Dr. Irons is a highly adept and compassionate vet, and I was incredibly relieved to find a way to ensure my cat can receive crucial and consistent care in the city. I've searched without success for years for an adequate veterinary provider, as my five-year-old cat, Rex, gets extremely stressed and anxious going to the vet's office. Comfort Paws offers the in-home alternative we need, and I'm so grateful for their services. Dr. Irons was prompt, friendly, organized, and communicative. She listened carefully to my concerns about Rex's health and my characterization of his temperament, and approached him in a way that allowed her to do a much more thorough examination than any other vet has without upsetting him unduly. When he became agitated near the end of the visit (as most cats would when receiving shots), she gave him the space he needed to calm down and monitored his body language and signals to prevent any injury or further distress. Comfort Paws will continue to be our go-to vet going forward, and I'm so happy to have found somewhere that can work with us to make sure Rex--who's a very sweet, amiable kitty, but who happens to be a large cat with major fears around medical treatment--can thrive. read more

Comfort Paws Veterinary Care - Rex, my five-year-old cat, who gets anxious and stressed about going to the vet's office. - Veterinarians Near Me

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Saying goodbye to our beloved 14-year old dog was the hardest experience we've ever faced, and I cannot imagine having gone through it without the care we received from Dr. Irons. From the very beginning, she was gentle, thoughtful, and deeply respectful of both our dog and our family. I might also add that while it wasn't yet an emergency situation, she was able to come on very short notice, which alleviated our dog's pain, and our emotional discomfort. She moved at a pace that honored what we were going through, explaining everything clearly while also knowing when to step back and simply give us space. Our dog was able to pass peacefully, surrounded by love, in an environment that felt calm and intentional rather than clinical. In a moment filled with overwhelming grief, she brought a sense of steadiness and grace that we won't forget. She provided compassionate care at the moment we needed it most. We are incredibly grateful and thankful, and would recommend her without hesitation to anyone facing this heartbreaking decision. read more

*Dr. Irons came across as very cold human being*This heartbreaking review paints a disturbing picture of a deeply insensitive and callous veterinary provider, Dr. Jamel Irons, who completely failed to demonstrate any compassion or empathy during an impossibly difficult moment. And it is a warning to steer clear of this provider and find a veterinarian who will treat both his beloved one and they parent with the genuine care and respect during such a devastating time. Rather than offering the gentle, caring support one would expect when having to make the most painful decision of they lives to say goodbye to a beloved love one that for me was my daughter, this provider came across as cold, rushed, and entirely focused only in efficiency and to rush to finish the business. I was in pure agony of having to end my baby life. She didn't even took the time to examine her. Dr. Irons seemed to view this as just another routine for another number in her day. No one should ever have to endure such a callous, impersonal experience when facing the most difficult decision of their lives. Dr. Irons appears to lack the basic human decency and empathy required to provide end-of-life services. Here is the experience: She got into my place in the moment I had to hire someone to end my baby's life, otherwise she would die a horrible death , she was a real daughter, I explained what she had, and she did not care to make sure if I was right and if was the right recommendation to end her life, she just look from far where she was under the table hide in the dark, when I asked after to her later she said " I trusted you" Than when was all blurry, I asked her how much time I had with her to say good bye, she look to her watch again as when she got there she was already looking, and said "umm 3 minutes" I said "Please I need to at least few more minutes to say good bye to her, she is my daughter my everything" she said "you book a service and is half hour and is already 9:14 am and you booked it for 9 am. I said 3 minutes is too little she said "I come here to do the job you should have said good bye to your pet before I get here" I said I was saying good bye for the last few days but I need it in her last moment few more minutes with her before her heart stop beating, I would never see her again She said "I cant go.. go ..I'm preparing the injections so you wasting time , it was all blurry in that moment that she said I had 3 minutes unfortunately I didn't say please take the money and leave, I was also afraid she would die a horrible death before I found other provider, so I was left with not choice. I went to get my baby in my arms where she was trusting me when I was bringing her to die I barely was in the room where I put her in my bed where she used to sleep near to me, where I preparing to say good bye to her, Dr Irons came and immediately came and inject her with the sedative, she scream because the injection and immediately pass out, I got her in my arms again to look to her little face and talk to her, she wasn't conscious anymore, all I wanted was to look deep one last time into her sweet eyes and say how sorry I was for take her life and how much I love her and never wanted to do that to her" I put her back in bed already unconscious, after very few minutes Dr. Irons came back and injected her final injection and explained when she would stop breathing, soon she inject short after I see my baby stop breathing most horrible scene anyone can see happening in they lives. The amount of guilty that I already had became even worse I never said what I wanted to her and never will anymore. This is an absolute horrible experience, No one should ever have to endure such a callous, impersonal experience when facing the most difficult decision of their lives. For Dr. Irons came across as very cold human being, she treated the all experience as just one more number of her day. And to finish not even minute over her very practical business transaction. Mara Sambugaro Framesqui read more

