Attentive and caring. Amazing service from customer service to cremation services. Thank you.

One "star" is too many. Stay away from this place. After a traumatizing experience of having to put down our beloved dog, requesting her clay paw print & remains, we were lied to and told multiple stories from our pet was "decomposed" a "dirty paw" to they never received the invoice, the driver didn't know how to spell decomposed (which is "why we were never told)", two dogs had the same name & were mixed up. The entire experience was devastating, especially when the excuses kept changing. They simply never had the paw print taken & coldly lied to us in our grief. I hope no one ever has to go thru what we dealt with. We have her remains, but TBH we question if they are even hers. Do. Not. Go. Here. read more

Pet Haven made a sad and emotional time in our lives easier. When we lost our beloved Ricky after 18 years, we turned to Pet Haven and they were there for us every step of the way. Lou answered all of our questions regardless of the time of day. He was kind and compassionate and we are so grateful they were there for us. The service provided was exceptional! Ricky's ashes were returned to us in a beautifully carved wooden box. We highly recommend Pet Haven. read more

Pet Haven Services - RICKY -forever loved! - Pet Cremation Services Near Me - New York, New York

It's not easy having to put down or say goodbye to your canine bestie. I randomly came across PetHaven and decided to trust my gut, although setting it all up via text was a little unconventional and had me a little uneasy at first. But the people there were very knowledgeable. They even went the extra mile to tell me of my options (about euthanizing) to make it as easy and cost-effective as possible. Their communication was great. They were there at the animal hospital soon after it was over. And they were fast on the turn around once everything as said and done. They even returned the ashes in a beautiful box. It's a difficult time, but they make it much easier and with great compassion. read more

I really appreciate the help they offered and the service was amazing, once again thank you so much. Great communication and support I really am grateful. My Fluffy arrived quickly home once again thank you. read more

I would like to give a huge shoutout to Pet Haven for their gentleness, understanding and availability throughout a very difficult process. Our 12 year old dog, Luna, passed away peacefully at home in our arms on the night of Saturday, May 25. Due to it being a long holiday weekend, we had no one to contact at 1030pm. My husband decided to call AMC for a recommendation on the next steps. They gave us the contact information for Pet Haven and within less than 15 minutes someone called us back to setup a time for them to come pickup Luna. They arrived the next morning (Sunday) at 645am. They stayed in touch with us throughout the last week and a half. Easily available via text. This morning they hand delivered her ashes, paw print, certificate and a beautiful card. Thank you Pet Haven for being there for us during such a difficult and heartbreaking time. https://www.pethavenservices.com/ Luna February 21, 2012 - May 25, 2024 read more

We first enlisted the services of Pet Haven exactly five years ago when our cat Taro passed away. Last week Apollon followed. The owner and his staff were prompt and professional on both occasions. We received a beautiful encasement for the ashes in both instances. The owner has even increased the quality in that regard. We would definitely recommend Pet Haven. They seem to have everything right. read more

Everyone at Pet Haven is kind and compassionate. They answered my call after 9 pm and came in less than an hour. There were no hidden fees or fake charges. The box for the ashes is very elegant. It was all very personable. So grateful to them. read more

Pet Haven Services - Pet Cremation Services Near Me - New York, New York

Our Beloved cat passed away this morning and I came across Pet Haven through gI called and everything was handle with delicacy and care. They informed me someone would contact me on an ETA when they come and pick read more

They are amazing. Very polite and respectful of our situation. They answered all of our questions. Our Snickers came home within a week. Thank you so much. read more

They made princess so beautiful and make it feel so peace now she Rest In Peace love you princess read more

Pet Haven Services - My princess my cat - Pet Cremation Services Near Me - New York, New York

So grateful to have found pet haven. Wonderful, kind and quick response. It was such a relief to have them handle my beloved cat's cremation (and much more affordable than other places). . Highly recommend!!!! read more

Very kind during this devastating time. Would highly recommend them especially for their professionalism and empathy.

