Poor customer service, staff no where to be found, dingy looking store and the store Manager Chloe lacks supporting customers and professionalism. She apoears to dislike her job. I had to seek help and saw her trying to ignore me and run to the back of the store. It was my daughter birthday and I wanted to get her a hamster this manager/ employee was rude and talked down to me when I had an inquired about what to purchase for the hamster. This was by far one of the worst experiences I have had. We left this store disappointed But the good thing is I didn't waste my money at this location. She needs training or she should have called out of work that day or better yet just quit. Give this position to someone who wants to work. read more

Dear Petco Vaccination Clinic Team, I'm writing to express my sincere gratitude for the amazing service I received during my recent visit with my two dogs. From start to finish, the entire experience was smooth, professional, and incredibly comforting. Every member of your team was kind, patient, and helpful. I truly appreciated the warm welcome and the way everyone made sure my dogs felt safe and cared for. A special thank you to the doctor who administered the shots--your gentle and professional manner really stood out and made a big difference. It's clear that your team is passionate about what you do and genuinely cares about the animals and families you serve. Thank you again for the wonderful care and for making what could've been a stressful visit feel so easy and positive. I'll definitely be back for future visits and will be recommending your clinic to fellow pet parents. Warmly, Jaleesa J read more

Petco - Pet Stores Near Me - Brooklyn, New York

I went ot petco to buy some stuff and some fish ask and employee for help she ignore me like I was talking to a brick wall so I went and ask the other employee at the register so she tell me to wait when she finish and she will help me she was not able to because the other employee told her to stay by the register and send me back to her so i told he that she do not want to help me so she told me that I have to keep pestering her until she do which I find was ridiculous so i ask here for her name and told me she think is (Crystal) so i call customer service to complaint he told me hold on will he pull up the report after 10 seconds he put down the phone. They why Mom and Pop shop is the way to go this billionaire company think they s...t don't stink read more

I went in for some Superworms for my Beardy and ALL OF THE LIVE INSECTS WERE DEAD AF. I asked the cashier what's up with that and sis shrugged her shoulders at me. I'm not bothered by the cashiers response to my question, I've worked retail before she might've been having a not so good day so I'm not worried bout that. I'm just more concerned as to why in world all of the worms, and roaches were dead already read more

1 star lost because they keep their bettas in cups and another lost because most of their fish are sick

UPDATE ON MY CAT: My cat is alive and well now. 2 days ago he had his surgery to get his kidney crystals removed and the surgery was successful and stayed hospitalized for a few days. He was discharged yesterday and is doing very well and we took him for a check up at our local small vet and he was perfectly healthy unlike Petco being a lying bitch about everything almost killing my cat. Petco if u see this ur lucky we r not suing u but u almost killed my cat. I will never come back to ur store or vet and I'm switching to chewy and pet smart. read more

I order the dog dry food from petco two day before, and I received the food expire day is 11/22/2020. Normally we're order from chewy, it's first time order dry food from petco. My dog don't eat the dry food, so We usually use the coffe blender grind it to the powder, when we finish whole bag two blender is broken, and I see the expire day is 11/22/2020. When I call petco ask if I didn't check, if my dog eat, Who will bear this responsibility！Petco just repeat we already refund the dog food money to you, don't want to answer my question! I mention that now is not this problem, is Who will bear this responsibility，then petco only repeat we already refund the money to you. I'm so angry, why petco do like this! I will never every order from petco, hope people see my message and check everything from petco! Don't let you pet( family members) eat the expire food! read more

Petco - Expire food from petco - Pet Stores Near Me - Brooklyn, New York

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Great place, excellent in stock items.. friendly and welcoming service.. Totally recommend! read more

Staff is so nice and helpful at this store. They literally try and go above and beyond to make sure you are taken care of. Everything is very organized and easy to find. They had a great selection of treats and dog toys. I really like the fact they have a parking lot so there is no need to look for parking. Really great if your in a bit of a bind with food and need food ASAP. I am a FAN! I will be back. read more

There's no reason to give this place anything less than 5 stars. They offer a wide variety of doggy treats/supplies. I bring my dog here with me all the time! The only problem would be that it's messy sometimes... Just recently, I've bought 2 chameleons and the starter kit. The worker who helped me seemed very nice and knowledgeable. He and two other guys working at the time gave me the impression that they really care for the animals there. Staff here are super friendly and know what they're doing!!!**** read more

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Always extremely helpful with good service, they have a huge selection on anything I need for my cat. I come here often and have always been helped promptly and politely. They have a parking lot as well which is usually empty so very convenient! read more

When it comes to fish always ask for Christian! He knows his stuff. My boyfriend and I got a new tank and a few fish, he walked us through the process of setting up and making sure they're ok once they've been transferred:) read more

Those guys are charging for bringing pet to them...The lady "Lucia", with colorful mask, wanted me to buy a carrier to vaccinate a kitten. Meanwhile she could not find this policy itself. Their vaccine prices are tricky. They add extra useless staff, that your pet actually do not need, like a blood test or deworming, that you could do yourself. Never vaccinate your pet at vetco! read more

