my dog got a groom earlier yesterday for around 180$ not only was that kind of pricey and forgot to cutt his nails or brush his teeth as i paid for he comes out with an irritated eye and they gave eyes drops to rinse the irritated eye. he went from a squinched eye to it being shut all the way with mucus coming out within a hour or 2 from leaving so after rinsing his eye again we noticed it got worst and ended up in the Er for an extra price of 500$ now not including cabs to get to these places so his 180$ cutt now got me around 800$ for the day thanks for whatever procedure yall done to mess with his eye this bad just sharing so the next person think twice on a simple groom that could turn into more here . He now have to recieve tobramycin eye drops for the next 7 days along with a cone so he wont try to scratch his eyes out and finally on the way home 4am wow perfect haircutt day read more

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DO NOT TAKE YOUR PET HERE! THIS IS A LONG REVIEW If I could give this place a zero I would. I've taken my dog here in the past but the inconveniences with charging, the extra fee for card verses cash was a turn off. So I started taking my dog to WHO'S YOUR DOGGY, which is excellent. Me and my partner got our signals crossed and he mistakenly took my dog here this past Saturday to be groomed unfortunately. They took him which was odd bcuz again he didn't have an appointment here. Once he was picked up my dog and took him outside my partner noticed visible cuts on him. He went back inside and addressed the receptionist. She stated that his fur was matted (it wasn't we wash him regularly with the brush gloves) and he got nicked. That should have been addressed immediately upon arrival but it was not. Once he got home I then noticed he had more cuts. Some his body, hind legs, his private area and possibly his anal area. I believe there is more but he won't allow me to touch him much. My dog can barely walk, sit, isn't eating and is laying still. My partner called and was told through text btw that he had a skin irritation and that what we were seeing was from the skin irritation solely. The stories has changed dramatically the owner s unwilling to take calls. All communication with any issues are through text. Anyways I finally was able to speak to the owner Gabriella. She also wanted to respond through text but I demanded to speak to her verbally. She does a lot of talking but hardly any listening. She proceeded to tell me about my dog having skin allergies which can cause some skin irritation and the dog more than likely got razor burns. I had to cut her off and explain to her this was not what the receptionist told my partner. She also decided to send me over photos some were the ones we sent them with one of the cuts. There was so much talk and things she was saying didn't make sense. As a business owner she refused to take responsibility for the butchered job that was done to my dog and I am HIGHLY upset and disappointed. Not even a sorry was offered. Which is baffling. Even if you don't offer a refund you couldn't give a sorry? It is now Wednesday and my dog still isn't back to his normal self. He is moving around a bit more but very slowly. We've had to pick him up just to move him around and to take him up and down stairs just to go outside to relieve himself. I WILL NEVER TAKE MY DOG BACK HERE AND IF I WERE YOU I WOULDN'T EITHER. read more

Pretty sure they are not paying their fair share of taxes. They would make you pay cash only. Also, when I got my dog groomed here he would come back with cuts. read more

Yes this place is really a good good spot for your fur babies. I've been coming here since my daughter was born yes you fur baby is my daughter and she's now five yrs old I wanted her to look like a Finnekin which is a Pokémon and I was in contact with Gabriella since nov3rd even though she made me panic and sweat a bit once I got there that no groomers would be able to do my daughter.....and saw both of our sad faces and pouting she got one of her groomers to come back and color my baby and Sweetheart once I saw my child my heart couldn't take it because I usually they always do a good good job use all organic products, walks your dogs,and babysit too and plays with them come on you would want your child to be happy and comfortable even though its just 2hrs or 6hrs. So Gabriella and company Thank you!! read more

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My dog asked me to give Zen a 5 paw review. She would have done it herself but was having problems navigating the keyboard.