Exellent and efficient! I was referred to them by Animal Care & Control Centers of NYC as this Pet crematory & burial services are endorsed by them and what a pleasure! Louis will discuss the options available to you and pick up your Pet either at home or the animal shelter. After one week, I received my late dog's ashes in a nice wooden box with his name engraved. Thank you! read more

We used this wonderful service for the 4th time. Quentin came to our aid again immediately to put our cat to sleep. They work With a wonderful vet and as sad as we all were the team made it a pleasant experience. Don't hesitate to intrust your baby to these fantastic people read more

Pet Haven Services - A few hours before Winnie passed away and Quinten from Pet Haven came for him. - Pet Cremation Services Near Me - New York, New York

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Our beautiful 14 yr old Jayda passed away at home March 4th, we were devastated didn't know what to do or who to call, I found Pet Haven on Google, I want to thank them for your empathy and for responding to our questions and needs, today we got Jayda's ashes back. Thank you Pet Haven read more

Pet Haven Services - Pet Cremation Services Near Me - New York, New York

This owner was very inconsiderate of the loss of my family pet. My dog passed on the 3rd of May.I called and was giving a quote of $480, which was taken instantly out of my account. They picked up the wrong dog and did find out till a week later!! I called and spoke to the director, who was very nasty and hung up the phone on me !!! I will never send anyone to this place and will be filing a lawsuit!!! read more

We used Pet Haven Services to have our beloved cat of twenty years cremated. I just wish I knew this organization existed in the past. Instead of taking our dead animal to a vet, this excellent service sent a compassionate gentleman to our home to collect the remains. The ashes and paw print were returned to us a week later. The beautiful urn containing the ashes was highly polished and adorned with a gold plaque engraved with our pet's name. It's such a wonderful feeling having her back home with us forever. Thank you a million times over Pet Haven!!! read more

Booked thru Instavet and I am so glad I did. Same day P/U of remains at my home could not have been easier. The Driver from Pet Haven was exceptionally kind. Ashes received by UPS 10 days later in a well packed box including a condolence card, locking wooden urn with a name plate ingraved with pets name. Sent in a embroidered velvet pouch with cremation certificate and keepsake folder with the Kitty paw print with rainbow bridge poem! Above & beyond what was expected- THANK YOU! & May God bless you! read more

The paw prints my friend received were beyond appalling. They did not look remotely feline. There is no way that a cat's paws would be that distended. Further, when she was instructed to come back to them, for her refund, she was told to take them to court or to get their money back from another business. That's not how you conduct yourself. Especially when you are in this industry. You are better off making your own paw prints. You can get kids at Michael's. read more

When it was time , After 16 years of being a part of my family my cat passed away . Pet Haven came within two hours of me calling . They picked up my Cat with such respect and sympathy . I received her ashes in a nice wooden box with a metal plaque to stick on it with her name in a nice velvet type bag and a leather book with her Paw Prints. This was received in about 10 days . I am very happy with the service and presentation. They really did a good job and the price was reasonable , Especially compared to others . Great Job Guys read more

This company went above and beyond helping with a difficult time. Very kind and accommodating. I didn't use the paw print or cremains service, but the owner was very patient with me while I asked some pretty crazy questions (grief makes one a little irrational.) My mind is at ease knowing my cat is with them. read more

This morning was a devastating one for myself and my family. Our beloved cat, Mildred passed away. Although, we knew it was coming we weren't as prepared as we hoped to be. I started searching online for a pet cemetery/crematory. It was a bit difficult to decide whom to trust with such a sensitive task but I finally decided to go ahead with "Pet Haven". I had called several places prior to calling Pet Haven but Luis (the gentleman who answered the phone) didn't seem robotic. He apologized for my loss and even mentioned having lost his own pet in the past. Even if this is something that he tells all his potential clients, it was still comforting to hear. Unfortunately, I wasn't at home when my cat passed so once I got home I called him again and he told me he was sending someone right over. After our conversation his assistant called me and told me he was on his way. His assistant came promptly to receive Mildred's remains. I forgot his name but he was also very nice. I paid the cremation services fees and in return he gave me a receipt. He told me that since they haven't been too busy this past week that hopefully I will be receiving Mildred's ashes within a week. Pet Haven charges $250 for small felines. This price includes pick-up of your pet, the cremation, urn with engraved tag and the shipping via UPS. I will update this review once I receive her remains. read more

Very poor communication. No form sent with details! I told the man on the phone , that I wanted to be present for the cremation. He said ok but never communicated this to anyone else. Apparently there are a few different people there and no one knows what's going on. . They picked up my pet and I never heard back for over a week. . Then they asked if I had a tracking number! For what?? You mean you already did the cremation and are mailing his ashes after I said I wanted to be present. Maybe if they had a professional form with the services they offer and the customer can choose exactly what they want in WRITING there wouldn't be any confusion. Only verbal communication. Lots of confusion. Very unprofessional. read more

Our pet Ty of 16 years passed. The employee that we spoke to and picked up our fur baby was a wonderful person. Mr. Q, my family and I appreciate your kindness. Thank you for being so amazing and gentle. read more

I think the owner is a few sandwiches short of a picnic and behaved poorly in client communication but in the end I got my creature's ashes in a tasteful little box. Unlike its Hartsdale competitor, which took a mere 48 hours to handle my cherished dog friend, Pet Haven took slightly more than a week with a cat. I have no idea if there's a difference in species. As I said it worked out and I got a door delivery of the ashes. read more

