I have known LJ for a long time, and he has previously done good work for me at fair prices…read more However, after this experience, I can no longer recommend his shop. I brought my African American coworker to his shop for an A/C compressor repair. While we were in the lobby, LJ became very confrontational during a general conversation and used excessive profanity toward him. Despite that behavior, my coworker still allowed him to complete the A/C compressor job. LJ kept the vehicle for approximately five hours and later called to say the repair was complete. We arrived at the shop, paid $3,500, and LJ stated that the repair included a six-month warranty. However, immediately after leaving the shop, the vehicle was still blowing hot air. My coworker made a U-turn and returned to the shop to explain the issue. At that point, LJ became extremely aggressive, yelling and using profanity, stating that they had "just put a new compressor in." My coworker calmly responded by saying that since the repair was under warranty, he simply wanted the issue checked. LJ refused to inspect the vehicle and stated that he was not pulling the car back into the shop, telling him to "go somewhere else." In my opinion, the repair was overpriced, the customer service was unacceptable, and the interaction gave the impression that he was not welcoming or respectful toward people of color. Based on this experience, I would recommend others stay away.

After reading the reviews, I thought this would be a great place to have work done. I could not…read morehave been more wrong. The owner said one thing and did another. He was rude and disrespectful to both my husband and I. He stated he was too busy to do the work and then said he would not charge us for the diagnostic and to pick up our vehicle. When I made arrangements for my vehicle to be towed, he stated he never said that he wasn't charging us. I DO NOT RECOMMEND THIS BUSINESS!! Stay away

Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

I've done business with Shorty, and l found out that he's one of the most trustworthy mechanic in…read moreVirginia, Shorty does great repair and is always friendly and Fair to the customer, Honest Always. Need Work? See Shorty, He'll Take Care of your Vehicle and You. :-)

I don't trust anyone else with my truck! Mr. Artie is a through, honest, and talented technician…read more He's the best in Hampton Roads! Thank you for your great service & fair prices! Shorty's Auto is the shop you can trust!

I called 5 mobile mechanics when my brakes went out and Todd was the only one that answered the…read morephone. Only one of the others responded back to me and that was 7 hours later. Todd drove down from Williamsburg to Newport News within an hour. He was very fair and upfront with his pricing after diagnosing exactly what my brake problem was. He located the parts right away and got the best price for them. He was very professional and personable and quoted me a very fair price that I immediately accepted! He saved me a lot of money that I would have had to spend at a Chevy dealership to get my 2018 Chevy Equinox brakes fixed to the point that I asked him to change my oil for me. He was more than happy to tell me about his background about working at a dealership and in his own shop and patiently answered all of my questions about my vehicle's brakes as well as giving me recommendations for future needs. I am looking forward to using his service for any other auto services I may need. I highly recommend him to anyone needing a very quick responding and skilled mobile auto mechanic with over 30 years of experience. I would rate him higher if it was possible because 5 stars seems inadequate.

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Does not know how to do basic wiring on a car? Must get everything in writing or he will screw you…read moreon your basic order over the Phone?

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

Had a classic vehicle transaxle benched here, they finished it, I took the transaxle home installed…read moreit and it wanted to pop out of gear. Took the whole vehicle to the shop to see if they could fix the problem, they determined, they wanted me to pull the transaxle back out and bring to them. Not only did I not feel like pulling the transaxle back out, I didn't trust they could fix the problem and I didn't want my vehicle sitting around another 4 months. I asked for a refund or even a partial refund so I could take it to another shop and they didn't refund any of my money. Don't expect any refunds if you aren't satisfied with their service and want to go somewhere else. Epic waste of time and money bringing my transaxle to this shop.

This is the second time I have gone to Liberty Transmission. Great communication, professionalism,…read moreand honesty were consistent during both visits. Their diagnostic approach was logical and uncovered several other legitimate issues. They even saved the replaced parts to show me the damage. Unfortunately, they were not able to identify the cause of the issue that originally brought me in. They were very fair in pricing the work that was completed and were honest when discussing additional options and recognizing the point of diminishing returns for further service. Many shops would have taken this as an opportunity to cash in. Although the original issue was not resolved, I will 100% give them another opportunity based on their candor, honesty, communication, and fairness.

I definitely recommend this shop. I have had 2 different VWs repaired here. The owner is…read moreknowledgeable and friendly. The cost was very reasonable and I got my car back right away.

Dave is no nonsense, efficient and cost effective. If you take your Audi or VW anywhere else you…read moreare missing out on a chance to save money for truly professional workmanship and he really DOES know these autos.