I definitely wouldn't say that they're terrible, but what I noticed was that apparently some of the young vets may lack experience. I saw 3 different vets in my time there for the same issue, they were all quick to telling me that my pet needed surgery when a different vet elsewhere stated he wasn't convinced surgery was needed. Although they were all very respectful, I can admit that, I was told that they all were not very proficient in reading the x-ray report provided by the radiologist which clearly stated it was not as urgent as they made it seem to be. I ended up not needing to do any procedure on my pet and she is now healthy. Being told that surgery was the only option then ending up not needing it left me very uncertain about the professionals there. BUT nothing personal against them, the nurses, assistants and Vets seemed very respectful and kind, it's just them being very quick to say there's a need for surgery with no other option left me uncertain with the experience of the vets in the facility as a whole. read more

we came here a few weeks ago with our furbaby Maci. Cant say enough good things about this place/all staff/and our experience. We were brought in as soon as we got there. all tests/ results explained thoroughly. My girl Maci can be feistypants with people she doesnt know. She must of knew these were good people! she didnt even growl or hiss once!! They loved her, and she LOVED them!! Thank you VEG!!! read more

They told me my cat wouldn't make it through the night if I took him home with me, over paying over 2k -6K for tests and overnight stay. When I asked for a paw print paper at very least for his memory in case he doesn't, the response was "are you euthanizing him here?" If not then no. read more

I took my beloved 14 year old cat Benjamin to VEG last night around 11pm. He has never been sick before and I was extremely worried and emotional. I was met with kindness and respect from literally every person working last night including the security guard at the front door. I wish I had gotten everyone's name. I was able to check in online during my Uber ride to hospital and was immediately taken back to the ER. I was brought tissues and a cup of water as Benji's vitals were taken and was quickly assured his vitals were normal. Dr. Cale Toews examined Benji thoroughly and gave me several options for treatment plans and the differing costs of each plan. I did not feel rushed or persuaded towards one plan over another and he made it clear I could ask as many questions as I needed to feel comfortable. Thank you so much Dr. Toews, you were so kind and reassuring. Other thank yous: thank you so much to the woman who greeted Benji, brought me water, and settled me in the ER; thank you so much to the vet tech that administered Benji's fluids and antibiotics; thank you to the tech that took his vitals immediately and reassured me he was stable. PS: I'm surprised at the one star reviews here but recognize that being in an emergency situation with your pet is extremely difficult. While I was there last night a true emergency came in with a cat that didn't make it. The owner was rightfully distressed and defensive and the VEG team took great care in de-escalating while focusing on how to make the cat as comfortable as possible. I was very impressed. read more

VEG ER for Pets - Benjamin is thankful - Emergency Pet Hospital Near Me - Brooklyn, New York

I have been to this vet for my cat at least 5 times for emergency services and although it's been a different doctor every-time, we have had nothing but wonderful experiences. At our last visit, I told the doctor about how I am struggling to afford my cat's medical bills and she was incredibly straightforward and helpful. She referred me to another hospital that has specialists to suit my cat's needs and waived the fee from my visit. She told me to "put that money towards the visit with the specialist." I could not recommend this hospital enough, they are truly incredible. read more

First off- Service here was great. My sister called in advance to tell the office my dog had collapsed and was unable to breathe.I drove over with my partner and arrived in about 20 minutes and was seen immediately. They were able to perform a tap to remove fluids from my dog's chest cavity and asked if we wanted to send it out for biopsy. Of course we said yes. We were told to take my dog (Shiba Inu) to a specialist hospital and they were going to send records over. I was also told I would receive a call with information once the biopsy results arrived. We are almost at a two week mark with no information whatsoever. I decided to give them a call and was transferred over to the doctor. She sounded surprised and stated the results had already come in and was wondering why the hospital did not inform me of the results as she thought they would. Are you serious? I paid your bill for the procedure and biopsy - Its YOUR patient and YOUR responsibility. Not to mention your staff informed me they would get back to me with news as soon as they arrived. I myself am a provider. I take responsibility for my patients. What are you people thinking? Extremely disappointed and unprofessional service. read more