I was looking for a groomer for my 11 month old puppy, milo and found this company on Thumbtack. I loved the great communication and follow up throughout the entire process. All of my questions were answered in a timely and professional manner. I decided to get the grooming, haircut and bath package inside my home. I did inquire if the groomer was vaccinated and to ensure covid protocols were followed up and it was. During the intake process I informed them to send someone patient because I knew Milo was not going to make it easy for them and his little crazy behind didn't. Lmao. Thank God, the groomer, Jonathan was very patient yet consistent with milo and was able to get the job done professionally. Milo was way overdue for a hair cut and when I saw him I thought I had a brand new puppy. I didn't hear too much resistance from milo but I did hear a lot of positive feedback from the groomer, "that's a good boy milo" and a few "no milo, come back milo" I stayed out the room in order for the groomer to handle everything with minimal distractions. The grooming session seemed very thorough and I was very pleased with the results. I had a concern about milos nails and notified the company and they responded right away with an explanation and it made sense especially around safety issues. I would definitely use this company again to groom my sweet but wild baby milo. read more

Zen Animals - The new and improved milo. - Pet Groomers Near Me - Brooklyn, New York

This is in response to the owners unacceptable response to my Frenchie suffering a HEATSTROKE while in their care. Everything you wrote is contradictory to the veterinarians diagnosis of HEAT STROKE. I'm sure as an "animal groomer" I don't have to explain to you the primary cause of HEAT stroke which is over-heating as a result of HEAT! He overheated while in your care! Simple!! Don't try to deflect due to your greed and lack of professionalism. Ash has been groomed numerous times in climates hotter than NY and this has never happened! Regarding your comment about the heatless air dryers, it was YOUR receptionist that told me he could have over heated because of the dryers. So again maybe you need to deal with the incompetence of the staff. Lastly, when you saw him in distress I should have been notified immediately as his parent! Which you did not do! Or take him to a vet at my cost as outlined in your grooming contract! You did neither!! Not one person called to check on him but you have the time to get on YELP and type a response?! If you're not sure why "Ash had this reaction" which was diagnosed as HEATSTROKE maybe you may need a career that doesn't involve living beings! Because you should at least know the signs of heatstroke and also should be aware of what brachycephalic breeds require. I hope no animals lose their lives due in part to your negligence, lack of empathy and the incompetence of your staff. read more

My dog name is Fudge & he has been going to Zen a while now & I no complaints. They do an amazing job everytime I bring Fudge I'm pleased. The costumer service is great. I give them a 10/10 ratings. read more

Zen Animals - My dog Fudge - Pet Groomers Near Me - Brooklyn, New York

They did an amazing job on my two dogs in record time and costs appropriately. 5 stars and my hats off to the groomers at Zen Animals! They also infuse the pets in their homemade oil after so they have a lingering smell of freshness. I'm definitely a fan! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

My local groomer closed down, so I took my 15lb schnauzer to this place for the first time. They did a great job with the bath/haircut and cut his nails/cleaned ears. They sent him home with a bow tie and they also apply essential oils perfume at check out and he still smelled great 5-6 days later! Would return! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

This is my third visit and the quality of services I received have been consistently great. My Chihuahua was bathed and received a shedding treatment. This is our third shedding treatment and I definitely noticed a reduction in shedding. I was deeply concerned about my Chihuahua because she doesn't work well with other dogs however when we arrived she entered the location with no fuss, actually greeted the groomer, and the services were completed within an 1.5 hour. The great customer services and consistent quality grooming makes this place a regular in our grooming needs. (And it's around the corner from my home). The next day you will receive a text to rate your experiences. That text made me feel that my feedback matters to the business. Make an appointment immediately today. read more

Zen Animals - That's my Chihuahua mix getting her aromatherapy treatment. Cee-Cee look like new money. Great customer service. - Pet Groomers Near Me - Brooklyn, New York

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They have been grooming my shih tzu for quite some time now. Appointment are usually available same day. They use to be cash and Zelle only but recently they have added a card system with a 5% up charge of course. Any who my baby is usually ready in about 1-2 hours which is pretty awesome. read more

Very community focused with amazing results. Every visit ends with amazing results. Mason (our family Dog) loves the space.

