I had a dire emergency with our 84 lb German Shepherd who had suddenly become virtually paralyzed. I called Pet Cab to take us to the ER at the animal medical center. Joanna responded immediately and she also was able to get a hold of a couple of strong volunteers to help lift our dog into the cab. She swiftly transported us to the ER where Joanna got out of the cab and made sure that personnel brought a gurney for my shepherd who could not walk & was promptly admitted. Joanna was so caring and kind during this terribly upsetting time. I had to call upon her again when our shepherd was discharged a week later and had to be brought to the vets for medical boarding. Joanna also sent her son to transport us and he is a truly lovely young man and equally as helpful. I again called upon Joanna when our Shepard needed to go to AMC for a check up and transportation back to the vets for another week of medical boarding. Pet Cab was so prompt so professional so caring Joanna is simply the greatest. and I will be calling upon her again because our dog. will need further transport. Transporting an 84 pound German shepherd is not an easy task and requires a lot of assistance and Joanna was always able to find assistance since neither of us could lift such a large dog. I simply cannot say enough good things about Pet Cab as a company they are reasonable reliable and just such lovely people. I very highly recommend them to anyone who needs to transport an animal. read more

UPDATE: In July we booked another trip for our dog and were charged $468 in advance. We canceled in plenty of time but couldn't get our money back! I am not exaggerating when I say both me and my husband emailed, called, and texted. After I texted that we would leave a bad review, someone called who had a bad attitude but promised to refund our money. We finally had to go to the credit card company to get our refund in early September! I had really liked this business but this was absolutely unforgivable. read more

This spring my husband and I used Pet Cab to transport our miniature pinscher Fletcher to his boarding location in Westchester County, and had an excellent experience. Recently, however, we have had a very negative and frustrating experience after cancelling scheduled transportation. We reserved the same round trip for Fletcher, and were charged the full $468 fee six days before the first leg of Fletcher's trip. I needed to cancel the reservation several days before this trip, for medical reasons It is now more than a month later and we have not been refunded the $468 fee. We have reached out several time to Pet Cab. Soon after the cancellation my husband sent an email, which was ignored. I then left a phone message. On Tuesday, July 28 we exchanged text messages. Then on Monday, August 3 I received a text message stating our fee had been refunded. This was not the case. Several days ago I called Pet Cab, and spoke to a man who said he would look into the matter and call me back. He did not do so. My husband and I hope that putting this matter online, as a negative review, might get this matter addressed. read more

Pet Cab is excellent!!!!. Me & my dog are 1st time client & could only give 48-72 hrs. notice for our ride back & forth from Boston & 1hr. wait, to a Funeral, with reststop 10 min. Everything about the driver, EB (& his dog Penny), was great!!!. Everything was on schedule & I recommend PetCab to any/everyone in the NYC area. We will book w/Pet Cab again!!!!!!! ThankU PetCab!!! If I/we could give 6stars instead of 5, we would. read more

So kind and helpful! Made is a stress free ride for my foster pup and was able to accommodate a somewhat last minute request to help get said foster pup to an event. Highly recommend! read more

Pet Cab NYC - Taxis Near Me - New York, New York

Absolutely cannot say enough good things. I was in a pinch needing a way to get two medium sized dogs from East Village to Brooklyn after a family member had had surgery & needed dog care. The pet cab is a family owned business with incredible top tier customer service at fair prices. If you need to travel comfortably with your pets, this is it!! read more

Pet Cab NYC - Thank you pet cab! - Taxis Near Me - New York, New York

Can't speak highly enough of this service! I booked it only a few days in advance and received confirmation immediately. My 100 lb German Shepherd and I arrived at JFK after a long flight from LAX and it was his first time flying so I was very distraught...JoAnna made us feel so safe, comfortable, and welcome as soon as we arrived. She called as soon as we landed to let us know she was close. She helped with my bags and loading his VERY large crate into the cab. She made a stop where I need on our way to our destination. When we got to our destination she helped unload and made sure we got in safely :) This is a family-run business and it shows! I will definitely be using this service regularly. read more