I would like to start by thanking every single person that was present on that night. On 04/02/25 at Midnight...I was frightened...heart-broken and torn between feeling ungrateful to God for not wanting to let my Baby go and compassion to let her be in peace. The staff was skilled...kind and educational to me, in a state of confusion. BabyGirl would have been 19 on Mother's Day. I adopted her when my Mom passed. Your gentleness to her was so appreciated. To the staff...I send you nothing but thanks and Blessings. To the Doctor...please know that I will never forget those last moments with her. read more

VEG ER for Pets - BabyGirl...God's sweetest Blessing to me... - Emergency Pet Hospital Near Me - Brooklyn, New York

The team and Doctor was Great! They stabilised my dog breathing issues in a seconds and he was a happy boy. Highly recommend this place !!! I was there the third time in two years and I always left with a happy face because Doctors are AMAZING there!!!!! They help each animal in a seconds which is very important for any animal at an emergency place! I Thanked the Team and All Doctors for Everything they have done to make my baby boy happy and myself as well. read more

VEG ER for Pets - My dog Foxi - Emergency Pet Hospital Near Me - Brooklyn, New York

I been dealing with this vet for years he's a very good doctor only one I trust my fur baby with

My Dog was very well taken care of from the moment we stepped into VEG. Unfortunately, there were a number of other pet owners with pet health issues as well. Veg was very forthcoming with information on when my dog would be seen and very accommodating during our wait time. We were treated and released within a reasonable time.. read more

I am so happy that I chose to go to VEG when my dog was having an emergency. As soon as you walk in, you are welcomed in such a warm and calm regard and then immediately brought into the emergency room. It was around 5am and we were acknowledged immediately by the doctor (I am so sorry to have not gotten her name but she was sweet and caring). Dr Cale Toews came in at 6am and immediately took over the care of our dog. He was informative, caring, and walked us through everything. He made sure we were comfortable with all procedures our dog needed and allowed us to make an educated decision on our next steps based on our preference and financial situation. We didn't feel like we were burdening him with our questions or concerns, which is something we greatly appreciated. He and the team then proceeded to take wonderful care of our dog and kept us updated while he was hospitalized. Briana was phenomenal as well, she explained how we should care for our dog as well and how to administer his medicine. Vladimir was so sweet and professional in taking our dogs blood and setting up/administering his IV. I only have great things to say. 10/10 - so thankful for the entire team. I wish I got everyone's name! read more

The team at VEG saved my dog's life. For a couple of days, he had shown low appetite and lethargy, until he suddenly collapsed in shock. Dr. Guo and his team acted quickly, and was able to stabilize him from a near-death condition. Clearly a talented vet with sharp intuition, he accurately and quickly diagnosed my dog with Addison's disease, a rare condition known as "The Great Pretender", which is often misdiagnosed due to how common the symptoms are. Overnight, Dr. Toews and his team watched over my dog and kept him stable as his vitals improved and his appetite returned. They patiently hand-fed him when he was too weak to reach for the bowl. After he was discharged from the hospital, Dr. Smith and Dr. Grindley answered our calls and provided helpful advice on next steps. Our family was extremely anxious during the two days my dog spent in the emergency room, but the staff was incredibly patient, compassionate, and answered all of our questions. From the receptionists, to the vet techs, nurses, and doctors, the entire team at VEG are five-star professionals and all-round good humans. To the team at VEG, thank you all for saving my Franklin's life -- I'll always be grateful. The work you do is so important, and I hope you always get the appreciation you deserve. read more

If I could give a negative 5 review, I would. I am a rescuer and my friend and I rescued a very friendly orange cat 2 nights ago bc someone posted him on FB. We rushed there and managed to get him. He was extremely friendly, but hungry and dirty. We wanted to do the right thing and brought him to VEG (it was after 10pm) to scan for microchip. We had 2 rescues and several individual lined up to adopt him, but wanted to make sure he was not someone's lost pet. A front desk person got the carrier and brought to the back to scan the cat. When she came out, the cat was not with her. She informed us that bc he is microchipped, she can not give him back to us. We were shocked, but trusted the process. We said we are going to wait there till she finds out if the cat has an owner. She tried to call, but there was no answer. We asked when can we find out if the cat has an owner and if one is not found, when can we pick him up. Rayana (spelling?) said that if I leave my information, she will contact me and let me know and if no owner is found, I can come and get the cat. We walked out satisfied although very disappointed. No one called me the next day so I called and inquired about the cat. I was told in a very cold tone of voice that since I surrendered the cat, they are not giving me any information. You can imagine how I felt. I explained numerous times that I never ever agreed to surrender him and had people that wanted to adopt him and we only brought him in to scan for a chip. The woman was very rude and transferred to front desk. A person at a front desk informed me that since I surrendered the cat, there is nothing she can tell me about the animal and to check ACC in several days. I was beside myself and asked to speak to a manager, she refused. Several people called VEG on Ralph ave trying to see how we can get the cat that we rescued from the street back with no luck. They were rude and even yelled at one of the rescuers. We all are devastated and heartbroken and want our cat back. We did not rescue him from the street for him to end up at ACC where he will get sick or worth - put down. He is totally adoptable and super friendly and healthy. Please do not repeat our mistake - do not bring your animal there. They will take them away and you will not be able to follow up or find out what happened to the animal. Horrifying experience. read more