I decided to try them because I've been receiving text message alerts from them for sometime ! I must've scheduled before and didn't go thru with it but I'm happy I chose them this time ! I got the groom + bath package and added on anxiety tincture & teeth brushing . my baby's breath is fresh , and her cut is exactly how I asked the receptionist also let me give her some complimentary perfume before we left . I will be back read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

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We received friendly service, a nice bath and grooming For our cats and dogs highly recommended

Took my pup here for a grooming. She was ready within 50 minutes after drop off. As I'm approaching the building, I hear my dog yelping. My dog doesn't cry or bark at anything, she's very quiet. So this behavior was very concerning. The staff was not friendly, I showed up to pay and she immediately asked how I was going to tip. She told her coworker to get my dog, and as I'm waiting I hear the coworker yell at my dog to get out of the cage. I'm shocked they would even talk to someone else's dog that way, especially with the owner 20 feet away. They didn't lease up my dog when giving me her and my dog ran away from them so fast. I had to rush and put her lease on because they opened the door for my customers to come in. They didn't say a word to me, no goodbye nothing. They put a bandana on her and it was so tight I couldn't even put on finger between the collar and my dog's neck. Very unprofessional. I will not be returning. read more

Very friendly staff and very welcoming. Checking in was a breeze and was done so safely with staff wearing mask. Mia was handled with love and care and had a complete bath/grooming package along with nail clipping. I wanted her to be shaved down fully because she was in desperate need of that. I was informed Mia should be done within 2.5 hours and she was ready within 2. I'll gladly take her back for another cut and bath. Great service! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

I've been here twice now and each time has been great. Zen Animals caught my eye because they groom in stages which is how I groom my dog. They're the first groomers I've seen who actively work to make sure your dog is relaxed and even offer CBD and canning essential oils as part of the service. My dog normally hates going to the groomers which is why I've groomed him at home, but those professional shears really do make a difference. I did a test run and brought moochie in for a Neil trimming which took all of 15 min. I held him while they used the grinder since his nails are black. His full bath grooming appointment was two weeks later and my boo dropped him off in the late morning. We initially were given 5 hours later but when we went to pick him up he wasn't ready. They said about another 30 min so we just chilled and waited in the store. I liked being able to see them groom my dog and when moochie was done he came back super chill and not at all a nervous wreck. The staff at the front are incredibly nice and fun to talk to. I've definitely found my go to dog groomer! read more

Zen Animals - Fresh cut - Pet Groomers Near Me - Brooklyn, New York

My second time here and they do a good job. My Chloé loves her summer cut and so do we! My baby always smells so good after her spa day and the customer service is great! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

Had a very bad experience. My dog was left 3.5 hours without even starting the service (read: should not have taken another appointment). Was there a total of 5.5 hours for a straightforward groom that takes about 75 minutes normally. Also the first receptionist told me a price for cash, then the second receptionist said the same service was $22 more. Not added service or something unanticipated, just insisted that it was a different price point-- also significantly more than all area grooming. Finally as I stood there listening to my dog howl, distressed, in the finishes dog holding cage, the receptionist stood for about ten minutes--not busy, just not retrieving the dog. I had a bad experience a few years ago and hadn't returned, then tried again. Mistake. read more

I'm very satisfied with the service I received. Grooming was on point . We will definitely be returning customers. read more

Zen Animals - My pup Oreo after his grooming at Zen. - Pet Groomers Near Me - Brooklyn, New York

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I paid $139 for my 10-lb dog to be chopped up. Her look for the summer is giving shaved chicken. The groomer did a horrible job and didn't care about how they made her look. Please look at the pictures for reference. By the way, my dog's breed is Shorkie. read more

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Zen Animals had my dog locked in their cage for over 6 hours while Zen Animals had jackhammers completing construction on their facility. July 23, 2022 10:30am - I scheduled a 2:30 Haircut + Bath Package (AKA) basic grooming equaling $98. 2:30pm - I dropped my dog off, everything looked normal. Z.A. staff said they'll call me when done. 7:30pm - No one called nor picked up the phone when I called 8pm - I drove to Z.A. assuming they'd be done. 8pm - I found the entire store actively being renovated by Mexican workers using: construction masks due to the dust/debris everywhere, jack hammers being used on the floor, wheel barrels rolling broken concrete out, etc. WHILE MY DOG WAS THERE! See the attached photos!! 8pm - Z.A. staff tell me they have not even started grooming 8:45pm - My dog's grooming was completed. I was not given a receipt. When I realized I wanted the receipt I went back to make them give me one only to find Zen Animals AUTOMATICALLY ADDED A TIP FOR THEMSELVES. Present - I never asked to be put on their email list, yet I receive their Day spam every month despite repeatedly using the Unsubscribe command at the bottom of the emails The definition of Holistic speaks to consideration for the physical, emotional, social and spiritual wellbeing. Z.A. knew they had scheduled pet service during their full renovation. That is not holistic. That is just another greedy Corp. invested sell out resting in the laurels of the word holistic. read more