Dr Irons assisted us both medically & emotionally during a dark day in our lives. Losing our precious 4 year old cat Penn was so difficult. We will be forever grateful for your caring & support. Your kindness will always be remembered. Abby & Stewart G read more

empathetic, understanding, kind, professional, prompt, and a very clear communicator. Dr. Irons treated us and our beloved little one exactly how we would have wished. we give her the highest recommendation. read more

My cat stopped eating due to a tooth infection. My usual vet was not very helpful. When I called Comfort Paws they were, responsive, helpful and worked with me to get he the needed medical she needed. The fact that they come to,you for check ups is so amazing as my cat is a horrible traveler. read more

I had to put my beloved 7 year old cat to sleep, and after much consideration, chose to have her euthanized at home so she would be comfortable. Dr. Irons was wonderful. She was incredibly kind and patient. She was very open and direct about what to expect and what she would be doing, which helped me to feel less stressed during the ordeal. My Susie was treated with care and respect at every moment, and I was given the time I needed to say goodbye. I am so happy that I was able to do this one last thing for my good girl, and not have her stressed in her final hours in a strange environment. I highly recommend ComfortPaws if you find yourself having to make that difficult, awful decision. Especially if you're in Bay Ridge: not all at-home euthanasia vets service this part of Brooklyn, but ComfortPaws did, and I am so thankful for it! read more

Dr. Irons came and did a home visit for my two cats today, who were both very stressed after our move. She was extremely thorough and patient and had such a good touch with them. She explained all of her recommendations and answered all of my questions. This was my first time doing a home vet visit and I don't think I'll go back to putting them in the carriers and taking them in. It used to really stress them out - this is so much better. Thank you Dr. Irons! read more

Super responsive staff and wonderful vet. She took the time to do a thorough checkup for my cats as well as answer all my questions. I could tell that she is truly passionate about her job and enjoys interacting with animals. Wonderful experience and would highly recommend booking her for your pet's next annual or shots. read more

A sad update- I had to say goodbye to one of my wonderful cats Cooper, but Dr Irons and her staff were amazing and supportive all the way through scheduling to coming to help us say goodbye. Dr Irons and Kim are amazing read more

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I am so thankful for and to Dr. Irons and her team. I had to say goodbye to my beloved dog Roz yesterday, the hardest and worst day of my life. I am so grateful that Dr. Irons has such a practice so that my beautiful dog could spend her final moments in the warmth and comfort of our home. Dr. Irons and her team made the process as kind and considerate as it could possibly be---I'm so glad she was there to help Roz cross over to the other side. New Yorkers are so lucky to have someone like Dr. Irons, with such expertise in end of life care. Thank you, Dr. Irons. read more

I wanted a home euthanasia for our sweet Baabar and feel fortunate to have found Dr. Irons. She was gentle with him and supportive of us as we went through this last journey together. It is these moments when kindness makes such a huge difference and I am grateful for that as well. She seemed to know what we needed and definitely knew what Baabar needed to make his transition peaceful and stress free. read more