VEG ER for Pets - this was the fb post we responded to. Went late at night to rescue him to just be taken away by VEG and put at ACC - Emergency Pet Hospital Near Me - Brooklyn, New York

NO CALL NO FOLLOW up. My daughter came in yesterday w our dog who got stung by a bee. They had 2 urgent emergencies w a wait time of 3 hours. That we understand, what's hurtful is they sent us home said they would call us between 5-6pm to bring our dog back. Still Haven't heard from the flatlands location and it's been 24 hours. We're not faulting them for handling emergencies but no follow up or communication to check the status of our dog is UNACCEPTABLE. Lucky for us our dog turned out to be ok. VEG flatlands you need to do better. read more

We bought my 2 year old puppy to the vet after we found a bug that was stuck on on his body and he was behaving weird. When we arrived we were greeted warmly by staff. The facility was very clean and modern. We completed the paperwork and was put in one of the private rooms. We were able to see the interaction with staff and other customers with their pets. Of course, my crazy puppy is a barker and barked at everyone who passed by. The vet came in and checked out Milo and explained it was a tick (we had pictures). He told us what do buy and how to treat it in the future. He explained the tick shouldn't cause any different behaviors. We were charged a very reasonable fee and, thank goodness and sent on our way. I would return to this emergency site again but pray I don't have to anytime soon. read more

On Friday, 10/10/25, around 2:40 pm, I frantically rushed my 8 1/2 year old dog into VEG ER on Ralph Avenue and from the second the receptionist saw me coming through the door, she immediately called the team to rush to my dog. He was barely breathing. Their team began working on him right away and would not stop until I told them to. Unfortunately, my dog passed away. The vets and the entire team were so attentive and so compassionate. This is one of the hardest and worst experiences to go through and they somehow made me feel some sort of comfort. They allowed me to stay with him for as long as I wanted to and the receptionist stayed with me to talk me through the aftercare wishes. I truly wish that the outcome was different but I have to say that they really are a great team there. Thank you again to all of you who tried your best to save my little pup. I know these outcomes are not easy for you either but our family truly appreciates everything and all of you for trying. - Jett's Family read more

I brought my dog in there this morning because my dog was attacked severely attacked by another dog. They did not arrogate my dog wounds. They did not drain my dog wounds. They did not clean my dog wounds. They did not even give my dog water. My husband was on the floor cleaning the wounds however they did take my money. They didn't even give my dog water. Zero sympathy zero empathy zero compassion, zero professionalism, poor communication skills, and then I also called back and I spoke with Mr. Campbell who was operations manager, and he didn't even know the name of his staff he was he gave me he gave me Nikki and IKKI he didn't even give me a full name. He gave me an abbreviation a nickname I asked for the last name and he said he did know. Then I asked for a corporate number he gave me a number that was in Westchester to another hospital front desk her name is Cassandra. She picked up the phone and help me. She gave me the medical director's name and she gave me another email which I did email and I haven't even got a response back. Please do not bring your dog here. Do not bring your dog here and I also have the videos of how they didn't even bring my dog water they didn't even administer pain medication while I was there. I asked them four times even after they took my payment. They didn't even administer pain medication please if anybody wants to see the video please contact me. I have no problem spreading this video. Do not bring your dog here. Do not bring your dog here read more