This Petco Always Is My Go To Spot. Everyone is Attentive. I've Probably Had 1 or 2 Bad Experiences with New People. Other Than That the Employees are Super Nice and Sweet. :-) read more

I have several types of pets in my home ( hedgehog, cat, dog rabbit etc) I've always went to Petco for all of their needs, and they've always been able to accommodate me. They're open late and the staff.. especially lately always very helpful. read more

Petco - Pet Stores Near Me - Brooklyn, New York

The staff here is very inconsistent with their quality of service. Sometimes you get off the wall service and other times you get the "we dont carry that" while it's on the shelf in the next aisle. Prices are very expensive especially when it comes you their brand which is weird. The up side is the products are top notch and you have an unlimited time to return anything you dont like. (cash and card here as well) read more

I'm kind of torn about this Petco. If the drive to the store didn't raise my blood pressure, I might give it another star. It's just such a pain in the ass to get there! It does have a parking lot (shared w/BK). The store itself is fine. We had a really nice cashier. I give him 5 stars! His managers, however, had to come and process our return. They were kind of miz and seemed totally inconvenienced. The store was pretty clean. Not well stocked though. I'll probably just buy stuff online from now on. read more

Petco - Petco parking lot - Pet Stores Near Me - Brooklyn, New York

Juneka. The first, last, and only reason to go here. I mean, I'm sure there are others, but she is the kindest, most patient, most compassionate woman I've ever met. I'd just gotten my dog a few days before coming in (unfortunate side effect of loving in NYC - my friend had to give up his dog due to building rules) and my little Bailey was super freaked out. She desperately needed a proper cut because of the matting, otherwise I would not have put her through that. Juneka understood and tried every possible trick she knew to try and calm my little fur hurricane. Unfortunately nothing worked, but she persisted with a smile and a great sense of humor. It took over 3 hours and she never gave up or took out any frustration on me or Bailey. She's made of pure puppy magic. read more

OMG! Amazing this is the most amazing Petco I've ever visited! I'm in love with this location and their staff! Those past reviews form 2009 don't do any justice‍ I can't wait to go back and interact with the staff! They were incredibly attentive! Mimi was increasingly helpful and knowledgeable(my apologies if I miss spelled her name). I'm definitely purchasing here again! Really good selection of fish, and extremely clean tanks. read more

I used to go to Brooklyn Zoo but I had to go to Petco . Petco the staff knows exactly what they're talking about they can recommend how many fish you need in the tank how big they will get who is compatible with who I enjoy shopping there I have two cats and a tank full of fish and I'm very happy to see the price was very reasonable for my 75 gallon I'm very happy awesome team and Mimi is the best and Naphtali read more

My two Maltese were in need of a haircut for summer, so I took them here - first time! I'll definitely be back. I worked with two male associates who were great. Even though my dogs were barking like crazy with separation anxiety when I dropped them off, they were handled very well and calmed down once I left. Took about 90 minutes for both dogs. Cut is exactly what I wanted - short all over (it's too hot outside for them to have a thick coat!) but longer tail and ears. I've had bad experiences at other groomers where my dogs come home scared and shaking - not this place! They're both happy and smiling today! read more

Petco - Petco haircut - two Maltese - Pet Stores Near Me - Brooklyn, New York

We are currently transitioning to an independent groomer and online ordering. The prices are okayyyy if you are in a pinch but the staff is lacking. How can you tell me you don't carry an item that is sitting on the shelf behind you? How can you tell me the wrong total when the cash register is ringing up for you? Why do I have to keep taking pictures of the prices on the shelf because it is wrong in your system? Why are there only two person and the other person keeps disappearing in the back? Who is the manager and why can you never speak to one? The mom and pop's pet stores in the are should really give Petco an award since they are keeping them in business by being so incompetent. And do not get me started about Jane LaRosa , the groomer. She smells like an ashtray everytime even though we tell her our dog is on medication for allergies especially cigarette smoke. She complains about a whining dog (part of your job, really I can't sympathize too much.) She is very rude and main reason I never tip her. The day I learn to groom my dog besides wash and blow dry is the last time I bring them back. The last time I was there the cashier rang me up wrong. The line was long I didn't notice so I was a bit shocked when Jane takes my receipt and starts to walk back to the cashier. All subsequent request for her, the manager and the cashier to tell me what was wrong was basically ignored until they then tell me to swipe my card for an additional $32. When I refuse the cashier gave me some half-assed story. When I checked the math (based on the initial grooming receipt) I only had to pay 16. I can't deal with this place and I won't! read more

Okay out of all the Petco's I've gone to in Brooklyn, this one is by far the best and sales associate Corey is amazingly helpful and knowledgeable. There are an array of food, treats, toys, and cat trees here and I was very happy with my purchase. Staff were friendly and helpful and we ended up with a bigger/better cat tree that we anticipated getting which our kitten loves. So I will be back. read more

