Dr. Nasr was our vet until Friday, September 3rd, the day he yelled at me on the phone…read more
We had taken our beloved shelter dog, to this vet since moving to the neighborhood in 2018. Despite some mixed reviews, quirkiness and lo-fi facilities, we were mostly happy with the service provided in several annual checkups, a vaccination, and treatment of an ear problem.
On September 3rd, we were out of state visiting family. A friend was dog sitting, and called us in tears explaining that our dog had panicked on a walk in our neighborhood, pulled out of his collar and run off. Our dog is fast and he got so far away his whereabouts were unknown.
As hard as this would have been if we were present, being an airplane flight away made it a full nightmare. We rallied friends to join the search, posted online and began to prepare for me heading home early as we could not imagine losing our dog forever without giving it everything we had.
The NYC recommended website for registering lost dogs asked for chip ID number. This was especially important since our dog had pulled out of his collar and had no other id. We were deathly afraid of him ending up at a shelter and never even knowing.
Not having this chip number to hand, I called the vet on Friday at 5:12pm, praying that he would pick up as the office closes at 5:00pm.
Imagine my relief when the familiar voice of the vet picked up nearly immediately. I started to explain the situation and hadn't even gotten to ask if had our chip ID on file when he raised his voice and said things like:
"Who is this"
"You have the wrong number"
"YOU ARE WRONG"
I was confused, and even briefly thought maybe I had misdialed. However, the vet has a very unique (for Brooklyn) manner of speaking, and I carried on, repeating myself several times until it was clear what I was after, the chip ID on file for our dog, who goes to Windsor Terrace Vet on Prospect Avenue. At this point, the responses changed:
"This number is for emergencies only"
"THE CLINIC IS CLOSED"
The number I called is the public number on their website and on Google, the one shown in this very Yelp profile. I thought he must be (awkwardly, rudely) thinking I was calling for something routine. It was, after all, 12 minutes after closing, so perhaps he still wasn't understanding the urgency of the situation. I again repeated that we knew him well, our dog had been coming here for over three years, that this was indeed an emergency and that we just needed the chip ID number if he could please provide it.
"YOU ARE NOT HEARING ME"
"THE CLIIIIINIIIIIC IS CLOOOOOOOOOOSED"
"EMERGENCY ONLY"
No amount of me trying to make clear that our dog's life was in danger, no amount of pleading got him to say anything beyond this.
Perhaps he had had a bad day? Perhaps he was far from the clinic and could not access their records system to provide the number we needed? Perhaps we didn't meet his definition of pet emergency? Perhaps if you call 12 minutes after close you should expect to be lied to and yelled at?
We'll probably never know, because instead of listening and explaining any of this, he just kept yelling at me, probably for five whole minutes.
I'm sorry about whatever it was that made him do that. But we learned that day that we cannot rely on him in time of our pet's greatest need.
Epilogue - to our relief, our dog was found hours later thanks to Nextdoor. He required some minor vet care, but was mercifully not seriously harmed. Needless to say, he was taken to a new vet.