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Recently moved to the neighborhood and my neighbor suggested Zen. I've since had Charlie bathed there 3 times. They do such an incredible job, they're so easy to communicate with through text and Gabrielle is great. read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

My boy Mozzie comes here all the time for boarding (he loves everyone there and his little area at Zen) and he's recently gotten his first official groom here - he came out smelling amazing and super soft. Our previous groomer would leave him somewhat damp - Samoyed double-coats take awhile to dry, but it's completely necessary they dry all the way after a bath to avoid matting - but here at Zen, his coat was dried correctly and so much more. We took him out for a couple of hours too, and he still came home smelling good with his paw pads still soft. We'll definitely be coming back! read more

Zen Animals - big smiles hangin out outside! - Pet Groomers Near Me - Brooklyn, New York

i was accommodated within 3 hours and was met by an extremely courteous, professional and just nice staff. Munchie looks amazing. Smells pretty good too. I recommend Zen for any of its services. read more

Zen Animals - Before-After. L- R - Pet Groomers Near Me - Brooklyn, New York

I just dropped Lelly for her 11:30 am appointment this morning. This was not Lelly's first visit and I always tip staff 20% . Sadly , I will not be returning ! I undid the bow & My dog has an open fresh wound and you guys covered it up with a bow . I always tell the staff that I will be next-door to the café as I know her haircuts are quick and she is 7 year old 4lbs Yorkie. They asked me if was aware of this wound. It does not make sense that if there was an open fresh wound why didn't you guys call me before proceeding. & to even give her a haircut & let alone try to cover it up with the bow . Never in my life have I heard that a ponytail can cause an open wound. It does not make sense, the staff took a picture of it. I have taken pictures of it. This is unacceptable. I wash her myself every two days and put a ponytail and this has never happened. I would like a full refund $116.00 and some answers of what happened to my Yorkie. read more

I really loved the cut they gave my dog, who is a Yorkshire Terrier. They treated her so kindly and were even accommodating when my Mom called to ask how our dog was doing! Sweet staff, very clean and well-maintained! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

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Was looking for a place that would do pretty much everything except cut my dogs' hair. I've got two long-haired miniature dachshunds, and we like to keep their hair long. They both went in for the bath package, so they received a nail trim, paw fur shave (they listened when I said I only wanted the bottoms shaved, and to leave the rest of the fur that pops up between their toes be), ear cleaning, teeth brushing, shampoo, condition, and blow dry. They came out looking wonderful and seemed happy enough (neither one of them is very socialized, so we were a bit anxious waiting for them, but they were just fine). The price was right, the dogs looked good, and everyone was very nice. I don't plan on professionally getting the boys groomed more than 1-2 times a year, but we'd definitely use Zen Animals again. read more

The owner is very professional, however the staff never seems to get the information to the groomer correctly. Took my dog there 4X. After giving enough chances, I will seek other groomers in NYC. Staff/ Groomer(s) needs retraining on how to follow the customers orders and not do whatever they want. It clearly shows they're not paying attention to detail and it also shows incompetence. Not here to bash, as I see with the right training, the business can improve. read more

NEVER AGAIN will I take my dog to this Torture chamber. The 1st time I took my dog for a haircut they completely disregard my instructions on how I wanted my dog haircut. They completely Shaved my dog all the way down; owner refunded my money. 2nd time I paid $110.00 for a bath, nail trim, and trama. My small dog was in pain for over a day, she wasn't her usual playful and interacting self. PLEASE DO NOT REACH OUT TO ME WITH YOUR LIME EXCUSE OR EXPLANATION AS TO WHY YOU WON'T TAKE ACCOUNTABILITY FOR MY DOG EXPERIENCE IN YOUR FACILITY. If your LOVE you pet DO NOT BRING THEM HERE!!!!! ANIMAL ABUSE REPORTED. read more