I needed turtle food for Frick and Frack I dare not go home and not have food for my babies. The young man was very knowledgeable about food for adult turtles and we discussed vitamins and nutrients which are very necessary for a long and healthy life for turtles. He allowed me to go behind the counter and make my selection. I saw they had raincoat on sale for dogs but could find anything for BJ. He rang up my purchase and l was on my way. Customer service goes a long way in my book and I will definitely be back next time I am in the neighborhood. read more

I'm always happy visiting Petco the people employed there know about the animals fish Love their Petco

When it comes to buying fish DO NOT BUY FROM HERE I bought 4 fish yesterday, 1 died after 4 hours and another one was laying on the bottom of my tank dead today. Granted they give you a choice to get another fish or your money back but still, it is frustrating having to keep going back and forth. (you must bring dead fish back to store along with water sample) Note: water in my tank is perfect, 29 gallon freshwater. read more

Lousy store. Very bad inventory display and control. But super friendly staff. Would probably go again.

I've had two cats for over 5 years. Not until I got a puppy two years ago, that I made my way to this Petco. I always find myself just walking around- trying to find anything that I really need for my pets. After about 3-4 trips out there, I don't feel the real need to go there. It has things for all my babies, but I can easily get them at the Petland discount in my neighborhood. I generally don't buy their cat or dog food- too overpriced. Maybe I'll get them treats that I don't typically find at PD. but that's about it. Toys are overpriced too. It's okay for large selections and showing off your pooch...but that's it for me. When I drive all the way down there- it almost a waist of gas- I should have left the dog home and go to King Plaza. read more

Nick was such a great groomer. ! Absolutely love him and he took amazing care of my dog. I highly suggest this petco grooming salon

I love Juneka! She's the best with grooming my dog. All the groomers are loving and caring to all the dogs that come in. Every single time I've been there I have witness those most important qualities in them. read more

I cant say enough BAD things about this store. Right now I am on the phone with them, I have been hung up on FOUR TIMES!! I cant tell you how many problems I have had with them, down from buying online to going to this horrible store. Shoppers beware! From a lack of sales people to the worst customer service I have ever dealt with, this store is by far the WORST! As I am writing this I have been hung up on now SIX times, they have not taken my call. They just dont want to be bothered with people, the people that keep them in business!!! read more

Very happy with the service at this Petco. I brought my Yorkie here to get groomed and she looks amazing. Faith did a wonderful job! The grooming department manager was also very helpful when I asked for help with other products to purchase. Will make this my go to store! read more

Faith is honestly amazing. She's such a lovely person and my dogs Simba and Nala look great! Thanks for being so gentle and sweet to them! Also, major thank you's to the woman who helped her! ( I sadly didn't catch her name) but she was also so nice! read more

If I could give this store 10 stars I would. Over the past few years my experience with the staff has been stellar. On several occasions store personnel has taken the time to talk to me and help me make decisions (sometimes even telling me where to find items for a better price). Recently I called to ask for assistance with my Fluval 106 filter and they helped me to fix it over the phone! In me they have a customer for life. There should be more stores with this level of customer service. read more

I am a fan of this particular location. I recently made a visit for dog food. To be honest I would normally shot online since it can get pricey. Luck was on my side because there was a sale on the dog brand of my choice ( I will not disclose the dog food brand since I'm not being sponsored! hahahaa). There is also a pet groomer on site. Anyway it's a cool spot for your pet grooming and pet product needs! read more

I'm trying extremely hard to rate this store, but I'm still setting here waiting for our yorkie to be groomed. We entered the store at 10:00 am, and it's now 3:55pm. The young lady that we encountered this morning was so rude I can't began to tell anyone our blood pressure level. The only thing I can say is that I will never set foot in another petco in any part of the world. I now can rate petco, 0. Tried to post without a star, so here your star. Please remember I'm selecting a star because I have to in order to post read more

Petco - Pet Stores Near Me - Brooklyn, New York

I just adopted a very anxious small breed dog. After seeing a trainer she recommended we buy a few products to help with anxiety. I walked in almost in tears because of stress- your staff was so kind and friendly and told me exactly where to find everything. They even match priced my items. Thank you for your kindness during a very stressful time. read more

A good selection at decent prices. There is always a wait however at checkout -no matter how small the line is. Cashiers need to be aware when people are waiting it is no time to sign people up for the Petco Pals card. read more

Big, spacious pet store, often has less than five customers+employees in store at any given time. Employees are helpful and friendly, prices are lower than Manhattan Petcos. Not much else to say. I'm not sure how to end this review. This is so awkward. Weirddd.... read more

This specific Petco is ok...and I mean just OK. I wanted to go to Petsmart but I didn't want to drive all the way to Staten Island. The parking is weird. They are right next to a Burger King. Do they share the same parking lot? I don't know. There were only 5 meters out in front. Anyhow, it was small and everyone seemed friendly but they didn't have what I was looking for, so I sat in traffic for nothing. Booo. My dog liked it in there so I'll give it an "OK" rating but my dog also likes going to the Bronx, so go judge for yourself. read more