I have my car serviced here . The workers were very friendly and went above and beyond for me and…read moremy car runs smoothly . I recommend getting your car work done here.

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

Very professional and knowledgeable from beginning to end. I will have all of my vehicles serviced…read morethere. They helped with my AC. Sent me text updates. Called me with updates. This team is great!!

1 star -- extremely disappointing experience and unacceptable lack of communication…read more I chose Japanese Auto Parts in part because of their 4.9-star Google rating, so I expected professional service and communication. Unfortunately, my experience on October 2, 2026 was the complete opposite. I dropped my Jeep off at approximately 7:30 AM for an 8:00 AM appointment. The plan was to have several repairs addressed, along with new tires, an alignment, and a complete health assessment of the vehicle. I was initially told that some of the parts would be delayed, but that they should still be able to complete the tires, alignment, and vehicle assessment so that I could have my Jeep back Friday evening. Instead, I had to repeatedly call them myself just to find out what was happening with my vehicle. There was essentially no proactive communication. When I called around noon, I was told they were still waiting on parts. I called again around 3:00 PM and was then told that neither the tires nor the parts would be available and that they could simply keep my Jeep over the weekend. What made the situation completely unacceptable was when the employee then admitted that, despite having my Jeep since 7:30 that morning for an 8:00 AM appointment, they had not even completed the vehicle health assessment. At that point, I told them not to perform any work on my vehicle and that I was coming to pick it up immediately. I walked in, collected my key fob, and left. Delays in parts happen. Tires can be delayed. Schedules can change. That is not the reason for this review. The problem was the complete lack of proactive communication, follow-through, and urgency. If I had not repeatedly called throughout the day, I have no idea when anyone would have contacted me to explain that the work they had discussed with me was not going to be completed. Keeping a customer's vehicle for essentially an entire business day without even completing the promised assessment--and only revealing that after the customer repeatedly calls for updates--demonstrates an unacceptable level of apathy toward customer service and respect for a customer's time. I specifically sought out this shop because of its excellent reviews. Unfortunately, my experience did not remotely reflect the level of service those ratings led me to expect. I left without allowing them to perform any work on my Jeep and will be taking my vehicle elsewhere.

I have been repairing my car at Mitch's Brake and Muffler, Norfolk, Virginia for 15 years, they…read morespecialize in every thing under the car, breaks, mufflers, arms, bushings, struts and so on I am Vietnam Veteran and own Lexus 1999, so you know such old car needs a lot of repairs, I always did what needs to be done at Mitch's, the owner is young family man and his experienced employees also young men friendly and professional, I never fixed anything there and had to return to fix it again, the work always done properly , he does not do any work you do not need, even if you ask for it, he will check the car and if you do not needed the work he will tell you, the car do not need it, very honest his prices are very reasonable, based on the time he spend fixing it, NOT WHAT THE COMPUTER ESTIMATES. he is honest, friendly and his prices are very reasonable. and the quality of their work and prices kept me returning for 15 years. do yourself a favor, next time you need a brake work, muffler, struts or anything under the car give this young family man a try, 15 years ago I did and never went any place else if he can fix my car. Once I was in the waiting room talking to another man, he said he came for new muffler and expecting to pay few hundreds of Dollars, he was surprised when Mike told him, they can fix his muffler with out replacing the whole muffler, he was shaking his head and said, I did not know there are still some mechanics fair and not greedy.

Reasonable price. Honest and professional. I have been taking my classic cars as well as my modern…read morecars there for years. I have been pleased with the results of their work. I would highly recommend them.

To no surprise I had another great experience with Joel, service manager at Mastertech! I literally…read moreonly take my 2007 Honda CRV to Joel, who now has been with Mastertech a few years. I trust and appreciate Joel's knowledge and honesty. Last week I made an appointment for breaks, oil change, headlight and State Inspection. A few hours after dropping my car off I received a call from Joel saying my breaks are in good shape and no need for maintenance at this time.. WOOO HOOO! He then told me the final price and a few hours later my Honda was ready to be picked up. Words cannot express how much I trust that guy! I recommend him and now Mastertech to all my friends and family. Keep up the good work!!! Thank you!!!

They are prompt courteous and keep you updated. Definitely would recommend them …read more Had my car inspection done in a timely matter

Called in to inquire about a state inspection being complete today and was told if I came in now it…read morewould be done by the afternoon. As soon as I pulled up the gentleman working met me at the truck and immediately began the inspection. Awesome people and great service. Will definitely be back. Great they are also only right around the corner from me! Update: to make it even better I didn't have the $20 in cash, I didn't know they only took cash for state inspection, on the honor system they let me leave to go to the ATM and come back. Obviously, that is exactly what I did.

Been there several times with several cars; and so far so great!…read moreTook our old Jag there, along with our Highlander and Rav4 with usual services and new tires. Work completed perfectly. Prices decent and nothing done you don't need. Highly recommend this local shop. Glad to have found them; wish I found them sooner.

We've used this garbage multiple times across years and have been highly satisfied. My husband is…read moreknowledgeable about cars and feels that they are honest in identifying a problem and do first rate work. Highly recommend.

I was tired of paying exorbitant prices for quick maintenance and simple repairs, like changing out…read morecar headlight bulbs. While I know I could tackle it myself, I often find it takes me much longer due to not having the right tools and the risk of losing important nuts and bolts. I found a friendly, quick, and respectful mechanic who offers honest service at affordable prices, especially for tasks like replacing a low beam bulb. Making an appointment was easy, and the cost was significantly lower than what I would have paid at the dealership. I was fed up with being misled by car dealerships. I highly recommend this company for auto work!

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

The repair was a quick money grab. Over charged for the part. Think long term not short term...read more

John! Is The Man To Go To! Best Service! Anything Porsche / BMW! Even Unique Alignmentsread more

Honest, reasonable prices, high quality work. I have had multiple cars serviced and tuned here and…read moreit's always a great experience.