Pet Cab NYC - This crate is a 700 series crate (largest manufactured size). JoAnna was able to fit it in the car - Taxis Near Me - New York, New York

See all

Excellent service. I had to take my dog to the Hospital for Vet Surgery this morning. Joanna was early, despite the snow falling fast and furious. We made it in plenty of time. She was very kind and even tried to calm my beagle down since he was just as nervous as I was. She offered to take us back home free of charge, but we had to wait to talk to the surgeon. I will be booking her again when I take my dog back home tomorrow. Grateful for a calming experience!!! read more

Love this service. I am retired Restaurant Manager. Watching friends dogs. I called them. I am so relieved they were the Pet Cab I hoped they'd be. Exceeded my expectations. Next time I am taking my friends around NYC I will definitely be calling Pet Cab. Thank you Joanna. read more

Pet Cab has been amazing. If you need transport for your pet - this is the company to call! Pricing was super reasonable from Brooklyn to Newark airport. Jo, the owner, has been extremely responsive via Yelp message to book all the transport. Pet Cab arrived exactly on time. They use bright yellow Fiats which was a comfortable ride. We even had Penny, a very calm Shih Tzu, join us. I will use Pet Cab anytime I need transport for my dog Jeffrey. But FYI - make sure to book ahead if it's a busy time like the holidays! read more

I can't say enough good things about this company! Joanne herself started this company and has driven my tiny little pom many times at the very last minute and pet taxi has helped me so many times with my difficult schedule . They even drop her in my apartment and work with my doorman to get my furbaby settled in home , if my flight is a little delayed . They are very accommodating and very trustworthy. Thank you so much pet taxi and Joanne(owner) for helping me out with all my last min dog chauffer requests! And always making things so much easier for me! I couldn't travel without you:) Ps- and thank you for always sending pics of my dog in travel so i felt more relieved to know my puppy was in great hands . Thank you so much!! read more

See all

NYC Three weeks before my trip to NYC with my 2 Rhodesian Ridgebacks and 5 suitcases, I contacted Pet Cab NYC for a ride from JFK to the city in the morning and then another ride from the city to Newark at night. They were quick to confirm and to send me a link for prepayment of their services. I was looking for their advertised "white glove service" for our transfers. What did we get? An Uber and a cancellation provided by the most incompetent and clueless "company" I've ever dealt with. When we arrived early morning at JFK, Pet Cab NYC didn't inform us our ride details, so I called and message them to find out the details. After a slight delay, I was informed that a white van was waiting for us on terminal B. No driver's name or cell phone number, so we had to chase the white van that was on the other side of the terminal at the Uber pick up area. Long story short, Pet Can NY had simply hired an Uber to pick us up, when we agreed and paid for a private transfer for us and our dogs in one of the company's cars. When I let them know that the experience was disappointing, they immediately said that the second ride would be cancelled. They were caught on their scams and got defensive. Afterwards they said that they would send me the car information for the evening transfer and they would pick me up at 9pm as requested. I didn't receive any more communication from the company, and 30 minutes before pickup time, I got a call from the owner of the company, a delusional woman that told me that she was driving a Fiat and offered me to take my dogs to the airport but I would have to get another ride for me and my luggage and ride separately to the airport. When I refused her insane offer, she hang up on me refusing a full refund for their pathetic attempt to provide a service that they were obviously not qualified for. They agreed with my request, asked for a payment, knowing that they wouldn't be able to provide the service. This company operates in bad faith and almost criminal ethics. They collect your money and when they need to perform, they change the story and simply cancel the service that, as a traveler, we all rely on. I'm sure that a company this incompetent will not last long, but I advise you to avoid these scammers at all cost. read more

