrigerator working since July 22, 2026. I have been in communication with GE Customer Relations since this nightmare began in an attempt to expedite the repair of this refrigerator and as of this date, August 10, 2026, this refrigerator has not yet been repaired, and I am still in the disappointing process of trying to resolve this problem. A meager amount of $150.00 was offered by GE, which I have yet to receive, for the tremendous food loss, expense, and inconvenience of this broken newly purchased GE refrigerator. I feel that we should have been offered and entitled to a brand new refrigerator especially due to how extremely quick the refrigerator broke down, rather than putting us, as the consumer, at a major prolonged disadvantage, insisting that the one year warranty takes care of this. The purchase of this new GE refrigerator from your store Bray and Scarff has been a very regretful, disappointing, stressful, frustrating, expensive, and unfortunate experience. My husband and I have had GE products in the past and we had a lot of faith in GE products, which is why we chose to purchase a GE refrigerator, however this ordeal has left us astonished and questioning the current quality/ service of GE products. We want this issue that we are dealing with to be resolved soon with us having a working refrigerator again, however, we do not plan to purchase another GE product in the future because of this very problematic experience.

Put the wrong paint on my front porch, Husband hated it . I was in a hurry and needed paint mix…read moreup a special color the young man was very knowledgeable and professional friendly it was mix up in 3 min top, self check friendly environment also

I mean, they have what you need. But, good luck if you need plywood cut. Slowest service of all…read moretime.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

The woman behind counter,not people friendly,dont know how to smile, throw part onto counter, Rude,…read morebeen there 2 times, both times same service, Iam done

I ordered a tradefox umbrella from Amazon (Fulfilled by Tribles). I wish I had looked at their Yelp…read moreratings before I purchased. They sent the wrong umbrella (Cheaper version sent). The box it was sent in had an old shipping label and looked like it ahd been shipped before. False advertisement by tribles, as the item received cost less than the one I paid for. I call that stealing, Dirty business, sneaky, basically the type of people you dont want to do business with. Buyer Beware!!!!!!

On time, professional and made sure that my cabinets and floor were not damaged during the double…read moreoven install. Thank you Gary and Lena

I could not wait to give Smart Kitchen Design a five star review. We had a very bad install by…read moreanother appliance company and for one year I have been trying to get the job corrected. I worked with the Quality Assurance Department of Miele and that is where Smart Kitchen took over. All the people I dealt with were total professionals. I want to give Mario and George a huge shout out. They are tops in their field. Lina Timson is very helpful and very nice.