Dr. Irons is truly extraordinary, sensitive, and compassionate. She unquestionably provides EXCELLENT veterinary care. She has been to my home six (6) times which, in itself, is a strong indicator of how much I value her care for my feline companions. The first two times were to diagnose my darling cat Shanti and then to help Shanti cross over in the comfort of her own home with her loved ones. The next two visits were wellness visits and diagnosis for my 16-year-old cat Shiva during the last two weeks of his earthly life. The last two visits were to perform physical exams and administer vaccinations to my third cat, Kali, and the two other most recent additions to my feline family. (Dr. Irons performed vaccinations on all three cats in one visit, thereby helping me to avoid the trauma of bringing all three of them to a vet's office.) I will soon be scheduling the neutering of my newest addition, Krishna, a 10-month-old male street cat who has been in the house for only 5 weeks. Dr. Irons herself will be performing the neutering surgery in a hospital with which she is partnered, and I feel very comfortable that she will make my cat as comfortable as possible. As one can readily see, I am very happy with the veterinary care provided by Dr. Irons and I have already recommended her highly to several of my friends who have feline and canine companions in their homes. Lastly, I should add that her staff is also very helpful, professional, caring and sensitive. In addition, the costs are very very reasonable. Obviously, I would give Comfort Paws Veterinary Care my very highest recommendation. read more

Charged me $300 for no reason, nice she's a in home vet. Wasn't straught forward about my cats health she died the next day. No help at all

We've already recommended Dr. Irons to many of our friends with pets, and it's been just 10 days since we made her acquaintance. Even though the circumstances that connected us to the veterinary practice were sad, we could not have asked for a more caring and compassionate vet. Dr. Irons provides a level of empathy and care that is phenomenal and deeply welcomed. Do yourself and your pet a favor and visit Comfort Paws for your needs. read more

Amazing care. Dr. Irons cared for our 17 + year old dog in her last year of life and now our new puppy in her first year. Responsive, professional and simply excellent. read more

Wonderful! Janelle is caring and considerate. Highly recommended. Comfort Paws pays attention to our needs and helps make your pet more comfortable no matter what the pet is going through. Kind and caring attention. read more

I so happy I found Dr. Irons and her group. Having had a terrible experience with our previous vet (my kitty did not make it partially because of their lack of explanation of the condition and negligence to see how sick he was), Dr. Irons is the total opposite. She came to my new kitten's rescue several times. Once when he was sick with fever and stomach issues, and when he had an abscess on his paw. She was so incredibly thorough and kind, explained exactly what she was doing, and called me to check in on my kitty several times. She called in prescriptions right away and always answers her emails. Her receptionist Kim is also wonderful. I am very grateful for their dedication to their profession and for being so sensitive to the owners. read more

Thank you for coming over to soothe my frayed nerves as a new cat owner! Sylvie is so much happier thanks to your diagnosis and recommendation for a little kitty SSRI. Not to mention helping me extract her from her hiding spot...something I could not do as just one person -- hah! Dr. Irons is such a pro, was so sweet with my anxious kitty, and so reassuring to me...explaining everything she did and every recommendation she made so I was fully confident in following her guidance. Highly recommend her home visits to save you and your pets the anxiety of traveling to the vet! read more

I've never had a more informative & caring vet; it turned a nightmare situation into something we could handle because of the dignity and care given to our pet and us!Extremely kind & gentle, I really don't know what else to say except; Best vet ever! read more

This lady is awesome. She does house visits. No car, can't take a cab, no problem. DR. Irons and her assistant was very professional. She is a pleasant lady. I recommend this vet. read more

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We made the appointment that no caretaker enjoys making, the one to humanely say goodbye. I sincerely appreciate that Dr. Irons offers house calls for this, so our cat was able to stay comfortable throughout. She was prompt, professional, and respectful of Covid safety. The procedure was explained clearly, and done with gentle care. What stood out the most is Dr. Irons excellent bedside manner. I've experienced in home euthanasia a few years ago with another vet, who kept pushing awkward small talk through my tears. Dr. Irons was pleasant, and held space and silence that allowed myself and my kitty to remain present as he passed on. I can't begin to express how much appreciation I have for a medical professional with so much empathy and grace. Highly recommend her. Wanted to update-they sent me a card expressing condolences a few days after the procedure. So very thoughtful. read more

Amazing. Dr. Irons is fantastic. I cannot imagine any person better gifted to care for my cat. They are kind, knowledgeable, insightful and know how to help. The world is lucky to have a doctor like them. Highly recommended. And the best part of all, they come to your home. read more