An amazing experience from beginning to end. I waited a week to make sure and this groomer did not disappoint!! Angelo came back smelling so fresh and his fur was so soft! On top of that I have been able to see a major difference in how much he sheds!!! My clothes are mine again! Thank you all so much! read more

Zen Animals - Angelo showing off his clean coat. - Pet Groomers Near Me - Brooklyn, New York

I am writing my review while this experience is still fresh on my mind. I went to this place to drop off my dog while I went on vacation for a week. I initially thought this would be a good idea since the owner was texting me. I could not be anymore wrong. The first warning sign was that when we dropped off our dog, they charged us upfront for all his services (getting a wash + the stay). Everywhere else I've used, they charge at the end-like normal hotels. And no, this was not for a deposit, they just want all the money upfront. The owner text me and told me that they take pick ups in the evening, between 7-9pm. My fiance went there at 7:30 and stood in front of the store for ovefr 30 min, ringing the doorbell and calling with no one answering. I called there as well, and couldn't even leave a voice message because their VM box was full. I finally heard back from the owner and she told me she'd call the man who sleeps downstairs to open the door. So we go back and when we see my dog, he's afraid to leave his little crate. Also-I brought our own crate, toys and dog bed since this was my dog's first time there-All of his belongings were misssing and his leash was ripped. The man there, Ivan called the owner, who could not account for the missing items or what happened. I also realized that even though I paid for him to get a wash, he was still dirty. I WILL NEVER GO HERE AGAIN AND I WARN EVERYONE ELSE NOT TO GIVE THIS PLACE BUSINESS. read more

The service was excellent and professional. Really appreciate the extra care and communication is key! My 2 fur babies were also not as stressed. With being groomed Will definitely use this service again. read more

My puppy Ginger (Shorkie) is not a fan of grooming but they do a fantastic job @ Zen. Ginger has been groomed here twice and has been calm when picked up. Since Ginger is not a fan of grooming, she made certain to roll around on the floor b4 I could take her pic. Thanks to all the staff...Ginger will be back. read more

Zen Animals - Ginger after her grooming appointment. - Pet Groomers Near Me - Brooklyn, New York

I dropped my 13 yr old Havanese Lily at 10am for her appointment and was told the grooming would take 2-3 hrs. 4.5 hrs later I finally got a call saying she was ready. I was already anxious as she had not been walked since 8:30am. When I arrived to pick her up, the front desk person brought out the wrong dog. Turns out Lily had been "in the back" for the past 4.5 hrs and had not even been bathed. I asked to take her for a walk so she could finally relieve herself. I brought her back to finish her grooming and waited for another hour (meaning she could've been done in an hour...). The cut was completely mediocre, I asked them to fix her legs, feet and ears which they did. When I went to pay with my credit card they said they don't take cards. Incredibly unprofessional, poor customer service and tho I was given a 10% discount for the drama I would never trust my dog here again. read more

this spot has singlehandedly made my dog go to the vet for 2 days in a row with the way they have mistreated him. I drop him off and he comes back with a popped eye and now he needs to get checked! my dog needs an eye patch after these people groomed him! will never come back and i hope no one else does read more

Zen Animals - my poor dog after going to this establishment - Pet Groomers Near Me - Brooklyn, New York

Big recommendation. Our pups get so fluffy and clean. We are extremely glad you're in the neighborhood! Everybody is so nice and down to earth. read more

Im very picky when it comes to who I choose to take care of my dog Cassie and for over two years of many many visits, Zen Animals has never disappointed me. The staff is super friendly, the place looks super cozy and cute, and Cassie absolutely loves going here to get pampered. They always do such a great job on her haircut and she always leaves smelling absolutely scrumptious!! I don't normally write reviews but this business is just toooo good for me not to say anything! Thank you for taking care of my princess!!! read more

Zen Animals - Pet Groomers Near Me - Brooklyn, New York

Another successful grooming! Mena loves coming here. She ALWAYS looks amazing and smells so good! Thank you Gabriella and your team for taking care of my fur baby read more

Zen Animals - Mena Magal looking fluffy and clean - Pet Groomers Near Me - Brooklyn, New York