Fantastic care from Dr. Chen! His bedside manner is top notch!…read more Referred to him due to hearing loss caused by an infection. He squeezed me in to his already tight schedule, cleaned my ears out & scheduled a follow up a week later. State of the art instruments at this location allow the patients to see what's happening in their ears. I've had ongoing ENT issues my whole life & will definitely keep this guy on speed dial for the next time those nasty cooties appear.

Voice message says don't leave a message because it is not being monitored but then it asks you to…read moreleave a message. Not a good service.

I don't like leaving bad reviews but sometimes it's a need to help others decide better…read more I had some hearing issues last year. After getting referred here by my pcp and was told my one ear was completely plugged. Dr Lee may or may not be the one seeing you as his PA Au does majority of the "simple" stuff while Dr Lee us doing the bigger and perhaps surgery etc. Let me say I been here Multiple times within a 7 month period and seen Dr Lee maybe twice. Not knowing anything and a little worried I agree to mostly whatever they recommend as I'm trusting them as professionals. 1st visit was consultation and send home to take antibiotic ear drops. 2nd visit, wax removal using micro vac. PA au and another apprentice did work on me. After I felt better but later that night loud ringing and bad bad vertigo symptoms. Went really bad for months with constant spinning feeling, nausea even when laying down. 3rd visit issues I'm having with the vertigo (my research indicated my sensitivity to the noise from the vac sucking). Get sent to do a MRI. 4th visit, results and get send scheduled for more testing. 5th visit, balance and heading test 6th visit, only getting told results from previous visit. 7th visit check up and cleaning again. BTW each visit is a "specialist" copay charge. They make you come in for a appt to tell you your results! Yeah with my constant visits i didn't know about and the huge bill afterwards. Balance test was a joke that cost couple hundred almost a grand all to tell me I have balance issues, yes I know that's what you're there to help me figure out. But only said you got balance issues from the test and to try these at home maneuvers.

This "doctor" will not care or listen to your concerns. His assistant Larry is the best and his…read moreonly saving grace. After the first visit I was like oh maybe it was just a bad day. But no, this dude is a literal f****** asshole. He hovers by the door and you can tell he just wants to get out as soon as possible. FIRST VISIT: He seems to enjoy you being in pain. I just wanted to know if it was safe to use vaseline or another special ointment in my nose for a cut but he was like "i need to cauterize it". I was like that bad? Only for me to find out AFTER it was just large blood vessels he was not a fan of. The cauterization of the nose process was so painful but he just kept going and did not even warn me that it was going to be so painful. He didnt even tell me how to take care of it after! Guess why? Guy was standing by the door telling me to get out ASAP. He didnt even look at where the cut was or address it. SECOND VISIT: I went in for my throat but he takes out the equipment to check my ears and nose just to include it in my bill?? My dentist said he felt a hard lump in my throat and to get it checked out. I tell him this and he just looks inside and shrugs his shoulders saying he doesnt see anything. I HAD TO TELL HIM TO FEEL FOR IT. Only then is he like oh maybe get a CT scan. Like hello? You tell me, am i the doctor here? So dismissive and so unprofessional. I ain't paying a dime to this loser.

I've seen Dr. McLaughlin a couple of times and was quite wary based on some of these reviews. To…read morebe honest, it went perfectly fine. He addressed the immediate issue, counseled me on what I need to stop doing (I still stick Q-tips in my ear anyway), and made some recommendations. I arrived 30 mins early for my second visit and he promptly saw me, then his staff helped me figure out how Kuakini's new parking system works.

Discussed a possible sinus surgery on May 15, 2025 and after considering the pre and post side…read moreeffects and my age, canceled the June 27, 2025 surgery date on the very next day, May 16, 2025. Was told I had to pay a $250 penalty. Doesn't the patient have the right to refuse surgery, especially when the notice was given within 24 hours after the initial discussion with the doctor?

I've been going to Dr Chui's office for various procedures (cosmetic and medical) for years. The…read morestaff is very friendly and efficient and the office with all of Dr Chiu's collectibles from travel, friends and otherwise makes any sort of wait pass quickly. Dr Chui's professionalism, experience in various procedures and approach to care is appreciated indeed. Never felt rushed and always felt taken care off. The septoplasty/turbinate reduction she recently performed on me was painless and the setup for outpatient surgery and follow up went smooth.