Dr Irons treated my cat during her final 6-7 months, and I really appreciated having home visits from someone who is experienced with needs of senior cats. My cat absolutely hated vet visits, and having the vet come to her where she was comfortable really brought her stress level down. Dr Irons seemed knowledgeable when it came to treating a cat with kidney disease, and I appreciated the fast responses via email if I had follow up questions.  The reason for 4 stars is about a month ago my cat took an unexpected turn for the worse, and I knew it was time to say goodbye. I was sad to be told that Dr Irons was not available until 2+ days later. Given I was requesting a Saturday visit the night before I understood, and the receptionist kindly referred me to another vet who immediately agreed to come that day. I appreciated this referral to another vet that allowed my family and I to say goodbye to our cat of 17+ years peacefully at home. But it was upsetting that the final correspondence I received from Dr Irons was an email telling me my cat needed hospitalization or euthanasia and she wasn't available that day. In contrast, a vet I'd taken her to just one time for a second opinion the week before she passed, actually called when I informed him via email that my cat had been put to rest. I assumed they had been told my cat was euthanized by the other home vet, and didn't feel the need to reach out to me again. However any follow up or word of kindness even via email would have made a huge difference during a painful time. Overall, I do appreciate the convenience of having a vet who understands how to treat senior pets, and provides mobile services knowing how big a difference it makes especially for senior pets or any pet who gets particularly stressed at the vet. read more

I am so grateful to Dr. Irons. She is so professional, organized and knowledgeable. She clearly loves her work, and communicates very effectively and thoroughly about every step of the process. I'm never left with questions or lingering concerns after an appointment. read more

Dr. Irons is amazing. My sweet boy has lung cancer and I wanted to spare him the stress of going to the vet. Dr. Irons is compassionate and thorough. She arrived with her assistant and they took great care of my guy. Its obvious that she loves animals and she's gentle and informative and kind. Having her come to my home is a game changer in his health protocol and knowing that when the time comes she is there to support us in his transition is beyond helpful. This journey of taking care of a dog with a terminal illness is new but knowing that I'm supported means the world to me. Feeling blessed to have found her on a simple google search. read more

This is a home-visit only practice and Cleo had her first routine appointment with Dr. Irons yesterday. Dr. Irons was terrific: exactly on time, responsive to what I said and what she observed, thoughtful about her approach and her recommendations, and skilled at managing restraint and treatment on her own. So happy we're her client! read more

Dr.Irons is an extraordinary physician who is extremely knowledgeable and equally as compassionate and empathetic. I finally found my vet. Highly recommend her........ read more

Dr. Irons is amazing; she is very thorough, kind, and really takes her time when explaining. They were also able to work my appointment in very quickly. I highly recommend this service for anyone with an anxious pet. My 16 year old dachshund has extreme vet anxiety, it was wonderful to be able to avoid some of the stress with a home visit. I will be calling comfort paws any time my pup needs to be seen from now on. read more

They did an amazing job helping us say farewell to our beautiful 21 year old puppy. They were wonderful and would recommend them if in need.

This was Jennie's first vet exam since I adopted her 7yrs ago. Public transportation was not an option, Jennie and I am so glad to find Dr Irons! Dr Irons and her assistant were on time, professional and patient. The doctor diagnosed Jennie perfectly! My best friend was itchy, lethargic, and miserable. With proper medication and the right medical talent , I have my best friend back! I highly recommend, I am a senior citizen and so is Jennie, Dr irons was a perfect first visit choice we were blessed. We will definately maintain routine visits, I only wish Dr Irons treated humans too. with graditude,love, and respect Valerie K. read more

What an amazingly professional and pleasant doctor! My dog is very anxious, and overprotective to a point where he becomes aggressive. Dr Irons was very calm, and explained how to properly handle 'the patient' while she examined him, and put medication into his ears. It was such a relief to have a home visit versus leaving our dog at the vet's office as we had to with previous visits due to Covid. I highly recommend Comfort Paws and Dr Irons to anyone searching for an excellent veterinarian. read more