So thankful for Pet Haven Services. We lost our beloved cat, Jeannie, so suddenly late at night. We called Pet Haven and a kind man (didn't catch his name) came to pick her up. He was extremely considerate and understanding with us. We asked for a certificate of my cat's cremation to be sent to us through mail. We received it about a week later with a handwritten sympathy card. It was a very touching gesture. Thank you Pet Haven! read more

Pet Haven was the best way to handle the worst situation ever. My husband and I lost our little boy two weeks ago. He had cancer and we had no other choice but to put him to sleep. The way this company handled the scheduling of the actual euthanasia to the way they treated us when they arrived and performed the service was unbelievable. These people are saints. It was the hardest thing we ever did but to have their support and honesty and genuine kindness was overwhelming. They were patient and understanding. We just got his ashes back and the way they prepared the package was all class. They did very right by not only my husband and I but most importantly my dog.Highly recommend. I'm thankful I found these people. read more

A+ company to call when your little sweet heart dies. I called and made an appointment with the owner Louis for pickup. From pick up to receiving the remains took two weeks. The rates are fair and the service is great. Thank you for your help Louis. I greatly appreciate it! read more

I highly recommend Pet Haven. Professional and caring service. Louis made a very sad and difficult situation manageable.

do not use this company. they are the worst human beings on the planet with absolutely zero customer service and they do not care about making things right when they screw up. i specifically requested to pick my kitty up after she was done being cremated, and they sent her back to me and i came home to find her in a box in the rain on my front doorstep. i had even texted to confirm that i would be picking her up -- and they said ok and then she arrived the next day which means they had LIED to me about what they had done. she was already in the mail when i texted to confirm! they also got her birthday wrong on the brass plate, the box they sent her in was a piece of crap not worth $5 and the paw prints they did were so awful, they looked like raccoon hands. when i called to get a refund for the box and pawprints, the man on the phone was very rude to me and told me i would have to take them to court to get my money back and then he hung up on me! do not use this company! do not use this company! they are awful people who should not be in the business of helping people in their time of need. read more

Pet Haven Services - Awful paw prints they did -- NONE of them turned out well - Pet Cremation Services Near Me - New York, New York

It was a terrible time for me when my pet passed away. Thank goodness for pet haven services. Very compasionate and very understanding. They made a very difficult time more bearable. read more

I called InstaVet to administer at-home euthanasia to my cat and they contract removal of remains and cremation with Pet Haven/Lacey Memorial. I was very impressed with the service. Quentin, the representative from Pet Haven, was waiting so that he was available immediately after the procedure ended. His manner was extremely compassionate and professional. He allowed me as much time as I needed and he explained each aspect of what he was doing (e.g. how he would transport the remains) so that I understood everything with minimal trauma. I was heartened to hear that my cat's remains would be scattered in a flower garden with the remains of other pets. His professionalism and warmth made an incredibly sad day a little easier. I am so grateful for Pet Haven's service. read more

Thank You Q @Pet Haven for taking care of our Cat, Lucky who had such a sudden death. Great customer service, received his remains quicker than expected and would recommend to anyone. read more

My dog Sasha passed away on August 30, 2018. We entrusted her care and cremation to Pet Haven/Lacey memorial. These people managed to send my dogs paw print ( all that we requested) to a wrong address. To date, I have never received the one momento of my dog that I requested and paid for. All they said was Sorry. No attempts to make the situation right or refund my money. My family and I mourn our dog still. But this company should be ashamed. They could care less about our pets, our loved ones. Just making money. Never imagined that people could be so heartless. read more

Thank you Pet Haven services for taking care of my best friend in the most respectful and careful manner. HIGHLY recommend

I chose this company because it appeared to be the only one based in Manhattan. I called to make the arrangements for my pet to be collected from the hospital, and confirmed the next day that he had been picked up. I was told I would hear from their office in 3 days regarding payment and delivery. Three, four, then five days came and went, and I had heard nothing. So I called and was told it was going to take longer than expected because of bad weather in some location far out of Manhattan (!). I didn't realize it wasn't being performed locally, which was the whole reason I chose this company which appears to be based on the UES. I finally received the ashes via mail a few days later. All communication was with one guy via his cellphone (call and text)... it had the feel of a Craigslist transaction. When I received the ashes, I wondered if they were even my dog's or not (not that there is any way I could tell one way or the other). It's hard enough losing a beloved pet, but wondering where he is and the status of his cremation was not a good feeling. Better communication could have helped a lot. read more