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I went late night this week with a blocked cat and was greeted by such a friendly staff. Dr Molly Carter is the sweetest and very down to earth. Did not scare or pressure me at all. The price was reasonable and the staff all went the extra mile. There was a young lady in red doing the procedure and I saw her do extra flushes of his bladder just to be safe. There also was a young guy with a hat whose name I can't remember who answered all my questions and was just so sweet about it. It was also really cool how it's an open concept and I got to stay with my pet the whole time and watch every step to see what they had to do to make sure he was good. They were playing really good music and asked if I wanted them to turn it down just to gauge sensitivity and make sure I was ok. I just really appreciated the whole visit, they treated the security guard like gold and she was also extremely nice. I genuinely wish they also were a primary vet office because of how nice the experience was. Thank you for the care you showed Magik! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Brooklyn, New York

Super friendly vets, were super sweet with my puppy. You can tell they love animals. Explained everything to me as they did it, and also included me in the process! read more

This happened years ago and I'm still infuriated. We brought in our cat who was suddenly vimiting blood. We were horrified and crying. After two days in the Vet they flat out REFUSED to speculate what might be causing it. The vet read her test result to us like a robot. They were obviously trying to milk every last penny out of us for tests. We ended up taking her home and arranging a home euthanasia. Over $5,000 and they would tell us what could be the cause or give us closure. We did not go through this at Animal Kind when our other cat had cancer. I'm still disgusted and enraged at what they put us through. Thankfully we found another 24 vet alternative. read more

Way overcharging and not much care for the patients. This place suggests unreasonable , unnessesary procedures ( sedation is not always needed for procedures , they just like charging you for it for no reason) . As long as you pay. And All without explaining or communicating . Now that I am at a brilliant vet clinic and see the difference -shocking how I have been overcharged , under cared ( it is just an animal , who cares , right ? ) and ignored ( doctor not responding , ignoring messages , calls , emails ) oh, and my favorite - the orthopedist Dr kwasovsky . Good luck getting in touch with her ! And dr Lewis - wrongly diagnosed my cat , the doctor at blue Pearl was laughing at that diagnosis. But the team of the west side ( could they have been as incompetent as her ? ) never said a word . I should have left years ago . read more

I didn't look at reviews before taking my cat here. She had intense dental surgery the day before and when I woke up she had a ton of blood and fluid in her cone. I panicked thinking she burst her sutures. They were super kind and patient and it didn't seem like a money grab in a way that most emergency places are. I really appreciated the young Black female vets approach and bedside manner. They cleaned up my cat and gave her a much better cone and gave me sound advice regarding next steps. I can't report fully on anything else since she didn't require actual treatment but my visit was positive. read more

I can not express the gratitude I feel towards the doctors and staff at Veg. I brought my senior cat to veg because he was experiencing severe issues with breathing. I have never been there before, but from the time we arrived they immediately rushed him into the examining room and began to exam him all the whole showing me and my cat such compassion and understanding, answered all my questions. The doctor determined that there was nothing to do for him because his heart rate was decreasing due to fluid in his body. The doctor explained that because he had so much fluid in his body that even if they drained the fluid from his body, the likelihood that he will still pass away. Although I had to make that difficult decision to put him to sleep, the sincere compassion they showed me made that decision a little less traumatic. They allowedvme to spend as much time I needed to be able to say goodbye to him. When he finally crossed the rainbow bridge their compassion did not end there, their concern for me was so overwhelming and the reassurance they gave me that he was not suffering anymore meant the world to me. I only wish that I could have done more to save my furbaby, but it was his time. I will forever be grateful for VEG. In my opinion they are angels and would recommend them to anybody that has fur babies. Thank you VEG you have impacted my life forever even though it was brief and full of saddness. I will always be grateful to you. read more

my neighbor took my dog there as I was away and she had an infected hot spot.... $800 later we were finished with the exam. I had no choice as I was out of town. upon looking at the bill and reviewing the fees every medication including the dog cone were priced at FOUR times the cost of chewy. If there r so many locations why is there such an astronomical upcharge. Powder for wound is $30 at chewy at VEG it was $118. Pills that aren$3 each on chewy were $10 each at VEG. the cone on chewy is $6 and $26 at VEG. In other words a minimum of $250 could've been reduced from bill. Next time I will go to where my vet recommends because here they take full advantage read more