I booked a PetCab for pickup and dropoff for my pup after his daycare had to temporarily stop offering pickup/dropoff service. It was hard to get a confirmation for the pickup/dropoff to begin with. Pickup was okay - Joanna called to communicate when she'd be stopping by, but it didn't seem like the dogs in the car are buckled in with a seat belt. My main issue was what happened during dropoff. I'm located near a tunnel into NJ, so sometimes a couple streets end up backed up with tunnel traffic. Joanna called to tell me that she had been looping around trying to get around traffic, then told me that she didn't think that my business would be worth it and that the company would be bankrupt if she sat in traffic to get my puppy home to me every day. She then asked me to walk an avenue and a half over to pick up my puppy, because 9th Ave had no traffic. I found this extremely unprofessional. Additionally, I've been renting a Zipcar now to drive my puppy to daycare by myself, and with proper Google Map routing, I haven't run into any issues with traffic. I won't be using Pet Cab in the future. read more

We're so grateful for PetCabNYC! They promptly responded to our request for an estimate to drive me and my two large senior Dalmatians, ages 9 and 15, between Brooklyn and Southampton, provided a very reasonable quote, and timely followed up with booking. They kept us informed of ETA, helped load and unload a large crate, dog bed, kuranda, and suitcase door to door, and provided safe passage in a very clean, comfortable SUV for the trip each way. Thanks to PetCabNYC for making it easy and enjoyable to bring these sweet peas out East for a holiday! read more

Pet Cab NYC - Taxis Near Me - New York, New York

They were complimented to arrange appointment. Female driver had nasty attitude very rude. Why would anyone want to deal with it??? I strongly advise not to use services! Save yourself from stress and disappointment! Do not trust your dog to be around it! read more

Joanna does a great job of transporting our collie Brody both on short and long trips at a modest rate. Her vehicles are well equipped and she is very caring with our boy. She is on time every time! read more

Pet Cab NYC - Brody - Taxis Near Me - New York, New York

We live in Chelsea and had to take our little old gal up to Midtown to see a specialist. Because of the pandemic adding extra stress all around, we really didn't want to fight with a driver about allowing her into a cab on top of everything happening with her health. So, we did some research and found Pet Cab NYC and we are SO GLAD WE DID. Logistically: Scheduling was extremely easy. The trip was reasonably priced, all things considered. The car itself was immaculate and all of the typical COVID precautions were taken. Personally: JoAnna was an absolute delight. She was really flexible and patient when it took a bit longer to wrap up the appointment then we originally thought. On top of everything else, she also has some excellent stories in the case you get stuck in traffic. We highly recommend this company. Sophie gives it an enthusiastic two paws up. read more

Pet Cab NYC - Sophie, chilling after her sweet car ride. - Taxis Near Me - New York, New York

THE WORST!! That woman tried to shove my dog in the backseat of a tiny Fiat. My dog had surgery and didn't want to go in. She injured my dogs leg/paw in the process. I'm lucky to have been there or who knows what would've happened. I could NEVER RECOMMEND Pet Cab NYC read more

Juniper Peanut was diagnosed with Mast Cell tumors last year, and now sees an oncologist at Blue Pearl downtown. I did some research into pet taxis, and Elliot from Pet Cab was the first to get back to me. He was late on first pick up due to accident traffic, but still got us to the appointment on time and picked us up for the return. The second, third, and fourth trips were seamless! We had Elliot 3 times and his mom, Joanne once. They are both wonderful people, and pet lovers! I highly recommend this service! read more

I was lured into loving this business during their early days but they have now twice ruined my schedule because of their failure to provide service at the times previously scheduled. In the most recent case, I got in touch on a Wednesday, asking for a dog ride the next day at 2pm. They were not able to accommodate, so I moved and they agreed to a Friday 2pm pickup. There was reasoning behind the specific time. Well, I get the call 2 hours before the scheduled pickup saying there's been a emergency and can me move to 4:00? No, we couldn't because of logistical issues. It wouldn't have been so bad if a pattern hadn't started to emerge.... Prior to this time, I was awaiting a nighttime pickup in a friend's neighborhood and I heard nothing from the driver from the appointed time forward. So we started to call around and luckily found a car to take me and the dog. And as I entered the unexpected Plan B car, the call came: the driver had been stopped by the police and was therefore delayed. I am now stuck without a reliable Manhattan service and am thus harming myself; but I state publicly the above is true, and backed up by a series of texts. Make the reservation; but will they come...? read more