Grateful. Thats the first thing that pops to mind. My Sunny boy had gotten his anal glands expressed at his regular vet but seems they did a poor job b/c he was crying for 5 days straight after. It got so bad we tried taking him to the ER but it wasn't possible, so we made him feel alright to the best of our ability bc we knew Dr.Iron was coming the following day. THE DAY CAME, and Sunnys issue was gone. He was taken care of, given an anti-inflammatory shot and he has been great ever since. Everything was explained to us and I will be forever grateful that someone could come to our place due to not having transportation. Thank you!!!! read more

The compassion, concern, guidance, professionalism and expertise of Dr. Irons leaves me without words. My ultimate decision couldn't have been made without Dr. Irons knowledge and care. She sat with me and my 20 year old Jack Russell for at least an hour and a half. We talked, she observed and later went over his quality of life assessment with me, then a physical exam. The kindness and support Dr. Irons and her staff offered were top notch. I had many questions before my ultimate decision and they were there for me every step of the way. In his final hour, Dr. Irons was here for us, equipped with compassion and care and above all....kindness for both me and my puppy. She and her staff handled everything for me to make things a bit easier. I am beyond grateful and thankful that I entrusted you with his end of life care. You are true gem, Dr. Irons, and I'm forever thankful I found you. read more

Words cannot describe how much I appreciate their visit to my home to help my beautiful boy Maximus go to heaven. This was so hard for myself and my family but they were wonderful and caring. You're both so compassionate and loving. Thank you so much. read more

My recently-adopted cat had an ear and eye infection, but I couldn't get close enough to him to put him in the carrier to take him to a vet. I called five different visit-at-home vets and Dr. Irons called back within minutes--not only that, but she was the only one of the five who was willing to come out and she fit me in for the next day. My cat is still recovering from a traumatic past and is adjusting to his new home, so he is understandably scared and upset when anyone gets too close to him. Dr. Irons and her assistant handled him very professionally and treated his infection with a long-term medication, keeping in mind that I'm not able to get near enough to my cat to give him medication myself yet. The price was very reasonable all things considered and she was friendly and informative. I wholeheartedly recommend this vet and her services. read more

Highly recommended!!! I'm truly grateful for their prompt service. I called and got an appointment for the next day. Very knowledgeable, very professional, and in just one appointment you can tell their love for animals. I really feel can really go on and on, but I'll summize with this, in a crazy covid world Comfort Paws knows that animals still need home care and delivery an amazing service. Just after two days of meds, my cat is on the mend read more

Dr. Irons is sensitive, helpful and understands pet households. I did love my previous vet, but my 15 year old Tuxedo really prefers not to leave home if he can help it. Dr. Irons was on time, but more importantly she was totally prepared to care for my little guy. Why wrangle your cat to an office with barking, screaming dogs when you can get treatment in their own home? She was so knowledgeable and professional and kind, she will be treating our new kittens, too. We could shove them in a carrier really easily, but who needs that? I was amazed at how she treated our 15 year old guy. I mean, I love him, I do, but he's ornery. She didn't stress him out at all. With cabs included in the cost, this was about the same as the regular vet. I am excited to work with Dr. Irons for our little pet family. What is normally an all day affair turned in to 40 minutes. Thank you, Dr. Irons! All the cats are now either resting or happily playing tag as opposed to the normal hissing and crying. See you soon! read more

Dr Irons of Comfort Paws made a sad time, easier for us. From the phone call, and speaking to the receptionist, Kim, to the doctor's visit, with her professionalism and empathy. She arranged everything for us and made saying goodbye to our beloved pet a little easier. She is wonderful. read more

We just had to euthanize our beloved large rescue dog, Riley. After reading the reviews, we picked Dr. Janelle Irons to come to our home. She was absolutely wonderful--gentle, communicative and kind. We never felt rushed and she explained everything. We felt so comfortable with her, all of us crying and stroking our 16 year old baby. We are so glad we went with her. They use a crematorium and I spoke to this guy Lou who is in charge of that part and he was an absolute doll who clearly loves animals himself. Because we ended up having to euthanize on a Saturday Lou didn't come himself to transport Riley which I was sorry for because I was looking forward to meeting him, so he sent his nephew who just got here from Ukraine and didn't speak much English but the nephew was sweet and respectful and telegraphed sadness for us. Kim, Dr. Irons' assistant was really good too. Wonderful practice. They made an excruciating experience positive and we trusted them with everything. read more