Absolutely fantastic. They have weekend and evening appointments. The places I called only did…read moreMonday - Friday 7:30 am until around 5 pm or so (and that includes Sears). How do people who are holding down a job have their appliances repaired. US Appliance Repair fit into my schedule. Pricing was super reasonable!!!!!!!!! Plus their parts and labor are guaranteed for 90 days. "Sam" was efficient and explained everything. From start to finish took less than an hour. He cleaned up when he was done. My Kenmore Gas Dryer from 2006 is running great! This company is highly recommended

Excellent customer service and right on time! This is the second time I have used they're service…read moreand will certainly do so again. Washing machine and now refrigerator are working like magic! Very detailed and thorough. Thank you!

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Rodger had great timely communication and was very straightforward about the process and costs…read more Showed up on time and was very professional. Highly recommend Thompson Appliance Repair to anyone in Ned of great value for a good price.

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

Sent out a Yelp Project , Ahmad reach out timely and worked over text to identify the dryer issue I…read morewas able to pull from diagnostic code. He was able to schedule, get parts and the dryer repaired in one stop before the weekend having family in town and was huge win for us. Definitely recommend for your appliance repair.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

These good folks sold me a fabulous pet pro washing machine. It holds about double what our old one…read moredid, has been completely refurbished and works wonderfully. They get to know what your needs are and make appropriate recommendations based on those. We are so happy with their service and the quality of their appliances. Olympus appliances offers fabulous value and excellent price.

Honest and realizable. Used them before. Will again. Hard to schedule though, they stay busyread more

We called to request service for our refrigerator that was having issues…read more Tech came the next day on a weekend ,and was super professional and efficient. A pleasure to work with! Appreciated clear and efficient communication as well as transparency. An amazing contact to have for home owners.

The owner Rayene came and diagnosed "heat and the door latch" needs to replace. I paid half to…read moreorder the parts. After a week later, he has his worker came over and took apart of the dryer. He replaced the heat element without bring the door latch. Additional he said the finn has problem as well. He asked me to talk to the owner. I called Rayene and he said he told his worker not to fix the door because he needs to fix the finn first. What ? How he knows the finn has a problem ahead of time and not bring the door latch ? Sounds a scandal. He said he doesn't want to argue and refund my deposit. I agreed. Then he said he wants to charge the parts of fixing the heat element. I told me if his initial diagnosis was accurate and told me the dryer needs to fix heat element, dryer finn, door latch, I may decide to replace the new one instead of fix it. He is not professional enough to give accurate diagnosis. He is also not liable to bring the parts you ordered with deposit to the 2nd visit. I won't trust anything he says. I would give him 0 start if there is an option to prevent any victim in the future. After I left the review with one star, Rayene called to offer full refund. I said I saw the payment in pending. Soon he asked me to give him 5 stars review. I told him I will stated he did refund my money but I can not give him 5 stars review. Then he negotiated me to remove the review. I told him I won't do that because I would like to leave honest experience for other people who may need service. Finally he said "F**k you" and he will withdraw the refund back. Now you know what kind of service he could have offered !

DON'T TRUST A COMPANY THAT CAN'T KEEP ITS WORD. Was scheduled for an "early morning" (between…read more8-12) for approximately a week. Several days before the appointment they called to say the "service" would have to be rescheduled because "something came up" After some discussion, an appointment was scheduled for one day later in the "early morning". The evening before the appointment, at 6:15pm, they called to "remind" me about the appointment and said the Technician would be at my residence between 1:00pm-5:00pm. When I reminded the lady that THEY cancelled the first appointment and THEY agreed to the next day "early morning" appointment, her response was "well, he can't be there until 1:00pm-5:00pm". There was a medical reason I needed an early morning appointment, but apparently with Mr. Appliance it's all about what THEY want to do (even if you're paying).

I was looking for a good appliance repair company because one of my rentals washer was making a lot…read moreof noise... I emaiked 3 companies from yelp..all responded...but this company was johnny-on-the-spot and came the same day within 2 hours.... at the end of the day we both concluded that a new washer was needed instead of them trying to fix it because the cost savings will be in a new washer. At the same time it was the fact that they didn't give me a lot of hassle and they weren't trying to waste my time or money either.