I had to get to New York City from east hampton fast and safe with my 95 pound labradoodle. this team is so friendly and accommodating. they allowed me to change my time at the last minute. the ride was great and the company of the driver even better than the ride. I highly recommend this group for any ride for you and your dog or other pet. I love pet cab nyc. read more

I have reviewed Pet Cab before and wanted to add another one to reiterate how unbelievable their service is. Whether scheduled or last-minute they are so accommodating and have always welcomed our very large rescue dog. We stopped using Uber as soon as we found Pet Cab. They love animals and handle special requests (like giving us a lower car for our dog to be able to jump in). It is always a nice experience to drive with Joanna and Elliott (his dog is usually in the passenger seat) and we will continue using them for short and longer trips. read more

I trust my Luna to them, and all their drivers. She has motion sickness and yet I have never received a complaint. She goes from home to boarding often and they are always reliable, and reasonably priced. read more

WORST experience in my 6 years in NYC as a dog owner. Paid in advance for the large Mercedes van as I had clearly explained I have a special-needs dog in a large crate and also 4 pieces of luggage. (I had given the dimensions of the crate) At the pre arranged time they didn't show up, I waited 15 minutes and called, 15 minutes after that an elderly lady arrived in her personal car, the back filled with junk, absolutely no way that it would fit the crate let alone my luggage, the lady angrily told me I had to dismantle the crate (this was now 45 minutes later than the time booked so I was late). I explained again my dog is special needs and couldn't come out of the crate, at which point she just became abusive and left. Traveling internationally with an animal is stressful enough, this company advertises itself as having 'Vehicles Designed to Handle Crates and Cargo Drop Offs for airport drop offs', and also 'Airport Rides with Lots of Luggage'. The service I received was TERRIBLE, and I still have not received the promised refund. DO NOT USE THIS COMPANY, SAVE YOURSELF THE MONEY AND STRESS. read more

Thanks to Joanne!! We were able to transport Bailey to my brother in law's apartment in Astoria! It was a short ride but a much needed one! We will definitely use Joanne and her son again. What a great team. Looking forward to riding in her new fleet! read more

Pet Cab NYC - Taxis Near Me - New York, New York

See all

This company is a joke. So, I ordered and paid for a ride from JFK to Manhattan (180 USD). They stood me up. Could not get hold of anyone at their company either. Well, they then promised to refund me. I waited, and then sent a reminder. Then waited, another reminder. They kept saying the money was on its way. But a month later I still have no money. The last I heard of them was that they were unhappy with my google review after this. I mean, what did they expect? How would they have rated their "service"? They owe me 180 USD and refuse to refund. read more

Great service. Clean cab. Really nice driver. Great conversation. JoAnna the driver was great. Highly recommend this company for your travel with companion needs. I will be using this company again. read more

Wonderful experience from top to bottom. Pet Cab came to the rescue when I had to take my pups to set. It was so nice not having to put them in carriers on the subway or begging an Uber to let them in. Thankful to have found them. Jinx & Sparky look forward to more rides in the future. read more

Pet Cab NYC - Pups headed to set - Taxis Near Me - New York, New York

These guys go above and beyond to take care of their clients. My dog's vet had an emergency and his appointment ran late. They still waited on me and took me home graciously. We will definitely use Pet Cab NYC again. Thanks! read more

