I left my Labrador at Ivy Pets boarding, and it turned into one of the most stressful experiences of my life. It was the second time she stayed there -- the first time everything went fine. For the first five days, I received no warnings and everything seemed normal. On the sixth day, I suddenly got a call saying that my dog had become "hyperactive" and was "biting" when they tried to put on her harness. They told me they would have to give her Trazodone twice a day, otherwise they would "send her to a shelter." They knew I was overseas and couldn't intervene. When I asked for more information and said I didn't agree, they hung up. Soon after, they messaged me demanding I pick her up immediately.
Only after I sent them a message mentioning legal advice did they claim that an employee had gone to a doctor and filed a report. If it was so serious, why wasn't it mentioned during the call? Why only after I refused medication? After that message, they ignored all my texts for three full days while I begged for updates. I was terrified.
After I contacted NYC Department myself, and after three days of silence from Ivy Pets, they suddenly started sending cheerful videos showing my dog jumping and playing. They were calling her "sweet girl" and saying how good she was -- and all of that without any medication. Interesting, isn't it?
Trazodone is a strong medication with side effects like sedation, confusion, stomach problems, and even increased anxiety. They wanted to give it twice daily, charging $30 per dose -- while the real cost is less than a dollar. It felt more like a financial decision than a medical one.
My dog is 1.5 years old -- a sweet and energetic Labrador who has never shown aggression. When I brought her home, she was withdrawn, visibly nervous, and had an unexplained bruise on her paw. She even peed herself 3 times right at home. I still don't know what happened to her there.
The manager, Catherine Pazmino, showed no sympathy. She didn't apologize and ended the conversation by saying, "Then don't come back." I was shocked.
I was never provided with any official documents, veterinary evaluation, or incident report to support their claims.
This place may look professional, but my experience showed the opposite -- pressure, neglect, and emotional harm. Please be careful read more