I called the office to schedule an appointment with Dr. Chiu. The office manager/receptionist was…read moreproblematic from the start, including questioning why I would call Dr. Chiu about auditory processing. I gave her a number of reasons including a severe ear infection, as their website says that Dr. Chiu is an audiologist. After a couple of hours she called me back. She said the doctor says we don't treat or test for the majority of what is listed on the website and definitely not vestibular issues (see enclosed photo.) Perhaps its time to take down or update your website then?

Charge over $700 for five minute consultation. Didn't do anything AT ALL…read more That's over 20 times what a lawyer would charge. 20 times! This should go to the BBB, Rico, HMSA and newspapers. Pretty eye-opening joke.

Dr. Lee is professional and thorough. Some of the reviews here could influence those seeking a…read moregood ENT to look elsewhere. I took the advice of someone who saw several different ENTs and recommended Dr Lee. Im glad I did. I found Dr Lee to be warm and approachable, he explained procedures well and his knowledge and competence have resolved my chronic ear and sinus issues. The staff and assistants were excellent, as well.

Office closed 12/2023 No longer seeing ent patients…read more Was excellent ent doctor Used to specialize in ent cancer surgery

I had the strangest thing happen to me last year…read more........... I had just come back from a trip from Maui last November, and when I was in my office the following day doing some paperwork........... All of a sudden it felt like someone turned off the volume in my right ear..........or like I had "water in my ear". After a few days, my hearing didn't go back to normal, so I went & visited my regular doctor. My regular doc checked my ears, & offered to send me to an Ears Nose Throat = (ENT) doc., but at that time I really thought my hearing would clear, so I declined. After this went on for about a month, I realized I maybe in trouble, and went back to my doc & took up the offer to see a ENT doc. This is where Dr. Alfred Lui comes into the picture............. Let me tell you something about Dr. Lui, he is a very knowledgeable doctor, kind, caring, & very personable. After seeing me, he sent me to an Audiologist where they gave me a hearing test............ Results: Left ear 100%, Right ear 60%!!!! Whaaaaaaaat????? You mean I lost 40% of my hearing in my right ear??? AIYAH!!!! How can be????? So Dr. Lui breaks it down for me............ he tells me - 1/3, 1/3, & 1/3 in restoring my hearing, and I will tell you later on what he did to me as far as treatment.......... So it goes...........the first 1/3, if I had seen him within 10 days of my hearing loss, "garans ball-barans" he would have restored my hearing 100%. As time passes............the longer is goes without it being treated, the second 1/3 is that I would have some of my hearing restored, but not all. And finally the last 1/3, is that you would be $hit outta luck, and be permanently deaf in that ear. Treatment - So this is what Dr. Lui prescribes to me............. He tells me I will have to do surgery, where he will stick a needle in my ear & shoot a Mega-Dose of steroids into my ear (3 separate times)! Then he tells me that I would need to take oral steroids for two weeks on top of that. I was okay about taking the oral steroids, but having a needle shoved into my ear.........I kinda cringed about that, but sometimes you hafta do what cha' gotta do, no? Of course I have to give myself the best chance of restoring my hearing, so I did "man up", & took the hit in my ear! The Aftermath of the Treatment - After I took the last shot in the ear, I had to take an MRI to see what was going on in my head. Then two weeks later I found myself in the doc's office for a follow up. I took another hearing test, then when I went in for a consultation with Dr. Lui. The results............. MRI was okay..........nothing growing in my head. And if you remembered what Dr. Lui said earlier about the - "1/3, 1/3, & 1/3"? Well, I fell in the last "1/3" meaning I was just $hit outta luck after the treatment..........upon taking the hearing test again, my right ear was still at 60%! Shucks! Well, everything happens for a reason.........sometimes no can help, just gotta roll with it. I can still hear conversation on the right side, but not as good as before. Dr. Lui said I didn't need a hearing aid, but at some point as I get older, there is a possibility that I will need a hearing aid as when you get older, sometimes your hearing will naturally get worst as you age. Unfortunately hearing aids are not covered by insurance, and Dr. Lui mention the best hearing aid out right now involved surgery where they implant something behind the ear & the cost was $10,000.00! YIKES! Hopefully technology will get better, and I am hoping the cost will drop by the time I will need a hearing aid, but until then............ If you talk to Bruddah Fran, "garans ball-barens" if you talk to me on da left side..........I gonna catch everything you say. If you talk to me on my right side.........'eh, I might catch 1/2 of what you say, depending on the ambient noise around the conversation. Aiyah! Lol!