On Saturday August 31, 2024 our dog Rocky had a seizure. I brought him to this location. The entire staff members went above and beyond to help our little boy. Unfortunately, he didn't make it. I just want to thank everyone for their patience, kindness and support. You are all amazing! Special thank you to Dr Luka Mak and the two technicians who assisted us the entire time: Rianna & Ashley. I highly reccomend this VEG located on Ralph Avenue in Brooklyn. Sincerely, Ana P read more

Loved Tiny Tails, they gave my tiny Poddle the Cutest hair cut, he smells so good, trimmed his nails and ears. Such a great job, people are very pleasant will definitely bring him back read more

VEG ER for Pets - Mr. Bear before and after his groom - Emergency Pet Hospital Near Me - Brooklyn, New York

Let me start off with saying that this place will forever have my gratitude. My parents had an emergency with their dog, Sammy, and unfortunately their English isn't the best. I had to try to translate and handle everything for them from over 1,000 miles away and everyone, ranging from the front desk to the anesthesiologist to the vet tech to the doctors themselves have made the entire situation much easier for me and for my family during a time when there was a lot of uncertainty and everyone was losing their minds. I am super thankful to Dr.K who performed Sammy's urethral unblocking the first time, a special thank you to Vadym (Vadim?) the anesthesiologist during both procedures for his attentiveness and care and the way he explained everything to my parents thoroughly even though they kept accidentally calling him the wrong name the entire time (sorry Vadim) , another big thank you to Darnell at the front desk because he had gone above and beyond to keep me and my parents informed of everything and last but not least, the biggest thank you to Dr.Cha for being a literal Angel! She explained EVERYTHING to me in detail and left no question unanswered between me and my parents. She kept me updated throughout the entire situation and the incisions are immaculate! Everyone at the emergency hospital took amazing care of Sammy and saved my parents dogs life. I will forever rave about the experience that we all had with this emergency clinic. My mother also said that the first time they brought him there, it was pouring rain and the moment that the staff saw someone running through the rain holding something folded in a towel, they all ran to the doors to open them and get my parents and their sick dog inside. That just goes to show that they genuinely care about their patients. Thank you everyone at VEG for the amazing way you treated Sammy, my parents and even me. read more

VEG ER for Pets - Sammy - Emergency Pet Hospital Near Me - Brooklyn, New York

Rescued a German Shepherd 2 years and 2 months ago. Since I got him he has had diarrhea more off than on. Came here for a 2nd opinion from Staten Island. There test showed he had chronic issues. I have to get special tests done by specialist but it was here where I got best answers after having suffered with my dog for over 2 years of unknown causes, bills, meds and foods that did not help. Dr Brigande took time And explained everything. And... When I told him about how hyper he gets in the car he send me something to calm my dog too so I could bring him to Brooklyn. He really cared. Thank you. I know there Is no quick healing but at least I know why this is happening and have to find out where in his body is the concern is and repair it.. I also thought the staff was helpful and knowledgeable. read more

Brought my kitten here for an emergency and the staff was so kind, patient and thorough. Dr Mak, Heather and the other staff truly made such a scary experience bearable. Very grateful the team was available to help. Highly recommend! read more

Beyond thankful for the team at VEG, especially Dr. Toews. They recommended I bring my cat in the other night and took such great care of her and provided me with support and options for treatment. I would not have been able to figure out what was wrong or get her the help she needed without them. read more

it's Veterinary like VEG. Veterinarian like Kayla Anderson DVM, make a lot of animals don't have a home or get put down. because of money making y'all don't care enough for animals and they people. I took my kitten to y'all at VEG Ralph Ave. because I was concerned he might sprain or broken his leg because it swollen. I call ahead and explain to y'all what was going on with my kitten and I also googled what was going on with my kitten, google answer was the same as I already suspected. Y'all told me I have to bring the kitten in before y'all can tell me what was going on with my kitten yes y'all did told me i have to pay $195 for the doctor to tell me what was going on and what needs i need to do, l know it was a lot to just talk to the Vet but my daughter love the kitten so i was willing to make the sacrifice to make my daughter happy. if y'all had told me l was going to get a huge bill over $1100 just to tell me what I already suspect then y'all going to tell me that my kitten might need surgery which is going to probably cost thousands of dollars. Now I'm going to have to take the kitten to a shelter because I cannot afford any surgery and now they might have to put him down. you're a bunch of scammer to poor people. i will be writing a review on google and anywhere i can find. to make sure this does not happen again to someone unfortunate like my family!! read more

