I've been walking by this place for years, thinking about bringing my Poodle mix, Sophie, whom I have had for five years.. Sophie does not handle being groomed very well, a previous groomer I took her too told me to come pick her up because she was too aggressive. So I have been wary of taking her to groomers, and cut her hair myself, which she doesn't like much either, and I do not do a very good job of it!
Anyway, after stopping this place and asking what she would get, same as other people mentioned, cut, cleaning, nails trimmed, and "anal expression" for $60 (I guess their rates have not gone up since last year!). They also mentioned that it is first come first served, so show up early if you want your dog in and out quick.
So Sunday morning I dropped her off first thing (8 AM). I was told it would take about 2 hours. Went home, a little worried that they might call saying she was too hard to trim and I should pick her up.
Well, they did call me 95 minutes later, saying she was all done and to come pick her up! She looked great, with a nice short summer haircut, and she seemed very happy.
Needless to say, I was very happy with my experience here and I recommend this place very much and will use again. I only regret I have not taken her there earlier.
=================================
Update 5/15/2014. I have continued to take Sophie here for the last four years, and have always been happy with her haircuts here. Not sure why so many people have complaints about this place. One thing I will say, because they take no reservations, and are first come first served, I always make a plan to take her at 8 o'clock when they first open, so the turn around is quick. I think you really need to plan your day around getting your dog there soon if you want a good experience, those experiences where people waited all day to get their dog back sound just terrible to me. I think bringing your dog here in the afternoon is just asking for trouble.
======================
Update 5/12/18. Another 4 years I have been taking Sophie here (she is 16 years old now!), including since they moved from Maspeth Ave to Graham Avenue, and I still have to say I have been very happy, though their prices have gone up some in the last couple of years. Anyway, excellent place, I am mistified by the negative reviews, and I continue to recommend, get your dog there as early in the morning as you can to avoid a crush, they take no reservations. read more