I cannot express how comforting it was to have Joanna and her taxi service available to me during such a difficult time. My 10.5 year old Rottweiler was recently diagnosed with cancer AND he has a torn ACL in his back leg. The diagnosis is grim and heartbreaking. But to know that I have reliable transportation to and from the doctor has truly provided me with some stress relief. Joanna is reliable, sympathetic, and extremely careful. Within minutes of meeting Joanne I knew she would be part of "our team". If you need to transport your dog or cat in Manhattan, please do yourself a favor and call Joanna! We are so grateful to have met her! read more

This was a wonderful and much needed service. We had just adopted a dog from a shelter and we need a low stress way to get her home. The price is very reasonable, the cab arrived on time and was impeccably clean to boot. The ride itself was incredibly pleasant -- a great bonding experience with a new dog in a relaxing space. The owner/driver was a great conversationalist and kept us and our new pup great company. read more

My husband and I use the Pet Cab NYC often to transport our Cav from NYC to CT or East Hampton. Everyone we have interacted with at Pet Cab has been very reliable and great with our dog. We highly recommend this service! read more

We're so grateful we found Pet Cab New York City. When we moved to Brooklyn two years ago, we missed our boarding kennel on the upper west side. So we decided to look for someone to drop our dog Charlie there and then pick him up and bring him home when we returned. JoAnna is so kind and affectionate to Charlie and such a careful competent driver. We always trust her to help us when Charlie needs a ride. read more

The perfect service when you need to get your fur baby somewhere! Have used on 5 occasions now and I have always found them to be kind, patient with delays on our end, clean and professional! I have a large lab mix that can be very hard to find transport for. They respond very quickly to calls and texts, and I just can't recommend them highly enough! read more

Joanna is amazing. On time, professional, and very dog familiar. She even waited for us to finish our appt! The best. read more

Can I say, Pet Cab NYC is a life saver! Yesterday, I had to pick up my cat Nathan from Blue Pearl Pet Hospital in midtown, and I was trying to figure out if there was a car service that would do roundtrip, plus accept an animal in their car. My Google search led me to Pet Cab NYC and I was able to schedule my ride the same day. JoAnna, who is also the founder of this company, was there early and was so nice. It is such a convenience to have a company like this in NYC because some cabs do not accept animals in their car and will give you a hard time. Not Pet Cab NYC. So save yourself the hassle and contact them should you and your fur baby need a car service to get you from point A to point B. read more

Efficient, kind pet transportation is rare in NYC, esp with a large dog. Luckily I saw a yellow taxi saying PETCAB NEW YORK, a great puppy logo & phone number. The rest was easy! I called, made an appointment for an on time pick-up. The dog loving family makes moving your pet stress free for both you and your pet ! read more

My Transparent Experience. I called to inquire about booking a cab for my pets. On the website, I noticed that the trunks of the cars had padding and that's what caught my eye. I needed to transport my pets same day. Although they were able to accommodate me the same day, I would have rather known that certain things wouldn't be included. The SUV arrived with no padding in the trunk, which is where my pets had to go. My pets shared the trunk with a case of water, as well as another pet in the car. The driver paid a lot of attention to his phone, understandable because it is a business but the ENTIRE ride? That's absurd and unsafe. In the end, the road rage kicked in (again, understandable, but neglecting the fact that the pets are in the trunk rubbed me the wrong way). Would I book them again? Probably not. A regular cab would've been cheaper and would have accommodated my pets if I asked. I don't feel as though it was anything special for the price or for "the billion dollar business" as the driver mentioned. read more

On time, super friendly, flexible, and kind to my sick pet. I live in the far north Bronx and it can be hard to get this kind of service.

Pet Cab is a dream come true service for dog owners in the city! Other car services will drive away when you have a big dog (even after calling to confirm they're okay with a big dog...) It is SUCH a relief to have a transportation service that welcomes my dog with open paws. They are so accommodating and helped me and my dog in the middle of the night, last minute. I can not praise them enough. They're also affordable and lovely people. Genuine dog-people which is really sweet. I am so grateful to have found pet cab. It is a game changer for me and my pittie. Hope they continue to grow!! read more