My first experience with veg was several years ago when they were on flatbush ave. Dr yablonovich and a doctor from texas really worked to get my dog well. I had one more experience after that wasn't to rewarding. Fast forward to last week. My cat wasn't eating and after three and a half days i thought i should bring her in. Vet told me the lab work was good and there were some xray findings. It took three days for them to send me a copy of the lab work at which time i saw that the cat had "0" lymphocytes and basophils. The cat died that day and the lab work was inconsequential, however what is wrong with this man. This scares me and makes me think about not going here again for anything. And let me tell you they aren't cheap. read more

I brought my pit bull here for an emergency surgery. The staff is amazing and made us feel comfortable considering the circumstances. The doctors were so good with my dog and let me stay by her side every step of the way. The nurses are wonderful. My dog received the best care. The place is really clean. I would highly recommend this place to anyone in an emergency read more

I absolutely recommend this location especially for an emergency. Staff is amazing and very caring.. My Shit tzu jumped off the couch and totally tore her nail out of the bed. Needless to say she was bleeding extensively. The second I walked in to the facility the staff members took her and worked on her quickly. We were taken care of within a couple of hours and on our way home... All members of the staff put me and my wife at ease with their knowledge and expertise! read more

Had a horrible experience at this emergency hospital. Was going to take cat home and care for cat on my own instead of hospitalizing cat. I was threatened that if I took cat home, they would have to report me to ASPCA. I literally have nothing to hide from the ASPCA. All my pets and rescues are well taken care of. So it was either pay 5000.00 to hospitalize or take cat home and care for cat my self I know how to give fluids meds etc. So basically, they forced me to not even give the cat a chance and kill her. I have been totally sick since this happened and will no longer go to this place. read more

I brought my Shit tzu in for examination. She was not eating and had lost a tremendous amount of weight. They ran a complete blood panel, Doppler and ex-rays - the entire works. The results were that my dog was in pretty good health considering her age (she was 17 years old.) I asked why is she not eating or drinking; they replied that she had a swollen lymph node and that can be a contributing factor. The doctor informed me that the lymph node can be reduce with medication that he prescribed along with an apatite stimulator and antibiotics for the infection. All together, they charged me $1,997.00 for the service. Not only did my dog NOT respond to he medication, but within 3 days I called back to speak with the same doctor who told me to bring her back in. In the end, it was noted that her lymph node not only did not respond to the medication, but got larger within the 3 days after they saw her. My dog had a grand mal seizure and had to be "put down". In spite of paying $1,997.00 three days prior, those bastards had the gall to charge me $500. to euthanize my dog. People, VEG is all about making monies. They catch you at your most vulnerable moment and stick it to you; with incorrect diagnosis and exorbitant prices. Please, Please go elsewhere for your pet medical services. There incompetent services is not worth the fees. read more

Absolutely the best VEG (pricing + staff. Although staff at all 3 VEG's I've been to have been fantastic) Dr Anderson & co are extremely helpful and knowledgeable. They speak with conviction which shows through experience. Wouldn't hesitate. read more

This is the place to take your sick or injured pet. I took my fur baby there and they care of her and me. The nicest most thoughtful group of professionals I've ever gone to. Most of the time they meet you as you come in the door.The concern on their faces is real so is the relief as they send you and your pet home. The doctors and techs work as a team. Even in your highest level of concern you'll know you brought your pet to the right place. They will support you through the worse time. I know I've been there. read more

VEG took wonderful, polite, caring and considerate care of my cat. There was a bit of a wait for a procedure but we met with the doctor and nurses and techs immediately upon arrival. The care he received was excellent. I would recommend this veterinary emergency hospital to anyone who has a pet in need of medical assistance. Thank you VEG! You are appreciated! read more

My 20.5 year old cat who just so happens to be the sassiest cat out there and is named Queen Cosbon made a visit to VEG Ralph Avenue about a month or so ago with my dad in the middle of the night since she was howling in pain and was unable to pee or poop in her litter box. Not only did VEG hit the nail on the head with their diagnosis, but she was very happy to roam their facility after giving the techs and the vets hell. Queen Cosbon would like to apologize for yelling at everyone who helped to take care of her when she was at VEG; she's sassy and old and got a long lecture once she got home about how she has to be nice to others. read more