Went to get a spare key for my motorcycle, went to the key section tried to find the right key. A…read moreworker was very rude and snobby trying not to help me. Said they don't make the type of key I need with an attitude that was not needed. Unhelpful and rude. Don't expect good customer service from this Ace.

It's winter as I share this review and more snow is forecasted in the coming weekend. I was…read moreunprepared the last storm that blew in a week ago in the region. Thankfully, I have wonderful neighbors who let me borrow their shovel to clear my driveway and sidewalk. I was driving through and decided to pit stop this local Ace to find my tools. They had ample supplies of shovels, scrapers, and snow melts. Unfortunately no shakers at this time and it's unknown if it will be restocked before the next snow event. I appreciate the friendly interaction and swift check out. Come by if you need tools or replenish for the season! I want to come back and check out the grills and garden gadgets next time.

Great selection of mid range- high end kitchen and bath hardware!…read more I was referred to this place from a contractor when I was obtaining quotes for my kitchen and bathroom projects. While I did not go with this contractor, I still visit the Somerville Showroom to get some ideas. Rob (sales associate) was VERY helpful. He answered all of my questions and got me the information I needed to determine whether or not it would work for my project. I never feel pressured (even I came almost at their closing time) to leave or buy anything. It was a great experience to go into a showroom and not feel like I have to buy anything. Even though most of the products are out of my price range, I always stop in anyways to get ideas and to at least plan on saving up for a project. The sales staff also offer some great advice on your project that will help save you time and money. Because this is a show room, you will have to place an order for anything if you want to purchase it.

Excellent service. Call for an appointment. Sales person was on time and provided excellent…read moredemonstration of available Faucets that we were there to buy.

Gambrills Equipment is phenomenal! I bought a brand-new Stihl chainsaw in Los Angeles (before…read moremoving back to the East Coast). As I couldn't get it started, I stopped by Gambrills Equipment. Without an appointment, Theo got my saw running in 15 minutes. Great service!!

Excellent service! Was looking for a Shindaiwa trimmer I couldn't seem to find anywhere, and these…read moreguys not only found me one but got it for me the next day! When I came to pick it up, they got me in and out quickly and professionally. Very happy with my trimmer and with Gambrills Equipment! If you are in the market for a piece of Shindaiwa, Echo, Stihl or Exmark equipment, check these guys out!

This is a great store for all your boating or outdoor needs! I needed life jackets and whistles for…read moresailing camp, the band that holds your sunglasses, sunglasses and teak oil for a table. They had it all! And they weren't bothered by my 4-year-old hanging out in his Amazon box.

Waited patiently for 30 min trying to get assistance. Asked need help and associate in fishing…read moredecided to help someone else. Previously he saw me and ignored me knowing I was waiting then helped another customer that just walked in. Very bad experience and maybe because I wasn't a local. If my kids didn't need some supplies I would have left. Sucks. Oh well.

The staff at robins Ace Hardware Center couldn't be nicer or more accommodating despite the fact…read morethat they didn't have what I wanted. But there were other things I needed they literally walked me around the store and shopped with me until I had everything except the one thing that I went there to get it. Somebody had told me about a lightbulb that you didn't have to plug the lamp in and I was looking for that and they didn't carry it. I've been back since he picked up a few things here or there and like I said you're extremely helpful and have just about everything except that one lightbulb. Maybe when they read this I will get some.

Terrible customer service!! Buy any lawnmowers, chainsaws , weed eater's, once you walk out the…read moredoor you're on your own, any problems and you're told to call the manufacturer, good luck with that. Will never shop there again!

I had an extremely disturbing experience at this location and will not be returning unless serious…read morechanges are made. When I entered the store, the sales associate did not acknowledge me at all -- no greeting, no offer of help. As I walked through the store, she followed me closely from section to section, including into the fitting area where there were additional sales items. However, when two white women entered the store shortly after, the same associate immediately greeted them and offered assistance. When I approached the register to request the store manager's contact information, the assistant manager identified herself and I calmly explained what had occurred. At that point, the associate claimed she never even noticed me -- despite having followed me around the store the entire time. As I was leaving because I no longer felt welcome, the associate became hostile and yelled at me, stating that she "gets along with the assistant manager" who happens to be Black," which was completely inappropriate and deeply revealing. I am a Black woman. The associate is white. The customers who were greeted and assisted were white. The difference in treatment was clear. I was made to feel watched, unwelcome, and devalued as a customer. What I was wearing -- leggings and a hoodie -- should not determine whether I am treated with basic dignity or assumed to be suspicious. I hold a LOFT credit card and was fully prepared to shop. This was not just poor customer service. It was biased treatment that requires immediate attention. The associate needs serious customer service and bias training, and store leadership must address how this situation was handled. No customer should ever leave a store feeling humiliated, profiled, or unwelcome. I did.

Horrible service. I drove 35 minutes to shop at this store and received a very cold reception…read more There was only one other customer and the 2 staff members repeatedly engaged with her and completely ignored me. There was no greeting and no offer of assistance. The staff are too comfortable if they do not care about sales. Many places are going out of business and need support. Awful and unprofessional!

Hmmmmm... Why a 3 star review, you ask??? The two guys were…read moreactually chilling really hard at the desk in the back of the store while we walked around looking at the beds (even though we were only there for rails). They didn't say a word to us until we walked to them at the desk to tell them that we wanted a bed rail. They were genuinely kind and the customer service was good once we approached them!

We bought a new mattress in December of 2021 and the staff was very helpful. Unfortunately six…read moremonths later our Sterns and Foster mattress is showing excessive wear and Mattress firm is not being responsive to our claim.There are large indents in the mattress already and there's no way it will last more than a year or two. Hoping this update will cause them to reconsider. For a $2300 mattress to last only six months is ridiculous and it's sad that we need to shame them into some type of response. Very disappointed by this response and can't recommend Mattress Firm for anyone considering buying a new mattress.