ENT doctor located in the Saint Francis hospital area. You can schedule an appointment easily with…read morethe receptionist and fit your schedule. There are plenty of parking, but make sure you get validation. The doctor goes straight to the point in diagnosing your problem. He takes notes and does not waste time. Very quick visit for me. Overall he is a good ENT doctor, and I was referred to him from my original ENT doctor who retired.

They take good care of my 86 year old dad who speaks very limited English. It means a lot when I…read moream out of state. Dr Tam and his specialists spent nearly two hours conducting thorough check on my dad's right ear. The proposed solution gives him hope for the first time in over thirty years. Kathy at the front is especially patient and warm. Her message is clear, detail and comforting. Some people born with the gift of communicating, or she just genuinely cares, something I see less and less of nowadays. Thank you guys.

Bought my Mom here a few times and the staff is very friendly and professional. Much care is given…read moreto my Mom, given her age and hearing issues. Highly recommended to anyone who is looking for that special personal touch with their ears. Great location with plenty of free parking for the first hour.

As a long time hearing aid wearer, I've experienced hearing aids and service from a number of…read moreplaces from online, Costco and dispensers - both in HI and CA - and Stephanie and her staff are first rate. I didn't feel rushed or talked down to and Stephanie made sure that I was comfortable with the choice of devices but with the operation of as well. These aren't OTC devices they are true hearing aids and while not cheap, they are great choice for my hearing issues and lifestyle, so well worth the extra money. Kudos to Audibel!

Had an appointment at 830, didn't get called in till 1005. Still sitting in the patient room…read morewaiting for the doc, more to come soon...

I saw Doctor 2 years ago. TRIED to explain to him that there is a hole in my ear from previous…read moreoperation. He failed to find it due to not doing a complete exam. Told me it was wax and need to clean my ears. After dozens of ear infections I went to Dr. Chock at Kuakini. He found the hole in my ear and confirmed that was the reason for my consistent ear problems. The is one other ENT Doctor who told me the same thing. So if your having problems with your ears, avoid this doctor. He will pretty much tell you the only thing wrong is with your hygiene and not do a through exam and let you suffer for years. Perhaps a malpractice claim will open his eyes and ears. 2 years of suffering is unacceptable!!!!

Mahalo nui loa to the helpful staff at Jenkins Eye Clinic and especially to Dr. Neda Nikpoor. I was…read morereferred to the clinic and I emphatically recommend Jenkins Eye Clinic and Dr. Nikpoor. The vision in my right eye began diminishing nearly two years ago. At first it felt like I was seeing the world through plastic wrap smeared with bacon grease; over time it worsened into what seemed like wrinkled paper. I was scared I might lose sight in that eye. I had to depend solely on my left eye and felt unsafe driving at night because headlights became blinding spotlights. At Jenkins Eye Clinic I learned I had cataracts in both eyes. The staff were pleasant, knowledgeable, accommodating, and compassionate. I was a little devastated at first -- I thought I was too young -- but Dr. Nikpoor put me at ease. She explained what to expect before and after the procedure, answered all my questions about vision outcomes, pain, downtime, and cost, and helped me schedule bilateral cataract surgery for early April. My procedure was scheduled for 8:00 a.m., and I was out by 9:30 a.m. Tears of joy escaped my eyes when I realized I could see through my right eye again. The vision felt different -- somehow better. Colors, especially blue, are deeper and more vivid; whites are more brilliant. I can now safely drive at night without fear. I am grateful to Dr. Nikpoor, the staff at Jenkins Eye Clinic, and the team at The Surgical Suites.

Of the five senses, which one is considered the most important?…read more If you answered, "sight", Google would agree with you! Our vision helps us to interact with our world... and with others. We learn, play sports, watch movies, read, enjoy sunsets and fireworks, etc. through our eyes. What would we do without them? I first visited Jenkins Eye Care in 2000 and had LASIK surgery. The best result was getting rid of contact lenses! That one inconvenience was gone from my daily routine! What a relief! Recently, my optometrist noticed that I had the beginnings of cataracts. So many people advised me to get the surgery as soon as possible, so... Okay... I went for the exam/consultation and now am waiting to schedule the surgery. It's such a popular procedure that the office is backed up for months! I'm looking forward to interacting with the professional, patient, and pleasant staff again! I think I met six different people who helped me navigate the system! They were all kind and thorough! I highly recommend Jenkins Eye Care. They're very experienced and have an excellent reputation!